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Marriott.com website : bugs, glitches and outages

Old Apr 10, 19, 10:57 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Jebby_ca
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:

First of all, the web assistance team has this suggestion for you:

"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.

It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.

You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."

You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.

If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.

It also helps if you include the following information in your email:

-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?

Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.

If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:

-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
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Marriott.com website : bugs, glitches and outages

Old Mar 3, 22, 9:29 pm
  #1516  
 
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,408
I kept getting 504 - Gateway Timeout errors from the Marriott.com website tonight when searching for hotels. I dropped a note to the Lurker and they got back with me extremely quickly. Sadly she didn't have much to offer other than letting me know she was able to access it, along with the usual suggestions of clearing caches, etc.

She did suggest trying to app, which did work and I was able to search and book through there. Lost out on using TopCashBack by booking that way though.
KRSW is online now  
Old Mar 6, 22, 7:35 am
  #1517  
 
Join Date: Dec 2007
Location: Canada
Posts: 1,421
Cannot log into the website this morning. I have tried several different browsers but once I input my membership number it goes into space!
yyzflyer, KRSW and wordsmith like this.
Bravada04 is offline  
Old Mar 6, 22, 7:44 am
  #1518  
 
Join Date: Nov 2001
Location: Toronto, ON
Programs: Marriott Lifetime Titanium, AA Plat MM
Posts: 3,509
Originally Posted by Bravada04
Cannot log into the website this morning. I have tried several different browsers but once I input my membership number it goes into space!
Same.
yyzflyer is offline  
Old Mar 6, 22, 1:02 pm
  #1519  
 
Join Date: Jun 2019
Programs: Marriott Titanium; WN A-list; UA Silver
Posts: 460
Originally Posted by yyzflyer
Same.
x3
Glorious Marriott IT Website completely broken if you either log in (or have yourself set to automatically log in, it just is broken)

The app kinda works, but I can't view current reservations.
reggiekush likes this.

Last edited by nmpls; Mar 6, 22 at 1:08 pm
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Old Mar 6, 22, 1:19 pm
  #1520  
 
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 7,659
Same here. I can't get the sign in page to load at all.

I wonder if today is the day they are making all the changes to categories, certificates, devaluation, etc. - wasn't it supposed to be in March some time?
Eujeanie is offline  
Old Mar 6, 22, 2:21 pm
  #1521  
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Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Titanium, IHG Diamond
Posts: 15,045
Originally Posted by Eujeanie
Same here. I can't get the sign in page to load at all.

I wonder if today is the day they are making all the changes to categories, certificates, devaluation, etc. - wasn't it supposed to be in March some time?
March 29, just a few days short of April Fools Day.
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margarita girl is offline  
Old Mar 6, 22, 2:30 pm
  #1522  
 
Join Date: Nov 2001
Location: Toronto, ON
Programs: Marriott Lifetime Titanium, AA Plat MM
Posts: 3,509
Marriott.co.uk is working fine if anyone needs a short-term workaround.
yyzflyer is offline  
Old Mar 6, 22, 2:56 pm
  #1523  
 
Join Date: Feb 2013
Location: DCA
Posts: 7,585
Absolute mess with the website this afternoon...no dice in regular Chrome, was able to do all my searches and dummy bookings in incognito with no issue, and when it is now time to pull the trigger on a weeklong booking...just spins and spins.

Small sample size and the sum of "anecdote" <> data, but I feel like this always happens on Sundays, like that is when it is a down time to push IT system upgrades or whatever. Maybe someone needs to tell MR IT that Sundays are actually when the road warriors are plotting out their next adventures...
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Last edited by arlflyer; Mar 6, 22 at 3:01 pm
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Old Mar 6, 22, 3:48 pm
  #1524  
 
Join Date: Dec 2018
Location: EWR
Programs: UA GS, MR TE, HH Diamond, IHG Gold, Hertz PC, National EE, Avis PC
Posts: 125
Originally Posted by arlflyer
Absolute mess with the website this afternoon...no dice in regular Chrome, was able to do all my searches and dummy bookings in incognito with no issue, and when it is now time to pull the trigger on a weeklong booking...just spins and spins.

Small sample size and the sum of "anecdote" <> data, but I feel like this always happens on Sundays, like that is when it is a down time to push IT system upgrades or whatever. Maybe someone needs to tell MR IT that Sundays are actually when the road warriors are plotting out their next adventures...
Same problem here, cannot get in to book my stays, website wont even load. Had the same problem 2 nights ago and eventually was able to after several hours
pigzilla is offline  
Old Mar 6, 22, 5:40 pm
  #1525  
 
Join Date: Jan 2013
Location: CT/NY
Programs: Bonvoy Titanium; Amtrak Select
Posts: 61
Not just Sundays, been happening to me since Wednesday at least as I had a trip for this weekend I had to rearrange. Edge was sort of working when Chrome wasn't but today both are problematic. On Wednesday/Thursday the app was throwing error messages. Seems functional today.
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Old Mar 6, 22, 5:59 pm
  #1526  
 
Join Date: Dec 2007
Location: Canada
Posts: 1,421
I'm already trying to plan my next winter vacation and trying to source out the JW Phu Quoc but it continues to show no availability / sold out. I wonder if they are holding out until the devaluation happens? I so want to pull the trigger on some Aeroplan flights but fear what the final outcome might be as to what they might want in points? Been to Vietnam before but this is the place I want to try out plus I have a bunch of IHG points that I have been holding onto for years and will burn some at the new Crowne Plaza in the area. All the other Vietnam MAR hotels are showing up for cash and/or points.
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Old Mar 10, 22, 1:17 pm
  #1527  
 
Join Date: Feb 2006
Location: Bay Area, CA
Programs: UA 1K; Marriott Platinum, Hilton Diamond, Hyatt Gold
Posts: 821
Haven't been able to view my trips on the website for several days. They show in the app but I need to print out the reservation.
sierranevada is offline  
Old Mar 10, 22, 1:58 pm
  #1528  
 
Join Date: Jan 2005
Location: SMF
Programs: Bonvoy Titanium, SPG LTP
Posts: 1,503
Originally Posted by sierranevada
Haven't been able to view my trips on the website for several days. They show in the app but I need to print out the reservation.
Can't see mine in either.
Sam P. Goodman is offline  
Old Mar 14, 22, 1:50 pm
  #1529  
 
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,408
Add another log in the dumpster fire -- coworkers of mine couldn't sign in last night...Website says temporarily unavailable. Largest hotel chain in the world still can't have a working website...and it's been 5 years that we've been dealing with this. I told them to book at Hyatt instead, which worked flawlessly.
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Old Mar 14, 22, 3:53 pm
  #1530  
 
Join Date: Jun 2018
Programs: Alaska, Bonvoy, HH
Posts: 419
Yea currently being rejected by the app
mildfrequence is offline  

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