Jan 10, 2015, 9:20 pm
Last edit by: NoonRadar
Nov 24, 2015
Dear XXXXXXXXX,
We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:
• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)
DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/
DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)
Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.
WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.
WEBSITE:
This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
https://amex.serve.com/prepaidredcard
PREPAID REDCARD LOAD LIMITS
Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
Online Debit Card Load * - $200/day and $1,000/month
Checking/Savings Account - $2,000/month
Checks - $2,000/day and $10,000/month
ATM Withdrawals - $750/day and $2,000/month
All "Monthly" limits are per calendar month and reset on the 1st of each month.
Daily limits reset at midnight Eastern time, 9 PM Pacific time.
*For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.
ATM Withdrawals:
No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.
RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard
FREQUENTLY ASKED QUESTIONS
Q: Can I reload a RB at a Target that doesn't sell RB?
Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904
Q: Can I buy or reload a RB in North Carolina?
See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.
Q: Can I reload the RB at any register, or just at the Customer Service desk?
It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.
Q: What is the most efficient way to drain a RedCard?
Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.
Q: I cant access the BillPay feature through the RB website!
Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.
Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
Yes.
Q: How many Redbird cards can you purchase at once?
You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.
Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
No. You will have to cancel your Bluebird or Serve account first before registering.
Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.
Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.
Q: Can we get Redbird online?
No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.
Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.
Q: Can we load Redbird with Target gift cards at Target?NO.
When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.
Q: What are the card’s load limits per transaction at Target?
[B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.
Q: What credit cards can I use to reload RedCard in Target stores?
NONE. As of May 6, 2015, credit cards cannot be used to reload.
Q: Can I reload with a debit card?
Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.
Q: Can I reload with a prepaid debit card or Vanilla Visa?
Yes, but only if you have a PIN for that card.
Q: How can I load 2 debit cards in one transaction? Example 2x$500.
1. Swipe debit card on my terminal after total comes up $1000.
2. PIN pad comes up. Enter 4 digit PIN.
3. Do you want cash back? press NO
4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
6. Swipe card #2. Enter PIN
7. Repeat 3 to 5. Total: 0.00
8. Receipt prints. Thank cashier. The end.
(thanks to Mamibear)
Q: Can someone else buy a Redbird card for you?
Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.
Q: Can you reload Serve/Bluebird at Target?
No.
Q: How do I contact Target's support team to resolve an issue with my RedCard?
Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).
Q: Can you have both Redbird and AFT cards?
Yes.
You can have both Redbird and AFT since they are independent products.
Q: I got a "Pending" notice that the registration is being reviewed, what now?
Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
• Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
Secure Document Upload
Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
Prepaid REDcard (Target) 2015-2016
Mar 19, 2015, 9:14 am
#4067
Join Date: Nov 2011
Programs: Delta Platinum; Marriott Platinum; Hertz PC
Posts: 39
I was also having some trouble logging in this morning. I opened a new tab in incognito mode (aka private browsing depending on your browser) and it worked. Probably something with cookie tracking or whatnot.
Mar 19, 2015, 9:25 am
#4069
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
Not specific to RB but more than just wire transfers happen in 1 biz day. There ACH transfers, which I assume RB does, that do. However yes it OP should wait. Different banks have different time periods.
Mar 19, 2015, 9:29 am
#4070
Join Date: Sep 2013
Programs: AA Lifetime Gold
Posts: 3,677
From the Wiki :
As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per credit card payment. End of story. You can, however, have multiple CC transactions one after the other so as to load up to $2500 per day. This could in some cases trigger a fraud alert from your CC company.
Since i just got my card yesterday and am going up to Target in Harlem to load and I dont want to make any mistakes. Load means the amount you put on the RB ( hope I got that part right ) so if I do $1000 on my Sapphire , and $1000 on my Citi AA card
and $500 on my INK that will be 3 transactions , and will that be be OK ?
I am working on spend on all 3 of these cards and will use bill pay to pay off Amex Biz card
Thanks for your patience
As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per credit card payment. End of story. You can, however, have multiple CC transactions one after the other so as to load up to $2500 per day. This could in some cases trigger a fraud alert from your CC company.
Since i just got my card yesterday and am going up to Target in Harlem to load and I dont want to make any mistakes. Load means the amount you put on the RB ( hope I got that part right ) so if I do $1000 on my Sapphire , and $1000 on my Citi AA card
and $500 on my INK that will be 3 transactions , and will that be be OK ?
