Prepaid REDcard (Target) 2015-2016

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Nov 24, 2015

Dear XXXXXXXXX,

We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:

• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)


DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/


DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)

Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.


WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.
  • Things to know when considering the Redbird card
    • Redbird can only be purchased in store. Cannot register online without temp Redbird card.
    • Temp Redbird cards CANNOT be purchased with CC with initial load of up to $500 (minimum load appears to be $1, although documentation states $0.01 (see post #654)).
    • Cannot have an existing Bluebird or Serve account. If you have an existing Bluebird or Serve account, you will need to close that account before registering for the permanent Redbird card.
    • See FAQ below for answers to common questions before posting

WEBSITE:
This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
https://amex.serve.com/prepaidredcard

PREPAID REDCARD LOAD LIMITS
Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
Online Debit Card Load * - $200/day and $1,000/month
Checking/Savings Account - $2,000/month
Checks - $2,000/day and $10,000/month
ATM Withdrawals - $750/day and $2,000/month



All "Monthly" limits are per calendar month and reset on the 1st of each month.
Daily limits reset at midnight Eastern time, 9 PM Pacific time.

*For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.

ATM Withdrawals:
No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.

RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard

FREQUENTLY ASKED QUESTIONS
Q: Can I reload a RB at a Target that doesn't sell RB?
Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904

Q: Can I buy or reload a RB in North Carolina?
See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.

Q: Can I reload the RB at any register, or just at the Customer Service desk?
It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.

Q: What is the most efficient way to drain a RedCard?
Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.

Q: I cant access the BillPay feature through the RB website!
Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.

Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
Yes.

Q: How many Redbird cards can you purchase at once?
You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.

Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
No. You will have to cancel your Bluebird or Serve account first before registering.

Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.

Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.

Q: Can we get Redbird online?
No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.

Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.

Q: Can we load Redbird with Target gift cards at Target?NO.
When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.

Q: What are the card’s load limits per transaction at Target?
[B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.

Q: What credit cards can I use to reload RedCard in Target stores?
NONE. As of May 6, 2015, credit cards cannot be used to reload.

Q: Can I reload with a debit card?
Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.

Q: Can I reload with a prepaid debit card or Vanilla Visa?
Yes, but only if you have a PIN for that card.

Q: How can I load 2 debit cards in one transaction? Example 2x$500.
1. Swipe debit card on my terminal after total comes up $1000.
2. PIN pad comes up. Enter 4 digit PIN.
3. Do you want cash back? press NO
4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
6. Swipe card #2. Enter PIN
7. Repeat 3 to 5. Total: 0.00
8. Receipt prints. Thank cashier. The end.
(thanks to Mamibear)

Q: Can someone else buy a Redbird card for you?
Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.

Q: Can you reload Serve/Bluebird at Target?
No.

Q: How do I contact Target's support team to resolve an issue with my RedCard?
Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).

Q: Can you have both Redbird and AFT cards?
Yes.
You can have both Redbird and AFT since they are independent products.

Q: I got a "Pending" notice that the registration is being reviewed, what now?
Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
• Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)


Secure Document Upload
Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
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Old Jun 19, 15, 6:01 pm
  #8626  
 
Join Date: Feb 2012
Location: Los Angles
Posts: 2,092
Originally Posted by donuteric View Post
I'll take the credit for it in the TMO thread. It was from a conversation with DW at CVS and somehow ended with the two of us calling it gebit.

I did recently purchase Plastc. Let's see how much the card is useful in MS when I get it.
Right, I read it in one of the threads on FT, not sure which one but I thought appropriate.
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Old Jun 19, 15, 6:08 pm
  #8627  
 
Join Date: Apr 2010
Location: Denver, CO
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Originally Posted by Superorb View Post
You don't mean the entire Denver Metro area, do you?
I do, and if I am mistaken I will be VERY happy to be proven wrong! AFAIK the only KATE in all of the area people usually refer to as Denver is in Aurora...
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Old Jun 20, 15, 5:15 am
  #8628  
 
Join Date: Jul 2013
Location: DC Metro Area
Posts: 61
Originally Posted by ryejay98 View Post
For the record, it is now 29 May and the money was still not refunded or credited to the account.

