Old Jan 10, 2015, 9:20 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: NoonRadar

Nov 24, 2015

Dear XXXXXXXXX,

We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:

• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)


DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/


DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)

Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.


WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.

    WEBSITE:
    This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
    https://amex.serve.com/prepaidredcard

    PREPAID REDCARD LOAD LIMITS
    Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
    Online Debit Card Load * - $200/day and $1,000/month
    Checking/Savings Account - $2,000/month
    Checks - $2,000/day and $10,000/month
    ATM Withdrawals - $750/day and $2,000/month



    All "Monthly" limits are per calendar month and reset on the 1st of each month.
    Daily limits reset at midnight Eastern time, 9 PM Pacific time.

    *For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.

    ATM Withdrawals:
    No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.

    RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard

    FREQUENTLY ASKED QUESTIONS
    Q: Can I reload a RB at a Target that doesn't sell RB?
    Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904

    Q: Can I buy or reload a RB in North Carolina?
    See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
    There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.

    Q: Can I reload the RB at any register, or just at the Customer Service desk?
    It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.

    Q: What is the most efficient way to drain a RedCard?
    Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.

    Q: I cant access the BillPay feature through the RB website!
    Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.

    Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
    Yes.

    Q: How many Redbird cards can you purchase at once?
    You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.

    Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
    No. You will have to cancel your Bluebird or Serve account first before registering.

    Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
    Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.

    Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
    If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.

    Q: Can we get Redbird online?
    No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.

    Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
    No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.

    Q: Can we load Redbird with Target gift cards at Target?NO.
    When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.

    Q: What are the card’s load limits per transaction at Target?
    [B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.

    Q: What credit cards can I use to reload RedCard in Target stores?
    NONE. As of May 6, 2015, credit cards cannot be used to reload.

    Q: Can I reload with a debit card?
    Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.

    Q: Can I reload with a prepaid debit card or Vanilla Visa?
    Yes, but only if you have a PIN for that card.

    Q: How can I load 2 debit cards in one transaction? Example 2x$500.
    1. Swipe debit card on my terminal after total comes up $1000.
    2. PIN pad comes up. Enter 4 digit PIN.
    3. Do you want cash back? press NO
    4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
    5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
    6. Swipe card #2. Enter PIN
    7. Repeat 3 to 5. Total: 0.00
    8. Receipt prints. Thank cashier. The end.
    (thanks to Mamibear)

    Q: Can someone else buy a Redbird card for you?
    Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.

    Q: Can you reload Serve/Bluebird at Target?
    No.

    Q: How do I contact Target's support team to resolve an issue with my RedCard?
    Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).

    Q: Can you have both Redbird and AFT cards?
    Yes.
    You can have both Redbird and AFT since they are independent products.

    Q: I got a "Pending" notice that the registration is being reviewed, what now?
    Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
    • Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
    ◦ Social Security Card, OR
    ◦ A Medicare insurance card
    Plus...
    • Picture ID
    ◦ A valid driver's license card OR
    ◦ A valid state issued ID OR
    ◦ A valid United States Government ID Card (e.g. Green Card) OR
    ◦ A valid United States Passport (photo page only)


    Secure Document Upload
    Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
    Print Wikipost

    Prepaid REDcard (Target) 2015-2016

    Old Oct 13, 2015, 12:41 pm
      #10801  
     
    Join Date: Nov 2014
    Posts: 158
    Originally Posted by MileageGoblin
    If this was an AMEX change to cash only, why would they not do the same with BB/Serve???
    Perhaps they are. When Amex rolled out the max gift card purchase rules, the change took place over a few days.
    Auerbach is offline  
    Old Oct 13, 2015, 12:43 pm
      #10802  
     
    Join Date: May 2005
    Posts: 1,338
    Originally Posted by Julian Brennan
    I just find it amusing how many folks here think that Hollywood, or even worse, TV producers have an idea how real money laundering is done. This is fiction. They're on a budget - time and money wise - they don't pay insiders nor take the time to learn how any of that is done in real life just for a 42 minute episode which is forgotten the very next day. It's a shame what has become of America when everything on TV must be the true and only way to do things...
    Epic fail bud. You do know that screenplays are written long before a movie or tv drama is produced???

    And my very basic Scarface reference is the same one presented in Breaking Bad which are completely legitimate avenues of ML. I could very easily write out the steps to ML via those avenues as well as via a bar/club/restaurant based on forensic accounting knowledge, but that's a waste of time besides being a terribly bad idea in itself.

    The point is (which you didn't comment on as your post was more of a troll) is that buying a GC doesn't "clean" money in a ML scheme. The original source of the money hasn't been cleaned.
    MileageGoblin is offline  
    Old Oct 13, 2015, 12:51 pm
      #10803  
     
    Join Date: Dec 2013
    Posts: 3,555
    I really hope Target fixes RB to work with debit soon. But if people would only post data points instead of getting into discussions about ML or any other off topic tangents that need to go into its own separate thread that would be appreciated.
    ericdabbs is offline  
    Old Oct 13, 2015, 1:00 pm
      #10804  
     
    Join Date: Sep 2014
    Posts: 1,837
    Originally Posted by ericdabbs
    I really hope Target fixes RB to work with debit soon. But if people would only post data points instead of getting into discussions about ML or any other off topic tangents that need to go into its own separate thread that would be appreciated.
    ^^^
    lumangoy is offline  
    Old Oct 13, 2015, 1:01 pm
      #10805  
    FlyerTalk Evangelist
     
    Join Date: Apr 2002
    Location: Madison, WI, USA
    Posts: 14,162
    Originally Posted by mattvorwald
    Nothing I said was opinion. It is an absolute fact.
    A guy who posts hearsay and calls it fact thinks simply declaring it "absolute fact" removes all doubt.

