Jan 10, 2015, 9:20 pm
Last edit by: NoonRadar
Nov 24, 2015
Dear XXXXXXXXX,
We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:
• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)
DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/
DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)
Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.
WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.
WEBSITE:
This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
https://amex.serve.com/prepaidredcard
PREPAID REDCARD LOAD LIMITS
Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
Online Debit Card Load * - $200/day and $1,000/month
Checking/Savings Account - $2,000/month
Checks - $2,000/day and $10,000/month
ATM Withdrawals - $750/day and $2,000/month
All "Monthly" limits are per calendar month and reset on the 1st of each month.
Daily limits reset at midnight Eastern time, 9 PM Pacific time.
*For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.
ATM Withdrawals:
No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.
RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard
FREQUENTLY ASKED QUESTIONS
Q: Can I reload a RB at a Target that doesn't sell RB?
Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904
Q: Can I buy or reload a RB in North Carolina?
See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.
Q: Can I reload the RB at any register, or just at the Customer Service desk?
It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.
Q: What is the most efficient way to drain a RedCard?
Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.
Q: I cant access the BillPay feature through the RB website!
Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.
Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
Yes.
Q: How many Redbird cards can you purchase at once?
You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.
Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
No. You will have to cancel your Bluebird or Serve account first before registering.
Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.
Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.
Q: Can we get Redbird online?
No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.
Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.
Q: Can we load Redbird with Target gift cards at Target?NO.
When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.
Q: What are the card’s load limits per transaction at Target?
[B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.
Q: What credit cards can I use to reload RedCard in Target stores?
NONE. As of May 6, 2015, credit cards cannot be used to reload.
Q: Can I reload with a debit card?
Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.
Q: Can I reload with a prepaid debit card or Vanilla Visa?
Yes, but only if you have a PIN for that card.
Q: How can I load 2 debit cards in one transaction? Example 2x$500.
1. Swipe debit card on my terminal after total comes up $1000.
2. PIN pad comes up. Enter 4 digit PIN.
3. Do you want cash back? press NO
4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
6. Swipe card #2. Enter PIN
7. Repeat 3 to 5. Total: 0.00
8. Receipt prints. Thank cashier. The end.
(thanks to Mamibear)
Q: Can someone else buy a Redbird card for you?
Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.
Q: Can you reload Serve/Bluebird at Target?
No.
Q: How do I contact Target's support team to resolve an issue with my RedCard?
Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).
Q: Can you have both Redbird and AFT cards?
Yes.
You can have both Redbird and AFT since they are independent products.
Q: I got a "Pending" notice that the registration is being reviewed, what now?
Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
• Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
Secure Document Upload
Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
Prepaid REDcard (Target) 2015-2016
Mar 19, 2015, 6:09 pm
#4096
Join Date: Apr 2009
Location: SW Colorado
Programs: UAL Silver Hilton Diamond Hyatt Plat
Posts: 164
I also had difficulty logging in this morning, they seem to have resolved the issue. I could not set up my mortgage payment with US Bank, kept giving me "wrong account number" message. I gave up & will try tonight.
Meanwhile I went to Target to load $200 on my card and it kept giving the cashier a message saying "transaction not available". They called someone & they told them after rebooting their register they weren't sure why it wasn't working. This would be for any reload, cash or credit. I went back this afternoon & the system is still not accepting reloads. They had a note on the CS registers saying they weren't able to do the transactions. I guess I'll try again tomorrow.
I'm in Colorado if that's worth anything. I also use my card for purchases, have only done one $5,000 EBP for a tuition bill (yea!). Anyone else having issues?
Meanwhile I went to Target to load $200 on my card and it kept giving the cashier a message saying "transaction not available". They called someone & they told them after rebooting their register they weren't sure why it wasn't working. This would be for any reload, cash or credit. I went back this afternoon & the system is still not accepting reloads. They had a note on the CS registers saying they weren't able to do the transactions. I guess I'll try again tomorrow.
I'm in Colorado if that's worth anything. I also use my card for purchases, have only done one $5,000 EBP for a tuition bill (yea!). Anyone else having issues?
Mar 19, 2015, 7:08 pm
#4098
Join Date: Aug 2014
Posts: 5
I did 2 separate loads of different amounts to the same card without issue. On the 3rd, the cashier received a "Contact CSC" message. I called in and was instructed to not load using a credit card. Debit and cash are the only accepted methods. The rep kept referring to the fact that a hold might be placed on the redcard account if the credit loads continue. Has anyone else had this experience with a rep?
Mar 19, 2015, 7:24 pm
#4099
Join Date: Sep 2013
Programs: AA Lifetime Gold
Posts: 3,677
Mar 19, 2015, 7:27 pm
#4100
Join Date: Sep 2013
Programs: AA Lifetime Gold
Posts: 3,677
I did 2 separate loads of different amounts to the same card without issue. On the 3rd, the cashier received a "Contact CSC" message. I called in and was instructed to not load using a credit card. Debit and cash are the only accepted methods. The rep kept referring to the fact that a hold might be placed on the redcard account if the credit loads continue. Has anyone else had this experience with a rep?
