St. Regis Maldives Vommuli Resort [Master Thread]
Nov 24, 2019, 10:35 am
#3376
Join Date: Nov 2008
Programs: SPG-Plat, Hilton-Diamond, Club Carlson-Silver, Cathay-Diamond, Virgin-Gold
Posts: 2,183
Hi Everyone,
Today I was supposed to check into the St Regis Maldives for 5 nights for the last part of my long month honeymoon. We were supposed to check into a SOWV.
We landed on EY 278 at 2 PM. On at least 3 separate occasions, I have email and chat confirmation that the staff confirmed my flight details. They even gave me a 3 pm approximate flight confirmation.
Upon arriving at the lounge at approximately 2:30 PM, I am
told the transfer flight on TMA has moved to 510 PM. I find this very odd given I have received emails saying anyone arriving after 4 pm gets left behind. The receptionist tells me they have to wait for additional passengers who have delayed flights on other airlines. At this point I’m a little upset but no big deal. I resign myself to missing the sunset and waiting in the lounge...
The last passengers come at about 455 pm. Then at about 525 pm we board a bus to get on a tma plane at another terminal. Not the St Regis terminal. The plane starts the engine but at the last few minutes the pilots turn around and take us back to the pier. They tell us it’s now to late to take off and we will have to deplane and stay in male one night. They also hinted that they were told to be delayed by the St Regis staff.
We are kept waiting in the heat with our bags at the airport for 45 mins while a bus comes for us. 3 hours later we are Checked in to a local hotel. Later we are told our new flight is boarding at 5 am next day!
Beyond furious as it was obvious the mistake was made by the st Regis staff as they waited too long for late passengers. They sacrificed the entire group for a few late passengers and now we are all stranded. It also was not raining or even very cloudy so they can’t blame weather.
Booked 5 nights for 240K plus $2500+ upgrade to SOWV and $695 x 2 transfers.
I will escalate this to the General Manager of the hotel. Any thoughts on the type of compensation I should ask for?
Today I was supposed to check into the St Regis Maldives for 5 nights for the last part of my long month honeymoon. We were supposed to check into a SOWV.
We landed on EY 278 at 2 PM. On at least 3 separate occasions, I have email and chat confirmation that the staff confirmed my flight details. They even gave me a 3 pm approximate flight confirmation.
Upon arriving at the lounge at approximately 2:30 PM, I am
told the transfer flight on TMA has moved to 510 PM. I find this very odd given I have received emails saying anyone arriving after 4 pm gets left behind. The receptionist tells me they have to wait for additional passengers who have delayed flights on other airlines. At this point I’m a little upset but no big deal. I resign myself to missing the sunset and waiting in the lounge...
The last passengers come at about 455 pm. Then at about 525 pm we board a bus to get on a tma plane at another terminal. Not the St Regis terminal. The plane starts the engine but at the last few minutes the pilots turn around and take us back to the pier. They tell us it’s now to late to take off and we will have to deplane and stay in male one night. They also hinted that they were told to be delayed by the St Regis staff.
We are kept waiting in the heat with our bags at the airport for 45 mins while a bus comes for us. 3 hours later we are Checked in to a local hotel. Later we are told our new flight is boarding at 5 am next day!
Beyond furious as it was obvious the mistake was made by the st Regis staff as they waited too long for late passengers. They sacrificed the entire group for a few late passengers and now we are all stranded. It also was not raining or even very cloudy so they can’t blame weather.
Booked 5 nights for 240K plus $2500+ upgrade to SOWV and $695 x 2 transfers.
I will escalate this to the General Manager of the hotel. Any thoughts on the type of compensation I should ask for?
No idea if this had anything to do with your delays but it is not only the weather at the start but during the journey and the rain I could see I would certainly not have wished to fly into.
Nov 24, 2019, 1:19 pm
#3377
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
Hi Everyone,
Today I was supposed to check into the St Regis Maldives for 5 nights for the last part of my long month honeymoon. We were supposed to check into a SOWV.
We landed on EY 278 at 2 PM. On at least 3 separate occasions, I have email and chat confirmation that the staff confirmed my flight details. They even gave me a 3 pm approximate flight confirmation.
Upon arriving at the lounge at approximately 2:30 PM, I am
told the transfer flight on TMA has moved to 510 PM. I find this very odd given I have received emails saying anyone arriving after 4 pm gets left behind. The receptionist tells me they have to wait for additional passengers who have delayed flights on other airlines. At this point I’m a little upset but no big deal. I resign myself to missing the sunset and waiting in the lounge...