    Um, sure.
    PaulMSN is offline  
    Old Oct 13, 2015, 1:07 pm
      #10806  
     
    Join Date: Aug 2011
    Location: SFO/SJC
    Programs: MR,UR, UA, BA, AA, Hotels
    Posts: 581
    That works flawlessly for Dick Cheney and Turd Blossom..
    Originally Posted by PaulMSN
    A guy who posts hearsay and calls it fact thinks simply declaring it "absolute fact" removes all doubt.

    Um, sure.
    rdover1 is offline  
    Old Oct 13, 2015, 1:15 pm
      #10807  
     
    Join Date: Jun 2012
    Location: ATL
    Programs: DL, Marriott
    Posts: 728
    Everyone's arguing with each other because we are sad about RB ;_;
    pritomd is offline  
    Old Oct 13, 2015, 1:17 pm
      #10808  
     
    Join Date: Apr 2015
    Location: San Diego
    Posts: 229
    The posts now are absolutely hilarious. I'm hoping folks can continue posting success/failure loads over the next couple days and the remaining weeks of Oct. leading to Nov., as a fall-back plan, would like to switch to a different AmEx product if in fact RB is truly cash only.
    memphian901 is offline  
    Old Oct 13, 2015, 1:25 pm
      #10809  
     
    Join Date: Jun 2015
    Posts: 1,727
    Originally Posted by NoonRadar
    P.S. What other things do you suggest we/people for troubleshooting and data points purposes?
    Post data points for time of day attempts. Maybe if you load before they turn off the debit loading switch for the day... Forget that CVS' system is able to prevent VRs and restrict quantities 24/7. If we could just find a five minute window to load all would be well, errrr, at least better.
    Chelski is offline  
    Old Oct 13, 2015, 1:28 pm
      #10810  
     
    Join Date: Jun 2015
    Posts: 10
    Amex RB Survey?

    Just received an email from Amex regarding a survey to provide feedback on the RB online experience... Related? Unknown.

    Please keep posting data points.

    EDIT: Survey asks questions such as "What is the single most important reason you would recommend Prepaid REDcard?".

    EDIT2: With pictures. See time stamp. No time to doctor. Screenshot 1 Screenshot 2

    PS. Don't forget to read your Bibles.

    Last edited by flying_kame; Oct 13, 2015 at 1:45 pm
    flying_kame is offline  
    Old Oct 13, 2015, 1:33 pm
      #10811  
     
    Join Date: Feb 2015
    Posts: 910
    Originally Posted by flying_kame
    Just received an email from Amex regarding a survey to provide feedback on the RB online experience... Related? Unknown.

    Please keep posting data points.
    Please redact (block with black etc) identifying info and upload the picture of the email, being that pics are worth 1,001 descriptions in such cases.
    NoonRadar is offline  
    Old Oct 13, 2015, 1:40 pm
      #10812  
     
    Join Date: Feb 2015
    Posts: 5
    Just a couple more data points for you...

    I just tried to load a Simon Mall VGC to my Redbird at two different Targets in SE PA. At the first one I went to, the cust serv rep told me that just today they had a policy change and that I will only be able to load cash to my PrePaid Redcard from now on. She pointed me to the in store ATM to get cash. She would not even begin to process the debit load.

    I then tried another close by store. In this case, I asked the rep if debit card reloads to RedCard were working. She told me that yes they were - in fact she did some yesterday for other customers. So, we go through the process as usual and then she gets a funny look on her face. She says "Hmm, it doesn't seem to be letting you load - I don't know why it's not working." I just tell her to abort the transaction and as I'm walking out into the parking lot, I let out a huge yell of "NOOOOOOOOOOOOOOO!!!"
    m_bean is offline  
    Old Oct 13, 2015, 1:41 pm
      #10813  
     
    Join Date: Jun 2004
    Location: IAD
    Programs: All of them to one degree or another
    Posts: 447
    Originally Posted by flying_kame
    Survey asks questions such as "What is the single most important reason you would recommend Prepaid REDcard?".
    Appropriate Response: "The ability to load my prepaid card with my debit card in store."
    DeaconY is offline  
    Old Oct 13, 2015, 1:43 pm
      #10814  
     
    Join Date: Jun 2015
    Posts: 10
    See original post.

    EDIT: Taking recommendations on whether or not I should mention "debit cards" when listing the most important reason I used RB.

    Last edited by flying_kame; Oct 13, 2015 at 1:50 pm
    flying_kame is offline  
    Old Oct 13, 2015, 1:43 pm
      #10815  
     
    Join Date: May 2015
    Posts: 284
    Originally Posted by NoonRadar
    Please redact (block with black etc) identifying info and upload the picture of the email, being that pics are worth 1,001 descriptions in such cases.
    I received the survey request as well. Dont believe there is much value in discussing it, but the text reads as follows:

    Dear Valued Guest,

    American Express would greatly appreciate your feedback. Our records show you recently had contact with American Express on 2015-10-12. It is our goal to provide world class service, and your responses will help us to evaluate our current performance and identify areas for improvement.

    Please think about your American Express online experience regarding your Prepaid REDcard on 2015-10-12. Do you remember logging on at this time?

    ◄ Yes ►
    ◄ No ►

    We've asked an independent research company to conduct a brief survey. This survey will take just a few minutes to complete, and no personal information will be requested. We encourage an early response, as the survey is only open for a limited time.

    Your feedback, time and thoughts are greatly appreciated.

    If you have any technical problems with the survey, please contact [email protected].
    Radster is offline  

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