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Marriott.com website : bugs, glitches and outages

Old Apr 10, 19, 10:57 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Jebby_ca
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:

First of all, the web assistance team has this suggestion for you:

"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.

It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.

You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."

You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.

If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.

It also helps if you include the following information in your email:

-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?

Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.

If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:

-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
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Marriott.com website : bugs, glitches and outages

Old Jan 13, 22, 3:45 pm
  #1501  
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Originally Posted by DELee View Post
Interesting on what the website says I need to do (spend) $19.9K (ok) but only _19_ more nights to get to Ambassador - did the number of nights go down?



David
I think the same thing happened last year. Somehow Marriott's outstanding IT forgot to zero out the nights from the previous year.
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Old Jan 13, 22, 3:48 pm
  #1502  
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Originally Posted by margarita girl View Post
I think the same thing happened last year. Somehow Marriott's outstanding IT forgot to zero out the nights from the previous year.
Ah. Logical. Wrong but logical.

Did the page ever reset to your 2021 data?

David
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Old Jan 13, 22, 3:52 pm
  #1503  
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Originally Posted by DELee View Post
Ah. Logical. Wrong but logical.

Did the page ever reset to your 2021 data?

David
Yes. I remember there was big uproar because a lot of people were trying to get Marriott to honor what the website said and the Lurkers had to apologize and say it was an IT error.

BTW, I checked my account on the website and mine says "0 nights + 20,000 USD to Ambassador". I had 110 nights last year. Seems they reset the spend though. LOL
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Old Jan 13, 22, 4:22 pm
  #1504  
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Originally Posted by margarita girl View Post
Yes. I remember there was big uproar because a lot of people were trying to get Marriott to honor what the website said and the Lurkers had to apologize and say it was an IT error.

BTW, I checked my account on the website and mine says "0 nights + 20,000 USD to Ambassador". I had 110 nights last year. Seems they reset the spend though. LOL
Well, at least we know what counts (and what doesn't),

David
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Old Jan 13, 22, 5:46 pm
  #1505  
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Originally Posted by DELee View Post
Well, at least we know what counts (and what doesn't),

David
Seems this has been going on for at least 3 yrs now! I found this post from Jan 2021 (see #59).

Marriott - 2021 Elite Requirements

I don’t feel like digging back to Jan 2020.
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Old Jan 13, 22, 5:57 pm
  #1506  
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Originally Posted by margarita girl View Post
Seems this has been going on for at least 3 yrs now! I found this post from Jan 2021 (see #59).

Marriott - 2021 Elite Requirements

I don’t feel like digging back to Jan 2020.
Wow! You're special.

Maybe they hope we won't notice.

David
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Old Jan 13, 22, 6:26 pm
  #1507  
 
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I didn't know where else to put this, but thought maybe this thread. What's the best way to get a points issue resolved? Had a 10 night stay in December for which I was correctly credited the nights (activity), but was awarded (credited) ~5k points, when I should have received ~189k points (!!!!). Wrote to Marriott and they said they "would add the reservation to my account" (it already appeared there! that wasn't the issue!). Is this when I have to start calling? Have never had the "Missing Stay" form not resolve the problem before...... (lucky me?)
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Old Jan 13, 22, 6:47 pm
  #1508  
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Originally Posted by Lefleur View Post
I didn't know where else to put this, but thought maybe this thread. What's the best way to get a points issue resolved? Had a 10 night stay in December for which I was correctly credited the nights (activity), but was awarded (credited) ~5k points, when I should have received ~189k points (!!!!). Wrote to Marriott and they said they "would add the reservation to my account" (it already appeared there! that wasn't the issue!). Is this when I have to start calling? Have never had the "Missing Stay" form not resolve the problem before...... (lucky me?)
Hello,
I am sorry for your frustration with this and would like to help. Please share in a private message, your full name, Bonvoy account number, confirmation number, and your contact email. This will be researched and you will be followed up on, regarding your concerns.
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Old Jan 25, 22, 5:16 pm
  #1509  
 
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Been getting a "401 Authorization Required" code and a blank page at least 75% of the time today. 😐
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Old Jan 25, 22, 5:19 pm
  #1510  
 
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... that, and/or "502 Bad Gateway" too.
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Old Jan 25, 22, 9:18 pm
  #1511  
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In what was obviously signs from the universe, I tried using the website to make a points booking and when searching for hotels with points, only cash rates would appear. Clicking on a hotel to view rates resulted in “An unexpected error occurred but don’t worry, we’re working on it” for at least forty-five infuriating minutes.

I tried later and got to the hotel reservation page and when clicking to confirm, the page would load for ages and I got the 401 message… then I tried again, made the reservation and got the 502 error. I checked my email for several minutes for confirmations: nothing. In a fit of swearing, I turned to my iPad app and made the reservation in one fast, easy set of clicks - but as my intuition would have it, I looked at My Trips and there were THREE separate reservations, with a swath of points deducted from my account for all three. I ended up canceling two of them and receiving the relevant confirmation and cancellation emails a good twenty minutes later.

Holy Moses, Marriott’s IT is an unspeakable disaster.

khabah
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Old Jan 26, 22, 4:02 am
  #1512  
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Since they can't even reliably count to ten for years of lifetime status, we knew Marriott Bonv°y information technology (IT) had issues.

Beaucoup Bonv°y!
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Old Mar 2, 22, 3:01 pm
  #1513  
 
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Anyone else getting

"Account Sign In is temporarily unavailable. We apologize for the inconvenience. Thank you for your patience."

Or is it just me?
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Old Mar 2, 22, 7:55 pm
  #1514  
 
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Point.com buy Marriott Bonvoy points not working today... Error 524 - A timeout occurred
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Old Mar 3, 22, 12:33 am
  #1515  
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Originally Posted by Alchemist007 View Post
Anyone else getting

"Account Sign In is temporarily unavailable. We apologize for the inconvenience. Thank you for your patience."

Or is it just me?
Had this problem earlier today but it seems to be working now.
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