Oh, and the guy who got the so-called email from RB that said he was banned forever. So I guess two of you then. 
Mar 19, 2015, 7:40 pm
#4101
Join Date: Sep 2013
Programs: AA Lifetime Gold
Posts: 3,677
Off topic trivia datapoint, one of the most used means of fishing is called "trolling"....
Mar 19, 2015, 7:53 pm
#4102
Join Date: May 2007
Location: DFW
Programs: WN A+, AA, HYATT DIAMOND, SPG
Posts: 1,125
Anyone been able to pay Discover Card via Billpay?
It's in the system, I can select Discover Card, an amount to pay, but when I try to pay it, the system says I can't.
Anyone have any success paying them?
It's in the system, I can select Discover Card, an amount to pay, but when I try to pay it, the system says I can't.
Anyone have any success paying them?
Mar 19, 2015, 8:45 pm
#4103
Join Date: Aug 2012
Posts: 467
I did 2 separate loads of different amounts to the same card without issue. On the 3rd, the cashier received a "Contact CSC" message. I called in and was instructed to not load using a credit card. Debit and cash are the only accepted methods. The rep kept referring to the fact that a hold might be placed on the redcard account if the credit loads continue. Has anyone else had this experience with a rep?
Mar 19, 2015, 8:52 pm
#4104
Join Date: Oct 2014
Location: ABE
Programs: DL, US, AA
Posts: 63
I use BB to pay my Discover, I would expect RB would be no different.
Mar 19, 2015, 9:15 pm
#4105
Join Date: Oct 2010
Location: BOS
Posts: 814
Firefox & CC Load
For some reason, Firefox hits errors using the Prepaid RedCard site. This can cause login to fail or Bill pay / add payee to not work.
Customer service said use Chrome or Internet Explorer. Chrome did not hit the errors adding payees / adding bills.
Also when I loaded yesterday at Target email confirmation said:
"Note: Card activation is required to add money to your Prepaid REDcard Account by direct deposit or using a bank account, credit card, or debit card."
So I don't know why customer service would say adding money via credit card shouldn't be done.
Customer service said use Chrome or Internet Explorer. Chrome did not hit the errors adding payees / adding bills.
Also when I loaded yesterday at Target email confirmation said:
"Note: Card activation is required to add money to your Prepaid REDcard Account by direct deposit or using a bank account, credit card, or debit card."
So I don't know why customer service would say adding money via credit card shouldn't be done.
Mar 19, 2015, 9:25 pm
#4106
Join Date: May 2013
Location: San Diego
Programs: AS, BA, HA, UA
Posts: 23
I got one online from Reddit. San Diego Targets have no Redbirds yet. Any Orange County, CA targets sell them? I just canceled the Serve. I wrote the cancelation is because they're discontinuing credit card loads online.
Mar 19, 2015, 9:26 pm
#4107
Join Date: Feb 2015
Posts: 45
For some reason, Firefox hits errors using the Prepaid RedCard site. This can cause login to fail or Bill pay / add payee to not work.
Customer service said use Chrome or Internet Explorer. Chrome did not hit the errors adding payees / adding bills.
Also when I loaded yesterday at Target email confirmation said:
"Note: Card activation is required to add money to your Prepaid REDcard Account by direct deposit or using a bank account, credit card, or debit card."
So I don't know why customer service would say adding money via credit card shouldn't be done.
Customer service said use Chrome or Internet Explorer. Chrome did not hit the errors adding payees / adding bills.
Also when I loaded yesterday at Target email confirmation said:
"Note: Card activation is required to add money to your Prepaid REDcard Account by direct deposit or using a bank account, credit card, or debit card."
So I don't know why customer service would say adding money via credit card shouldn't be done.
Mar 19, 2015, 9:53 pm
#4108
Join Date: Dec 2013
Location: Socal
Posts: 133
Mar 19, 2015, 10:23 pm
#4109
FlyerTalk Evangelist
Join Date: Apr 2002
Location: Madison, WI, USA
Posts: 14,162
No, not at all. Both terms are ambiguous, and individuals differ in how they perceive them. Also, context influences how the terms are perceived. If I said today, "This summer I'm going to Asia, but next summer I'm going to Europe, the meaning is clearly 2015 -- Asia, 2016 -- Europe, but if I simply said, "Next summer I'm going to Asia", it could mean 2015 or 2016, based on your own perceptions of the nearness of summer 2015 and the usage of "next". To me it would mean 2015 until summer was close. To others -- like you -- it would mean 2016.
The English language is quite slippery. Just ask any foreigner learning it.
The English language is quite slippery. Just ask any foreigner learning it.