Platinum arrival gift [Merged threads]
Dec 1, 2004, 9:01 am
#166
Join Date: Feb 2003
Location: HKY
Programs: DL-DM MM & RW, UAL- PS, Marriott Lifetime PLT, SPG-PLT, Hilton-Gold
Posts: 4,468
Originally Posted by RevenueManager
(has anyone heard of any Marriott employees posting here getting in trouble, btw?)
http://www.flyertalk.com/forum/showp...7&postcount=29
Dec 7, 2004, 6:11 pm
#167
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
Just a reminder, even though I'm posting less since Chris' arrival I am still hanging around these parts ^
Dec 8, 2004, 8:20 am
#168
FlyerTalk Evangelist
Join Date: Apr 2002
Location: ATL
Programs: No status no more, no where, no how.
Posts: 13,184
Originally Posted by RobotDoctor
I want to stay at your property. 
I am currently over 150 nights this year. I wonder what that would yield. 
I am currently over 150 nights this year. I wonder what that would yield.
Dec 8, 2004, 8:46 pm
#169
Join Date: Jun 2004
Location: SDF
Programs: DL DM (1.1MM), MR TEL, HH DL, Avis P+ National Ex+, blah blah blah
Posts: 1,033
Originally Posted by Just Passing Thru
440 nights got me nothing.
If it was one continous stay, there'd be no "checkin", therefore no "welcome gift" according to what I've read here.
I must say though, poor managment to not recognize that level.
Dec 16, 2004, 10:13 pm
#170
Join Date: Feb 2000
Location: Pittsburgh
Programs: Whoever Has the Best Bonus
Posts: 5,183
Well, this is my second stay as a Platinum member and I must say so far it's not been going well. First hotel, no mention of Platinum status (though I did recieve a top floor room) and no Platinum gift. Next day ask for compensation and got it easily.
Second stay, exactly the same situation. And same result. Hotel did give me the $100 compensation.
While I wish I could say I was noble like the others, in my case, the compensation is basically a hotel rate reduction -- I pocket it. (All personal stays) Oh well. Hope my future stays are better, both for Marriott's bottom line sakes and so I can see the Platinum box/etc for the first time in years!
Second stay, exactly the same situation. And same result. Hotel did give me the $100 compensation.
While I wish I could say I was noble like the others, in my case, the compensation is basically a hotel rate reduction -- I pocket it. (All personal stays) Oh well. Hope my future stays are better, both for Marriott's bottom line sakes and so I can see the Platinum box/etc for the first time in years!
Last edited by pitflyer; Dec 17, 2004 at 8:37 am
Mar 25, 2005, 6:05 am
#171
Join Date: Mar 2002
Location: Norton, MA, US
Programs: MAR Plat
Posts: 322
Plat Arrival Gift Bonus
Is anyone else having problems with the 500 points not being credited? 3 out of my last 5 stays were missing the points. Emailing customer service gets it resolved but I shouldn't have to.
Mar 25, 2005, 8:18 am
#172
Join Date: Mar 2004
Location: Fort Worth, TX, United States
Programs: DL Plat, MR Gold (Lifetime), SPG Plat
Posts: 117
Last year, I had issues with it occassionally. With 40+ stays last year a handful didn't receive the 500 points. As you've stated, a short phone call corrected the issue. It's probably the property that is having the issues. I don't profess to know the procedure that they go thru, but I assume, they have to fill out some electronic form indicating that you took points instead of the arrival gift.
Mar 25, 2005, 8:58 am
#173
Join Date: Jun 2003
Location: ATL
Programs: UA 3.6 MM, Marriott Lifetime Plat
Posts: 2,582
It all depends on the check-in staff. Even if they give you the card and check points, they still must have to key it into the system. Sometimes they forget.
Mar 26, 2005, 9:11 pm
#174
Join Date: Jul 2004
Location: Thailand
Programs: Marriott LT Titanium; IHG Diamond Ambassador
Posts: 1,150
This happens all the time.
The last time my 500 points were not credited I called the hotel (Marriott Dulles Airport) and told them I would stop by next week and pick up $100.00 for the oversight.
I received a call in no less than 15 minutes from a manager at the property.
I received an apology and an envelope with $100.00 was waiting for me the following week.
I have commented on this before, there is a loophole in the T & C for receiving the $100.00 in that you must notify the hotel prior to checkout that you did not receive your Plat amenity. Well the points post a few days after your checkout.
The thing is the manager at the Dulles Airport agreed that his staff missed the mark. he had no problem giving me the money.
I would call the hotel and ask for $100.00 cash or a $100.00 bonus buck.
The last time my 500 points were not credited I called the hotel (Marriott Dulles Airport) and told them I would stop by next week and pick up $100.00 for the oversight.
I received a call in no less than 15 minutes from a manager at the property.
I received an apology and an envelope with $100.00 was waiting for me the following week.
