Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
#1381
Join Date: Nov 2007
Location: PHX
Posts: 4,787
#1382
Join Date: Dec 2007
Location: SFO
Posts: 4,916
#1383
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
#1384
Join Date: Jan 2005
Location: Los Angeles, CA
Programs: Marriott Platinum, HH Diamond, BW Diamond Select
Posts: 469
Anyone else having issues getting into Marriott website? I've been trying for the last few hours and rebooted a few times, but still getting this message.
Access Denied
You don't have permission to access "http://www.marriott.com/aries-auth/loginWithCredentials.comp" on this server.
#1386
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,089
Anyone else having issues getting into Marriott website? I've been trying for the last few hours and rebooted a few times, but still getting this message.
Access Denied
You don't have permission to access "http://www.marriott.com/aries-auth/loginWithCredentials.comp" on this server.Our systems are temporarily unavailable for maintenance and will be back after 2:40 AM ET.
Thank you for your patience.
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
[email protected]
#1387
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Our systems are temporarily unavailable for maintenance and will be back after 2:40 AM ET.
Thank you for your patience.
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
[email protected]
Thank you for your patience.
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
[email protected]
#1388
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Qatar Airways, Hyatt, Hilton, Marriott, IHG
Posts: 2,712
Individual property pages are not showing the brand-specific headers that show the property name, phone number and other details. This problem has been recurring with considerable frequency for the past few weeks, and has been happening over the last few years in general. That it's happening now after maintenance makes it all the more hilarious/frustrating.
At this point, Marriott's inability to address its IT shortcomings is disrespectful and pathetic. I'm beyond fed up of this company's ineptitude and lack of giving any semblance of a crap.
khabah
***
At this point, Marriott's inability to address its IT shortcomings is disrespectful and pathetic. I'm beyond fed up of this company's ineptitude and lack of giving any semblance of a crap.
khabah
***
#1390
Join Date: Sep 2002
Location: NOVA
Programs: IHG Rewards Platinum, Marriott Gold, Hilton Diamond, UA/DL/AA Back of the plane...
Posts: 4,612
system problems?
Anyone else having issues with signing into their Marriott account? Have tried my account as well as my husband's account. Tried Chrome and Edge browsers and also w/ the app on my android phone.
#1393
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,055
Unlike Hilton, at least Marriott has one's lifetime nights visible in the account info on its app & website.
Bonv°y!
Bonv°y!