The last passengers come at about 455 pm. Then at about 525 pm we board a bus to get on a tma plane at another terminal. Not the St Regis terminal. The plane starts the engine but at the last few minutes the pilots turn around and take us back to the pier. They tell us it’s now to late to take off and we will have to deplane and stay in male one night. They also hinted that they were told to be delayed by the St Regis staff.
We are kept waiting in the heat with our bags at the airport for 45 mins while a bus comes for us. 3 hours later we are Checked in to a local hotel. Later we are told our new flight is boarding at 5 am next day!
Beyond furious as it was obvious the mistake was made by the st Regis staff as they waited too long for late passengers. They sacrificed the entire group for a few late passengers and now we are all stranded. It also was not raining or even very cloudy so they can’t blame weather.
Booked 5 nights for 240K plus $2500+ upgrade to SOWV and $695 x 2 transfers.
I will escalate this to the General Manager of the hotel. Any thoughts on the type of compensation I should ask for?
Today I was supposed to check into the St Regis Maldives for 5 nights for the last part of my long month honeymoon. We were supposed to check into a SOWV.
We landed on EY 278 at 2 PM. On at least 3 separate occasions, I have email and chat confirmation that the staff confirmed my flight details. They even gave me a 3 pm approximate flight confirmation.
Upon arriving at the lounge at approximately 2:30 PM, I am
told the transfer flight on TMA has moved to 510 PM. I find this very odd given I have received emails saying anyone arriving after 4 pm gets left behind. The receptionist tells me they have to wait for additional passengers who have delayed flights on other airlines. At this point I’m a little upset but no big deal. I resign myself to missing the sunset and waiting in the lounge...
The last passengers come at about 455 pm. Then at about 525 pm we board a bus to get on a tma plane at another terminal. Not the St Regis terminal. The plane starts the engine but at the last few minutes the pilots turn around and take us back to the pier. They tell us it’s now to late to take off and we will have to deplane and stay in male one night. They also hinted that they were told to be delayed by the St Regis staff.
We are kept waiting in the heat with our bags at the airport for 45 mins while a bus comes for us. 3 hours later we are Checked in to a local hotel. Later we are told our new flight is boarding at 5 am next day!
Beyond furious as it was obvious the mistake was made by the st Regis staff as they waited too long for late passengers. They sacrificed the entire group for a few late passengers and now we are all stranded. It also was not raining or even very cloudy so they can’t blame weather.
Booked 5 nights for 240K plus $2500+ upgrade to SOWV and $695 x 2 transfers.
I will escalate this to the General Manager of the hotel. Any thoughts on the type of compensation I should ask for?
I'm not that type that would ask for compensation and would try to "go with the flow" as I try as much as possible not to ruin the trip. But this has to be at least 85K points as compensation and they should play smart and give you an upgrade to villa 535 (Sunset St. Regis Suite).
I would be livid if that would happen to me but I don't want to ruin the trip too, so try to look on the bright side, you're still in the Maldives.
Nov 24, 2019, 1:59 pm
#3378
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,350
Beyond furious as it was obvious the mistake was made by the st Regis staff as they waited too long for late passengers. They sacrificed the entire group for a few late passengers and now we are all stranded. It also was not raining or even very cloudy so they can’t blame weather.
Booked 5 nights for 240K plus $2500+ upgrade to SOWV and $695 x 2 transfers.
I will escalate this to the General Manager of the hotel. Any thoughts on the type of compensation I should ask for?
Booked 5 nights for 240K plus $2500+ upgrade to SOWV and $695 x 2 transfers.
I will escalate this to the General Manager of the hotel. Any thoughts on the type of compensation I should ask for?
Just curious, how many total pax were there on time and waiting for how many late comers?
Nov 24, 2019, 5:46 pm
#3379
Join Date: Aug 2005
Posts: 858
St Regis Maldives: Best Way to book
Hi,
My wife and I are planning our honeymoon next April at the St. Regis Mauritius. I have a bit less than 300k points with Marriott but no status, she has about 150k with Premier Elite. I just booked a room for 280k points (5 nights). If my wife has status, is it possible we get some perks like free breakfast?
Or is it smarter to cancel and transfer the points to my wife who has status? The challenge is we can only transfer 100k points this year, then have to wait until Jan to transfer. As we also booked flights there is a risk that rooms will not be available?
Also, if we book rooms with points is there any way to purchase a meal option like half board separately?
Thanks
My wife and I are planning our honeymoon next April at the St. Regis Mauritius. I have a bit less than 300k points with Marriott but no status, she has about 150k with Premier Elite. I just booked a room for 280k points (5 nights). If my wife has status, is it possible we get some perks like free breakfast?
