Aug 23, 2018, 9:22 am
Last edit by: jspira
Marriott began the IT integration of its 3 loyalty programs on August 18 with a goal of combining them into one unified program. It told members to expect websites and apps to be inaccessible that day and problems stretched into the middle of the week. By Thursday, the dust seemed to settle although members continued to report specific issues.
How Bad Do You Estimate The IT Rollout Will Be?
Aug 20, 2018, 7:23 pm
#121
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,639
Still can't sign in on the spg side and the app gives me a system down screen.
I have an understanding of major integration efforts like this and there are certainly a lot of moving pieces. However, the fact that they can't get the sign in process to even work (I could understand limitations on what I can see or do outside of bookings) really is indicative of how poorly planned and executed this is. Marriott has very little time, IMHO, to make these issues right before they are going to begin loosing customer confidence and faith that they actually know what they are doing.
I have an understanding of major integration efforts like this and there are certainly a lot of moving pieces. However, the fact that they can't get the sign in process to even work (I could understand limitations on what I can see or do outside of bookings) really is indicative of how poorly planned and executed this is. Marriott has very little time, IMHO, to make these issues right before they are going to begin loosing customer confidence and faith that they actually know what they are doing.
Aug 20, 2018, 8:12 pm
#122
Join Date: Nov 2002
Location: Boston, MA
Programs: AA PlatPro (LTG), Marriott Titanium (LTG), HH Diamond
Posts: 254
Tried to apply a suite night to a stay, and it redirects me to the OLD Starwood site, where neither my old SPG password or my new one works. So basically no way to process SNAs. Great.
Aug 20, 2018, 8:16 pm
#123
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
Aug 20, 2018, 10:51 pm
#124
Join Date: Apr 2005
Location: FLL
Programs: UA: 1K MM, Marriott Ambassador, Platinum IHG. Diamond: Hilton. Silver: Delta & Hyatt
Posts: 1,366
It has been a rough few days. With stays at Starwood on 8/8-8/20 and Marriott 8/20-8/22 and then Starwood again 8/24-8/28 and Marriott 8/28-8/30 and having PPE in both Apps (75 Nights Last year each in SPG and 77 at Marriott) I am holding off a few days for the merge. Issues seem to be slowly but surely clearing up although I have lost 3 Starwood nights but got 47 extra Lifetime nights. Should be 698 Marriott and 528 SPG as of 8/18 so waiting a few days before combing. My issues are minor and seeing the Chaos other people need more help then me. It has been great having FT to help us with all of our issues.
Aug 20, 2018, 11:49 pm
#125
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,970
I have to say I am not impressed by what happened - I was pretty understanding initially but after some of the Marriott-only operations went bad for me....
On the SPG side, my account says: The date of your last qualifying activity* was 02/28/2019 ? My lifetime total went up by 15 nights by itself. I am sure others have reported similar. At least my points were converted correctly.
On the SPG side, my account says: The date of your last qualifying activity* was 02/28/2019 ? My lifetime total went up by 15 nights by itself. I am sure others have reported similar. At least my points were converted correctly.
Last edited by username; Aug 20, 2018 at 11:57 pm
Aug 21, 2018, 5:22 am
#126
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
So far so good for me, SPG and RCR apps and website show proper information. (MR app show RCR details)
All future reservations listed correctly.
Nights and points also show the correct numbers.
Not able to merge the accounts yet ... but since I am in the middle of a quite long trip, I might wait merging the accounts until the trip finished.
All future reservations listed correctly.
Nights and points also show the correct numbers.
Not able to merge the accounts yet ... but since I am in the middle of a quite long trip, I might wait merging the accounts until the trip finished.
Aug 21, 2018, 7:11 am
#128
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
my stay 18-20Aug still not posted. also the missing 2 stays from previous stay in early Aug.
My MR account, number of years being silver and above is zero. does gold challenge not counted?
My MR account, number of years being silver and above is zero. does gold challenge not counted?
Aug 21, 2018, 7:16 am
#129
Join Date: Sep 2012
Location: NYC
Programs: DL DM; Marriott Ambasador Elite
Posts: 626
Still missing three Starwood stays and one Marriott stay in August. Also, it is still saying I have $0 in qualifying spend at Marriott this year (should be more like a couple grand).
I hope the SNAs I applied a while back to an upcoming staying at Westin Chosun Seoul are processed properly.
I hope the SNAs I applied a while back to an upcoming staying at Westin Chosun Seoul are processed properly.
Aug 21, 2018, 12:33 pm
#130
Join Date: Jul 2004
Programs: UA, HHonors, MarriotRewards
Posts: 21
8/21 11:30am Pacific - still can't login to app or website. I copied my conf #s for 3 trips in Aug and Sep before site went live anticipating this type of thing. Have no idea how long it will take for things to return to "only as bad as usual" - but expectations have already been set low over the last couple of years.
Aug 21, 2018, 3:16 pm
#131
Join Date: Feb 2012
Location: Maryland
Programs: SPG plat,Hyatt plat, HH Gold, AA Gold, WN A list, IHG Plat, Delta pittance
Posts: 64
Well, my account was wiped out in the merger. I have nothing. No points, no status, never had any stays, and don't have any reservations. I called and they are "working on it" but I have to wait three days. Had 154k in there so I'm a bit nervous now......
Aug 21, 2018, 5:29 pm
#132
Join Date: Apr 2004
Programs: AA plt 2 mm, Marriott LTT, HH dia
Posts: 1,215
I hope things work out for you. Please give us an update when you know more.
Aug 21, 2018, 7:14 pm
#133
Join Date: Jan 2000
Location: ATL - DL DM/3MM - HH Lifetime Diamond - Marriott Lifetime Plat
Posts: 3,117
I booked all of my hotel stays starting 8/1 with Hilton assuming the worst was going to happen and it has. As of today, I am Gold in the new system even though I already have 50 nights this year and was Gold pre-merger. I'm sure they will figure this all out but I didn't want to fight for my benefits at hotels during this period.