Old Jan 10, 2015, 9:20 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: NoonRadar

Nov 24, 2015

Dear XXXXXXXXX,

We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:

• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)


DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/


DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)

Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.


WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.

    WEBSITE:
    This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
    https://amex.serve.com/prepaidredcard

    PREPAID REDCARD LOAD LIMITS
    Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
    Online Debit Card Load * - $200/day and $1,000/month
    Checking/Savings Account - $2,000/month
    Checks - $2,000/day and $10,000/month
    ATM Withdrawals - $750/day and $2,000/month



    All "Monthly" limits are per calendar month and reset on the 1st of each month.
    Daily limits reset at midnight Eastern time, 9 PM Pacific time.

    *For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.

    ATM Withdrawals:
    No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.

    RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard

    FREQUENTLY ASKED QUESTIONS
    Q: Can I reload a RB at a Target that doesn't sell RB?
    Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904

    Q: Can I buy or reload a RB in North Carolina?
    See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
    There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.

    Q: Can I reload the RB at any register, or just at the Customer Service desk?
    It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.

    Q: What is the most efficient way to drain a RedCard?
    Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.

    Q: I cant access the BillPay feature through the RB website!
    Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.

    Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
    Yes.

    Q: How many Redbird cards can you purchase at once?
    You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.

    Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
    No. You will have to cancel your Bluebird or Serve account first before registering.

    Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
    Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.

    Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
    If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.

    Q: Can we get Redbird online?
    No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.

    Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
    No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.

    Q: Can we load Redbird with Target gift cards at Target?NO.
    When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.

    Q: What are the card’s load limits per transaction at Target?
    [B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.

    Q: What credit cards can I use to reload RedCard in Target stores?
    NONE. As of May 6, 2015, credit cards cannot be used to reload.

    Q: Can I reload with a debit card?
    Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.

    Q: Can I reload with a prepaid debit card or Vanilla Visa?
    Yes, but only if you have a PIN for that card.

    Q: How can I load 2 debit cards in one transaction? Example 2x$500.
    1. Swipe debit card on my terminal after total comes up $1000.
    2. PIN pad comes up. Enter 4 digit PIN.
    3. Do you want cash back? press NO
    4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
    5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
    6. Swipe card #2. Enter PIN
    7. Repeat 3 to 5. Total: 0.00
    8. Receipt prints. Thank cashier. The end.
    (thanks to Mamibear)

    Q: Can someone else buy a Redbird card for you?
    Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.

    Q: Can you reload Serve/Bluebird at Target?
    No.

    Q: How do I contact Target's support team to resolve an issue with my RedCard?
    Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).

    Q: Can you have both Redbird and AFT cards?
    Yes.
    You can have both Redbird and AFT since they are independent products.

    Q: I got a "Pending" notice that the registration is being reviewed, what now?
    Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
    • Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
    ◦ Social Security Card, OR
    ◦ A Medicare insurance card
    Plus...
    • Picture ID
    ◦ A valid driver's license card OR
    ◦ A valid state issued ID OR
    ◦ A valid United States Government ID Card (e.g. Green Card) OR
    ◦ A valid United States Passport (photo page only)


    Secure Document Upload
    Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
    Print Wikipost

    Prepaid REDcard (Target) 2015-2016

    Old Oct 14, 2015, 12:07 am
      #10906  
     
    Join Date: Jul 2001
    Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
    Posts: 5,536
    Originally Posted by g1ant
    How's it working for you now a**hole??
    Right now he's in Egypt on vacation so he probably won't find out about the RB shutdown for a while. http://www.flyertalk.com/forum/middl...l#post25468102
    iflyjetz is offline  
    Old Oct 14, 2015, 12:10 am
      #10907  
     
    Join Date: Sep 2011
    Posts: 237
    So in TX, green serve and VIP is basically the same right?
    nowstime is offline  
    Old Oct 14, 2015, 5:36 am
      #10908  
     
    Join Date: May 2012
    Posts: 16
    How can alI liquidate one vanilla gc?

    Seems walmarts BP/MO won't accept any vanilla cerd
    caikose is offline  
    Old Oct 14, 2015, 6:07 am
      #10909  
     
    Join Date: Sep 2014
    Posts: 1,837
    Originally Posted by caikose
    How can alI liquidate one vanilla gc?

    Seems walmarts BP/MO won't accept any vanilla cerd
    it will, $49.99 at a time
    lumangoy is offline  
    Old Oct 14, 2015, 6:14 am
      #10910  
     
    Join Date: Jul 2014
    Posts: 3,688
    Originally Posted by nowstime
    So in TX, green serve and VIP is basically the same right?
    Yes; and for residents of NY and VT, maintenance fees are also waived.
    Mamibear is offline  
    Old Oct 14, 2015, 7:03 am
      #10911  
     
    Join Date: Jun 2006
    Location: STL
    Posts: 1,559
    Originally Posted by JamieDee78
    On a day the St. Louis Cardinals are out of the playoffs, RedBird is officially now DeadBird. Oh the irony!!