Or is it smarter to cancel and transfer the points to my wife who has status? The challenge is we can only transfer 100k points this year, then have to wait until Jan to transfer. As we also booked flights there is a risk that rooms will not be available?
Also, if we book rooms with points is there any way to purchase a meal option like half board separately?
Thanks
Last edited by pred02; Nov 25, 2019 at 4:08 am
Nov 24, 2019, 9:05 pm
#3380
Join Date: May 2014
Location: DFW
Programs: AA EXP (probably nothing w/ AA next year :)), Delta Platinum, Marriott Titanium, Hilton Gold
Posts: 405
Is it worth a 10k points per night to upgrade from SOWV to a STR OV Suite? I don't see tons out there distinguishing, just tons of talk about SOWV vs OWV.
Nov 24, 2019, 9:30 pm
#3381
Join Date: Oct 2015
Location: New York
Posts: 39
I can just reiterate what other's have said - this is really really awful and I would be absolutely livid (to put it mildly). 85k points refund PLUS increased F&B credit as well as a further upgrade would be the least they can do for you.
Just curious, how many total pax were there on time and waiting for how many late comers?
Just curious, how many total pax were there on time and waiting for how many late comers?
I would just consider this as a remote possibility if you are flying on afternoon flight.
Nov 24, 2019, 10:16 pm
#3382
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
Reason behind it is that the STR OV suite can't be differentiated between the one on the sunset side and the others on the sunrise side. Unless you can guarantee villa no. 535, then the SOWV is your best bet.
Nov 25, 2019, 4:08 am
#3383
Join Date: Aug 2005
Posts: 858
Hi,
My wife actually had 181k. So I cancelled the reservation, transfered the 100k points and then she booked using her Platinum Elite Status.
I guess i have to wait until Jan 1st to transfer another 100k so we can book other hotels on our trip (in India).
Thanks
My wife actually had 181k. So I cancelled the reservation, transfered the 100k points and then she booked using her Platinum Elite Status.
I guess i have to wait until Jan 1st to transfer another 100k so we can book other hotels on our trip (in India).
Thanks
Nov 25, 2019, 7:01 am
#3384
Join Date: May 1998
Location: IAD, DCA
Programs: AA Platinum, Marriott Gold
Posts: 1,531
I’m glad it worked out. This is why I just decided to stay overnight in Male given a mid-afternoon flight arrival for my trip to the W Maldives later this week.
Nov 25, 2019, 9:02 am
#3385
Join Date: Feb 2012
Posts: 44
I was there last week and was pretty diligent about trying to get a warm pool on the "sunrise" side along with reasonable privacy. I asked for 507 as my top request because it seemed like it faced out more towards the ocean vs other villas or back toward the jetty/beach. I was happy with it and probably about as good as I could get on that side.
Nov 25, 2019, 1:25 pm
#3386
Join Date: Nov 2018
Programs: Delta - Diamond, Bonvoy - Ambassador
Posts: 11
Is there an ATM at the resort? So that we don't have to carry cash for tips at the end of the trip. Or is there the option to add any additional gratuity to our bill on the final day? (not wanting to start a debate on tipping culture just don't want to carry way more cash than I normally do 
)
)
Nov 25, 2019, 1:55 pm
#3387
Join Date: Nov 2012
Location: UK
Programs: BA GGL, Marriott Ambassador
Posts: 371
Is there an ATM at the resort? So that we don't have to carry cash for tips at the end of the trip. Or is there the option to add any additional gratuity to our bill on the final day? (not wanting to start a debate on tipping culture just don't want to carry way more cash than I normally do )
)
Nov 25, 2019, 2:08 pm
#3388
Join Date: Feb 2012
Posts: 44
Is there an ATM at the resort? So that we don't have to carry cash for tips at the end of the trip. Or is there the option to add any additional gratuity to our bill on the final day? (not wanting to start a debate on tipping culture just don't want to carry way more cash than I normally do )
)
Nov 26, 2019, 1:25 am
#3389
Join Date: Feb 2019
Programs: Marriott Ambassador , Accor Gold, Hilton Diamond, IHG Plat
Posts: 50
I was there last week and was pretty diligent about trying to get a warm pool on the "sunrise" side along with reasonable privacy. I asked for 507 as my top request because it seemed like it faced out more towards the ocean vs other villas or back toward the jetty/beach. I was happy with it and probably about as good as I could get on that side.
and was the view straight to the ocean ?