Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Aug 27, 2019, 11:32 am
#1127
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Just more Marriott IT muppettry.
Aug 30, 2019, 9:25 am
#1129
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
I spent too much time trying to log in today with this latest bonvOY "enhancement." I used to be able to toggle family accounts and passwords but that feature is now disabled.
Aug 30, 2019, 9:53 am
#1130
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
Figured out what is wrong and how to fix it. Instead of showing my usual Marriott 9 digit number (123456789), the website is now showing 123******. That box seems to be greyed out and I was unable to log in with that number or change it. However, if I scroll to the bottom, there is an option to "Clear Remembered Account" and that will get rid of 123****** and allow me to enter my correct number.
Just more Marriott IT muppettry.
Just more Marriott IT muppettry.
Aug 31, 2019, 10:00 pm
#1131
Join Date: Feb 2008
Programs: TWA Platinum Ambassador, Eastern Stratosphere, NWA Gold Elite
Posts: 119
Marriott website still a hot mess...
Every week (sometimes every day) I get some new treat.
Tonight it was "unable to sign in". I see that periodically on a hotel site which is probably the largest in the world.
Sometimes it just forgets who I am. Sometimes it shows no availability for a hotel for a full month. Next day it's available.
This on top of the major devaluation of points by an increase in cost. Yes, I came over from Sheraton and will be leaving at the next reservation. Not happy.
Tonight it was "unable to sign in". I see that periodically on a hotel site which is probably the largest in the world.
Sometimes it just forgets who I am. Sometimes it shows no availability for a hotel for a full month. Next day it's available.
This on top of the major devaluation of points by an increase in cost. Yes, I came over from Sheraton and will be leaving at the next reservation. Not happy.
Aug 31, 2019, 10:19 pm
#1132
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,483
Main thread:
https://www.flyertalk.com/forum/marr...ebsite-76.html
It should work if you click "Clear Remembered Account" first.
https://www.flyertalk.com/forum/marr...ebsite-76.html
It should work if you click "Clear Remembered Account" first.
Sep 2, 2019, 9:39 am
#1133
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,035
My greyed 123****** has a “(Account formerly affiliated with SPG.)” footnote, which true, but I have no idea why it’s there or what benefit it brings.
For anyone who uses an iPad (for example) with “Touch ID to use Password” authentication, this ‘enhancement’ breaks this too. 
Sep 2, 2019, 10:27 am
#1134
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Sep 8, 2019, 7:43 am
#1138
Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Explorist,, Delta Plat,
Posts: 2,075
Sep 8, 2019, 8:24 am
#1139
Join Date: Feb 2013
Location: London
Programs: HertzPresCircle, Virgin Atlantic Gold,Hil-Diam, Europcar Elite Vip, Emirates Gold, MarriottTitanium.
Posts: 419
Bit silly have to go to flyertalk to see if something is up instead of MR posting something on their homepage about it