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Osaka Marriott Miyako Hotel, Japan [Master Thread]

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Old Mar 25, 2017, 8:09 am
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* 10% discount coupon at Restaurant ZK (57F), Live Kitchen COOKA (19F), LOUNGE PLUS (19F), & BAR PLUS (19F). (received as a Platinum, unknown if given to other elite or all hotel guests)
* The hotel elevators require a swipe below the floor buttons to access the guest floors.
*The club lounge welcomes all children 6am-7:30pm; over the junior high school student are welcome after 7:30pm
*Access information from the hotel including step by step pictures.

Club Lounge
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Osaka Marriott Miyako Hotel, Japan [Master Thread]

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Old Mar 16, 2017, 4:50 pm
  #76  
 
Join Date: Feb 2005
Programs: Marriott Rewards Platinum, Mileage Plus Silver
Posts: 72
Originally Posted by skywalkerLAX
Anyone got upgraded to a suite at this property?

Under Marriotts new rules the hotel should be obliged to u/g to suites as well. Bit surprised all people report here are some corner rooms.
Ive stayed here three times as a Plat and never received a suite; best one was a corner room which was amazing. The other two times I've gotten a slightly upgraded room (higher floor). Having said that, this is one of the hotels where I wouldn't care whether I got a suite or not (or even an upgraded room). The standard rooms are really nice and the lounge is excellent too.
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Old Mar 22, 2017, 5:08 am
  #77  
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why Marriott Osaka only wins 3 star from newst michelin guide, along with other inferior name such as Hilton and Crown Plaza, while real 3 star Westin Osaka wins 4 star.

I can't think any of a reason that Westin osaka is better than Marriott?

What is the standard for michelin? Does Intercontinental Osaka really deserve 5 star? And marriott osaka 3 star?
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Old Mar 22, 2017, 7:14 am
  #78  
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Originally Posted by Vince Chan

What is the standard for michelin?
Ask Michelin.

Cheers.
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Old Mar 24, 2017, 10:02 am
  #79  
 
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Superlative hotel experience no matter which room you get. As a Plat I've been upgraded to corner room on 51st floor and to say "awesome" is not to over-use the term. Exceptional lounge on 38 (no open view--you get that in your rooms--but a restful rooftop garden to look at, but not enter).
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Old Mar 24, 2017, 9:35 pm
  #80  
 
Join Date: Dec 2014
Posts: 297
Originally Posted by nldogbert
Hi,

I will be visiting the property later in Feb/March 2016, I have both paid and reward rooms reserved on different dates.
Since I was not able to find more information I am hoping someone will be able to provide more info

a) I will with 3 persons - sharing a room. For the paid room, the reservation already includes the 3rd person additional charge. However for the reward room, I recently received an email from room reservation of the hotel asking to confirm if the 3rd person is a child or adult. I am suspecting that they want to add a surchage above the points used. Anyone can confirm this?

b) I will have access to the Club lounge - what's the additional charges for the 3rd person or are they lenient about it (I doubt since this is Japan). Am trying to see if I should pay for it or just leave it since she does not drink and we don't plan to eat too much since this is Osaka we are talking about it.

c) what are the chances of getting an upgrade to a suite?

d) are they still giving privileges to visit the observation deck when staying at the hotel?

Thanks in advance!
Cheers!
Can someone answer question b please?
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Old Mar 25, 2017, 8:05 am
  #81  
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Don't know the answer to question b, but I noticed this on the property's website for club-level room:

Special Benefits

This room features Club lounge access
Open: Sun-Sat, Open: 6:00 to 24:00
Private access floor
Complimentary food:
- Continental breakfast
- midday snack
- afternoon tea
- hors d'oeuvres
- dessert
- late night snack
Complimentary Cocktails
Complimentary non-alcoholic beverages
Honor bar
Business services, for a fee
The club lounge welcomes all children 6am-7:30pm
over the junior high school student are welcome after 7:30pm
a luxurious lounge located on 38th floor
high ceiling, wide open atomosphere
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Old Mar 25, 2017, 7:50 pm
  #82  
 
Join Date: Feb 2011
Programs: Marriott LT Titanium, Hilton Gold, AA Lifetime Gold, UA Silver, JetBlue Mosaic
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Originally Posted by musicscrip
Can someone answer question b please?
I stayed there just last week, but as there were just two of us I didn't pay careful attention, but did note that there were different "extra guest" charges depending on the service -- all in the range of 2,000 to 3,200 Yen/PP if I'm remembering correctly. The higher prices applying to evening food offerings and "bar time." So there is flexibility.

