Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

Marriott.com website : bugs, glitches and outages

Old Apr 10, 2019, 10:57 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)



If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:

First of all, the web assistance team has this suggestion for you:

"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.

It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.

You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."

You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.

If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.

It also helps if you include the following information in your email:

-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?

Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.

If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:

-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
Print Wikipost

Marriott.com website : bugs, glitches and outages

Old Jul 21, 2019, 3:59 pm
  #1096  
Moderator: Hyatt; FlyerTalk Evangelist
 
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,819
Originally Posted by Happy
Why the site randomly picks customers to force a reset of password? This has happened to me twice this year and once last year. It has not happened to my husband's account even once...
For a site that had its you-know-what together, one reason might be for example if they were aware of a breach that affected certain accounts, they might force those users to reset their PW at next login. Of course they would also disclose that the breach occurred.

That probably doesn't apply here though, and just random crap is a more likely explanation...
estnet and margarita girl like this.
Zorak is offline  
Old Jul 22, 2019, 6:04 am
  #1097  
FlyerTalk Evangelist
 
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,141
Marriott IT - Bringing you the best from the worst outsourced staff in 3rd world countries.
estnet likes this.
rylan is offline  
Old Jul 29, 2019, 11:00 am
  #1098  
 
Join Date: Jul 2009
Programs: UA -1K, DL -Silver MM, Marriott - Titanium
Posts: 35
Anybody else been receiving the message "Our server is being stubborn, please try again" ? Have not been able to view hotels or rooms on the website or the app for about 7 days. When contacting they keep saying it is fixed , but of course it is not.

I am a Titanium member, so pretty familiar with app and website , but does anyone know any tricks to get around the horrible IT situation to view rooms ?
Mogreen is offline  
Old Jul 29, 2019, 11:13 am
  #1099  
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 678
Originally Posted by Mogreen
Anybody else been receiving the message "Our server is being stubborn, please try again" ? Have not been able to view hotels or rooms on the website or the app for about 7 days. When contacting they keep saying it is fixed , but of course it is not.

I am a Titanium member, so pretty familiar with app and website , but does anyone know any tricks to get around the horrible IT situation to view rooms ?
Our apologies for any inconvenience. There are some tips in the wiki of this thread. If you have already tried these, you can send us the following information and we can pass it along to the web assistance team:
-Full page screenshots of the error (app and web if possible and please use PDF format)
-Device(s) and browser(s) used
-App version
-Operating system version

[email protected]
Marriott Bonvoy Lurker is offline  
Old Aug 1, 2019, 7:35 am
  #1100  
 
Join Date: Oct 2009
Location: South Carolina
Programs: UA LT Gold, American Kettle, Hertz #1 Presidents Circle, Marriott LT Platinum
Posts: 927
I'm happy to report that after complaining every couple of months about the sorting options when viewing available properties, they have returned the sort by PRICE option. You can also filter by price range too.

Yeah! Finally the return of a useful filter to the WebSite!
margarita girl likes this.
drowelf is offline  
Old Aug 1, 2019, 8:08 am
  #1101  
 
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,147
My wife never understood why I've been so frustrated with Marriott IT. "You're throwing 10+ years of SPG loyalty away & now chasing Hyatt status!" She's never understood my hobby in the first place. "Just book what you want," She always said & didn't care too much about the savings.

But today we tried to book a Marriott in showing up in my app. I was driving, so she tried to do it. It didn't work. No availability for any date in next two months, paid or points. She then tried to find a phone # of the hotel. Couldn't find it on the app. After about 7 minutes she said screw it and let's book the Sheraton 4 points in same city. Another 5 minutes, couldn't book and couldn't find phone #.

She then tried using a browser. This time she found the phone # for the Marriott & 4 points except curiously they had the same phone #. We called. Said phone number not working.

We ended up booking via Expedia another chain.

Oh yes, we found on the Chinese language Marriott site that the Marriott and 4P are set to open after when we wanted to go.

But nowhere on the English Marriott app did it say these hotels were not yet open or bookable. It was just not bookable which, for me, was the norm when I tried to book any date from mid June to mid August for all properties in Bangkok.

So now we are supposed to get what's not opened, what's a technical glitch and what's actually fully booked.

Now my wife knows why I'm mad. We wasted 20 mins. Oh yeah, we heading to a Hyatt next week
SHLTP is online now  
Old Aug 1, 2019, 8:19 am
  #1102  
 
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,578
Originally Posted by drowelf
I'm happy to report that after complaining every couple of months about the sorting options when viewing available properties, they have returned the sort by PRICE option. You can also filter by price range too.

