Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Nov 3, 2019, 1:01 am
#2911
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
I have noticed this quite a bit this year. I email my ambassador during her business hours, but i would say 90% of the time i get a "hi, i am helping with your ambassador and......." its a named email and a named ambassador, but its not mine. Kind of frustrating since i really enjoy mine and she gets things done. No clue is she is on leave
My ambassador did have auto reply email set if she was on leave (or received email outside business hours)
And for Ambassador service as general, I agree that Marriott have to improve the service.
Your24 does looks quite useless as seems like a lot of members have their request rejected.
Also .. the main feature of the tier ... the ambassador service itself, seems to have inconsistency issues.
On one side we have missing in action ambassadors .... yet on the other hand there are unicorn ambassadors which very proactive and manage to liaise well with the property.
Granted, after the overhaul of tier name, hotel supposedly recognise the status more readily. But then again the problem persist. some ambassador guests have great experience and some are not.
To have the top 5% (maybe more or maybe less not sure about the % of ambassador members out there) treated with such high degree of uncertainty is pretty weak on Marriott side.
Nov 4, 2019, 12:25 am
#2912
Join Date: Dec 2005
Programs: AA EXP, Marriott Amb Elite & LT Titanium, Hilton Diamond
Posts: 1,230
PP was vague with undefined benefits, despite being for the top 2% of Marriott customers (per Marriott).
Nov 4, 2019, 12:59 am
#2913
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
So they are converting this to the old PP status where you never knew what you'd get. I've been both. Sheraton Ambassador service was pretty consistent and their management supported delivering the benefits.
PP was vague with undefined benefits, despite being for the top 2% of Marriott customers (per Marriott).
PP was vague with undefined benefits, despite being for the top 2% of Marriott customers (per Marriott).
Nov 4, 2019, 1:13 am
#2914
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
Nov 5, 2019, 10:48 am
#2915
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Nov 5, 2019, 12:21 pm
#2916
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
Nov 5, 2019, 2:36 pm
#2917
Join Date: Mar 2007
Programs: BAEC GFL, GGL, CCR; Marriott PFL, Ambassador; Hilton Diamond
Posts: 1,076
Ambassador Elite - what should I expect
Became one a few days ago. Should I get an email with fireworks? Should I be assigned an ambassador? So far I know nothing.
Nov 5, 2019, 2:44 pm
#2918
Join Date: Jul 2015
Posts: 255
So far I know nothing.
Nov 5, 2019, 3:11 pm
#2919
Join Date: Aug 2016
Location: USA
Programs: UA, SWA, WJA, National, Marriott
Posts: 39
They will send an email and call you, usually on the next booking following earning it.
Nov 5, 2019, 4:38 pm
#2920
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Nov 6, 2019, 12:11 am
#2921
Join Date: Mar 2007
Programs: BAEC GFL, GGL, CCR; Marriott PFL, Ambassador; Hilton Diamond
Posts: 1,076
Thanks everyone, much appreciated.
Nov 10, 2019, 11:30 am
#2922
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,240
We will be about 600 dollars short of 20K.
Husband is Titanium Lifetime.
Really on the fence on taking a short trip to get us there.
Husband is Titanium Lifetime.
Really on the fence on taking a short trip to get us there.
Nov 11, 2019, 2:49 am
#2923
Join Date: Aug 2010
Programs: Marriott Bonvoy Ambassador, Melia Platinum, SIXT Platinum, Accor Silver, Lufthansa FTL
Posts: 381
Unless you already have a very good ambassador that you would like to keep, I would not spend the additional 600$ on a trip, but would spend the money elsewhere where it might bring you more joy.
Nov 11, 2019, 5:50 pm
#2924
Join Date: Jan 2016
Programs: Marriott AmBE ; AA EXP; Amtrak Select Executive; Hertz PC
Posts: 151
is it me or is it extremely hard to find Marriott CS phone number on the damn website? they used to have the ambassador/elite whatever blah blah phone number on the activity page. thank god it's a sticky up top on this thread. what a PITA...
Nov 11, 2019, 8:17 pm
#2925
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
It is where I tend to go now, as you can even dial it directly by touching on it.