LNF discussions
Aug 16, 2015, 7:49 am
#46
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,866
Can someone please answer what exactly do they mean by a voucher site. I know that they won't make claims outside the U.S. with one. I always assumed it was a site where you had to prepay and you would get a voucher. That meant that you can only use a site where you paid at the hotel.
My friend filed a claim for a U.S. hotel and was denied. After 3 times they finally saw the rate but they said it was an advanced purchase rate and denied due to that. That site does not offer option to pay at hotel it's only vouchers.
I used the same site 2 weeks ago and no problem.
My friend filed a claim for a U.S. hotel and was denied. After 3 times they finally saw the rate but they said it was an advanced purchase rate and denied due to that. That site does not offer option to pay at hotel it's only vouchers.
I used the same site 2 weeks ago and no problem.
Aug 16, 2015, 8:18 am
#47
Join Date: Feb 2013
Posts: 1,815
Usually there is some text on the 3rd party site about presenting your "coupon" or reservation upon check in. Not really a voucher just a confirmation. It's just a technicality that they use sometimes. Not worth pressing it in my experience. I usually just cancel and start a new reservation.
Anyway got the claim approved in the end but it seems like different agents see things differently.
Aug 16, 2015, 3:09 pm
#48
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
The voucher thing doesn't apply to US hotels. They have mistakenly denied my claim stating that SFO Marriott is located outside the US.
Aug 21, 2015, 3:17 pm
#49
Join Date: Aug 2008
Posts: 1,470
Also, what is the usual turnaround time for responding to claims? I know the site claims a 24-hour response window, but in your experience, what is the actual response time?
Aug 21, 2015, 5:28 pm
#50
Join Date: Feb 2013
Posts: 1,815
As far as responses to claims the shortest I ever had was less than one hour. Longest was 20 hours. Usually 8-10 hours for me.
Aug 22, 2015, 7:46 am
#51
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,866
Aug 22, 2015, 10:21 am
#52
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
I have had claims that took 23.5 hours. If they denied me with BS reasons I will first write back and if they don't care, cancel the reservation and make new one.
Last edited by nacho; Sep 7, 2015 at 1:43 pm
Sep 7, 2015, 12:33 pm
#53
Join Date: Aug 2013
Location: YYZ
Programs: United 1K,CX GOLD,SPG GOLD, Club Carlson GOLD, Accor PLAT, Amex PLAT
Posts: 219
LNF discussions
Just scored Renaissance LHR via LNF. Booked for 139£, matched to $125 Canadian. Submitted claim, reservation is now for 46.35£ AI.
Can't beat that!
Can't beat that!
Sep 27, 2015, 3:04 pm
#54
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
If Marriott.com is offering a non-refundable rate of $436 USD and OTAs are offering the same rate (with pre-payment required) but offering it as refundable until the day before travel, is that eligible for LNF since the OTAs are allowing a refund if my plans change while Marriott is not (even if both require pre-payment)?
Sep 28, 2015, 3:41 am
#55
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
If Marriott.com is offering a non-refundable rate of $436 USD and OTAs are offering the same rate (with pre-payment required) but offering it as refundable until the day before travel, is that eligible for LNF since the OTAs are allowing a refund if my plans change while Marriott is not (even if both require pre-payment)?
Sep 28, 2015, 8:54 pm
#56
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Oct 18, 2015, 12:00 pm
#57
Join Date: Feb 2012
Location: The place where it gets so hot in the summer some planes can't take off.
Programs: Marriott LT Titanium, WoH Globalist, National EE, United Platinum
Posts: 1,446
Posted in wrong thread.
I just filed a rate I found on agoda.com's INSIDER DEALS. This requires a free account registration.
Will Marriott do this to verify the offering is publicly available or will they deny based on the account requirement?
I just filed a rate I found on agoda.com's INSIDER DEALS. This requires a free account registration.
Will Marriott do this to verify the offering is publicly available or will they deny based on the account requirement?
Oct 18, 2015, 4:47 pm
#58
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,866
I had a ridiculously low rate LNF approved once which I found through a subscription site/mailing list. I put in clear instructions in the claim form that it was open to anyone and posted link etc to sign up.
Oct 19, 2015, 7:00 am
#59
Join Date: Feb 2012
Location: The place where it gets so hot in the summer some planes can't take off.
Programs: Marriott LT Titanium, WoH Globalist, National EE, United Platinum
Posts: 1,446
I was denied. They stated that since agoda provides a voucher it does not qualify (prepaid overseas hotel).
Guess I'll look elsewhere.
Guess I'll look elsewhere.
Dec 9, 2015, 2:09 pm
#60
Join Date: Nov 2007
Location: Philadephia, PA
Programs: AA Platinum, Marriott Titanium/Lifetime Titanium, Hyatt Globalist, UA Silver, Hilton Gold, Hertz 5*
Posts: 477
Anyone have luck with using "Private Deals" from a travel search engine, where the only requirement is to have a free account? I've gotten one denial so far for a rate they couldn't find, but that may be because I gave them a link that expires. I'll try again, but I was curious if anyone has had luck with this type of match yet.