Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Nov 30, 2020, 6:31 pm
#1400
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,942
I couldn't login earlier today, but for me it resolved itself a few hours later, and is still working now.
Dec 2, 2020, 9:29 am
#1401
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Been trying intermittently since early this morning, and can't get search results for paid stay search. The stupid "server being stubborn" message.
Can log into my account fine though.
Can log into my account fine though.
Jan 4, 2021, 11:21 pm
#1402
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Anyone else getting extraneous data appended to your Latest Activity (https://www.marriott.com/loyalty/myA.../activity.mi)?
As an example, I'm seeing my three SNAs from 2019 at the end of my past 3 months of 2020 activity that should only show the past 3 months of activity and obviously nothing from 2019:
David
As an example, I'm seeing my three SNAs from 2019 at the end of my past 3 months of 2020 activity that should only show the past 3 months of activity and obviously nothing from 2019:
David
Jan 5, 2021, 6:41 pm
#1403
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,200
My App has never worked since the integration. Ever. I'm on my 3rd phone (maybe 4th) that were bought in different countries (US, UAE, China) and different systems (IOS and Android).
This is what I see on my reservation booking calendar. I can guess N means Sunday and N means Monday. But it's annoying they can't figure it out.
Half the time when I try to book the system says it's down. When I do book, it's often wrong number of people in final reservation, conflicting cancelation policies on app and what is emailed me in a confirmation, whatever it is.
I am still getting emails from Marriott in many different languages. Seriously. How does that happen?
When I contact customer service, some are helpful but don't know what to do, others are nasty and blame me as if I don't know how to make a reservation!
The only time I book a Marriott now is if there is no Hyatt nearby which all too often happens regularly.
Crappy IT, suspended loyalty benefits and customer care that makes Comcast look like a paragon of good service...forget Marriott loyalty!
In the meantime, Marriott pays Arne $13 mil USD, takes my tax bailout and fires/furloughs line workers.
What is Monday? Tuesday? Garbled
This is what I see on my reservation booking calendar. I can guess N means Sunday and N means Monday. But it's annoying they can't figure it out.
Half the time when I try to book the system says it's down. When I do book, it's often wrong number of people in final reservation, conflicting cancelation policies on app and what is emailed me in a confirmation, whatever it is.
I am still getting emails from Marriott in many different languages. Seriously. How does that happen?
When I contact customer service, some are helpful but don't know what to do, others are nasty and blame me as if I don't know how to make a reservation!
The only time I book a Marriott now is if there is no Hyatt nearby which all too often happens regularly.
Crappy IT, suspended loyalty benefits and customer care that makes Comcast look like a paragon of good service...forget Marriott loyalty!
In the meantime, Marriott pays Arne $13 mil USD, takes my tax bailout and fires/furloughs line workers.
What is Monday? Tuesday? Garbled
Jan 5, 2021, 7:40 pm
#1404
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
My App has never worked since the integration. Ever. I'm on my 3rd phone (maybe 4th) that were bought in different countries (US, UAE, China) and different systems (IOS and Android).
This is what I see on my reservation booking calendar. I can guess N means Sunday and N means Monday. But it's annoying they can't figure it out.
The only time I book a Marriott now is if there is no Hyatt nearby which all too often happens regularly.
Crappy IT, suspended loyalty benefits and customer care that makes Comcast look like a paragon of good service...forget Marriott loyalty
What is Monday? Tuesday? Garbled
This is what I see on my reservation booking calendar. I can guess N means Sunday and N means Monday. But it's annoying they can't figure it out.
The only time I book a Marriott now is if there is no Hyatt nearby which all too often happens regularly.
Crappy IT, suspended loyalty benefits and customer care that makes Comcast look like a paragon of good service...forget Marriott loyalty
What is Monday? Tuesday? Garbled
Jan 23, 2021, 12:54 pm
#1405
Join Date: Feb 2020
Posts: 1,204
The flexible search options on Marriott's website always shows that all dates are unavailable, and for any property, when I am logged into my Marriott account. I have to logout to see accurate results.
tagging:
Marriott Bonvoy Lurker
tagging:
Marriott Bonvoy Lurker
Jan 24, 2021, 1:26 pm
#1407
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Jan 24, 2021, 11:42 pm
#1408
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,089
The flexible search options on Marriott's website always shows that all dates are unavailable, and for any property, when I am logged into my Marriott account. I have to logout to see accurate results.
tagging:
Marriott Bonvoy Lurker
tagging:
Marriott Bonvoy Lurker
Please let us know if you need further assistance.
Best Regards,
Abbey L
Specialist, Social Media
Marriott International
[email protected]
Feb 8, 2021, 3:33 pm
#1409
Join Date: Feb 2021
Posts: 2
Flexible Date Calendar on Marriott website not working
I have upcoming travel that isn't date specific but must be within a weeklong period. When I search on the Marriott website flexible date calendar every day on every hotel shows "Not Available for Check-In". Is there something in the process I am missing?
Feb 8, 2021, 4:20 pm
#1410
Join Date: Dec 2007
Location: SFO
Posts: 4,916
Search by 1 nighters. What hotel and week range?