I am working on spend on all 3 of these cards and will use bill pay to pay off Amex Biz card
Thanks for your patience
But let me add, if this is the first time loading RB with these new cards, you should pre-notify Chase and Citi in hopes of avoiding a Fraud Alert denial. With Chase you can just call the computer and input your upcoming "purchase". Call 1-800-792-0001. It used to be option #5, but I seem to remember that someone said they changed it to option #3. Once inputed, you have 30 days to complete the spend.
With Citi you have to call the number on the back of the card, tell them you want to notify them of a large upcoming purchase, and the CSR will transfer you to a special department where they will make a note in the computer. You don't have to tell them Target, and certainly not RB.
Just say it will be a retail transaction, an in store purchase, and which state it will be in. This is only good for 48 hours, so call when you are sure when you will be doing the load.That should take care of the FA problem. But nevertheless, make sure that your cell phone number is linked to your accounts, and that you have authorized them to call that number to contact you. Then take your cell with you to the store, so if they still do a FA you can clear it right away and complete the load.
Mar 19, 2015, 9:46 am
#4071
Join Date: May 2011
Programs: Spg Gold, Hilton Diamond, Hyatt Diamond
Posts: 1,578
^ Exactly correct.
But let me add, if this is the first time loading RB with these new cards, you should pre-notify Chase and Citi in hopes of avoiding a Fraud Alert denial. With Chase you can just call the computer and input your upcoming "purchase". Call 1-800-792-0001. It used to be option #5, but I seem to remember that someone said they changed it to option #3. Once inputed, you have 30 days to complete the spend.
With Citi you have to call the number on the back of the card, tell them you want to notify them of a large upcoming purchase, and the CSR will transfer you to a special department where they will make a note in the computer. You don't have to tell them Target, and certainly not RB. Just say it will be a retail transaction, an in store purchase, and which state it will be in. This is only good for 48 hours, so call when you are sure when you will be doing the load.
That should take care of the FA problem. But nevertheless, make sure that your cell phone number is linked to your accounts, and that you have authorized them to call that number to contact you. Then take your cell with you to the store, so if they still do a FA you can clear it right away and complete the load.
But let me add, if this is the first time loading RB with these new cards, you should pre-notify Chase and Citi in hopes of avoiding a Fraud Alert denial. With Chase you can just call the computer and input your upcoming "purchase". Call 1-800-792-0001. It used to be option #5, but I seem to remember that someone said they changed it to option #3. Once inputed, you have 30 days to complete the spend.
With Citi you have to call the number on the back of the card, tell them you want to notify them of a large upcoming purchase, and the CSR will transfer you to a special department where they will make a note in the computer. You don't have to tell them Target, and certainly not RB.
Just say it will be a retail transaction, an in store purchase, and which state it will be in. This is only good for 48 hours, so call when you are sure when you will be doing the load.That should take care of the FA problem. But nevertheless, make sure that your cell phone number is linked to your accounts, and that you have authorized them to call that number to contact you. Then take your cell with you to the store, so if they still do a FA you can clear it right away and complete the load.
I called Chase yesterday and went thru a whole voice recording loop and then it was option #5 again . Told them I would be making $4k in purchases on my SP card only . Think I need to call on Ink also ? I will call Citi before I go
Thanks again
Mar 19, 2015, 9:53 am
#4072
Join Date: Dec 2014
Location: Redbird Wasteland of NC
Posts: 62
There was one person only (as far as I know) that said here that tje NC issue is a POS problem that Target can't seem to fix, for months now. Really? It makes little sense to me now, thinking about it. How difficult can a POS system/software be to change, especially for a huge corporate (with many know-how and resources) like Target? It sounds like a joke almost, now that I think about it lol
No joke for us who can't load without driving to Virginia.
Mar 19, 2015, 10:17 am
#4073
Join Date: Jul 2014
Location: Austin, TX
Posts: 1,012
But let me add, if this is the first time loading RB with these new cards, you should pre-notify Chase and Citi in hopes of avoiding a Fraud Alert denial. With Chase you can just call the computer and input your upcoming "purchase". Call 1-800-792-0001. It used to be option #5, but I seem to remember that someone said they changed it to option #3. Once inputed, you have 30 days to complete the spend.
Mar 19, 2015, 10:33 am
#4074
Join Date: Jan 2013
Posts: 1,435
Probably NOT only necessary once. If you tell them you are making a large purchase today, they look for that and OK it. If you make a large purchase days later, it's totally different and might flag a FA.
By the way, even when you call in advance, you still might get a FA. Happens to me quite a bit with Citi, long before redbirds and MS. I get pre-approval, and the card still gets declined.
