Old Jan 10, 2015, 9:20 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: NoonRadar

Nov 24, 2015

Dear XXXXXXXXX,

We want to let you know that we are making a change to your Target Prepaid REDcard by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:

Your debit card online through your Account
Cash at a Target Store
Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)


DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/


DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)

Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.


WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.

    WEBSITE:
    This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
    https://amex.serve.com/prepaidredcard

    PREPAID REDCARD LOAD LIMITS
    Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
    Online Debit Card Load * - $200/day and $1,000/month
    Checking/Savings Account - $2,000/month
    Checks - $2,000/day and $10,000/month
    ATM Withdrawals - $750/day and $2,000/month



    All "Monthly" limits are per calendar month and reset on the 1st of each month.
    Daily limits reset at midnight Eastern time, 9 PM Pacific time.

    *For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.

    ATM Withdrawals:
    No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.

    RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard

    FREQUENTLY ASKED QUESTIONS
    Q: Can I reload a RB at a Target that doesn't sell RB?
    Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904

    Q: Can I buy or reload a RB in North Carolina?
    See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
    There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.

    Q: Can I reload the RB at any register, or just at the Customer Service desk?
    It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.

    Q: What is the most efficient way to drain a RedCard?
    Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.

    Q: I cant access the BillPay feature through the RB website!
    Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.

    Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
    Yes.

    Q: How many Redbird cards can you purchase at once?
    You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.

    Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
    No. You will have to cancel your Bluebird or Serve account first before registering.

    Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
    Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.

    Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
    If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.

    Q: Can we get Redbird online?
    No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.

    Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
    No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.

    Q: Can we load Redbird with Target gift cards at Target?NO.
    When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.

    Q: What are the cards load limits per transaction at Target?
    [B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.

    Q: What credit cards can I use to reload RedCard in Target stores?
    NONE. As of May 6, 2015, credit cards cannot be used to reload.

    Q: Can I reload with a debit card?
    Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.

    Q: Can I reload with a prepaid debit card or Vanilla Visa?
    Yes, but only if you have a PIN for that card.

    Q: How can I load 2 debit cards in one transaction? Example 2x$500.
    1. Swipe debit card on my terminal after total comes up $1000.
    2. PIN pad comes up. Enter 4 digit PIN.
    3. Do you want cash back? press NO
    4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
    5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
    6. Swipe card #2. Enter PIN
    7. Repeat 3 to 5. Total: 0.00
    8. Receipt prints. Thank cashier. The end.
    (thanks to Mamibear)

    Q: Can someone else buy a Redbird card for you?
    Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own drivers license, SSN, etc. But, when I got home, I registered the card to my wife. I cant promise this will work for everyone, but it worked for me.

    Q: Can you reload Serve/Bluebird at Target?
    No.

    Q: How do I contact Target's support team to resolve an issue with my RedCard?
    Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).

    Q: Can you have both Redbird and AFT cards?
    Yes.
    You can have both Redbird and AFT since they are independent products.

    Q: I got a "Pending" notice that the registration is being reviewed, what now?
    Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
    Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
    ◦ Social Security Card, OR
    ◦ A Medicare insurance card
    Plus...
    Picture ID
    ◦ A valid driver's license card OR
    ◦ A valid state issued ID OR
    ◦ A valid United States Government ID Card (e.g. Green Card) OR
    ◦ A valid United States Passport (photo page only)


    Secure Document Upload
    Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
    Print Wikipost

    Prepaid REDcard (Target) 2015-2016

    Old Oct 13, 2015, 10:11 pm
      #10891  
     
    Join Date: Jun 2015
    Posts: 348
    Originally Posted by nwflyboy
    Yeah, gonna be ugly at Wallyworld this weekend...
    I can't imagine how WM is going to handle this significant increase in new Serve and BB accounts and loads from former RB accounts. Certainly, it can't be good seeing all this additional activity and manpower that does not generate revenue. We shall see...
    Flyby01 is offline  
    Old Oct 13, 2015, 10:16 pm
      #10892  
     
    Join Date: Dec 2014
    Posts: 10
    Originally Posted by Flyby01
    I can't imagine how WM is going to handle this significant increase in new Serve and BB accounts and loads from former RB accounts. Certainly, it can't be good seeing all this additional activity and manpower that does not generate revenue. We shall see...
    WM doesn't like vanilla. That alone will keep a lot of traffic out.
    sn2015 is offline  
    Old Oct 13, 2015, 10:19 pm
      #10893  
     
    Join Date: Jan 2013
    Location: Seattle
    Posts: 126
    damm, just got this to do the discover/apple pay thingy
    JustAnotherGuy001 is offline  
    Old Oct 13, 2015, 10:20 pm
      #10894  
     
    Join Date: Nov 2010
    Location: Washington, DC
    Posts: 393
    Thank you, TARGET!!

    I'm sad that it all ended kind of abruptly, Target, but THANK YOU for all the points/miles you've helped me earn over the last year or so!! Oh well, on to the next thing!
    gm9928 is offline  
    Old Oct 13, 2015, 10:21 pm
      #10895  
     
    Join Date: Oct 2014
    Programs: All of them
    Posts: 1,671
    Originally Posted by devnull
    "Credit" in this context likely refers to bank account-related CRAs like ChexSystems, Telecheck, etc. which track bank-related things such as accounts closed for excessive overdrafts or with a negative balance. Many (maybe even most) banks and CUs won't open an account for someone with outstanding items on those reports, and this is one market these prepaid products are intended for.