Yeah! Finally the return of a useful filter to the WebSite!
Careful: It's back, but still not fully functional. There may be cheaper rooms available at the properties, but it won't show that to you until View Rates for each property. I just re-priced some of my upcoming reservations. The website's search feature showed that the price for that hotel was at $130/night in the list of hotels. When I hit View Rates, it showed multiple room types available, with a larger room being $115/night. Sure, that's only a 12% difference, but that's 12% less AND I get a larger room.
Happy and EuropeanPete like this.
KRSW is online now  
Old Aug 1, 2019, 9:06 am
  #1103  
 
Join Date: Oct 2009
Location: South Carolina
Programs: UA LT Gold, American Kettle, Hertz #1 Presidents Circle, Marriott LT Platinum
Posts: 927
Originally Posted by KRSW
Careful: It's back, but still not fully functional. There may be cheaper rooms available at the properties, but it won't show that to you until View Rates for each property. I just re-priced some of my upcoming reservations. The website's search feature showed that the price for that hotel was at $130/night in the list of hotels. When I hit View Rates, it showed multiple room types available, with a larger room being $115/night. Sure, that's only a 12% difference, but that's 12% less AND I get a larger room.
Thanks for that info, I'll have to keep that in mind.

But at least its back in some form. No more wading through dozens of properties trying to find the ones that fit my price range for a one or two night stay. Unless I'm going to a resort area, I'm not really interested in stay at high-class properties. I just want a nice Marriott to lay my head down at night located relatively close to where I'm visiting for the time I'm there.
drowelf is offline  
Old Aug 1, 2019, 9:25 pm
  #1104  
 
Join Date: Apr 2015
Posts: 217
So, I went to book today on our favorite site, and the site seems to have forgotten all my profile information, name, cc#, email address, etc. It's like I tried to book without having an account or without logging in. Yet, of course, it knows my ID, amount of points, status, all that crap.



This is getting less and less fun.
jrich7970 is offline  
Old Aug 6, 2019, 12:40 am
  #1105  
 
Join Date: Jun 2019
Programs: UA, AS, Marriott
Posts: 139
Changing payment method for prepaid stay

Prepaid stay hadnt been charged yet, so I wanted to change payment card to SPG Amex for 40 off 200 offer. Somehow this took me to the rates page, where it offered me the (low) currently available rate instead of the (mediocre) prepaid rate I agreed too. I then click update with the new rate; nowhere does it say cancel. So now I get new confirmation email, same confirmation number, new rate, $100 saved. No cancellation email generated either.

Unclear why they allowed modification of prepaid rate. Did I just save $100? Is it a trap? Will I be charged twice? Or are they just that bad? Bonvoy!
esquiar is offline  
Old Aug 6, 2019, 2:38 am
  #1106  
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,061
Originally Posted by esquiar
Prepaid stay hadnt been charged yet, so I wanted to change payment card to SPG Amex for 40 off 200 offer. Somehow this took me to the rates page, where it offered me the (low) currently available rate instead of the (mediocre) prepaid rate I agreed too. I then click update with the new rate; nowhere does it say cancel. So now I get new confirmation email, same confirmation number, new rate, $100 saved. No cancellation email generated either.

Unclear why they allowed modification of prepaid rate. Did I just save $100? Is it a trap? Will I be charged twice? Or are they just that bad? Bonvoy!
Hi esquiar,

We would like to help check with the hotel on the room rate of the reservation, if you could provide your reservation details to us via private mail here or by email below.

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

[email protected]
Marriott Bonvoy Lurker II is online now  
Old Aug 7, 2019, 9:02 pm
  #1107  
 
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,147
Tried to check out Laguna California properties but system down... Again. I've barely stayed at Marriott last few months. Literally 40% of time I've tried to book the system says down.
SHLTP is online now  
Old Aug 7, 2019, 9:26 pm
  #1108  
Hilton Contributor BadgeHyatt Contributor Badge
 
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Diamond, GHA Tit, BA Gold, Turkish Elite
Posts: 8,686
I went to book some Marriott properties for the first time in a couple of months now Im less annoyed over all the screw-ups than I had been and got about 20 errors and server issues in 15min of using the website.

I also couldnt help noticing that the sort by price wasnt actually giving me things in a price order and that the only way of checking out individual rates per day is now to search for each day in turn. Seriously hard work.
UA-NYC likes this.
EuropeanPete is offline  
Old Aug 8, 2019, 10:27 am
  #1109  
FlyerTalk Evangelist
 
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,165
Yup, tried both app and web site a bit last night / this AM and had the same erroring out message.

Marriott IT continues to be hot garbage.
UA-NYC is offline  
Old Aug 8, 2019, 11:30 am
  #1110  
 
Join Date: Jan 2006
Location: SFOSJCOAK
Programs: AA-EXP & 1MM+, AS, MR-LTT, HH Gold
Posts: 7,574
Is web site working?

In addition to other web functions don't work (such as using SNA), I also encountered problem trying to view "My Trips". I got this:
"

An unexpected error has occurred

This service is temporarily unavailable. But don't worry, we're on it. Please try again later."
allset2travel is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.