Old Jan 10, 2015, 9:20 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: NoonRadar

Nov 24, 2015

Dear XXXXXXXXX,

We want to let you know that we are making a change to your Target Prepaid REDcard by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:

Your debit card online through your Account
Cash at a Target Store
Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)


DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/


DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)

Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.


WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.

    WEBSITE:
    This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
    https://amex.serve.com/prepaidredcard

    PREPAID REDCARD LOAD LIMITS
    Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
    Online Debit Card Load * - $200/day and $1,000/month
    Checking/Savings Account - $2,000/month
    Checks - $2,000/day and $10,000/month
    ATM Withdrawals - $750/day and $2,000/month



    All "Monthly" limits are per calendar month and reset on the 1st of each month.
    Daily limits reset at midnight Eastern time, 9 PM Pacific time.

    *For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.

    ATM Withdrawals:
    No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.

    RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard

    FREQUENTLY ASKED QUESTIONS
    Q: Can I reload a RB at a Target that doesn't sell RB?
    Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904

    Q: Can I buy or reload a RB in North Carolina?
    See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
    There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.

    Q: Can I reload the RB at any register, or just at the Customer Service desk?
    It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.

    Q: What is the most efficient way to drain a RedCard?
    Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.

    Q: I cant access the BillPay feature through the RB website!
    Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.

    Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
    Yes.

    Q: How many Redbird cards can you purchase at once?
    You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.

    Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
    No. You will have to cancel your Bluebird or Serve account first before registering.

    Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
    Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.

    Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
    If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.

    Q: Can we get Redbird online?
    No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.

    Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
    No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.

    Q: Can we load Redbird with Target gift cards at Target?NO.
    When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.

    Q: What are the cards load limits per transaction at Target?
    [B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.

    Q: What credit cards can I use to reload RedCard in Target stores?
    NONE. As of May 6, 2015, credit cards cannot be used to reload.

    Q: Can I reload with a debit card?
    Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.

    Q: Can I reload with a prepaid debit card or Vanilla Visa?
    Yes, but only if you have a PIN for that card.

    Q: How can I load 2 debit cards in one transaction? Example 2x$500.
    1. Swipe debit card on my terminal after total comes up $1000.
    2. PIN pad comes up. Enter 4 digit PIN.
    3. Do you want cash back? press NO
    4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
    5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
    6. Swipe card #2. Enter PIN
    7. Repeat 3 to 5. Total: 0.00
    8. Receipt prints. Thank cashier. The end.
    (thanks to Mamibear)

    Q: Can someone else buy a Redbird card for you?
    Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own drivers license, SSN, etc. But, when I got home, I registered the card to my wife. I cant promise this will work for everyone, but it worked for me.

    Q: Can you reload Serve/Bluebird at Target?
    No.

    Q: How do I contact Target's support team to resolve an issue with my RedCard?
    Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).

    Q: Can you have both Redbird and AFT cards?
    Yes.
    You can have both Redbird and AFT since they are independent products.

    Q: I got a "Pending" notice that the registration is being reviewed, what now?
    Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
    Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
    ◦ Social Security Card, OR
    ◦ A Medicare insurance card
    Plus...
    Picture ID
    ◦ A valid driver's license card OR
    ◦ A valid state issued ID OR
    ◦ A valid United States Government ID Card (e.g. Green Card) OR
    ◦ A valid United States Passport (photo page only)


    Secure Document Upload
    Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
    Print Wikipost

    Prepaid REDcard (Target) 2015-2016

    Old Oct 13, 2015, 5:35 pm
      #10846  
    Hilton Contributor BadgeHyatt Contributor Badge
     
    Join Date: Jul 2014
    Location: Sacramento
    Programs: Hyatt Globalist, HH Diamond, Marriott Platinum, Amtrak Select
    Posts: 1,359
    Gah! Just bought $490 worth pin based. Hard coded non acceptance. Noon radar is correct. Now to find a new way to meet $4000 in min spend.
    joecool1885 is offline  
    Old Oct 13, 2015, 5:36 pm
      #10847  
     
    Join Date: Jun 2012
    Location: ATL
    Programs: DL, Marriott
    Posts: 728
    HA! What a joke. My permanent Redcard came in today. Some luck! Guess I'll pay off the one VGC to my CC I did on the temp card two weeks ago. I have one more OVGC...may have to use FD or get an MO. I'm thinking of opening a Serve though...gyahhh but I gotta wait for the payment to clear on the initial $500!
    pritomd is offline  
    Old Oct 13, 2015, 5:38 pm
      #10848  
     
    Join Date: May 2013
    Posts: 33
    Originally Posted by sungchiahao
    So many different serve versions now. Is Serve > BB for VGC loading? Which Serve is the right version?
    OneVip is the closest thing to the original Serve. It's probably the "right" Serve to get, but you want to make sure you meet the requirements to have the monthly fee waived.

    I have the original Serve, so I only need a $1 direct deposit to satisfy the monthly fee waiver.

    BB is more "fee-free" but has fewer places to load with "debit" (ie gift cards). If you have access to non-Vanilla VGC, and are close to Walmarts, the BB is probably what I'd go with. But the decision is up to you!
    Enuratique is offline  
    Old Oct 13, 2015, 5:42 pm
      #10849  
     
    Join Date: May 2014
    Posts: 168
    Originally Posted by aradisc
    Should be immediate unless you have unsettled loads or BPs. Has your last BP fully cleared?
    I had $1 in the account and I sent it out to another account to 0 it out and then it let me close the account. All BP had cleared but Serve still giving me the account still open message when applying.