I have commented on this before, there is a loophole in the T & C for receiving the $100.00 in that you must notify the hotel prior to checkout that you did not receive your Plat amenity. Well the points post a few days after your checkout.
The thing is the manager at the Dulles Airport agreed that his staff missed the mark. he had no problem giving me the money.
I would call the hotel and ask for $100.00 cash or a $100.00 bonus buck.
May 25, 2005, 3:05 pm
#175
Join Date: Jun 2004
Location: Orange County, CA (SNA)
Programs: Marriott Rewards Platinum, AA Plat, Hilton Silver
Posts: 37
Had to ask for Plat gift: still entitled to compensation?
Originally Posted by PaulMCO
It is a catch 22. To get the $100 Guarantee you have to request it before you leave the property. Read the fine print in the terms and conditions.
QUOTE .....If a member believes that compensation is due with respect to any aspect of the Elite Benefits Guarantee, he/she must request payment of the compensation while still a guest at the hotel, prior to checking out. Failure to request such payment prior to check out will result in a complete waiver of any right to receive such compensation.... UNQUOTE
QUOTE .....If a member believes that compensation is due with respect to any aspect of the Elite Benefits Guarantee, he/she must request payment of the compensation while still a guest at the hotel, prior to checking out. Failure to request such payment prior to check out will result in a complete waiver of any right to receive such compensation.... UNQUOTE
There is the question of whether I am technically entitled to the $100 and the question of whether I think it's ethically necessary to request the $100.
Any thoughts about this?
May 25, 2005, 5:47 pm
#176
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
You should ask for compensation. It is a welcome amenity. If you are NOT offered it upon check-in or occupancy in your room within 30 minutes... It is not a welcome gift.
Had that happened to me once and the hotel tried to send something up 3 hours later I DON'T THINK SO!!! Got me my ... $100!!
The only way they learn in a hit on their bottom line!
Had that happened to me once and the hotel tried to send something up 3 hours later I DON'T THINK SO!!! Got me my ... $100!!
The only way they learn in a hit on their bottom line!
May 25, 2005, 9:55 pm
#177
Join Date: Feb 2005
Posts: 220
Originally Posted by imverge
You should ask for compensation. It is a welcome amenity. If you are NOT offered it upon check-in or occupancy in your room within 30 minutes... It is not a welcome gift.
I heard a story about several Plat guests who would, at all hotels they stayed in, check in, dash for their rooms, and then call and demand the Service Guarantee instantly because the gift wasn't in the room already. They would only have just indicated their preferences at the front desk. They would do this over and over again for the express purpose of wringing the Service Guarantee out of the hotel. This caused quite a few hotels to become, irritated. These people are the reasons why there are all the little nit-picky rules that everyone else has to live with.
Originally Posted by imverge
Had that happened to me once and the hotel tried to send something up 3 hours later I DON'T THINK SO!!! Got me my ... $100!!
May 26, 2005, 6:49 am
#178
Join Date: May 2004
Posts: 915
Upon arrival at the Curacao Marriott last year I was presented with the Platinum Arrival Gift "menu" and told to choose two from among the many choices.
I chose the 500 points and a Curacao liquer sampler.
They asked me when I wanted it delivered and I indicated "in the evening...sometime after the dinner hour".
We went out to eat (Hook's Hut - didn't care for it) and upon our return there it was, beautify presented with two pieces of stemware on a linen napkin with a small bucket of ice.
Lights were turned low; bed turned down.
One of the many reasons I'm a big fan of that resort; not the fanciest, but certainly among the most gracious.
I chose the 500 points and a Curacao liquer sampler.
They asked me when I wanted it delivered and I indicated "in the evening...sometime after the dinner hour".
We went out to eat (Hook's Hut - didn't care for it) and upon our return there it was, beautify presented with two pieces of stemware on a linen napkin with a small bucket of ice.
Lights were turned low; bed turned down.
One of the many reasons I'm a big fan of that resort; not the fanciest, but certainly among the most gracious.
Sep 14, 2005, 4:32 pm
#179
Join Date: Jul 2003
Location: CA
Programs: AA PLT / MR LTPP 1/1/19 / Hilton Diamond
Posts: 541
Platinum Arrival Gift Bonus for Gold?
I've noticed that I've been getting the 500 points for the Platinum Arrival Gift Bonus on a few of my past stays. The strange thing is is that I am only a Gold member. Any ideas?
Here's an example -
BASE EARNINGS
8,537
25% ELITE MEMBERSHIP BONUS
2,134
PLATINUM ARRIVAL GIFT BONUS
500
Here's an example -
BASE EARNINGS
8,537
25% ELITE MEMBERSHIP BONUS
2,134
PLATINUM ARRIVAL GIFT BONUS
500
Sep 14, 2005, 5:22 pm
#180
Suspended
Join Date: May 1998
Location: Maryland
Programs: UA MM Gold, Marriott LT Titanium
Posts: 23,764
How many stays do you have this year? Are these all from the same location?