Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Sep 17, 2019, 8:54 am
#2866
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
i certainly hope you didn’t get or don’t expect any upgrade or other special benefit or treatment if you do press for your appropriate compensation.
Sep 17, 2019, 9:08 am
#2867
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
In theory you do have to ask and get it accepted while at the property, so do be aware if you go to your Ambassador you are asking for a settlement beyond what the T&Cs say. Personally it seems fair enough that Marriott should uphold the rules of the game that they themselves designed and so I don't see any issue with requesting what the T&Cs grant you, but of course other people take a less literal view on these things and are happy with a bit less reliability from Marriott- frankly those people get more out of the Marriott relationship.
Sep 17, 2019, 9:09 am
#2868
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,483
I would just go to front desk and told them what I prefer: breakfasts or points. I found local gifts rarely of any interest. I would only request compensation if they refuse my choice which has never happened.
Sep 17, 2019, 9:09 am
#2869
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
You also may want to inquire about this on the specific property thread or on a thread dealing with Bonvoy welcome amenities.
Sep 17, 2019, 9:37 am
#2870
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,653
Sep 17, 2019, 5:12 pm
#2871
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
False / biased / misleading statement of the year award:
"Relative to Hyatt, Marriott offers better benefits for its best customers than Hyatt does for its best customers"
(taking out of peak / non-peak thread to maintain civility there)
"Relative to Hyatt, Marriott offers better benefits for its best customers than Hyatt does for its best customers"
(taking out of peak / non-peak thread to maintain civility there)
Sep 24, 2019, 1:08 am
#2872
Join Date: Jun 2016
Programs: Marriott Titanium, Hilton Diamond, Hyatt Explorist, Marco Polo Gold
Posts: 1,084
I have to say, back then when I challenged myself into Hyatt Diamond (before this Globalist/Explorist travesty) I have to say I am treated tremendously well at the few Hyatt properties I've tried. I am regretting to this day that I've decided to keep Hilton Diamond over against Diamond. Of course now I find myself treated better at both Hilton and Hyatt over against Marriott..... I really missed SPG....
Oct 7, 2019, 11:36 am
#2873
Join Date: Jan 2014
Posts: 573
My just now quit job, and I know this from today email autoresponse that 10 days ago leave job.
After tommorow, we are going for our 35nights holidays and I am w/o support at Marriott.
This service, is not worth any cent.
After tommorow, we are going for our 35nights holidays and I am w/o support at Marriott.
This service, is not worth any cent.
Oct 7, 2019, 12:08 pm
#2874
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Its better than nothing and so far I do have reasonable response time from the team.
Oct 7, 2019, 12:26 pm
#2875
Join Date: Jan 2014
Posts: 573
Yes, of course I call to general line but you need to explain again what you want etc. temporary someone take care of you but this is like standard old Platinum Desk.
Why Marriott system don't send any info that your Ambassaor will quit job and pls. contact with us about your new contact ?
Maybe I understand staffs which leave this work and don't want send any email with word 'goodbye', but system must take care in this caseses.
Why Marriott system don't send any info that your Ambassaor will quit job and pls. contact with us about your new contact ?
Maybe I understand staffs which leave this work and don't want send any email with word 'goodbye', but system must take care in this caseses.
Oct 7, 2019, 12:27 pm
#2876
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Oct 8, 2019, 6:54 am
#2878
Join Date: Jan 2014
Posts: 687
Does Ambassador no longer get presidents circle with hertz? I received an email and it says hertz gold plus with my ambassador membership.
Oct 9, 2019, 2:45 pm
#2879
Join Date: Jan 2014
Posts: 573
I look at my Hertz account and it shows still PC but I am LH Senator too.
I try contact Director of Ambassador Service in US and I want downgraded my status to Titanium, I can rely more on my assistant than on actual Ambassador service.
New abassador work at Marriott only 7 months and before have only AiRBnB call center 3 years experience - what I can expected with this experience ?
I want have tickets to LaPerle show in Dubai and have today answer : 'I would kindly invite you to check the website https://www.laperle.com/, and you will better to choose the day and seat and price that would suit you better.' ... hands fall.
I try contact Director of Ambassador Service in US and I want downgraded my status to Titanium, I can rely more on my assistant than on actual Ambassador service.
New abassador work at Marriott only 7 months and before have only AiRBnB call center 3 years experience - what I can expected with this experience ?
I want have tickets to LaPerle show in Dubai and have today answer : 'I would kindly invite you to check the website https://www.laperle.com/, and you will better to choose the day and seat and price that would suit you better.' ... hands fall.
Oct 10, 2019, 3:48 am
#2880
Join Date: Jun 2003
Location: Lewisville, TX USA
Programs: AA EXP 1MM; Hyatt Globalist; Bonvoy LT Ti; National EE; WDW Passholder
Posts: 838
If you click the link in the email, you'll see that it explains Ambassador gets Presidents Circle and Titanium gets Five Star.