    Just withdrew balance from RB & plan to close account once funds clear. Back to Serve.
    I lost two RedBirds last night

    Anyone have a TDI Volkswagen I can borrow to run in my closed garage? I figure the increased emissions will help make it go faster.
    t325 is offline  
    Old Oct 14, 2015, 7:06 am
      #10912  
     
    Join Date: May 2014
    Location: Central VA/LYH/ROA
    Programs: BA, AA, SPG, HLTN, ETC
    Posts: 365
    Well I closed and reopened a Serve...I have 5 FD in my area...so guess it is time to go introduce myself/get to know them :/ oh well...
    air360 is offline  
    Old Oct 14, 2015, 7:38 am
      #10913  
     
    Join Date: Jul 2013
    Location: SoCal
    Programs: AA EXP, SPG Lifetime Platinum, MR Platinum, Hilton Diamond
    Posts: 249
    Lost three RB accounts and now only have my four Serve accounts.....how am I suppose to survive on only 20k points a month through Amex? Doesn't Target understand capitalism?

    Last edited by kenme1; Oct 14, 2015 at 7:43 am
    kenme1 is offline  
    Old Oct 14, 2015, 7:44 am
      #10914  
     
    Join Date: Jul 2013
    Location: SoCal
    Programs: AA EXP, SPG Lifetime Platinum, MR Platinum, Hilton Diamond
    Posts: 249
    Now that RB is dead, how pissed is Target in how Amex sold them on this whole prepaid card deal. I am sure Target took a hit with the CC & debit card swipe fees, no way they made money on this whole deal.
    kenme1 is offline  
    Old Oct 14, 2015, 8:25 am
      #10915  
     
    Join Date: May 2012
    Posts: 88
    Bill Pay Problems

    Anyone seeing Bill Pay problems this morning? It's saying that I'm entering the incorrect PIN.

    My PIN is correct, but just to go ahead and do it, I tried changing the PIN and I'm getting denied there, as well.
    JW008 is offline  
    Old Oct 14, 2015, 8:27 am
      #10916  
     
    Join Date: Feb 2011
    Posts: 422
    Originally Posted by cruisr
    I think the Redbird site may be overloaded. I just paid bills and zeroed out two of the three. Went to do the same with the third and it kept saying the user name or password was wrong, It wasn't. Now I'm locked out and gotta get my son to call to unlock it as its in his name. I can't get my female voice low enough to pretend to be him
    Might be cookies creating problems. People have reported similar issues before. Try clearing cookies and/or incognito/privacy mode.
    andysiz is offline  
    Old Oct 14, 2015, 8:32 am
      #10917  
     
    Join Date: Apr 2011
    Location: Colorado
    Programs: Alaska, Shell VC, Wyndham VC, Starwood, RCI, II--I bought it on eBay!
    Posts: 159
    Originally Posted by kenme1
    Now that RB is dead, how pissed is Target in how Amex sold them on this whole prepaid card deal. I am sure Target took a hit with the CC & debit card swipe fees, no way they made money on this whole deal.
    Really? Some people who were loading Redbird were spending money at Target they wouldn't ordinarily spend. Foot traffic is important.

    It was good for Target, and considering how many stores across the country, one has to assume the MS per store by people on Flyertalk was pretty minimal.
    cheaptimesharetraveler is offline  
    Old Oct 14, 2015, 8:36 am
      #10918  
     
    Join Date: Dec 2012
    Location: ORD/AUS
    Programs: SW A-List and HH Diamond
    Posts: 188
    Originally Posted by JW008
    Anyone seeing Bill Pay problems this morning? It's saying that I'm entering the incorrect PIN.

    My PIN is correct, but just to go ahead and do it, I tried changing the PIN and I'm getting denied there, as well.
    I am having the same issue
    cks30 is offline  
    Old Oct 14, 2015, 8:40 am
      #10919  
     
    Join Date: Oct 2014
    Location: LAC
    Programs: Regal Crown Club
    Posts: 488
    Originally Posted by Gammachu
    Yesterday was a bank holiday. Expect your payment to arrive tomorrow.
    Shoot, you're right. Totally forgot about that since it wasn't a holiday for us mere mortals ;-)
    Julian Brennan is offline  
    Old Oct 14, 2015, 8:43 am
      #10920  
     
    Join Date: Feb 2015
    Posts: 595
    While certainly not a ton, I've spent over $1300 since Feb at Target that I wouldn't have spent there at all prior to RB. Whether it was a gallon of milk we needed while doing a reload or hundreds on baby supplies, this was all spending that would not have gone there without the RB. Maybe I'll continue to shop there, but most likely I won't. So that is sales they gained and will lose again with this news.
    shadow520 is offline  

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