Aug 23, 2018, 9:22 am
Last edit by: jspira
Marriott began the IT integration of its 3 loyalty programs on August 18 with a goal of combining them into one unified program. It told members to expect websites and apps to be inaccessible that day and problems stretched into the middle of the week. By Thursday, the dust seemed to settle although members continued to report specific issues.
How Bad Do You Estimate The IT Rollout Will Be?
Aug 18, 2018, 3:10 pm
#16
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I can now logon but I don't see my SPG balance added. I did not link the account for status earlier but I did link them for conversion.
Trying to book with points got " This service is temporarily unavailable. But don't worry, we're on it. Please try again later."
At least there is progress...
Trying to book with points got " This service is temporarily unavailable. But don't worry, we're on it. Please try again later."
At least there is progress...
Aug 18, 2018, 3:10 pm
#17
Join Date: Jan 2016
Location: SFO
Programs: Marriott Ti/LTP
Posts: 1,329
I don't know if you have been following the merger of the programs as closely as the members here are on this site, but this goes against everything we've seen so far. I would put money on it that this is not the case of them trying to pay out 1/3 the points that you actually are expecting.
Edit: I can log in, but it shows me as Platinum? I should be PP as I was MR Plat already, based on a status challenge in 2017.
Aug 18, 2018, 3:29 pm
#18
Join Date: Oct 2012
Location: Toronto, Canada
Programs: Delta DM, Marriott Titanium, Hilton Diamond, National EE, AS MVP Gold 75K, AC 75K
Posts: 1,000
I tried logging in on Marriott.com 10min ago and they only had my SPG stats; all my nights at Marriott hotels are gone 
Hopefully, it will be fixed and my status will be recognized when I check into my hotel tomorrow.
Hopefully, it will be fixed and my status will be recognized when I check into my hotel tomorrow.
Aug 18, 2018, 3:30 pm
#19
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,970
Oh, I see. I guess that makes sense that they are not doing everything all at once.
Aug 18, 2018, 3:31 pm
#20
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Aug 18, 2018, 3:39 pm
#21
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
I just get an "upgrade in progress" page on marriott.com. I obviously cannot log into my account at this time or see anything.
Aug 18, 2018, 3:51 pm
#22
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
Aug 18, 2018, 3:55 pm
#23
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,064
Aug 18, 2018, 3:59 pm
#24
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,970
Aug 18, 2018, 3:59 pm
#25
Join Date: Oct 1999
Location: Grey areas and blue zones
Posts: 428
Earlier today I was able to log on from the Ritz site when it was not possible on the Marriott rewards site. I was able to see my point balance, new status and existing reservations. However, I was unable to make a reservation using points.
Aug 18, 2018, 5:35 pm
#26
Join Date: May 2013
Posts: 637
A commenter on OneMileAtATime claimed that he booked an SPG property with Marriott points this afternoon. He seems genuine: Aaron says:
August 18, 2018 at 5:38 pmI already got thru about 20 mins ago. Logged in and was able to book 3 different Fri-Sun weekends at the St Regis Bal Harbour for 60K pts a night. They did go thru and I got confirmation emails.
Now though…the sites appear back down. I got the conf numbers though so I assume I’m all set!
August 18, 2018 at 5:38 pmI already got thru about 20 mins ago. Logged in and was able to book 3 different Fri-Sun weekends at the St Regis Bal Harbour for 60K pts a night. They did go thru and I got confirmation emails.
Now though…the sites appear back down. I got the conf numbers though so I assume I’m all set!
Aug 18, 2018, 6:03 pm
#27
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,064
A commenter on OneMileAtATime claimed that he booked an SPG property with Marriott points this afternoon. He seems genuine: Aaron says:
August 18, 2018 at 5:38 pmI already got thru about 20 mins ago. Logged in and was able to book 3 different Fri-Sun weekends at the St Regis Bal Harbour for 60K pts a night. They did go thru and I got confirmation emails.
Now though…the sites appear back down. I got the conf numbers though so I assume I’m all set!
August 18, 2018 at 5:38 pmI already got thru about 20 mins ago. Logged in and was able to book 3 different Fri-Sun weekends at the St Regis Bal Harbour for 60K pts a night. They did go thru and I got confirmation emails.
Now though…the sites appear back down. I got the conf numbers though so I assume I’m all set!
Aug 18, 2018, 8:18 pm
#28
Join Date: Apr 2005
Programs: Starwood:Lifetime Platinum, Air Canada:Basic, Asiana:Lifetime Diamond Plus, ANA: Basic
Posts: 980
It may take another day to get it working. Looks like a long night for the IT staff. If the process started at midnight EST, they are 19 hours in. I can imagine sections of the staff need to start sleeping to recharge.
Aug 18, 2018, 8:41 pm
#29
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Aug 18, 2018, 9:10 pm
#30
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Bonvoy LT Titan, Avis PC, Hilton Gold
Posts: 9,658
I think Marriott does its IT off shore these days. So likely morning half way around the world.