Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Oct 8, 2021, 1:28 am
#1486
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,088
Kindly share your email address via PM so we can check the email status for you.
Please let us know if you need further assistance.
Best Regards,
Abbey L
Specialist, Social Media
Marriott International
[email protected]
Oct 13, 2021, 8:35 pm
#1489
Join Date: Dec 2000
Location: Seattle, WA USA
Programs: FlyingBlue Silver; Air Canada 25K; Hilton Diamond; Marriott Lifetime Platinum
Posts: 456
marriott.com login issues
Anyone else experiencing this? Both Safari and Chrome, and now Firefox too. I click on "sign in or join" link, overlay appears, but never fully renders. I've cleared cache / cookies, etc and still no luck.
Oct 14, 2021, 11:28 am
#1491
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,631
What a colossal waste of time. Last night, site wouldn't let me log in. This morning - fine - found a hotel to use my 35K cc night. Booked it for 2 people. One room, 2 people. Simple. I receive confirmation to see res is for 4 people (apparently for my orgy on 1 king bed ?) I try and modify res online. No luck. I try and cancel online. No luck. I search for a Marriott elite number (which I've never used since SPG merge, I think) - that took awhile. I call, only to have about 2 minutes of phone tree and then 8 minutes of hold. Agent wishes me a good afternoon (at 9-ish AM in my time zone) and does the normal ego stroking regarding my loyalty, lifetime status, etc, and tries to change the res to 2, to no avail. He also tells me that I won't have a problem at the hotel, and max occupancy for the room is 3 (which begs you know what question - it allowed a res for 4, so it seemed). Not wanting an issue @ check-in (i.e., what must a hotel think when someone books a king bed for 4), I called the hotel. It shows as 2 on the hotel's end, and she said she's been receiving a lot of calls about this.
So, summary:
Book for 2
Marriott's system shows 4 - both online for me and central reservations
Central Reservations can't fix anything
Website won't let me change or cancel
Hotel shows 2
And now, I'm wasting more time telling you all about this!
So, summary:
Book for 2
Marriott's system shows 4 - both online for me and central reservations
Central Reservations can't fix anything
Website won't let me change or cancel
Hotel shows 2
And now, I'm wasting more time telling you all about this!
Oct 14, 2021, 11:44 am
#1492
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,198
The website has been and continues to be a mess ever since Marriott rolled out the 'new and improved' version way back after they acquired SPG.
Oct 14, 2021, 12:15 pm
#1493
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
What a colossal waste of time. Last night, site wouldn't let me log in. This morning - fine - found a hotel to use my 35K cc night. Booked it for 2 people. One room, 2 people. Simple. I receive confirmation to see res is for 4 people (apparently for my orgy on 1 king bed ?) I try and modify res online. No luck. I try and cancel online. No luck. I search for a Marriott elite number (which I've never used since SPG merge, I think) - that took awhile. I call, only to have about 2 minutes of phone tree and then 8 minutes of hold. Agent wishes me a good afternoon (at 9-ish AM in my time zone) and does the normal ego stroking regarding my loyalty, lifetime status, etc, and tries to change the res to 2, to no avail. He also tells me that I won't have a problem at the hotel, and max occupancy for the room is 3 (which begs you know what question - it allowed a res for 4, so it seemed). Not wanting an issue @ check-in (i.e., what must a hotel think when someone books a king bed for 4), I called the hotel. It shows as 2 on the hotel's end, and she said she's been receiving a lot of calls about this.
So, summary:
Book for 2
Marriott's system shows 4 - both online for me and central reservations
Central Reservations can't fix anything
Website won't let me change or cancel
Hotel shows 2
And now, I'm wasting more time telling you all about this!
So, summary:
Book for 2
Marriott's system shows 4 - both online for me and central reservations
Central Reservations can't fix anything
Website won't let me change or cancel
Hotel shows 2
And now, I'm wasting more time telling you all about this!
Didn’t try to modify my reservation as it only occurred a day or two before check in and we had no issues although I did monitor to make sure my King didn’t get changed to two Queens.
Oct 28, 2021, 6:56 pm
#1495
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
I can't book anything tonight
Whether cash or points, there is no "time is running out" countdown and both "book now"s are greyed out so they can't be clicked.
I did call in and had it reserved with no problems but is anyone else having this issue today?
I did call in and had it reserved with no problems but is anyone else having this issue today?
Oct 29, 2021, 9:48 am
#1498
Join Date: Jun 2018
Programs: Alaska, Bonvoy, HH
Posts: 482
First time noting this thread and I haven't read through it, so apologies but...
Can I assume that everyone else also has a god awful experience when it comes to comparing stay options, particularly in the map view?
1 - Paging of the results means that in map view you only see a particular number of possibilities at any given time
2 - The map itself is infuriatingly sluggish and non-performant generally
3 - No ability to see both points *and* price simultaneously (map)
And just in the list view, no ability to use multiple rates? (I realize the app does this for the record)
Can I assume that everyone else also has a god awful experience when it comes to comparing stay options, particularly in the map view?
1 - Paging of the results means that in map view you only see a particular number of possibilities at any given time
2 - The map itself is infuriatingly sluggish and non-performant generally
3 - No ability to see both points *and* price simultaneously (map)
And just in the list view, no ability to use multiple rates? (I realize the app does this for the record)
Jan 13, 2022, 1:23 pm
#1499
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Interesting on what the website says I need to do (spend) $19.9K (ok) but only _19_ more nights to get to Ambassador - did the number of nights go down?
David
Jan 13, 2022, 1:46 pm
#1500
Join Date: Jun 2003
Location: san francisco.
Programs: Marriott Ti, OW Ruby
Posts: 1,852
Hello,
Does any one know how to permanently clear "remembered accounts"?
Every time I try to log in I first have to click the "clear remembered accounts" button, after which my current log in details pop right in place.
Thanks for any replies,
Does any one know how to permanently clear "remembered accounts"?
Every time I try to log in I first have to click the "clear remembered accounts" button, after which my current log in details pop right in place.
Thanks for any replies,