Called 11 May - told it would take 3-5 business days

Called 16 May - told it would take 3-5 business days

Called 29 May - told it would take 5-10 business days

I know the issue will be resolved eventually, but it's rather funny how inept American Express seems to be.
08 June - an American woman called me and asked me to fax over the receipt
11 June - money was deposited into my Redcard account

Sheesh
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Old Jun 20, 15, 10:12 am
  #8629  
 
Join Date: Jul 2001
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Originally Posted by Julian Brennan View Post
Hehe exactly my thoughts. Whenever I log in all the other threads have a few new posts but in this one here there's like 3 new pages and zilch new information. I always wonder how many folks can talk so much about nothing has changed...
Think of this as the Seinfeld thread. It's a thread about nothing ... or at least nothing new.

Originally Posted by prasha11 View Post
How do u know? Are u one of those 'know it all' type?

Your money is drained, funds misappropriated and u have to sweat to get fixed?

Where is that money? disappeared in their back pockets?

If it was an honest mistake or error, why 1 phone call not enough? no wonder they are called 'the Banksters'
Come on, Prasha. No need to get anyone too nervous over the remote possibility of losing his money. You've been in this game long enough to know that AmEx is pretty incompetent. It's not surprising that his money has temporarily vanished into the ether.
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Old Jun 20, 15, 11:20 am
  #8630  
 
Join Date: Sep 2013
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Originally Posted by iflyjetz View Post
Think of this as the Seinfeld thread. It's a thread about nothing ... or at least nothing new.
Tru Dat... Every time I work my way thru all the "new" posts about nothing, I wonder why I did that again.
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Old Jun 20, 15, 11:46 am
  #8631  
 
Join Date: Feb 2014
Posts: 794
Just figured out the newer POS at some stores. Have them press k8 and you swipe your redcard. Then proceed as normal.

Makes the process easier for loading cards with a different name, in my opinion.
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Old Jun 20, 15, 12:14 pm
  #8632  
 
Join Date: Aug 2012
Location: Angels
Posts: 194
Originally Posted by PaulMSN View Post
Yesterday I put $1000 into my Redcard and the woman said that I couldn't load with CC or GCs. [. . .] I'm hoping she was misinformed and it's not actually store policy to deny GC usage.
Originally Posted by mastermind85 View Post
In this case, I'm pretty sure she was referring to Target GCs.
I'm inclined to agree, as the CSR's monitor warns the to not accept Target GCs.

[Update: I just saw FM's post from yesterday, so I certainly could be incorrect. Personally, I have not experienced a "no Gebit" policy in my area]

Originally Posted by Radster View Post
I asked a SW employee what the override minimum amount was and she told it varied from store to store "sometimes, $100, sometimes $200". I didn't pursue this option any further after that. But it sounds like $500 is actual magic number.
IME purchases over $1000 at Safeway-owned stores need the override card to process, and that the GC purchase fees are included in reaching that total.

Last edited by dedkends; Jun 20, 15 at 12:34 pm
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Old Jun 21, 15, 12:59 pm
  #8633  
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Join Date: Jul 2003
Location: Florida
Posts: 26,937
Things took a turn to worse at local Target

Today I found out the cashiers are not allowed to load Red Card (that is the supervisor's definition) - can only be done at CS desk.

While at CS desk there is no hiccup to load, I get a sense further scrutiny is coming in my area.
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Old Jun 21, 15, 3:00 pm
  #8634  
 
Join Date: Oct 2014
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Originally Posted by exarkun View Post
Just figured out the newer POS at some stores. Have them press k8 and you swipe your redcard. Then proceed as normal.

Makes the process easier for loading cards with a different name, in my opinion.