    You're right that not overdrafting and such is just common sense to us, but remember that we're the "overbanked" - managing one's finances well is effectively a prerequisite to MS, and most of us have bank accounts and CCs all over the place.

    Perhaps it is the overdrafting, although banks should love that kind of clients. It's their cash cow.

    I asked a few WM cashiers and they said few people use BB also, so I'm not sure if that program is doing much better than RB.
    littlewinglet is offline  
    Old Oct 13, 2015, 10:26 pm
      #10896  
     
    Join Date: Oct 2014
    Location: LAC
    Programs: Regal Crown Club
    Posts: 488
    Originally Posted by Flyby01
    I can't imagine how WM is going to handle this significant increase in new Serve and BB accounts and loads from former RB accounts.
    Ahm, the same way it did 365 days ago before RB was launched? I switched from Serve to RB to "diversify" my monthly loads away from Wally. Now I can't imagine going 20 days a month there (as they only allow 1x $500 per day)
    Julian Brennan is offline  
    Old Oct 13, 2015, 10:28 pm
      #10897  
     
    Join Date: Jun 2015
    Posts: 348
    Originally Posted by sn2015
    WM doesn't like vanilla. That alone will keep a lot of traffic out.
    True. So both WG and CVS see a decrease in GC fees revenue. With Family Dollar and Simon Mall still around, that's what's keeping this hobby still viable for me, at least.

    Last edited by Flyby01; Oct 13, 2015 at 10:33 pm
    Flyby01 is offline  
    Old Oct 13, 2015, 10:40 pm
      #10898  
     
    Join Date: Jul 2014
    Posts: 8
    Bye, bye birdie...
    monalisa1506 is offline  
    Old Oct 13, 2015, 10:54 pm
      #10899  
     
    Join Date: Sep 2015
    Posts: 305
    with the RB dead, now the dilemma is - BB or Serve? Which one? Can't decide...
    in4tar is offline  
    Old Oct 13, 2015, 11:00 pm
      #10900  
     
    Join Date: Apr 2015
    Location: San Diego
    Posts: 229
    Originally Posted by in4tar
    with the RB dead, now the dilemma is - BB or Serve? Which one? Can't decide...
    I went with Serve One VIP.

    Read here :: http://frequentmiler.boardingarea.co...and-softserve/
    memphian901 is offline  
    Old Oct 13, 2015, 11:14 pm
      #10901  
     
    Join Date: Feb 2015
    Posts: 97
    Originally Posted by Flyby01
    I can't imagine how WM is going to handle this significant increase in new Serve and BB accounts and loads from former RB accounts. Certainly, it can't be good seeing all this additional activity and manpower that does not generate revenue. We shall see...
    Well, most of the states don't have redbirds at all. I got mine while I was on vacation and 400 miles away from my house. The WM's workload in those states will not increased more than 2-3%.
    FSG378 is offline  
    Old Oct 13, 2015, 11:18 pm
      #10902  
     
    Join Date: Jul 2005
    Location: Austin TX.
    Programs: AA GLD (1MM), Hyatt PLT, Hilton Gold, IHG Platinum
    Posts: 783
    Originally Posted by TMM1982
    Interesting experience at a Target that I don't normally frequent. Had a Visa Debit Card for $500 that I wanted to load onto my RC. After swiping RC, cashier asked to see my Debit card. She saw that there was no name on it and she said I can only use debit cards with my name that matched my RC and ID. I asked her to show me the written policy that states that and she said she didn't have access to a written form.

    After a little back and forth, I told her that she had 2 options. 1) To go ahead and allow me to use the debit card as I've done many times before or 2) I could go ahead and report her and her store for non-compliance to Visa (I had no intention of doing this as it is meaningless). Anyways, she fell for it, and allowed me to proceed with transaction.

    Just goes to show you that while a sigh and whimper never works, occasionally forcing the issue does.
    How's it working for you now [redacted]??

    Last edited by cbn42; Oct 14, 2015 at 1:10 am
    g1ant is offline  
    Old Oct 13, 2015, 11:32 pm
      #10903  
     
    Join Date: Sep 2005
    Programs: Northwest, United
    Posts: 3,264
    Originally Posted by g1ant
    How's it working for you now [redacted]??
    Funny, I immediately thought of the same individual.

    Would love to be there to watch the next time he goes in and tries to bully/threaten his way through Target...

    Last edited by cbn42; Oct 14, 2015 at 1:11 am
    nwflyboy is offline  
    Old Oct 13, 2015, 11:40 pm
      #10904  
     
    Join Date: Oct 2014
    Location: LAC
    Programs: Regal Crown Club
    Posts: 488
    Not sure if this is of any concern but are you guys experiencing any bill-pay delays? I paid all my CC bills on Sunday noon like usual and every week like clockwork the payments arrive on Tuesday night 8-11 pm - except for today...
    Julian Brennan is offline  
    Old Oct 13, 2015, 11:43 pm
      #10905  
     
    Join Date: Apr 2013
    Posts: 250
    Originally Posted by Julian Brennan
    Not sure if this is of any concern but are you guys experiencing any bill-pay delays? I paid all my CC bills on Sunday noon like usual and every week like clockwork the payments arrive on Tuesday night 8-11 pm - except for today...
    Yesterday was a bank holiday. Expect your payment to arrive tomorrow.
    Gammachu is offline  

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