For the quality and quantity and variety of food offerings the extra charges are quite reasonable by Japanese-price standards. Also the pours are generous on the adult beverages.

One thing I'll note is that if the lounge gets crowded, the attendants ask guests to come back and give them an estimate of when a table will be available. This is not a standing-room kind of lounge or one of the, um, downmarket crowd-clusters such as prevail at Sydney Marriott. I never felt rushed, but on a particularly busy time, I departed rather than lingered, so as to enable other guests to be accommodated.
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Old Mar 26, 2017, 10:30 pm
  #83  
ned
 
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"extra guest"

Does this mean that if I am staying on an award (double occupancy) and upgrading to club level there will be an extra charge if my wife and I both use the lounge for breakfast, drinks, etc. Thanks in advance.
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Old Mar 26, 2017, 11:27 pm
  #84  
 
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Originally Posted by ned
Does this mean that if I am staying on an award (double occupancy) and upgrading to club level there will be an extra charge if my wife and I both use the lounge for breakfast, drinks, etc. Thanks in advance.
I don't think so, I believe the extra guest above is beyond two adults. I wasn't charged extra for my wife using the lounge and we were given two club keys so she could access it whenever she liked.

I think there was a copy of info sheet given at check in this thread that explains this but the photo link seems to have been deleted.
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Old Mar 27, 2017, 1:33 am
  #85  
kkl
 
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If you have booked your room for 2 guests, should not have extra charge
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Old Mar 28, 2017, 9:34 pm
  #86  
 
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Originally Posted by ned
Does this mean that if I am staying on an award (double occupancy) and upgrading to club level there will be an extra charge if my wife and I both use the lounge for breakfast, drinks, etc. Thanks in advance.
It's definitely up to two guests. So a third staying the room would be charged, as would an outside guest. This is standard practice at Marriott properties with lounges, unless you are booked into a resort and are upgrading--but in such cases it's made plain.
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Old Apr 6, 2017, 12:19 pm
  #87  
 
Join Date: Dec 2014
Posts: 297
Originally Posted by ned
Does this mean that if I am staying on an award (double occupancy) and upgrading to club level there will be an extra charge if my wife and I both use the lounge for breakfast, drinks, etc. Thanks in advance.
So I finally got around to call Osaka Marriot to ask about if the 3rd guest will get lounge benefits if the other two do (through Gold Marroit and the room is booked on reward) and the answer is YES! You only need to pay the USD$50 something extra person fee PER night and that person will get lounge benefit as well!!!
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Old Apr 6, 2017, 7:47 pm
  #88  
 
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Originally Posted by musicscrip
So I finally got around to call Osaka Marriot to ask about if the 3rd guest will get lounge benefits if the other two do (through Gold Marroit and the room is booked on reward) and the answer is YES! You only need to pay the USD$50 something extra person fee PER night and that person will get lounge benefit as well!!!
hi, and how much does it cost of the extra bed for the third person staying in the same room? thz
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Old Apr 12, 2017, 1:08 pm
  #89  
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Solid option in a good location in Osaka

Osaka Marriott Miyako Hotel

Map| 1 Review | 100% Recommended

Osaka Marriott Miyako Hotel

1-1-43 Abeno-suji, Abeno-ku Osaka, JP 545-0052

Solid option in a good location in Osaka (2 Photos)

Osaka Marriott Miyako Hotel

The Marriott Osaka is a solid 4-star hotel and much better than the average Marriott (certainly at least than the average US Marriott), thanks to a new-construction setting and well-executed Japanese hospitality. It's a bit out of the way for a stay in Osaka but is located directly above a large train station, which mostly makes up for that limitation. I would recommend it for many types of trip to Osaka.