By the way, even when you call in advance, you still might get a FA. Happens to me quite a bit with Citi, long before redbirds and MS. I get pre-approval, and the card still gets declined.
Mar 19, 2015, 11:15 am
#4075
Join Date: Jul 2010
Posts: 53
PAYEE troubles
I'm trying to do a first time bill payment to "BARCLAYS BANK DELAWARE" for my USAirways Mastercard, but cannot get the payee listed in "ADD PAYEE", although my partner's Redcard had no problems recognizing and adding this payee automatically and neither did our Serve cards before.
Anyone else having similar problems ?
Edit: they apparently must have recently changed the payee name to: BARCLAYCARD
Anyone else having similar problems ?
Edit: they apparently must have recently changed the payee name to: BARCLAYCARD
Last edited by skyhy; Mar 19, 2015 at 11:46 am
Mar 19, 2015, 11:35 am
#4076
Join Date: Jun 2009
Location: ONT/LAX
Programs: IHG Plat
Posts: 496
I'm trying to do a first time bill payment to "BARCLAYS BANK DELAWARE" for my USAirways Mastercard, but cannot get the payee listed in "ADD PAYEE", although my partner's Redcard had no problems recognizing and adding this payee automatically and neither did our Serve cards before.
Anyone else having similar problems ?
Anyone else having similar problems ?
Mar 19, 2015, 11:47 am
#4077
Join Date: May 2011
Programs: Spg Gold, Hilton Diamond, Hyatt Diamond
Posts: 1,578
^ Exactly correct.
But let me add, if this is the first time loading RB with these new cards, you should pre-notify Chase and Citi in hopes of avoiding a Fraud Alert denial. With Chase you can just call the computer and input your upcoming "purchase". Call 1-800-792-0001. It used to be option #5, but I seem to remember that someone said they changed it to option #3. Once inputed, you have 30 days to complete the spend.
With Citi you have to call the number on the back of the card, tell them you want to notify them of a large upcoming purchase, and the CSR will transfer you to a special department where they will make a note in the computer. You don't have to tell them Target, and certainly not RB. Just say it will be a retail transaction, an in store purchase, and which state it will be in. This is only good for 48 hours, so call when you are sure when you will be doing the load.
Brugge I sent you a PM
That should take care of the FA problem. But nevertheless, make sure that your cell phone number is linked to your accounts, and that you have authorized them to call that number to contact you. Then take your cell with you to the store, so if they still do a FA you can clear it right away and complete the load.
But let me add, if this is the first time loading RB with these new cards, you should pre-notify Chase and Citi in hopes of avoiding a Fraud Alert denial. With Chase you can just call the computer and input your upcoming "purchase". Call 1-800-792-0001. It used to be option #5, but I seem to remember that someone said they changed it to option #3. Once inputed, you have 30 days to complete the spend.
With Citi you have to call the number on the back of the card, tell them you want to notify them of a large upcoming purchase, and the CSR will transfer you to a special department where they will make a note in the computer. You don't have to tell them Target, and certainly not RB.
Just say it will be a retail transaction, an in store purchase, and which state it will be in. This is only good for 48 hours, so call when you are sure when you will be doing the load.Brugge I sent you a PM
That should take care of the FA problem. But nevertheless, make sure that your cell phone number is linked to your accounts, and that you have authorized them to call that number to contact you. Then take your cell with you to the store, so if they still do a FA you can clear it right away and complete the load.
Last edited by PETERPNYC; Mar 19, 2015 at 11:47 am Reason: mistake
Mar 19, 2015, 12:38 pm
#4079
Join Date: Jul 2012
Location: TX
Posts: 94
Mar 19, 2015, 1:17 pm
#4080
Join Date: Feb 2015
Posts: 910
There are many people who have reported this. It is not hard for Target to update their POS. Rather, they seem to have intended it to reject Redbird cards. Previously a few stores were working, but it seems the "fix" was to disable them as well.
No joke for us who can't load without driving to Virginia.
No joke for us who can't load without driving to Virginia.
Most of us never thought Target didn't intend for the Redbird loads not to work in NC, however I do recall one poster pretending to have inside info and stating that Target simply can't seem to fix this technical POS issue, and that's why Redbird is not loading in NC. This person further claimed the same technical issue prevent people from loading in Arkansas (though I've yet to see reports of people trying to and not being able to load in Arkansas) and that Target is working to fix it and as soon as they can, the Redbird credit car loads would go back in NC also.
This explanation--not the NC situation--is what I'm referring to as being too funny to have been taken seriously for a moment by us, looking at it now in retrospect.