Old Jan 10, 2015, 9:20 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: NoonRadar

Nov 24, 2015

Dear XXXXXXXXX,

We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:

• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)


DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/


DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)

Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.


WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.

    WEBSITE:
    This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
    https://amex.serve.com/prepaidredcard

    PREPAID REDCARD LOAD LIMITS
    Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
    Online Debit Card Load * - $200/day and $1,000/month
    Checking/Savings Account - $2,000/month
    Checks - $2,000/day and $10,000/month
    ATM Withdrawals - $750/day and $2,000/month



    All "Monthly" limits are per calendar month and reset on the 1st of each month.
    Daily limits reset at midnight Eastern time, 9 PM Pacific time.

    *For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.

    ATM Withdrawals:
    No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.

    RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard

    FREQUENTLY ASKED QUESTIONS
    Q: Can I reload a RB at a Target that doesn't sell RB?
    Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904

    Q: Can I buy or reload a RB in North Carolina?
    See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
    There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.

    Q: Can I reload the RB at any register, or just at the Customer Service desk?
    It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.

    Q: What is the most efficient way to drain a RedCard?
    Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.

    Q: I cant access the BillPay feature through the RB website!
    Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.

    Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
    Yes.

    Q: How many Redbird cards can you purchase at once?
    You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.

    Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
    No. You will have to cancel your Bluebird or Serve account first before registering.

    Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
    Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.

    Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
    If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.

    Q: Can we get Redbird online?
    No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.

    Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
    No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.

    Q: Can we load Redbird with Target gift cards at Target?NO.
    When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.

    Q: What are the card’s load limits per transaction at Target?
    [B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.

    Q: What credit cards can I use to reload RedCard in Target stores?
    NONE. As of May 6, 2015, credit cards cannot be used to reload.

    Q: Can I reload with a debit card?
    Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.

    Q: Can I reload with a prepaid debit card or Vanilla Visa?
    Yes, but only if you have a PIN for that card.

    Q: How can I load 2 debit cards in one transaction? Example 2x$500.
    1. Swipe debit card on my terminal after total comes up $1000.
    2. PIN pad comes up. Enter 4 digit PIN.
    3. Do you want cash back? press NO
    4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
    5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
    6. Swipe card #2. Enter PIN
    7. Repeat 3 to 5. Total: 0.00
    8. Receipt prints. Thank cashier. The end.
    (thanks to Mamibear)

    Q: Can someone else buy a Redbird card for you?
    Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.

    Q: Can you reload Serve/Bluebird at Target?
    No.

    Q: How do I contact Target's support team to resolve an issue with my RedCard?
    Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).

    Q: Can you have both Redbird and AFT cards?
    Yes.
    You can have both Redbird and AFT since they are independent products.

    Q: I got a "Pending" notice that the registration is being reviewed, what now?
    Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
    • Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
    ◦ Social Security Card, OR
    ◦ A Medicare insurance card
    Plus...
    • Picture ID
    ◦ A valid driver's license card OR
    ◦ A valid state issued ID OR
    ◦ A valid United States Government ID Card (e.g. Green Card) OR
    ◦ A valid United States Passport (photo page only)


    Secure Document Upload
    Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
    Print Wikipost

    Prepaid REDcard (Target) 2015-2016

    Old Aug 3, 2015, 6:53 pm
      #9361  
     
    Join Date: Jul 2010
    Posts: 35
    Confirmed known issue

    Originally Posted by Parkerthon
    Same issue. Also sell card prompt. North Detroit
    Hyper overly helpful csr called the target redcard store line before I could blink and said it's a known issue, they said they think 5 hours till they fix it. Having been on other side of that phone before, i hazard a guess at a system upgrade gone sideways. With the level of redundancy they build into it apps and infrastructure these days, things rarely go down due to failures unless its a failed upgrade or patch. Here's to hoping nothing is changing on back end that impacts our habits.
    Parkerthon is offline  
    Old Aug 3, 2015, 7:18 pm
      #9362  
     
    Join Date: Nov 2014
    Location: AZ
    Posts: 250
    Originally Posted by uPantcho
    we should also do a bank debit $1 load with the CSRs that do not allow us to use gift card and proceed to destroy them @ the surveys haha
    Please don't. Remember most of these policies are coming down from store management, and it's not fair to penalize the CSR for simply doing their job.
    devnull is offline  
    Old Aug 3, 2015, 8:07 pm
      #9363  
     
    Join Date: Sep 2012
    Posts: 4,431
    So it seems RB system is down at Target now. I wonder if AMEX doing an update. Hopefully nothing that'll make this harder
    DaveInLA is offline  
    Old Aug 3, 2015, 8:18 pm
      #9364  
     
