Kroger Master Thread
Mar 5, 2015 | 4:38 pm
#706
Join Date: Sep 2013
Location: WildWildWest
Posts: 120
Which VGC's are you buying from Smiths/Kroger? The last card I bought will not load to BB or allow me to buy a MO. I tried four different locations/stores. I finally call the card services and was told it can't be used for anything but purchase of goods. The card is a Visa from US Bank. Has only one else had this problem? I have used these for MS a lot in the past..
Mar 5, 2015 | 4:52 pm
#707
Suspended
Join Date: Jun 2011
Posts: 639
Which VGC's are you buying from Smiths/Kroger? The last card I bought will not load to BB or allow me to buy a MO. I tried four different locations/stores. I finally call the card services and was told it can't be used for anything but purchase of goods. The card is a Visa from US Bank. Has only one else had this problem? I have used these for MS a lot in the past..
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Mar 5, 2015 | 4:53 pm
#708
Join Date: Jan 2014
Posts: 23
Do you still have the packaging? Your card likely came with a PIN assigned and shown on a little card inside the packaging. If you don't use that PIN the first use of the card, it often loses it's debit capability even if you try to reassign a PIN by calling in, or first use, or online.
Mar 5, 2015 | 5:05 pm
#710
Join Date: Sep 2013
Location: WildWildWest
Posts: 120
You're right, they don't know you. But it's true - you should never call. That's what this forum is for...tons of information of ACTUAL experience. Not some college kid client service rep who doesn't realize their gift cards CAN be used as debit. There are other threads that go into detail about these GC and what their anomalies are. With some searching and reading you will figure it out. Good luck!
Mar 5, 2015 | 5:37 pm
#711
Join Date: Oct 2014
Posts: 108
I purchased US banks VGCs or MCGCs from Kroger for about 2 years. I never have any problem with BB or MOs.
Which VGC's are you buying from Smiths/Kroger? The last card I bought will not load to BB or allow me to buy a MO. I tried four different locations/stores. I finally call the card services and was told it can't be used for anything but purchase of goods. The card is a Visa from US Bank. Has only one else had this problem? I have used these for MS a lot in the past..
Mar 5, 2015 | 7:41 pm
#712
Join Date: Sep 2012
Location: IND
Programs: Hilton Dia, Hyatt Glbl, Marriott Lftm Plat, National EE
Posts: 316
I'm in Indianapolis. Never heard of Ralph's, so I'm guessing there's nothing around here. TONS of Kroger stores all over though. Didn't get around to trying again today, but I'd like to soon. I was shocked and bummed yesterday when I couldn't even buy a single $500 gc with a cc.
Mar 5, 2015 | 8:42 pm
#713
Join Date: Mar 2013
Programs: HHonors Diamond, IHG Plat, Club Carlson Gold, SPG Gold, Marriott Gold
Posts: 325
Mar 6, 2015 | 7:35 am
#715
Join Date: Jun 2012
Location: Atlanta
Programs: Delta Diamond; HHonors Diamond
Posts: 655
Which VGC's are you buying from Smiths/Kroger? The last card I bought will not load to BB or allow me to buy a MO. I tried four different locations/stores. I finally call the card services and was told it can't be used for anything but purchase of goods. The card is a Visa from US Bank. Has only one else had this problem? I have used these for MS a lot in the past..
Are they a lost cause or can they be resurrected or replaced by calling customer service. And, NO, I don't intend to tell them it's a BB loading issue. I would tell them PIN based transactions won't go through.
Mar 6, 2015 | 9:42 am
#716
Join Date: Jan 2014
Posts: 23
I have a similar issue. Two of the four cards I bought a few days ago -- US Bank Visa from Kroger -- won't load to BB with a PIN. I tried on two separate days at both Kate and a cashier hoping it was a temporary issue at one of the terminals. As always, as soon as I bought the cards (i.e., before attempting a swipe), I called and re-set the PIN to a number combination that I can easily remember.
Are they a lost cause or can they be resurrected or replaced by calling customer service. And, NO, I don't intend to tell them it's a BB loading issue. I would tell them PIN based transactions won't go through.
Are they a lost cause or can they be resurrected or replaced by calling customer service. And, NO, I don't intend to tell them it's a BB loading issue. I would tell them PIN based transactions won't go through.
Mar 6, 2015 | 10:00 am
#717
Join Date: Jun 2012
Location: Atlanta
Programs: Delta Diamond; HHonors Diamond
Posts: 655
Anyone? Anyone? Bueller? Bueller?
Mar 6, 2015 | 10:47 am
#718
Join Date: Feb 2015
Posts: 64
I also every now and then I get a card that won't load to serve. Sometimes it will load successfully a week or two later. But I've accumulated a couple cards that still won't load and that I will have to use as credit. Fortunately they were only $100 denomination. Anyone know why this happens?
Mar 6, 2015 | 11:58 am
#719
Join Date: Sep 2013
Location: WildWildWest
Posts: 120
I'm pretty sure you can buy regular goods with it by running it as credit. I am hoping that there is some way I can resurrect its ability to do a PIN based transaction so I can load the faulty card to BB after all. Otherwise, the card fees were wasted.
Anyone? Anyone? Bueller? Bueller?
Anyone? Anyone? Bueller? Bueller?
These GC PIN questions should go in a different thread (there are threads loaded with all this information). It is not a problem specific to Kroger. It could happen to any card bought anywhere.
Mar 6, 2015 | 12:40 pm
#720
Join Date: Apr 2014
Posts: 202
I purchased a $500 US Bank issued VGC from Fred Meyer (Kroger friendly family) and it will not run as debit.
BB loads fail and to test if it was a BB hardcode issue or not I tried to run it at a local debit-only grocery store and it failed.
I used the preset PIN from the inside flap and it was the first use.
I am wondering if anyone has tried the "change payment method" workaround similar to the MasterCard GC issue where they try to run as credit.
I am going to try the "change payment method" workaround and I'll report back.
BB loads fail and to test if it was a BB hardcode issue or not I tried to run it at a local debit-only grocery store and it failed.
I used the preset PIN from the inside flap and it was the first use.
I am wondering if anyone has tried the "change payment method" workaround similar to the MasterCard GC issue where they try to run as credit.
I am going to try the "change payment method" workaround and I'll report back.