Dec 23, 2017, 4:40 pm
Last edit by: windhund
Has an Arrival/Departure Lounge, where travelers can unwind after a long flight. Personal showers and lockers in the lounge also are available to those who need to check out of their rooms before leaving the resort.
Has an amazing view from the Adult Only Infinity Pool
Daily resort fee USD 30 plus tax will be added to rate. As of 2018, the resort fee benefits were as listed below. However, this list came from a card labeled "Resort Fees & Amenities: Elite", and it's not clear which ones are different for or apply only to elites. There's also a disclaimer: "The Resort Fee includes a variety of amenities for our guests. Please note some amenities are subject to availability."
Has an amazing view from the Adult Only Infinity Pool
Daily resort fee USD 30 plus tax will be added to rate. As of 2018, the resort fee benefits were as listed below. However, this list came from a card labeled "Resort Fees & Amenities: Elite", and it's not clear which ones are different for or apply only to elites. There's also a disclaimer: "The Resort Fee includes a variety of amenities for our guests. Please note some amenities are subject to availability."
- Complimentary daily internet
- Unlimited US Domestic, long distance & local phone calls
- Outgoing domestic US fax service (up to 20 pages)
- 15% on Laundry and Dry Cleaning Services
- 30-minute personal photo session and package upgrade
- Daily Fitness Classes
- Daily Hawaiian Cultural Activities
- 1 hour bicycle rental (2 bicycles per stay)
- Bottled Water (2 per day)
- Welcome shell lei greeting upon arrival
- Courtesy rides within the Wailea Resort (upon availability)
- Beach Chair Rental (2 per day)
- Cabana Rentals: 10% discount on full-day cabana rentals at 'Ohi pools, Maluhia pools & NALU adventure pool. Dial 'At Your Service' for reservations
- Mandara Spa: 10% discount on 50-minute service (excludes special promotions and events)
- Ocean Concierge & Activities: 20% discount on weekly paddle board rental; complimentary fish identification card; complimentary introductory morning scuba lesson. Visit the 'Ohio Pools for reservations.
- The Movie House: complimentary movie screenings. View the weekly schedule for showtimes.
- GameSpace: complimentary access to GameSapce, featuring foosball, billiards, shuffleboard, vintage arcade and Xbox games [for those who haven't been back since the renovation, this is an indoor gaming area they added as part of the renovations. It's at the far end of the lobby opposite the Starbucks.]
- Akamai Business Center: 20% discount on FedEx & UPS Shipping
Wailea Beach Marriott Resort & Spa, Maui, Hawaii [Master Thread]
Feb 24, 2018, 11:39 pm
#1186
Join Date: Apr 2010
Location: SoCal
Programs: Free Agent
Posts: 232
Save your points
I'm here now. The hotel is packed with cash paying customers. As a Marriott Gold your points only get you the worst, noisiest, rooms on the property. Forget any upgrades. Wait for a recession.
Feb 25, 2018, 6:26 pm
#1187
Join Date: Feb 2008
Posts: 118
We did something similar at the Hilton resort on the big island some years ago, except we dragged all that stuff in our luggage. This time, I plan on traveling light with just a roll aboard, hence the Amazon shipment.
EDIT: I haven't called the hotel yet to make sure they don't have a fee for deliveries. I'm only thinking about this now because I had a small package delivered to a Vegas hotel last week; at that property, they had a fedex office that processed all packages and charged a weight based fee for package delivery.
Last edited by levman; Feb 25, 2018 at 7:16 pm Reason: Additional information
Feb 25, 2018, 7:11 pm
#1188
Join Date: Feb 2008
Posts: 118
Well that's discouraging news! What category room did you reserve? I have a stay in early August and I've reserved a partial ocean view room.
Feb 25, 2018, 8:05 pm
#1189
Join Date: Apr 2013
Location: OGG
Programs: AA Plat, A List Pref, Marriott Ambassador
Posts: 356
Not that it matters at this point but a certain hospital group out of Rochester, MN had a general surgery course there last week. I've gone several times and the rates are about 1/2 what you would find online so I'm sure it was booked solid and most of the folks book ocean view, etc...I've got to the point where if I'm going to HI during hi season I do a google search for medical conferences at the resort I want to stay at to see what weeks to avoid.
Feb 25, 2018, 9:45 pm
#1190
Join Date: Apr 2010
Location: SoCal
Programs: Free Agent
Posts: 232
Feb 26, 2018, 12:19 pm
#1191
Join Date: Sep 2012
Location: YVR
Posts: 1,847
Why the baggage cart noise - is this room close to the lobby / baggage cart storage?
I did get a welcome email from a Guest Service Coordinator - where it was noted, " I will be the curator of your Hawaiian experience, assisting you prior to your arrival and throughout the duration of your journey with us. "
Anyone had that email before? Are they of any help?