    Join Date: Feb 2015
    Posts: 51
    Originally Posted by Parkerthon
    Same issue. Also sell card prompt. North Detroit
    Loaded 2 VGCs in Livonia Target around 7:30PM today with no issues...
    Aleko is offline  
    Old Aug 3, 2015, 8:19 pm
      #9365  
     
    Join Date: Sep 2014
    Posts: 1,837
    Originally Posted by Aleko
    Loaded 2 VGCs in Livonia Target around 7:30PM today with no issues...
    I wasn't able to load in Ann Arbor around 8pm
    lumangoy is offline  
    Old Aug 3, 2015, 9:17 pm
      #9366  
     
    Join Date: May 2005
    Posts: 1,338
    Was able to load in DFW at 8pm CDT.
    MileageGoblin is offline  
    Old Aug 3, 2015, 10:48 pm
      #9367  
     
    Join Date: Oct 2006
    Location: Long Beach, CA
    Programs: AA PLTPRO, HH Diamond, IHG Plat, Marriott Plat, Hyatt Globalist
    Posts: 3,579
    Interesting situation today.

    At lunchtime, I went to my usual Target to load and it kept kicking back the OV VGC. The reader wouldn't recognize it and said "card not valid" or something like that. The CSR tried it on her machine and it wouldn't work. We did one with my bank's regular debit card and it did work.

    On the way home, I stopped at another Target. Same issue. This time, the CSR said, can I see the card? He looks at it and says, "is this a gift card?" I said, "Um, no, it's a debit"

    He runs it through on the register, punches some buttons and it works! I go through my PIN process and my $500 loaded.

    Odd!
    OskiBear is offline  
    Old Aug 3, 2015, 11:42 pm
      #9368  
     
    Join Date: Apr 2015
    Posts: 81
    Originally Posted by devnull
    Please don't. Remember most of these policies are coming down from store management, and it's not fair to penalize the CSR for simply doing their job.
    i wasnt being serious (hence the haha at the end) but it is always good to have someone point out :P

    i was planning on a trip to a simon mall tomorrow but with ppl having trouble loading i will wait (first time ever going to a simon...)

    Last edited by uPantcho; Aug 4, 2015 at 12:00 am
    uPantcho is offline  
    Old Aug 4, 2015, 6:04 am
      #9369  
     
    Join Date: Oct 2013
    Posts: 1,322
    Totally blown away at TGT GS yesterday:

    Pull out RC, CSR says: " You want to load a thousand, using 2 cards?"
    After that: "You want another thousand, same way?"
    Then: "And now $500?"
    And then: "I see you have another RC in your wallet. Want to do same thing for it?"

    Girl of my dreams!
    tuphat is offline  
    Old Aug 4, 2015, 7:59 am
      #9370  
     
    Join Date: Jul 2012
    Posts: 274
    anyone know what is the max credit card swipe per $1k?
    BB has 4 max swipes, how about RB?
    oozze is offline  
    Old Aug 4, 2015, 8:01 am
      #9371  
     
    Join Date: Sep 2014
    Posts: 1,837
    Originally Posted by oozze
    anyone know what is the max credit card swipe per $1k?
    BB has 4 max swipes, how about RB?
    credit card load? or do you mean debit?
    lumangoy is offline  
    Old Aug 4, 2015, 8:39 am
      #9372  
     
    Join Date: Mar 2009
    Posts: 2,298
    Originally Posted by oozze
    anyone know what is the max credit card swipe per $1k?
    BB has 4 max swipes, how about RB?
    I'm pretty sure it's WM that imposes that 4 swipe/transaction limit. Either way, people have definitely shown 2 cards per $1000 transaction works.
    danpeake is online now  
    Old Aug 4, 2015, 8:44 am
      #9373  
     
    Join Date: Feb 2015
    Posts: 595
    I've swiped several (7+) cards at TGT for RB before. But that was in the credit days, auto draining Kroger or Staples VGCs. Since then, I've limited myself to 3 or 4 swipes per load just to not slow down the lines since it takes longer to enter the PINs and walk the cashiers through the split tender process.
    shadow520 is offline  
    Old Aug 4, 2015, 10:06 am
      #9374  
     
    Join Date: Jul 2012
    Posts: 274
    Originally Posted by lumangoy
    credit card load? or do you mean debit?
    sorry..yea typo.

    Originally Posted by shadow520
    I've swiped several (7+) cards at TGT for RB before. But that was in the credit days, auto draining Kroger or Staples VGCs. Since then, I've limited myself to 3 or 4 swipes per load just to not slow down the lines since it takes longer to enter the PINs and walk the cashiers through the split tender process.
    ok. I always only do 2 swipes. Need to unload $200 GC. Will do 3 swipes.
    oozze is offline  
    Old Aug 4, 2015, 12:39 pm
      #9375  
     
    Join Date: Aug 2013
    Posts: 714
    Loaded $2500 in OVs an hour ago using the new system. Takes forever...
    diseased is offline  

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