Jan 10, 2015, 9:20 pm
Last edit by: NoonRadar
Nov 24, 2015
Dear XXXXXXXXX,
We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:
• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)
DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/
DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)
Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.
WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.
WEBSITE:
This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
https://amex.serve.com/prepaidredcard
PREPAID REDCARD LOAD LIMITS
Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
Online Debit Card Load * - $200/day and $1,000/month
Checking/Savings Account - $2,000/month
Checks - $2,000/day and $10,000/month
ATM Withdrawals - $750/day and $2,000/month
All "Monthly" limits are per calendar month and reset on the 1st of each month.
Daily limits reset at midnight Eastern time, 9 PM Pacific time.
*For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.
ATM Withdrawals:
No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.
RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard
FREQUENTLY ASKED QUESTIONS
Q: Can I reload a RB at a Target that doesn't sell RB?
Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904
Q: Can I buy or reload a RB in North Carolina?
See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.
Q: Can I reload the RB at any register, or just at the Customer Service desk?
It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.
Q: What is the most efficient way to drain a RedCard?
Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.
Q: I cant access the BillPay feature through the RB website!
Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.
Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
Yes.
Q: How many Redbird cards can you purchase at once?
You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.
Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
No. You will have to cancel your Bluebird or Serve account first before registering.
Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.
Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.
Q: Can we get Redbird online?
No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.
Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.
Q: Can we load Redbird with Target gift cards at Target?NO.
When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.
Q: What are the card’s load limits per transaction at Target?
[B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.
Q: What credit cards can I use to reload RedCard in Target stores?
NONE. As of May 6, 2015, credit cards cannot be used to reload.
Q: Can I reload with a debit card?
Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.
Q: Can I reload with a prepaid debit card or Vanilla Visa?
Yes, but only if you have a PIN for that card.
Q: How can I load 2 debit cards in one transaction? Example 2x$500.
1. Swipe debit card on my terminal after total comes up $1000.
2. PIN pad comes up. Enter 4 digit PIN.
3. Do you want cash back? press NO
4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
6. Swipe card #2. Enter PIN
7. Repeat 3 to 5. Total: 0.00
8. Receipt prints. Thank cashier. The end.
(thanks to Mamibear)
Q: Can someone else buy a Redbird card for you?
Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.
Q: Can you reload Serve/Bluebird at Target?
No.
Q: How do I contact Target's support team to resolve an issue with my RedCard?
Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).
Q: Can you have both Redbird and AFT cards?
Yes.
You can have both Redbird and AFT since they are independent products.
Q: I got a "Pending" notice that the registration is being reviewed, what now?
Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
• Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
Secure Document Upload
Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
Prepaid REDcard (Target) 2015-2016
Mar 18, 2015, 7:26 am
#4007
Join Date: Mar 2006
Location: RDU
Posts: 812
CC loading hasn't been outlawed and there is no written policy and nothing in the T&C which says a CC can't be used to load RB. So when a rogue retail manager (who probably isn't even making $50k) tries to tell us that we can't do what we've already done 100x before, yes we will correct him. If a business manager can't handle constructive criticism, they need to find a new line of work.
. And while you're at it, why not elevate the issue to the highest levels of corporate management, and see whose side they take?
Mar 18, 2015, 7:28 am
#4008
Join Date: Apr 2014
Location: UES/MWC
Programs: Braniff, TWA, Eastern, Midwest, AA Exec, Club Carlson Gold
Posts: 270
Sure. The store managers at Kohl's, for example, average about $140k. However, there's only one of them per store. If you're interacting with a manager on the sales floor, chances are it's someone at a lower level. I think that's what the previous poster was talking about.
Mar 18, 2015, 7:29 am
#4009
Join Date: Sep 2014
Posts: 6
US Bank Mortgage
Anyone use the REDcard to pay a US bank Mortgage? if so how long does it take to get the check and have you had any problems or issues I should be aware of before getting this card? Also is it better to load the RB with a CC and then pay CC bill with RB and have mortgage come from checking like now? Or can I just send check to US Bank via RB?