So, to clarify, they press k8 and then you swipe your redcard at the cc terminal or with cashier still? K8 is an "extras" button...does the cashier have to select something else in the screen that pops up after they press k8? What happened at your target with the new POS when you tried reloading at cash register...did it ask for a code or do nothing? At the Target my wife frequents (just got new POS), when she swipes RB at cc terminal, it still asks for the code (which she had a manager input it before from the new POS manual)...it holds up the line to get the code again, so she just goes to CS. A real PITA...would sure like to know if you have had the same experience and if pressing the K8 button is all the cashier has to do...THX.
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Old Jun 21, 15, 3:14 pm
  #8635  
 
Join Date: Feb 2014
Posts: 794
Originally Posted by RickyBobby View Post
So, to clarify, they press k8 and then you swipe your redcard at the cc terminal or with cashier still? K8 is an "extras" button...does the cashier have to select something else in the screen that pops up after they press k8? What happened at your target with the new POS when you tried reloading at cash register...did it ask for a code or do nothing? At the Target my wife frequents (just got new POS), when she swipes RB at cc terminal, it still asks for the code (which she had a manager input it before from the new POS manual)...it holds up the line to get the code again, so she just goes to CS. A real PITA...would sure like to know if you have had the same experience and if pressing the K8 button is all the cashier has to do...THX.
All the cashier does is press K8.
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Old Jun 21, 15, 4:29 pm
  #8636  
 
Join Date: Jan 2010
Location: Florida
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Originally Posted by Happy View Post
Today I found out the cashiers are not allowed to load Red Card (that is the supervisor's definition) - can only be done at CS desk.

While at CS desk there is no hiccup to load, I get a sense further scrutiny is coming in my area.
Every target I've been to in S Fl has been load at cs. Just sayin.
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Old Jun 21, 15, 10:39 pm
  #8637  
 
Join Date: May 2015
Posts: 330
Target Visa Gift Cards

Hi all -

Curious if anyone has had success loading a Target MasterCard Gift Card (debit) to their redbird? Sorry if this has been asked. Getting lazy and saw them tonight, thought it might just be easier to buy and then load.

Thanks for any data points.
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Old Jun 21, 15, 10:56 pm
  #8638  
 
Join Date: Apr 2015
Location: San Diego
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Originally Posted by ManFactSpendLA View Post
Hi all -

Curious if anyone has had success loading a Target MasterCard Gift Card (debit) to their redbird? Sorry if this has been asked. Getting lazy and saw them tonight, thought it might just be easier to buy and then load.

Thanks for any data points.
yep, it works ... just make sure it is a pin-enabled MC GC.
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Old Jun 21, 15, 11:19 pm
  #8639  
 
Join Date: Jun 2015
Posts: 1
Please advice

Can anyone advice me as I am new in this game, I like to use my chase ink card which gives me 5% cash back from office supplies stores but I am unable to find more than $200 value gift cards from staples or office depot to load my redbird. I am looking for $500 debit gift cards as I have only $4.95 X 2 ($9.90 in fees) to load $1000 but with $200 cards I have to pay $4.95 X 5 ($24.75 in fees) that will negate the benefits and effort.

Thanks
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Old Jun 22, 15, 1:09 am
  #8640  
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Originally Posted by reubenfairbird View Post
Every target I've been to in S Fl has been load at cs. Just sayin.
I am at South Florida.

I could do both up till yesterday. I pick CS or register based on where I parked at the lot. At this Target which is very close to home, during the day the very shady area is on the side of the entrance that leads to the grocery dept, and is the farthest to the CS desk. If I come at night I use the entrance that the CS is immediately at the right. I also pick which to use based on how long a line there is.

Yesterday it was day time also the registers were not busy but a floor supervisor told me I needed to go to CS. On my way to the CS there were 2 registers no customer. I asked, both cashiers said needed to do it at the CS. One even added, we were not allowed to do it at the register any more.

Last edited by Happy; Jun 22, 15 at 1:19 am
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