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Marriott.com website : bugs, glitches and outages

Old Apr 10, 2019, 10:57 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)



If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:

First of all, the web assistance team has this suggestion for you:

"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.

It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.

You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."

You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.

If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.

It also helps if you include the following information in your email:

-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?

Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.

If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:

-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
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Marriott.com website : bugs, glitches and outages

Old Apr 14, 2020, 8:09 pm
  #1351  
 
Join Date: Aug 2010
Location: California
Programs: American, SWA, United, IHG,Hilton, Hyatt, Marriott
Posts: 1,829
Originally Posted by allset2travel
For months now, I am still having problem with the logon page. First it NEVER remember me. Second, connot type into the ID or email part.
Sounds like you need to update your browser and your java scripts.
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Old Apr 14, 2020, 8:35 pm
  #1352  
 
Join Date: Jan 2006
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Originally Posted by RedElmo
https://www.flyertalk.com/forum/undefined

Sounds like you need to update your browser and your java scripts.
I use Firefox browser. It updated itself automatically. As for Java Scripts update, how do I do that? Thanks in advance.
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Old Apr 14, 2020, 9:00 pm
  #1353  
 
Join Date: Aug 2010
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Originally Posted by allset2travel
https://www.flyertalk.com/forum/undefined

I use Firefox browser. It updated itself automatically. As for Java Scripts update, how do I do that? Thanks in advance.
actually Im not sure if its java or flash. I think it maybe more adobe flash more.

im on my phone so its hard to just post a link. It wont goto the correct website on the phone.

but google adobe flash and see if you can download an update. Java would be the next thing i would try
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Old Apr 24, 2020, 10:50 pm
  #1354  
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Posts: 14,820
Despite all the problems with the Marriott Bonvy website, I am greatly pleased that it is so easy to find one's Lifetime Nights online -- unlike the Hilton website and app, where this info is unavailable.
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Old May 30, 2020, 2:16 pm
  #1355  
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"Vanishing" night count on My Account page?

When I go to the My Account web page on Marriott.com (https://www.marriott.com/loyalty/myAccount/default.mi), my year-to-date night count (and number of nights to Ti requal) briefly shows...



...and then disappears to only show my Ti status (with the YTD night then appearing in the upper right corner):



I've replicated this behavior in both Chrome as well as Firefox.

Anyone else getting the same behavior from the Marriott website?

David
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Old May 30, 2020, 2:27 pm
  #1356  
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Posts: 14,820
At least the Marriott Bonvy app is still displaying Elite Nights as usual on my Android phone.
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Old Jun 8, 2020, 1:06 pm
  #1357  
 
Join Date: Jul 2011
Location: DFW
Posts: 1,145
Why are the app and online booking options so different? App will let you search multiple price points (i.e. Regular rate, AAA rate and Points). When you try and search with points on the website, it will remove AAA. Why can't you search for all three online? Then...the app won't display points and cash options. Online, I can choose points and cash if it's available....but on the app, it won't let me. Total pain. I need two separate platforms just to get accurate pricing.
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Old Jun 18, 2020, 4:36 am
  #1358  
 
Join Date: Nov 2009
Location: EFHK - HEL
Programs: AY, LH, KL, SK, D8, Marriott, Melia.
Posts: 607
Booked a stay from Hotel Telegraaf, Autograph Collection, Tallinn by Marriott Bonvoy app. Took Member Wellcome Back rate with -25% discount from the room rate, free buffet breakfast, free room upgrade and 50EUR hotel credit per day. The latter was strange to me, I thought that must be wrong. Made a booking and they contacted me explaining that there was a wrong rate fact on Marriott booking system. The 50EUR hotel credit per day is wrong.
I fully accepted this. Thought would have been happy to have a possible room upgrade. Now the same rate offers free breakfast and -25% off the rate in their reservation system. Anyway Im going to stay there for the first time in that hotel.
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Old Jun 18, 2020, 8:21 am
  #1359  
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Curious if they'll actually have a breakfast buffet there.

Report back on your stay... Tallinn is a nice city, and the ride on the ship from Helsinki is also nice
rylan is online now  
Old Jul 15, 2020, 9:46 am
  #1360  
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I'm trying to help a friend. When I log into her account, it alternates between:
  • Gold status with 25K pts and no activity since 2018 and no free night awards. (wrong!)
  • Silver status with 51K pts and some activity in the last few months and 1 free night award. (correct)

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Old Jul 15, 2020, 10:42 am
  #1361  
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Originally Posted by margarita girl
I'm trying to help a friend. When I log into her account, it alternates between:
  • Gold status with 25K pts and no activity since 2018 and no free night awards. (wrong!)
  • Silver status with 51K pts and some activity in the last few months and 1 free night award. (correct)
Is her account a) a converted SPG account or b) a MAR account into which her SPG data was translated to?

David
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Old Jul 15, 2020, 11:50 am
  #1362  
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Originally Posted by DELee
Is her account a) a converted SPG account or b) a MAR account into which her SPG data was translated to?

David
I'm going to say SPG account as her points are mostly from credit cards, not stays.
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Old Jul 15, 2020, 12:41 pm
  #1363  
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Originally Posted by margarita girl
I'm going to say SPG account as her points are mostly from credit cards, not stays.
Based on your original post and high likelihood of an old SPG account, her account may be running scripts and pulling data from at least two different sources, which may mean that she needs Marriott to either convert her account correctly or set up a new one that uses the correct scripts and current data.

David
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Old Jul 16, 2020, 5:02 pm
  #1364  
 
Join Date: Apr 2020
Programs: Marriott Bonvoy Titanium; AS 100k; BA Silver; UA Silver
Posts: 442
Not really an issue with the website but with Marriott in general. I had my name changed a couple of weeks ago. Emailed Marriott, Hilton, and Hyatt asking to update the name on all accounts. Hyatt updated it in an hour, Hilton did it next morning, Marriott sent an email the next day saying it'd take 7 days to update the name.
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Old Jul 22, 2020, 9:49 am
  #1365  
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Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Qatar Airways, Hyatt, Hilton, Marriott, IHG
Posts: 2,696
Anyone experiencing issues with the website today? The whole thing seems to be down - any link or property page results in this glorious nugget:

***

Access Denied

You don't have permission to access "http://www.marriott.com/default.mi" on this server.Reference #18.5e9eb252.1595432924.9a724bd3

***
Thoughts?

khabah
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