I was able to fix my problem logging on by resetting my password. My mobile app (android) worked for me without issue. I tried logging in from the web with it looping multiple times from multiple browsers/computers and it wouldn't allow login until resetting the password. I let their customer service know but it sounds like some sort of auth issue on their end. If you purposely type in your password incorrectly you will actually get an error ~"incorrect username/password" but when typing it in correctly, nothing. Resetting worked which I'm assuming updated their system responsible for authorization allowing login.