Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Feb 11, 2020, 10:35 am
#1321
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,763
If you detach the cert before canceling the reservation, it will go back to your account immediately.
View your reservation
Click modify
Choose same room type again
Choose pts as payment method instead of cert
Cert will be returned instantly. Then you are free to cancel the pts reservation with no repercussions.
I used this process as of 2 days ago and it worked flawlessly.
(Same procedure applies to SNAs. Detach the SNA before canceling any reservation.)
View your reservation
Click modify
Choose same room type again
Choose pts as payment method instead of cert
Cert will be returned instantly. Then you are free to cancel the pts reservation with no repercussions.
I used this process as of 2 days ago and it worked flawlessly.
(Same procedure applies to SNAs. Detach the SNA before canceling any reservation.)
A friend told me his Private Group has multiple DPs about people able to extend their FN certs, though he did not mention about the mechanism, and I suspect he probably did not even know the HOW. I seriously suspect that the failure to auto-detach might be a blessing in disguise, lol.
Feb 11, 2020, 11:17 am
#1322
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
margaritagirl, when you went thru this method to detach your FN cert, did the cert retain the same expiration date or it has a new expiration date like in the case tattikat2 reported above?
A friend told me his Private Group has multiple DPs about people able to extend their FN certs, though he did not mention about the mechanism, and I suspect he probably did not even know the HOW. I seriously suspect that the failure to auto-detach might be a blessing in disguise, lol.
A friend told me his Private Group has multiple DPs about people able to extend their FN certs, though he did not mention about the mechanism, and I suspect he probably did not even know the HOW. I seriously suspect that the failure to auto-detach might be a blessing in disguise, lol.
Feb 11, 2020, 12:12 pm
#1323
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
Was reading in Businessweek the other day about how Arne serves on the board of (wait for it...) Microsoft.
OH SWEET IRONY.
OH SWEET IRONY.
Feb 11, 2020, 2:48 pm
#1324
Join Date: Jan 2008
Location: Europe
Programs: Hilton Honors, Marriott Bonvoy, Accor, Hyatt, (Former IHG Ambassador)
Posts: 1,394
On desktop version under "my trips" the number of confirmed reservations is incorrect.
Also some of the reservations themselves are in the wrong date order.
Also some of the reservations themselves are in the wrong date order.
Feb 11, 2020, 4:37 pm
#1325
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,763
Worth to know about such and to keep this in our tool box though.
Feb 15, 2020, 8:05 am
#1326
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,033
Apologies if this has been pointed out before, but since when was the "Date Posted" date on the Activity List set to the Check In date ?
This is clearly wrong, and misleading too. FWIW the (iPad) app continues to correctly show the date the transaction was posted to the account.
examples
and
This is clearly wrong, and misleading too. FWIW the (iPad) app continues to correctly show the date the transaction was posted to the account.
examples
and
Feb 20, 2020, 4:52 pm
#1327
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,204
Download receipt function broken... again
Yup, whatever Marriott did this time I can't download my hotel invoices for previous stays... AGAIN.
I click on the link and it looks like its doing something, but the page just refreshes and no copy of my bill. Ugh, why is their IT so horrid.
I click on the link and it looks like its doing something, but the page just refreshes and no copy of my bill. Ugh, why is their IT so horrid.
Feb 20, 2020, 5:01 pm
#1328
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 690
Warm regards,
Leanne
Social Media Specialist
Marriott International
Email: [email protected]
Feb 21, 2020, 8:00 pm
#1329
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Leanne
You do realize that Marriot is a WORLD WIDE company so answering that folios can be downloaded for stays in the US and Canada "where available" hardly deals with the issue
You do realize that Marriot is a WORLD WIDE company so answering that folios can be downloaded for stays in the US and Canada "where available" hardly deals with the issue
I am sorry for any inconvenience, rylan. Folios for previous stays will appear in your online Account within 72 hours following checkout for hotel stays throughout the U.S. & Canada, where available. If you need a copy of your folio, I am more than happy to help. Please send me a Private Message here on FT or send an email to: [email protected] with your full name, the name of the hotel, the dates you stayed, and email address.
Warm regards,
Leanne
Social Media Specialist
Marriott International
Email: [email protected]
Warm regards,
Leanne
Social Media Specialist
Marriott International
Email: [email protected]
Feb 21, 2020, 10:02 pm
#1330
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,200
I haven't stayed in a US Marriott/SPG in 2 years but I'm always being forced to call the US to talk to an agent. Odd.
Feb 22, 2020, 1:59 am
#1331
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
Unfortunately I'm sure the lurker realises it, but someone obviously decided not to bother building the functionality for anyone who stays internally. When you even live "internationally", you really see Marriott as a US-company with a lot of foreign guests, it's a bit odd like going back in a time machine to the 80s.
Feb 22, 2020, 2:41 am
#1332
Join Date: Oct 2011
Location: BKK
Programs: World of Hyatt Globalist; Marriott Bonvoy LTP; IHG Plat
Posts: 2,234
My app only gives me phone #s for customer service in the US despite my registered addresses outside the US and geo-locations tracking of phone shows Im not in US. There are no regional #s . One of my biggest problems with Marriott is how US centric their CS, IT, everything is aside from properties. For a company that is so global, it amazes me how US centric they are in everything else. I'm not talking credit cards - just basic stuff like a regional phone #
I haven't stayed in a US Marriott/SPG in 2 years but I'm always being forced to call the US to talk to an agent. Odd.
I haven't stayed in a US Marriott/SPG in 2 years but I'm always being forced to call the US to talk to an agent. Odd.
it became even more harder for non-English speaker like me.
i missed the old (SPG) days when i can talk to an agent on the phone who speaks my language.
Feb 22, 2020, 2:50 am
#1333
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,200
When I think of Marriott, I think of a MNC stuck in a 1980s worldview
Feb 22, 2020, 1:54 pm
#1334
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,622
Gotta love Marriott IT. Trying to make a booking for next week. Every time I search on the app, it shows a hotel for $134/nt (my rate code), $145/nt (AAA), $165 (Lowest Available Rate). When I click through, all it shows is $230/nt. Tried flushing the app's cache. Same problem.
Feb 22, 2020, 5:07 pm
#1335
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,778
Anyone else not getting e-mail confirmations promptly today? I've made a few bookings on the Marriott website, and normally the e-mail confirmations arrive almost instantly, but today they're taking several hours. Different chains, different continents, same results.