Mar 18, 2015, 7:58 am
#4011
Join Date: Nov 2011
Posts: 1,944
Anyone use the REDcard to pay a US bank Mortgage? if so how long does it take to get the check and have you had any problems or issues I should be aware of before getting this card? Also is it better to load the RB with a CC and then pay CC bill with RB and have mortgage come from checking like now? Or can I just send check to US Bank via RB?
Mar 18, 2015, 8:15 am
#4012
Join Date: Aug 2011
Posts: 118
Mar 18, 2015, 8:37 am
#4013
Join Date: Sep 2013
Programs: AA Lifetime Gold
Posts: 3,677
Mar 18, 2015, 8:41 am
#4014
Join Date: Jun 2009
Location: ONT/LAX
Programs: IHG Plat
Posts: 496
yes and yes, although I did leave enough room as to not surpass the $5k limit if they do credit my account. Still waiting on the credit, I will probably do a chargeback this week.
Mar 18, 2015, 9:05 am
#4015
Join Date: Aug 2012
Location: Dreamland
Posts: 928
Just a DP, I've received 5% off Starbucks GCs twice - once online (e-gift card) and once in store
Mar 18, 2015, 9:31 am
#4016
Join Date: May 2014
Posts: 16
I'm still waiting on my credit from 3/6 as well, though I'm still within the 10 days I was told.
I don't recall this being previously posted here, If it was I apologize for repeating it, but I noticed the following language at the bottom of my monthly statement that may help give an idea on expected timelines for this. Looks like the 45 days should potentially be expected, however, it appears that if they go this route then you should get use of the money in question within (another?) 10 business days until the investigation is complete.
"If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will investigate and determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten(10) business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint of question. For new accounts, we may take up to twenty (20) business days to credit your account for the amount your think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation."
I don't recall this being previously posted here, If it was I apologize for repeating it, but I noticed the following language at the bottom of my monthly statement that may help give an idea on expected timelines for this. Looks like the 45 days should potentially be expected, however, it appears that if they go this route then you should get use of the money in question within (another?) 10 business days until the investigation is complete.
"If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will investigate and determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten(10) business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint of question. For new accounts, we may take up to twenty (20) business days to credit your account for the amount your think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation."
Mar 18, 2015, 9:38 am
#4017
Join Date: Apr 2012
Posts: 331
CC loading hasn't been outlawed and there is no written policy and nothing in the T&C which says a CC can't be used to load RB. So when a rogue retail manager (who probably isn't even making $50k) tries to tell us that we can't do what we've already done 100x before, yes we will correct him. If a business manager can't handle constructive criticism, they need to find a new line of work.
If Mr. Bow Tie didn't kill Redbird, this guy will finish it off.
Way to go, guy - you show that lowly store manager who's the business acumen master.
Mar 18, 2015, 9:54 am
#4018
Join Date: Sep 2013
Programs: AA Lifetime Gold
Posts: 3,677
Not that I encourage abuse of Target employees. I always find that being cordial makes things work better, at least in the long run. But kill off the nationwide program? Nope....
Mar 18, 2015, 10:02 am
#4019
Join Date: May 2011
Programs: Spg Gold, Hilton Diamond, Hyatt Diamond
Posts: 1,578
Mar 18, 2015, 10:16 am
#4020
Join Date: Apr 2012
Posts: 331
Yes indeed, the OP's comments to a single department supervisor at Target will singlehandedly kill off a program that AMEX has invested years of planning, and millions of dollars of infrastructure and marketing spending, to start up.
Not that I encourage abuse of Target employees. I always find that being cordial makes things work better, at least in the long run. But kill off the nationwide program? Nope....
Not that I encourage abuse of Target employees. I always find that being cordial makes things work better, at least in the long run. But kill off the nationwide program? Nope....