Check In

In classic Japanese fashion, the hotel has an excellent set of directions with detailed maps and photos explaining how to access it from various starting points in the Tennoji train station complex downstairs. Take a look at the related documents links here: http://www.marriott.com/hotels/maps/travel/osamc-osaka-marriott-miyako-hotel/#directions

As others have mentioned, the elevator situation from the ground floors to the 19th-floor lobby is a bit confusing, but ultimately not too big of a problem as each elevator has lighted screens showing which floors it is available to serve. You do potentially have to push a few different buttons to summon all possible elevators, though. I'm also not sure why the hotel lobby is on the 19th floor while all other hotel facilities start on the 38th floor and up, but I'm sure there's some reason.

In any case we were met by a friendly staff member in the very large lobby as we came out of the ground-level elevators, who asked for our name and quickly recognized my Platinum status and escorted us to the club lounge for sit-down check-in.

Room

Rooms are on the 38th to 53rd floors, with the club, gym, and business center on the 38th floor, so between that and the lack of any other skyscrapers nearby all rooms have great views. Rooms on the north side (below xx11 or so, at least on the 52nd floor where I stayed) face central Osaka and, on a clear day, a backdrop of various mountains, while rooms on the south side face a more sprawling low-rise part of the region. The lobby faces north and the gym faces south if you care to check out the view not found in your room. Our view to the north:

File Apr 12, 3 05 34 PM.jpeg

Our room was not huge but was a perfectly acceptable size especially by Japanese standards, and was comfortable enough for two people with luggage. Bed was comfortable and perhaps we were upgraded but I think most if not all of the one-bed rooms at this hotel are advertised as queen-sized, but ours was definitely much bigger than an American queen bed. No desk, as is the trend, but a good-sized table with chairs that would be sufficient to work from if needed. Nespresso machine and tea kettle were included. Minibar prices were generally quite reasonable, including 400 yen for a beer and 1500 yen for a half-bottle of still wine.

Bathroom is a bit oddly split with toilet and tiny sink in one room and main sink, mirror and shower in the other, which seems to be somewhat more common in Japan than elsewhere (it seems to be pretty common at onsens, in my limited experience) so may be a cultural thing. The toilet included a Toto washlet, the version with all the bells and whistles -- but a Japanese-only control panel, so good luck figuring out some of the finer adjustments. (The main functions are labeled with pictograms but there are many buttons which are not, especially if you flip down the main panel to reveal yet more buttons underneath.)

One side note: earlier in this thread I asked a question about the room category of "comfort rooms", and it was determined that they are rooms on the 38th floor with a more Japanese style including wood floors. But, it is also worth noting that the club lounge takes up most of the north side of the 38th floor, and as others have noted, the club lounge and presumably any north-facing 38th floor rooms also look out onto an enclosed garden area and have no view. So if you're hoping for a view of Osaka, comfort rooms are definitely the wrong way to go.

Service

I reached out to the concierge before arrival and they were able to book a few restaurant reservations for us in both Osaka and Kyoto. They also provided good recommendations for lunch places in both cities. Perhaps most impressively, upon check-in we were presented with an envelope containing a recap of our reservations and an A4 sheet for each venue complete with a map to the restaurant, transit recommendations, names and addresses of the restaurant and hotel in both English and Japanese (for a taxi driver), and a picture of the outside of the restaurant as most lacked English signage. All around a very impressive service.

In my experience reservations at the top Osaka and Kyoto restaurants are not quite as competitive as they are at those in Tokyo, but if you want to do any high-end dining it is still worth reaching out to the hotel at least ~6 weeks in advance to give them time to contact restaurants when reservation windows open, usually a month out or in monthlong blocks.

Club lounge

For all the usual details, here's the club access information letter provided at check-in:

File Apr 12, 3 06 14 PM.jpeg

The club is large and does get busy, though it was never overcrowded while we were there. Service is fairly hands-on, in that you are escorted to a seat like you would be in a restaurant upon arrival, though the staff will happily take your guidance on where you want to sit if it isn't busy. 

The food assortment was solidly above average, with a large breakfast selection including fresh-made eggs station, and a particularly large evening food spread, one night including a roast beef carving station, which is something I've never seen before even at higher-end hotels. If you're not too picky you could easily make a meal replacement out of it if you wanted to.

