Jan 10, 2015, 9:20 pm
Last edit by: NoonRadar
Nov 24, 2015
Dear XXXXXXXXX,
We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:
• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)
DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/
DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)
Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.
WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.
WEBSITE:
This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
https://amex.serve.com/prepaidredcard
PREPAID REDCARD LOAD LIMITS
Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
Online Debit Card Load * - $200/day and $1,000/month
Checking/Savings Account - $2,000/month
Checks - $2,000/day and $10,000/month
ATM Withdrawals - $750/day and $2,000/month
All "Monthly" limits are per calendar month and reset on the 1st of each month.
Daily limits reset at midnight Eastern time, 9 PM Pacific time.
*For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.
ATM Withdrawals:
No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.
RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard
FREQUENTLY ASKED QUESTIONS
Q: Can I reload a RB at a Target that doesn't sell RB?
Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904
Q: Can I buy or reload a RB in North Carolina?
See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.
Q: Can I reload the RB at any register, or just at the Customer Service desk?
It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.
Q: What is the most efficient way to drain a RedCard?
Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.
Q: I cant access the BillPay feature through the RB website!
Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.
Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
Yes.
Q: How many Redbird cards can you purchase at once?
You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.
Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
No. You will have to cancel your Bluebird or Serve account first before registering.
Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.
Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.
Q: Can we get Redbird online?
No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.
Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.
Q: Can we load Redbird with Target gift cards at Target?NO.
When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.
Q: What are the card’s load limits per transaction at Target?
[B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.
Q: What credit cards can I use to reload RedCard in Target stores?
NONE. As of May 6, 2015, credit cards cannot be used to reload.
Q: Can I reload with a debit card?
Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.
Q: Can I reload with a prepaid debit card or Vanilla Visa?
Yes, but only if you have a PIN for that card.
Q: How can I load 2 debit cards in one transaction? Example 2x$500.
1. Swipe debit card on my terminal after total comes up $1000.
2. PIN pad comes up. Enter 4 digit PIN.
3. Do you want cash back? press NO
4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
6. Swipe card #2. Enter PIN
7. Repeat 3 to 5. Total: 0.00
8. Receipt prints. Thank cashier. The end.
(thanks to Mamibear)
Q: Can someone else buy a Redbird card for you?
Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.
Q: Can you reload Serve/Bluebird at Target?
No.
Q: How do I contact Target's support team to resolve an issue with my RedCard?
Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).
Q: Can you have both Redbird and AFT cards?
Yes.
You can have both Redbird and AFT since they are independent products.
Q: I got a "Pending" notice that the registration is being reviewed, what now?
Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
• Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
Secure Document Upload
Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
Prepaid REDcard (Target) 2015-2016
Aug 4, 2015, 1:09 pm
#9376
Join Date: Jul 2014
Posts: 286
Interesting situation today.
At lunchtime, I went to my usual Target to load and it kept kicking back the OV VGC. The reader wouldn't recognize it and said "card not valid" or something like that. The CSR tried it on her machine and it wouldn't work. We did one with my bank's regular debit card and it did work.
On the way home, I stopped at another Target. Same issue. This time, the CSR said, can I see the card? He looks at it and says, "is this a gift card?" I said, "Um, no, it's a debit"
He runs it through on the register, punches some buttons and it works! I go through my PIN process and my $500 loaded.
Odd!
At lunchtime, I went to my usual Target to load and it kept kicking back the OV VGC. The reader wouldn't recognize it and said "card not valid" or something like that. The CSR tried it on her machine and it wouldn't work. We did one with my bank's regular debit card and it did work.
On the way home, I stopped at another Target. Same issue. This time, the CSR said, can I see the card? He looks at it and says, "is this a gift card?" I said, "Um, no, it's a debit"
He runs it through on the register, punches some buttons and it works! I go through my PIN process and my $500 loaded.
Odd!
So I hand the card to the cashier and she tries it. It scans but she tries it as credit, and of course the POS kicks it back. At this point I'm starting to sweat because I'm wondering if I'm going to get stuck with a partial load and how does that even work (never thought to just use my bank debit).
She then flips her light on and the manager comes over. Manager insists on running as credit "because it has a Visa logo". I tell her the POS will kick it back.
Cashier finally runs as debit (properly) and all is well. I went back yesterday and the cashier was working in the food area (rotisserie/fried chicken/etc.). I guess maybe she wasn't cutting it as a cashier.
Aug 4, 2015, 4:52 pm
#9377
Join Date: Jun 2013
Posts: 531
Totally blown away at TGT GS yesterday:
Pull out RC, CSR says: " You want to load a thousand, using 2 cards?"
After that: "You want another thousand, same way?"
Then: "And now $500?"
And then: "I see you have another RC in your wallet. Want to do same thing for it?"
Girl of my dreams!
Pull out RC, CSR says: " You want to load a thousand, using 2 cards?"
After that: "You want another thousand, same way?"
Then: "And now $500?"
And then: "I see you have another RC in your wallet. Want to do same thing for it?"
Girl of my dreams!