Feb 27, 2018, 9:27 am
#1192
Join Date: Jan 2013
Posts: 171
I am headed there in 2 weeks and received the welcome letter asking me for flight details, etc. I asked to not be upgraded to the parking lot view and to just leave me in the garden view room that I booked. My room seems to get worse every time I stay there.
Feb 27, 2018, 10:22 am
#1193
Join Date: Sep 2012
Location: YVR
Posts: 1,847
We check in really late in the evening, so I am doubting we'll have any control over the room we get when we check in. And I just HATE switching rooms, so I hope we get lucky...
Can anyone provide more information on how many buildings are in that hotel, and what building is best (and best to avoid)? Are the garden view rooms just in the one tower?
Feb 27, 2018, 12:14 pm
#1194
Join Date: Jan 2013
Posts: 171
Haha - I am not as fussed with the view as I am with the noise, so I just asked for something VERY quiet!!!! Since I'll be there a week after you, report back here to let us know what you ended up getting. And any more tips on the other garden view rooms to avoid!
We check in really late in the evening, so I am doubting we'll have any control over the room we get when we check in. And I just HATE switching rooms, so I hope we get lucky...
Can anyone provide more information on how many buildings are in that hotel, and what building is best (and best to avoid)? Are the garden view rooms just in the one tower?
We check in really late in the evening, so I am doubting we'll have any control over the room we get when we check in. And I just HATE switching rooms, so I hope we get lucky...
Can anyone provide more information on how many buildings are in that hotel, and what building is best (and best to avoid)? Are the garden view rooms just in the one tower?
Feb 27, 2018, 12:19 pm
#1195
Join Date: Sep 2014
Posts: 553
Depending on how they define "garden view", I think there are garden view rooms in all the buildings.
The hotel has one tower and 7 smaller buildings or hales (after the Hawaiian "hale" for house or building). Hale 1 is west of the tower, and hales 2-7 are closer to the water and extend south off of the main lobby. The exact room will matter more than the hale for noise. I'd personally avoid the tower unless you have an ocean view of some sort, as any room in that tower not facing the water will likely have a view of the parking or maintenance areas of the hotel. I think some rooms might face the lobby area, though I don't know how the noise is in those rooms.
For noise, I'd also avoid any room that faces the pools, as those can be loud or not, though some will have nice views. The adult pool is generally quiet but there are more people who also walk through that area as it's the easiest way to get to the lobby from many parts of the hotel. I think most of the rooms that face that pool are ocean view, though, but a small subset may be considered garden.
The hotel has one tower and 7 smaller buildings or hales (after the Hawaiian "hale" for house or building). Hale 1 is west of the tower, and hales 2-7 are closer to the water and extend south off of the main lobby. The exact room will matter more than the hale for noise. I'd personally avoid the tower unless you have an ocean view of some sort, as any room in that tower not facing the water will likely have a view of the parking or maintenance areas of the hotel. I think some rooms might face the lobby area, though I don't know how the noise is in those rooms.
For noise, I'd also avoid any room that faces the pools, as those can be loud or not, though some will have nice views. The adult pool is generally quiet but there are more people who also walk through that area as it's the easiest way to get to the lobby from many parts of the hotel. I think most of the rooms that face that pool are ocean view, though, but a small subset may be considered garden.
Feb 27, 2018, 1:46 pm
#1196
Join Date: Sep 2012
Location: YVR
Posts: 1,847
Depending on how they define "garden view", I think there are garden view rooms in all the buildings.
The hotel has one tower and 7 smaller buildings or hales (after the Hawaiian "hale" for house or building). Hale 1 is west of the tower, and hales 2-7 are closer to the water and extend south off of the main lobby. The exact room will matter more than the hale for noise. I'd personally avoid the tower unless you have an ocean view of some sort, as any room in that tower not facing the water will likely have a view of the parking or maintenance areas of the hotel. I think some rooms might face the lobby area, though I don't know how the noise is in those rooms.
For noise, I'd also avoid any room that faces the pools, as those can be loud or not, though some will have nice views. The adult pool is generally quiet but there are more people who also walk through that area as it's the easiest way to get to the lobby from many parts of the hotel. I think most of the rooms that face that pool are ocean view, though, but a small subset may be considered garden.
The hotel has one tower and 7 smaller buildings or hales (after the Hawaiian "hale" for house or building). Hale 1 is west of the tower, and hales 2-7 are closer to the water and extend south off of the main lobby. The exact room will matter more than the hale for noise. I'd personally avoid the tower unless you have an ocean view of some sort, as any room in that tower not facing the water will likely have a view of the parking or maintenance areas of the hotel. I think some rooms might face the lobby area, though I don't know how the noise is in those rooms.
