Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Sep 10, 2021, 9:56 am
#1475
Join Date: Sep 2021
Posts: 1
Looping Logon Problem
I was able to fix my problem logging on by resetting my password. My mobile app (android) worked for me without issue. I tried logging in from the web with it looping multiple times from multiple browsers/computers and it wouldn't allow login until resetting the password. I let their customer service know but it sounds like some sort of auth issue on their end. If you purposely type in your password incorrectly you will actually get an error ~"incorrect username/password" but when typing it in correctly, nothing. Resetting worked which I'm assuming updated their system responsible for authorization allowing login.
Sep 10, 2021, 10:16 am
#1476
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
I was able to fix my problem logging on by resetting my password. My mobile app (android) worked for me without issue. I tried logging in from the web with it looping multiple times from multiple browsers/computers and it wouldn't allow login until resetting the password. I let their customer service know but it sounds like some sort of auth issue on their end. If you purposely type in your password incorrectly you will actually get an error ~"incorrect username/password" but when typing it in correctly, nothing. Resetting worked which I'm assuming updated their system responsible for authorization allowing login.
Sep 13, 2021, 3:08 pm
#1477
Join Date: Oct 2014
Posts: 447
I was able to fix my problem logging on by resetting my password. My mobile app (android) worked for me without issue. I tried logging in from the web with it looping multiple times from multiple browsers/computers and it wouldn't allow login until resetting the password. I let their customer service know but it sounds like some sort of auth issue on their end. If you purposely type in your password incorrectly you will actually get an error ~"incorrect username/password" but when typing it in correctly, nothing. Resetting worked which I'm assuming updated their system responsible for authorization allowing login.
Sep 13, 2021, 7:55 pm
#1478
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
I was able to fix my problem logging on by resetting my password. My mobile app (android) worked for me without issue. I tried logging in from the web with it looping multiple times from multiple browsers/computers and it wouldn't allow login until resetting the password. I let their customer service know but it sounds like some sort of auth issue on their end. If you purposely type in your password incorrectly you will actually get an error ~"incorrect username/password" but when typing it in correctly, nothing. Resetting worked which I'm assuming updated their system responsible for authorization allowing login.
Special characters in password == no workie.
No special characters in password == works
Marriott of course says you can use special characters in your password and this indeed used to work...but it no longer does. You can enter your password and it will not give you an error but it will not log you in (on the website). I did not test all special characters but at least one of the ones I used triggered the problem.
If you are having login problems on the website but not the app try resetting your password but make sure to NOT use special characters. Numbers are OK.
Sep 14, 2021, 4:53 am
#1479
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,320
Hmmm.... I standardly use special characters in my passwords for enhanced security including for the Marriott website. Most be only some of the special characters that are giving the website indigestion. YMMV.....
--Jon
--Jon
Sep 14, 2021, 11:02 am
#1480
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
Interesting. It is possible it is triggered by only certain special characters. Another possibility I had not considered is the password length. When I removed special characters from my password I shortened the length by one but my original non working password was under the 20 character limit so length should not have been an issue, it is more likely one of the special characters is causing the problem but not not others.
Sep 19, 2021, 5:37 am
#1481
Join Date: Jun 2013
Location: YTO/DEL/BOM/GAU
Programs: A few airlines, hotel programs and car rentals
Posts: 1,238
Anyone still facing issue with the app? After one of my recent stays: the app updated the points, but not the night. Since it is common, I didn't think much of it, until, I logged out and logged back in via the app. Now, the points are updated (same as before) but the ytd night counter is 0 (it should have been 50+). Panicked, I checked the website, and, all the points and the nights are updated. It's only a problem on the app (checked both Android and iOS apps).
Sep 19, 2021, 6:23 am
#1482
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,193
Anyone still facing issue with the app? After one of my recent stays: the app updated the points, but not the night. Since it is common, I didn't think much of it, until, I logged out and logged back in via the app. Now, the points are updated (same as before) but the ytd night counter is 0 (it should have been 50+). Panicked, I checked the website, and, all the points and the nights are updated. It's only a problem on the app (checked both Android and iOS apps).
Oct 7, 2021, 3:56 am
#1483
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,272
Cannot view latest activity
Is anyone having issues accessing latest activity on app or website or mobile?
For 24h now its been saying latest activity is temporarily unavailable.
Lurkers?
Thanks!
For 24h now its been saying latest activity is temporarily unavailable.
Lurkers?
Thanks!
Oct 7, 2021, 4:29 am
#1484
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,089
May we reconfirm if you could not access the latest activity on both Marriott website and APP?
Please send us an email with the issue description, the relevant screenshot and your Marriott Bonvoy member number so that we can check for you.
Our email address is [email protected].
Best regards,
Carrie L
Specialist Social Media
Marriott International
[email protected]
Oct 7, 2021, 4:41 am
#1485
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,272
Hi supatight80,
May we reconfirm if you could not access the latest activity on both Marriott website and APP?
Please send us an email with the issue description, the relevant screenshot and your Marriott Bonvoy member number so that we can check for you.
Our email address is [email protected].
Best regards,
Carrie L
Specialist Social Media
Marriott International
[email protected]
May we reconfirm if you could not access the latest activity on both Marriott website and APP?
Please send us an email with the issue description, the relevant screenshot and your Marriott Bonvoy member number so that we can check for you.
Our email address is [email protected].
Best regards,
Carrie L
Specialist Social Media
Marriott International
[email protected]
Just sent an email. Did you guys get it? Yah app, website, different phones, computer. Etc. Is only that part that doesn't show.
Thanks!