Aug 4, 2015, 9:35 pm
#9378
Join Date: Apr 2013
Posts: 77
Weird experience
Went to my local Target today in a Philly suburb, two VGC's for one $1K load onto RB. Normal routine, asked them to load $1K, came to the "do you want it all on one card", pressed no. The associate got confused and said he hadn't had luck doing $1,000 loads but $200 loads were working fine. He clearly didn't know how to divide the load amongst multiple cards so I let him do what he was comfortable with. We proceeded to do 4x $200 loads and 2x $100 loads. He was extremely courteous and patient throughout the ten minute ordeal.
Aug 4, 2015, 11:26 pm
#9379
Join Date: Mar 2014
Posts: 148
Valparaiso, IN. Store DEAD!
I talked to the manager this morning and she said an email was sent out from corporate that stated: "Name on debit card must match name on drivers license for all Red Card loads." I asked her for a print out, but she was unable to obtain one for me. I hope she is mistaking and just not reading it correctly. I will try another Target in Merrillville, IN. tomorrow. Any MSers out there around the Merrillville area having success?
Aug 4, 2015, 11:44 pm
#9380
Join Date: Apr 2015
Posts: 116
Last week...
Today...
So, last week she made the decision and this week she received an email from corporate that no other store has received.
Interesting.
Data Point:
Valparaiso Indiana Target had a meeting with all the employees and the Manager has decided to only allow cards with the persons name on it for reloads. I believe this is going to be the same for all Targets soon. Looks like back to BB for me. At least the Kiosk works half the time at the Walmart near me.
Valparaiso Indiana Target had a meeting with all the employees and the Manager has decided to only allow cards with the persons name on it for reloads. I believe this is going to be the same for all Targets soon. Looks like back to BB for me. At least the Kiosk works half the time at the Walmart near me.
I talked to the manager this morning and she said an email was sent out from corporate that stated: "Name on debit card must match name on drivers license for all Red Card loads." I asked her for a print out, but she was unable to obtain one for me. I hope she is mistaking and just not reading it correctly. I will try another Target in Merrillville, IN. tomorrow. Any MSers out there around the Merrillville area having success?
Interesting.
Aug 4, 2015, 11:59 pm
#9381
Join Date: Mar 2014
Posts: 148
Ya, that's what I thought too. I have been trying to play the "nice" card in hoping for her to change her mind. She told me her hands are tied. There is nothing she can do. I told her she will be referred to as a "Rogue Manager" online in my chat forums. lol
Aug 5, 2015, 6:18 am
#9382
Join Date: Aug 2013
Posts: 1,207
And you will likely be referred to as the shady person with an online forum chat about redcard who tried to push her into using gcs, and then you will be remembered and therefore never able to get away with it at that store even though if you had done things differently you probably could have managed it. GG.
Aug 5, 2015, 6:44 am
#9383
Join Date: Apr 2015
Location: Hopkinton, MA
Posts: 232
I talked to the manager this morning and she said an email was sent out from corporate that stated: "Name on debit card must match name on drivers license for all Red Card loads." I asked her for a print out, but she was unable to obtain one for me. I hope she is mistaking and just not reading it correctly. I will try another Target in Merrillville, IN. tomorrow. Any MSers out there around the Merrillville area having success?
So anyways, the manager was determined that he was going to get my load to work. He started over and did one transaction for $500. Then the screen asking if you wanted to load the whole card could be answered "yes" and it worked. As others have noted and I found, if you try to load more than is on one gift card, you can't. Answering either yes or no on the "do you want to load the entire amount on this card" bounces you out. So 2 loads and I'm out the door successful with a gc load from the stop & shop gas points offer.
Aug 5, 2015, 7:54 am
#9385
Join Date: Jan 2015
Location: Champaign, IL
Programs: Total Rewards Diamond, Wyndham Diamond, Marriott Gold, AA Gold
Posts: 564
I think it's funny how if I initiate the split transaction on my side, most of the employees completely freak out, but if I tell them up front, then they know what to do.
Aug 5, 2015, 9:03 am
#9386
Join Date: Jun 2015
Posts: 348
I agree. The process has been a lot more quicker for me as well, especially when I tell them at the outset, "I would like to load $amount split between x number of cards."
Aug 5, 2015, 9:41 am
#9387
Join Date: Dec 2004
Posts: 393
As others have noted and I found, if you try to load more than is on one gift card, you can't. Answering either yes or no on the "do you want to load the entire amount on this card" bounces you out. So 2 loads and I'm out the door successful with a gc load from the stop & shop gas points offer.
Aug 5, 2015, 10:24 am
#9388
Join Date: Sep 2011
Location: ORD/MDW
Programs: AA EXP, DL-Plat, WN-CP | Hotels: Choice-Gld, IHG-Plt, Rad-Gld, HH-Dia, Hyatt-Glob, Marriott-LtPlt
Posts: 2,889
I agree. The process has been a lot more quicker for me as well, especially when I tell them at the outset, "I would like to load $amount split between x number of cards."
Aug 5, 2015, 12:44 pm
#9390
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
Posts: 5,536
I talked to the manager this morning and she said an email was sent out from corporate that stated: "Name on debit card must match name on drivers license for all Red Card loads." I asked her for a print out, but she was unable to obtain one for me. I hope she is mistaking and just not reading it correctly. I will try another Target in Merrillville, IN. tomorrow. Any MSers out there around the Merrillville area having success?