For noise, I'd also avoid any room that faces the pools, as those can be loud or not, though some will have nice views. The adult pool is generally quiet but there are more people who also walk through that area as it's the easiest way to get to the lobby from many parts of the hotel. I think most of the rooms that face that pool are ocean view, though, but a small subset may be considered garden.
I am finding it interesting that most of the complaints I've seen about room assignment are from those that booked the Garden Room - which are supposed to be a step-up from the regular run of the house. Garden rooms seem to be either a view of a dumpster, or ground floor rooms with low ceilings (we have 2 in our family that are over 6 feet tall, so that won't do!), a walkway in front of your room and a constant stream of bugs.
I'll make sure if they tell me they are 'upgrading me', that I do not have a view of the lobby, any parking lot or nearby any maintenance areas (either inside or outside!). I know they'll be busy, and since we're arriving late, there won't be much choice! I'll just try to stay away from those first floor rooms especially, since there doesn't seem to be anything nice to say about them!
Last edited by pokee; Feb 27, 2018 at 2:20 pm
Feb 27, 2018, 2:32 pm
#1197
Join Date: Sep 2012
Location: SFO
Programs: UA Silver, Hyatt Mid-Tier, Marriott PP/Lifetime Platinum
Posts: 101
Not that it matters at this point but a certain hospital group out of Rochester, MN had a general surgery course there last week. I've gone several times and the rates are about 1/2 what you would find online so I'm sure it was booked solid and most of the folks book ocean view, etc...I've got to the point where if I'm going to HI during hi season I do a google search for medical conferences at the resort I want to stay at to see what weeks to avoid.
When I was in medical sales a while back, the specialists that I called on held their annual conferences at the Hilton Hawaiian Village.
The organizers were kind enough to block out as many of the Ocean/Diamond Head view rooms for their participants, and even vendors like myself had
sweet, high floor rooms facing that direction. I don't remember what tower I was in at time but I was on the 33rd (?) floor with a
commanding view of Diamond Head and Waikiki.
Feb 27, 2018, 3:23 pm
#1198
Join Date: Apr 2010
Location: SoCal
Programs: Free Agent
Posts: 232
Thanks for the tip - we booked garden view with points for our trip in a few weeks. I've heard bad things about the garden view rooms (views of parking lots - now excessive noise).
Why the baggage cart noise - is this room close to the lobby / baggage cart storage?
I did get a welcome email from a Guest Service Coordinator - where it was noted, " I will be the curator of your Hawaiian experience, assisting you prior to your arrival and throughout the duration of your journey with us. "
Anyone had that email before? Are they of any help?
Why the baggage cart noise - is this room close to the lobby / baggage cart storage?
I did get a welcome email from a Guest Service Coordinator - where it was noted, " I will be the curator of your Hawaiian experience, assisting you prior to your arrival and throughout the duration of your journey with us. "
Anyone had that email before? Are they of any help?
Feb 28, 2018, 2:04 pm
#1199
Join Date: Jan 2016
Location: United States of America
Programs: MR Plat Prem., WN Companion Pass
Posts: 9
I recently used a 7n redemption at this property with certificate upgrades to a Premium Ocean View room (which essentially doubled the redeemed points). Although the view from Hale 7 was amazing, the lawn between the balcony and the ocean was filled every other night with a reception for whichever conferences were at the property. The opposite nights, we could hear the Te Au Moana luau and families roaming to and from inside the room. This was a pretty different setup than the solitude of a high-floor concierge level experience.
I was pretty upset about the daily resort fee until I used the pools and beachside chairs. Having fresh towels by the pool along with someone setting up chairs/umbrella at the beach was certainly nice. The mai tai coupons from check in, for use at the restaurant, have a $30 value on their own!
All in all, I felt most frustrated about upgrading when there was nothing special about using all the extra points. Although the Customer Service and overall experience at this property was adequate, my wife and I will likely move up the road to the RI next time. We don’t spend too much time in the room on Maui, so saving $230 in resort fees may be worth it.
I was pretty upset about the daily resort fee until I used the pools and beachside chairs. Having fresh towels by the pool along with someone setting up chairs/umbrella at the beach was certainly nice. The mai tai coupons from check in, for use at the restaurant, have a $30 value on their own!
All in all, I felt most frustrated about upgrading when there was nothing special about using all the extra points. Although the Customer Service and overall experience at this property was adequate, my wife and I will likely move up the road to the RI next time. We don’t spend too much time in the room on Maui, so saving $230 in resort fees may be worth it.
Feb 28, 2018, 5:45 pm
#1200
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,713
I always stay in an oceanfront suite in Hale 7, so I do have to agree that if you didn't appreciate the ocean view and were bothered by the noise, then this was a waste of points. Hearing the luau right next door a few nights a week only adds to the "I'm in Hawaii" vibe to me. I've not stayed at the RI, but just go there knowing you won't get the resort feel or treatment like you seemed to enjoy at the pool at the Wailea Marriott.