Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Sep 19, 2019, 8:29 pm
#1171
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
Anyone having an issue trying to search for rates on the website?
Trying to see pricing in Fremont (CA) in October, and getting a "We are temporarily unable to process requests for rates and availability." It shows a list of hotels, with a 'view rates' button, but only allows me to go in individually. Not even sure all the hotels are there...seems to be missing Marriott Fremont Silicon Valley, while showing farther away hotels like in Pleas
Tried Chicago and Cincinnati just to see, and it seems to be pulling rates like regular on the results page.
Trying to see pricing in Fremont (CA) in October, and getting a "We are temporarily unable to process requests for rates and availability." It shows a list of hotels, with a 'view rates' button, but only allows me to go in individually. Not even sure all the hotels are there...seems to be missing Marriott Fremont Silicon Valley, while showing farther away hotels like in Pleas
Tried Chicago and Cincinnati just to see, and it seems to be pulling rates like regular on the results page.
Sep 20, 2019, 1:46 am
#1173
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Qatar Airways, Hyatt, Hilton, Marriott, IHG
Posts: 2,716
Website has been borderline unusable on my end for two days - loading is excruciatingly slow, pages don't fully load up, images crash and I've been getting lots of error messages about the server being unresponsive.
What a joke.
khabah
What a joke.
khabah
Oct 1, 2019, 4:41 pm
#1174
Join Date: Mar 2019
Posts: 31
anyone having issues with the website? I put in missing stay request yesterday and the points/nights got updated but now none of the past activity is loading and getting error message "We’re temporarily unable to display the information you requested.Please try again later."
Oct 7, 2019, 2:49 pm
#1175
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,010
Is it a new "feature" that the site shows hotel reimbursement rates for award stays? Rooms are going for $330 prepaid, but my SNA request shows my award night at $66.
Oct 7, 2019, 3:18 pm
#1176
Join Date: Jul 2001
Posts: 2,925
Clearing cashe and cookies do not help. The site simply went down for logging in member accounts.
I see this message on my husband's account and no message at all on my account, just the plain Black message of Unable to log in, all in large size letters too...Sigh.
Now the message I saw on m
Please correct the following and try again. Email/member number and/or password
On retry, I got this s
Please correct the following and try again. We are unable to process your request at this time, we apologize for the inconvenience. Please try again later.
Guess we have to wait till tomorrow to try again... Really annoying the weekend maintenance starts before midnight.
I see this message on my husband's account and no message at all on my account, just the plain Black message of Unable to log in, all in large size letters too...Sigh.
Now the message I saw on m
Please correct the following and try again. Email/member number and/or password
On retry, I got this s
Please correct the following and try again. We are unable to process your request at this time, we apologize for the inconvenience. Please try again later.
Guess we have to wait till tomorrow to try again... Really annoying the weekend maintenance starts before midnight.
I suppose if you must book urgently you could call to book with your account number attached. Would not work for booking online due to unable to log in so cannot book with member number attached.
It is just overall very poor experience because this "unable to log in" issue happens very frequently.
It is just overall very poor experience because this "unable to log in" issue happens very frequently.
Oct 9, 2019, 2:34 am
#1177
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
I currently have ~30 upcoming reservations. I am unable to see p. 3 of my list of reservations. I get this message:
No problem with pages 1 and 2.
And the login issue I reported on Aug 27 seems to be the new normal.
We’re temporarily unable to display the information you requested.
Please try again later.
Please try again later.
And the login issue I reported on Aug 27 seems to be the new normal.
Last edited by margarita girl; Oct 9, 2019 at 2:39 am
Oct 15, 2019, 10:22 am
#1178
Join Date: Aug 2012
Location: Canada
Programs: Marriott LTPP
Posts: 568
Problems logging in to Marriott.com
I have had problems logging in since last night. It doesn't recognize my Marriott Bonvoy number. I thought I would change my password but it doesn't allow that either. Is anyone else having this problem?
Oct 15, 2019, 10:30 am
#1179
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
https://www.flyertalk.com/forum/marr...ebsite-76.html
Oct 15, 2019, 10:40 am
#1180
Join Date: Aug 2012
Location: Canada
Programs: Marriott LTPP
Posts: 568
Is your problem the same one I reported in posts # 1126 and 1127 (which still hasn't been fixed even though I reported it on Aug 27)?
I don’t know. Which thread did you report it on? I started a new thread and I can’t find your thread. Was it ever resolved?
https://www.flyertalk.com/forum/marr...ebsite-76.html
I don’t know. Which thread did you report it on? I started a new thread and I can’t find your thread. Was it ever resolved?
https://www.flyertalk.com/forum/marr...ebsite-76.html
Oct 15, 2019, 1:14 pm
#1181
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Oct 15, 2019, 2:04 pm
#1182
Join Date: Feb 2006
Location: Bay Area, CA
Programs: UA 1K; Marriott Platinum, Hilton Diamond, Hyatt Gold
Posts: 828
Trying to reserve a room for Dec for 4 nights - 20k a night. Total should be 80k but when I clicked through to choose the room, it defaults to 120k. Even if I try to click that, it says "service temporarily unavailable". It's been over 2 hours - ugh!
Oct 15, 2019, 3:02 pm
#1183
Join Date: Aug 2012
Location: Canada
Programs: Marriott LTPP
Posts: 568
Hi Margarita girl, they are similar problems but not totally the same. As we all know, Marriott has a variety of glitches in their system. Anything from logging in to booking nights to updated website. I spent hours on the phone today with a variety of people in different Marriott offices. For the most part, no one could help. I finally got a bit of relief from the loyalty customer care office but it's not fixed totally. Mostly everyone said the same thing. "Marriott IT dept. knows that this is a problem and they are working to fix it. " But, of course, how many weeks, months or years does it take to fix an IT problem. If they are ready to lose many of their loyal members, then it won't matter to them.
Oct 16, 2019, 11:27 am
#1184
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Hi Margarita girl, they are similar problems but not totally the same. As we all know, Marriott has a variety of glitches in their system. Anything from logging in to booking nights to updated website. I spent hours on the phone today with a variety of people in different Marriott offices. For the most part, no one could help. I finally got a bit of relief from the loyalty customer care office but it's not fixed totally. Mostly everyone said the same thing. "Marriott IT dept. knows that this is a problem and they are working to fix it. " But, of course, how many weeks, months or years does it take to fix an IT problem. If they are ready to lose many of their loyal members, then it won't matter to them.
