Originally Posted by PaulMCO
It is a catch 22. To get the $100 Guarantee you have to request it before you leave the property. Read the fine print in the terms and conditions.
QUOTE .....If a member believes that compensation is due with respect to any aspect of the Elite Benefits Guarantee, he/she must request payment of the compensation while still a guest at the hotel, prior to checking out. Failure to request such payment prior to check out will result in a complete waiver of any right to receive such compensation.... UNQUOTE
Checked into a Marriott. No card or gift offered at check-in. Figured it would be waiting for me in the room. No such luck. Called down. Was on hold for a bit. She stumbled through the "menu" and I finally just took the points.
There is the question of whether I am technically entitled to the $100 and the question of whether I think it's ethically necessary to request the $100.
Any thoughts about this?