Booze selection in the evenings was pretty good and a Japanese whisky was offered, though we were told only one bottle gets put out per night and once it's gone, it's gone (another night it was still available quite late, so it's not clear if that was always true). It's not entirely clear if the booze is meant to be self-service -- sometimes, especially earlier in the evening, there is a server there who will offer to make drinks for you, but that person seems to disappear later in the evening.

Location

The hotel definitely isn't in the center of things, but Tennoji is one of the major rail hubs in Osaka so it's not hard to get around.

The Midosuji subway line is right outside the basement entrance to the hotel and runs up the main spine of the city, serving most likely destination areas. Conveniently, some Midosuji line trains heading north originate at Tennoji (the final terminal of the line is further south), so you can usually easily get a seat on those trains, perhaps except in morning rush hour.

Also particularly useful is the half-hourly Haruka limited express JR train which serves KIX airport heading south and Shin-Osaka and then Kyoto heading north, making Tennoji well-connected to all of those places. The Haruka is covered on the JR Rail Pass. And since it is meant mainly for service to KIX, unlike most Japanese trains it has dedicated luggage storage areas, so it would not be too difficult to take the train even with luggage between the hotel and KIX, or if transferring to or from a hotel in Kyoto.

Be aware though that there are also other ways to get between Osaka and Kyoto that may be more useful, particularly for a sightseeing day trip. We did a day trip to Kyoto and took the Haruka there in the morning, and had dinner reservations in Kyoto so knew we were going to return after the Haruka stops running. There are other JR trains back to Osaka station where you can connect to the subway or Osaka Loop Line if you really wanted to use the JR Rail Pass, but we ended up returning on the Keihan line instead -- it runs conveniently along the river near many tourist destinations in Kyoto, saving us a cab ride or long walk back to Kyoto station from the Shijo Dori area, and the Keihan line plus the Osaka subway only cost around 600 yen for the entire one-way trip, so we did not mind foregoing the free Rail Pass journey for the convenience. The Hankyu line is also an option depending where you're going in Kyoto. Both trains run to central areas of Osaka where you can then catch the subway to Tennoji. Make sure you investigate, or let Hyperdia or Google Maps steer you to, express train options on either line, as the local trains have many stops between Kyoto and Osaka.

 

As for other destinations in the immediate area, there is a significant amount of shopping and conveniences in the train station below the hotel, including a couple of department stores. There is a full-scale shopping mall located across the street and connected by a pedestrian bridge from the 2nd floor. There is also a large park with a number of attractions including the municipal art museum and the zoo just north of the hotel. 

 

One other handy thing to know about for a tourist trip to Japan is the Takuhaibin luggage delivery services. We were able to send suitcases between hotels in Tokyo and in Osaka for about 1,500 yen each (less than US$15 currently), which saves both the difficulty of lugging suitcases up and down stairs and train stations and of finding very limited space for suitcases on board most intercity trains. The delivery is next day, so you just have to plan for an overnight bag for the last night at your old hotel or first night at your next hotel. You can bring your bag to the bell desk at the Marriott (or at just about any other high-end hotel in Japan) and they handle everything from there and charge the cost to your room.

A more detailed description can be found here: http://www.japan-guide.com/e/e2278.html But really, that page makes it sound more complicated than we found it to be; the hotel really handled everything, including placing the suitcases directly into our rooms upon arrival. One tip: don't try to roll your suitcase around at all before taking off the plastic wrapper it is placed in, or you may find yourself with shreds of plastic stuck in your suitcase wheels. (Unlike at this Marriott, when the bag arrived at the Ritz-Carlton Tokyo it appeared in the room unwrapped, so I guess that's the extra service that fifth star gets you.)

Solid option in a good location in Osaka

Would you like to write a review on the Osaka Marriott Miyako Hotel?

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Old Apr 14, 2017, 2:45 pm
  #90  
 
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 688
Just booked our fourth stay of five nights for the fourth year in a row. Originally planned a trip to Seoul but it was cheaper to travel via Osaka so we rearranged our itinerary a bit.
Can't describe how much I love this hotel and we keep coming back year after year. Osaka is a nice city, prefer Tokyo though but Tokyo doesn't have Marriott Miyako.

I hope Marriott launches a new flagship in Tokyo someday.
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