Old Jan 10, 2015, 9:20 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: NoonRadar

Nov 24, 2015

Dear XXXXXXXXX,

We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:

• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)


DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/


DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)

Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.


WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.

    WEBSITE:
    This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
    https://amex.serve.com/prepaidredcard

    PREPAID REDCARD LOAD LIMITS
    Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
    Online Debit Card Load * - $200/day and $1,000/month
    Checking/Savings Account - $2,000/month
    Checks - $2,000/day and $10,000/month
    ATM Withdrawals - $750/day and $2,000/month



    All "Monthly" limits are per calendar month and reset on the 1st of each month.
    Daily limits reset at midnight Eastern time, 9 PM Pacific time.

    *For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.

    ATM Withdrawals:
    No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.

    RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard

    FREQUENTLY ASKED QUESTIONS
    Q: Can I reload a RB at a Target that doesn't sell RB?
    Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904

    Q: Can I buy or reload a RB in North Carolina?
    See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
    There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.

    Q: Can I reload the RB at any register, or just at the Customer Service desk?
    It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.

    Q: What is the most efficient way to drain a RedCard?
    Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.

    Q: I cant access the BillPay feature through the RB website!
    Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.

    Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
    Yes.

    Q: How many Redbird cards can you purchase at once?
    You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.

    Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
    No. You will have to cancel your Bluebird or Serve account first before registering.

    Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
    Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.

    Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
    If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.

    Q: Can we get Redbird online?
    No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.

    Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
    No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.

    Q: Can we load Redbird with Target gift cards at Target?NO.
    When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.

    Q: What are the card’s load limits per transaction at Target?
    [B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.

    Q: What credit cards can I use to reload RedCard in Target stores?
    NONE. As of May 6, 2015, credit cards cannot be used to reload.

    Q: Can I reload with a debit card?
    Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.

    Q: Can I reload with a prepaid debit card or Vanilla Visa?
    Yes, but only if you have a PIN for that card.

    Q: How can I load 2 debit cards in one transaction? Example 2x$500.
    1. Swipe debit card on my terminal after total comes up $1000.
    2. PIN pad comes up. Enter 4 digit PIN.
    3. Do you want cash back? press NO
    4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
    5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
    6. Swipe card #2. Enter PIN
    7. Repeat 3 to 5. Total: 0.00
    8. Receipt prints. Thank cashier. The end.
    (thanks to Mamibear)

    Q: Can someone else buy a Redbird card for you?
    Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.

    Q: Can you reload Serve/Bluebird at Target?
    No.

    Q: How do I contact Target's support team to resolve an issue with my RedCard?
    Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).

    Q: Can you have both Redbird and AFT cards?
    Yes.
    You can have both Redbird and AFT since they are independent products.

    Q: I got a "Pending" notice that the registration is being reviewed, what now?
    Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
    • Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
    ◦ Social Security Card, OR
    ◦ A Medicare insurance card
    Plus...
    • Picture ID
    ◦ A valid driver's license card OR
    ◦ A valid state issued ID OR
    ◦ A valid United States Government ID Card (e.g. Green Card) OR
    ◦ A valid United States Passport (photo page only)


    Secure Document Upload
    Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
    Print Wikipost

    Prepaid REDcard (Target) 2015-2016

    Old Oct 13, 2015, 4:37 pm
      #10831  
     
    Join Date: Jan 2013
    Location: 212
    Programs: Marriott Titanium, Hilton Gold, UA Silver
    Posts: 502
    This probably got mentioned but I didn't have time to sort through all the inane banter about off-topic discussion. When you log into Redcard and click on ADD CASH, you see this:

    "You can add cash to your Target Prepaid REDcard® Account for free at all Target locations in the US. Add upto $2,500-just give your cash and Card to the cashier and your money will be added immediately."
    Songer5 is offline  
    Old Oct 13, 2015, 4:39 pm
      #10832  
     
    Join Date: May 2015
    Posts: 284
    Originally Posted by Songer5
    This probably got mentioned but I didn't have time to sort through all the inane banter about off-topic discussion. When you log into Redcard and click on ADD CASH, you see this:

    "You can add cash to your Target Prepaid REDcard® Account for free at all Target locations in the US. Add upto $2,500-just give your cash and Card to the cashier and your money will be added immediately."
    Sincerely, what value does this provide?
    Radster is offline  
    Old Oct 13, 2015, 4:48 pm
      #10833  
     
    Join Date: Jan 2013
    Posts: 52
    Originally Posted by stupidzbu
    Which location? I'm going to try tanforan and serramonte this pm
    downtown.
    guppies is offline  
    Old Oct 13, 2015, 4:50 pm
      #10834  
     
    Join Date: Jan 2013
    Location: 212
    Programs: Marriott Titanium, Hilton Gold, UA Silver
    Posts: 502
    Originally Posted by Radster
    Sincerely, what value does this provide?
    Official confirmation that everyone can access (vs targeted survey emails or anecdotal cashier comments)
    Songer5 is offline  
    Old Oct 13, 2015, 4:53 pm
      #10835  
     