    When I log back into my Redbird account, its shows account closed and I can only access the statements and nothing else.
    IWOL is offline  
    Old Oct 13, 2015, 5:46 pm
      #10850  
     
    Join Date: Jun 2015
    Posts: 1,727
    Originally Posted by DeaconY
    Without RedCard I have absolutely no reason to go to Target. Everything I purchased could have just as easily, and more conveniently, been purchased via Amazon or my grocery store.
    +1. I hadn't shopped at a TG for many months/years prior to RB. I spent about $100/month at TG with the Redbird. This just increases the cost of MS by a max of $20 per month, but I'll probably convert back to BBor try out Serve.

    Someone should suggest TG to start selling MOs.
    Chelski is offline  
    Old Oct 13, 2015, 5:49 pm
      #10851  
     
    Join Date: May 2014
    Location: Central VA/LYH/ROA
    Programs: BA, AA, SPG, HLTN, ETC
    Posts: 365
    Deleted - thanks

    Last edited by air360; Oct 13, 2015 at 6:01 pm
    air360 is offline  
    Old Oct 13, 2015, 5:53 pm
      #10852  
     
    Join Date: Sep 2014
    Posts: 1,837
    Originally Posted by air360
    I have 15 cents left in my account - I figure the quickest way to "empty" my account and have it posted would be to send it to someone else on redbird (that's instant right?) If anyone wants the 15 cents just pm your email and I will send it over lol.
    you can send it to anyone who has BB/RB/Serve
    lumangoy is offline  
    Old Oct 13, 2015, 5:53 pm
      #10853  
     
    Join Date: Jul 2001
    Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
    Posts: 5,536
    Originally Posted by Irish80
    Good info. Hope that you get out the directions to close out RB and open Serve or BB soon because I for one have no clue.
    How do you make through the day? It took me less than a minute to do a search and find out how to close my account, including all required prerequisite actions. It took me another two minutes to close out my RB and open a BB account. 3 minutes total. This isn't rocket surgery.
    iflyjetz is offline  
    Old Oct 13, 2015, 5:56 pm
      #10854  
     
    Join Date: Jul 2014
    Location: LAX
    Programs: Hyatt Globalist, AA EXP, Hilton Diamond, Wyndham Diamond, DL PM, Marriott Platinum, IHG Platinum
    Posts: 1,310
    Originally Posted by DeaconY
    Foot traffic which leads to convenience shopping. Looking at my RedCard history I have used the actual card to make approximately $120 in actual purchases in the last 6 months alone. All were made when going to Target to load RedCard and all were based solely on convenience....I was already there so I would grab deodorant, gum, drinks, birthday cards, etc. Without RedCard I have absolutely no reason to go to Target. Everything I purchased could have just as easily, and more conveniently, been purchased via Amazon or my grocery store.

    Now my $200-300 a year is not significant, but it isn't insignificant either; especially when multiplied by the number of other MSers who are likely in the same situation. Unfortunately for us, losing RedBird loads and the corresponding convenience shopping won't make a dent to Target's bottom line.
    Multiply that by 33% gross margin and now those few hundred dollars start looking attractive. $100 operating profit a year per person/customer is not bad if you ask me.
    jediwho is offline  
    Old Oct 13, 2015, 5:57 pm
      #10855  
     
    Join Date: May 2014
    Location: Central VA/LYH/ROA
    Programs: BA, AA, SPG, HLTN, ETC
    Posts: 365
    Originally Posted by lumangoy
    you can send it to anyone who has BB/RB/Serve
    I know that - I don't know anyone else personally who has any of those...therefore that's why I was asking for someone who wanted it to pm their email so I could send it to them .....


    Already sent it to someone now...so disregard
    air360 is offline  
    Old Oct 13, 2015, 6:00 pm
      #10856  
    Moderator: Travel Buzz
     
    Join Date: Aug 2012
    Location: Sunny San Diego
    Posts: 3,116
    Here's a thread that might be helpful:

    http://www.flyertalk.com/forum/manuf...-day-wait.html
    StartinSanDiego is offline  
    Old Oct 13, 2015, 6:01 pm
      #10857  
     
    Join Date: Jul 2001
    Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
    Posts: 5,536
    Originally Posted by air360
    I know that - I don't know anyone else personally who has any of those...therefore that's why I was asking for someone who wanted it to pm their email so I could send it to them .....
    Sent you a PM; I've already got an older BB account. I'll send the 15 cents back once you have another account set up.


    Edit: payment transferred and accepted. I've got zero problems helping those that do their homework.

    Last edited by iflyjetz; Oct 13, 2015 at 6:09 pm
    iflyjetz is offline  
    Old Oct 13, 2015, 6:17 pm
      #10858  
     
    Join Date: May 2015
    Posts: 509
    Question...so if I close my Redbird and open a bluebird 😳🔫 does this mean that my monthly limit starts over again? Can I get another 5k in there or do I have to wait till next month?
    ManFactSpendLA is offline  
    Old Oct 13, 2015, 6:19 pm
      #10859  
     
    Join Date: May 2014
    Location: Central VA/LYH/ROA
    Programs: BA, AA, SPG, HLTN, ETC
    Posts: 365
    Originally Posted by ManFactSpendLA
    Question...so if I close my Redbird and open a bluebird 😳🔫 does this mean that my monthly limit starts over again? Can I get another 5k in there or do I have to wait till next month?
    You can get another 5k in - so I guess that's the silver lining
    air360 is offline  
    Old Oct 13, 2015, 6:21 pm
      #10860  
     
    Join Date: Jul 2001
    Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
    Posts: 5,536
    Originally Posted by air360
    You can get another 5k in - so I guess that's the silver lining
    .... assuming you get your BB card before the end of the month. I'm expecting BB to be overwhelmed with applicants.
    iflyjetz is offline  

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