    Join Date: Feb 2015
    Posts: 910
    Redbird is officially dead

    Sorry to break the bad news, but at least knowing for sure is better than the stress of uncertainty: Redbird is officially dead.
    NoonRadar is offline  
    Old Oct 13, 2015, 5:01 pm
      #10836  
     
    Join Date: Nov 2014
    Location: IAD/DCA/BWI
    Programs: Marriott Gold, SPG Gold, AA Gold, Hyatt Platinum, Virgin America Elevate Gold
    Posts: 225
    Originally Posted by NoonRadar
    Sorry to break the bad news, but at least knowing for sure is better than the stress of uncertainty: Redbird is officially dead.
    Good info. Hope that you get out the directions to close out RB and open Serve or BB soon because I for one have no clue.
    Irish80 is offline  
    Old Oct 13, 2015, 5:05 pm
      #10837  
     
    Join Date: Jun 2013
    Posts: 538
    Originally Posted by Songer5
    This probably got mentioned but I didn't have time to sort through all the inane banter about off-topic discussion. When you log into Redcard and click on ADD CASH, you see this:

    "You can add cash to your Target Prepaid REDcard® Account for free at all Target locations in the US. Add upto $2,500-just give your cash and Card to the cashier and your money will be added immediately."
    Doubt that language is new. Just look at the limits picture in the Wiki. In-store loads have always been referred to as "cash" throughout Redcard documentation.
    aradisc is offline  
    Old Oct 13, 2015, 5:06 pm
      #10838  
     
    Join Date: Jul 2008
    Location: MSP
    Programs: Delta PM, Marriott Plat, Hertz Pres
    Posts: 3,649
    Originally Posted by Irish80
    Good info. Hope that you get out the directions to close out RB and open Serve or BB soon because I for one have no clue.
    just closed my RB and opened serve
    xolinlevh is offline  
    Old Oct 13, 2015, 5:11 pm
      #10839  
     
    Join Date: Jul 2015
    Posts: 44
    So my Target showed the same error: "K3 Cannot load $0 for this payment type". We tried twice and the 2nd time she showed the monitor towards me. On the last screen on the BIG monitor, when the pin pad was prompting me to swipe my Debit card, I saw that it said the usual "$500 owed" or whatsoever at the top and there was a blank space on the screen to type in a dollar amount. I didn't think of this till I got back home but the error says "K3 Cannot load $0 for this payment type". Knowing fully that I might be in denial, do you think this means 500 needs to be entered in that small blank space on the last screen? It feels like the computer was prompting the cashier to enter the amount of the $500 that needs to be loaded on that payment type. Anybody willing to try this out or has already encountered this?
    venusaur5391 is offline  
    Old Oct 13, 2015, 5:12 pm
      #10840  
    formerly southsidesilver
     
    Join Date: Jul 2011
    Location: San Diego,CA
    Programs: BA Gold, UA Silver, HH Diamond
    Posts: 1,000
    Quote:
    Originally Posted by Irish80 View Post
    Good info. Hope that you get out the directions to close out RB and open Serve or BB soon because I for one have no clue.
    just closed my RB and opened serve
    I hope this is not a glitch you did that rather quick.
    When I Travel The World is offline  
    Old Oct 13, 2015, 5:14 pm
      #10841  
     
    Join Date: Mar 2015
    Location: AZ
    Posts: 189
    So many different serve versions now. Is Serve > BB for VGC loading? Which Serve is the right version?
    sungchiahao is offline  
    Old Oct 13, 2015, 5:23 pm
      #10842  
     
    Join Date: Jul 2001
    Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
    Posts: 5,536
    Originally Posted by NoonRadar
    Sorry to break the bad news, but at least knowing for sure is better than the stress of uncertainty: Redbird is officially dead.
    WHAAA? No adrenaline shot reviving RB from the dead?

    Another profanity laced Pulp Fiction clip; one of the bestest.
    iflyjetz is offline  
    Old Oct 13, 2015, 5:25 pm
      #10843  
     
    Join Date: Mar 2014
    Location: SFO/OAK, LAX, TPE
    Programs: Hilton Diamond, Hertz PC, DL Gold
    Posts: 135
    Originally Posted by NoonRadar
    Sorry to break the bad news, but at least knowing for sure is better than the stress of uncertainty: Redbird is officially dead.
    Damn. No photos available, but I'm inclined to believe you on this.
    gpen1827 is offline  
    Old Oct 13, 2015, 5:29 pm
      #10844  
     
    Join Date: May 2014
    Posts: 168
    Originally Posted by xolinlevh
    just closed my RB and opened serve
    Were you able to get a Serve account right after closing your Redbird?

    I closed my Redbird and when I try to get a Serve card it says " you already have an account open...."

    I assume it takes some time for the one to officially be closed out.
    IWOL is offline  
    Old Oct 13, 2015, 5:35 pm
      #10845  
     
    Join Date: Jun 2013
    Posts: 538
    Originally Posted by IWOL
    Were you able to get a Serve account right after closing your Redbird?

    I closed my Redbird and when I try to get a Serve card it says " you already have an account open...."

    I assume it takes some time for the one to officially be closed out.
    Should be immediate unless you have unsettled loads or BPs. Has your last BP fully cleared?
    aradisc is offline  

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