May 5, 2014, 12:17 pm
Last edit by: Bikeguy
Kate will only allow load totals up to $1999.99 every 10 minutes. It does not matter if it was you or the person before you. If you go over that limit, Kate will freeze. Sept 2015- Several people have reported the 10 minute limit is now longer than 10. Not sure how much longer yet. Several Kate's have locked up following the old 10 minute rule.
9 digit pin problem - Sometimes, for unknown reasons, after you swipe your card and enter your pin, MCE will ask you for a 9 digit pin. To date, no one knows why this happens, or has a fix for it.
If it repeatedly asks you for a pin, this is the same as the 9 digit pin problem and there is no fix.
Unplugging and re-booting by a supervisor doesn't fix this problem.
For consistent MCE issues, use the WM feedback link to report:
https://corporate.walmart.com/contac...orate-feedback
Select 'store experience' and be sure to include the store number and address. If you include your name and phone number the stores sometimes call when it is working again. Do not abuse this as it may lead to your MCE being removed.
How to shut Kate up by sosamo
Note: If you ever make a mistake, to get out, just unplug the headphone.
----
Walmart Money Center Kiosk Location
Any of the walmarts on the list have a Kate
http://www.moneypass.com/atm-locator.aspx
Look for "Walmart Money Center Express" as one of the services
http://www.walmart.com/c/store/search/MoneyCenter
------------------------------
9 digit pin problem - Sometimes, for unknown reasons, after you swipe your card and enter your pin, MCE will ask you for a 9 digit pin. To date, no one knows why this happens, or has a fix for it.
If it repeatedly asks you for a pin, this is the same as the 9 digit pin problem and there is no fix.Unplugging and re-booting by a supervisor doesn't fix this problem.
For consistent MCE issues, use the WM feedback link to report:
https://corporate.walmart.com/contac...orate-feedback
Select 'store experience' and be sure to include the store number and address. If you include your name and phone number the stores sometimes call when it is working again. Do not abuse this as it may lead to your MCE being removed.
How to shut Kate up by sosamo
- Before you press anything, plug the headphones into the jack near the pinpad
- The touchscreen will "gray" out, and you won't be able to press anything.
- Press '3' on the pinpad
- Press 'Enter' on the pinpad
- Continue business as usual on the touch screen.
Note: If you ever make a mistake, to get out, just unplug the headphone.
----
Walmart Money Center Kiosk Location
Any of the walmarts on the list have a Kate
http://www.moneypass.com/atm-locator.aspx
Look for "Walmart Money Center Express" as one of the services
http://www.walmart.com/c/store/search/MoneyCenter
------------------------------
Walmart money kiosks(2013-2015)
Feb 25, 2015, 11:43 pm
#2026
Join Date: Jan 2010
Posts: 1,708
I think they were just having problems with their system today.
Feb 26, 2015, 1:03 pm
#2027
Join Date: Jan 2000
Location: fort worth, texas
Posts: 946
problems today
Tried 4 times this morning and got "Debit not Approved Call Authorizer" on metabank cards (ones that can get from Tom Thumb/Safeway/Albertson's that have the gowallet branding).
Tried 2 different BBs and 2 different debit cards and same result. Verified the cards are active afterwards. Have done these many many times before, and confirmed on both BBs, had not reached the maximum loads at all for Feb.
Hopefully this is related to a system issue that others are experiencing (that will be back fixed soon), but it was a slightly different code than what was mentioned here becuase it didn't specify a timeout issue.
I should have at least tried a small transaction from my bank's debit card, but was surprised at the problem didn't think about that in the store.
Please update if anyone else is still having problems, what your trying to load, and if a token load from a "real" card also didn't go either.
EDIT TO ADD: last ones of these cards I tried was almost exaclty a month ago for what it's worth, and in DFW area
Tried 2 different BBs and 2 different debit cards and same result. Verified the cards are active afterwards. Have done these many many times before, and confirmed on both BBs, had not reached the maximum loads at all for Feb.
Hopefully this is related to a system issue that others are experiencing (that will be back fixed soon), but it was a slightly different code than what was mentioned here becuase it didn't specify a timeout issue.
I should have at least tried a small transaction from my bank's debit card, but was surprised at the problem didn't think about that in the store.
Please update if anyone else is still having problems, what your trying to load, and if a token load from a "real" card also didn't go either.
EDIT TO ADD: last ones of these cards I tried was almost exaclty a month ago for what it's worth, and in DFW area
Feb 26, 2015, 1:19 pm
#2028
Join Date: Apr 2014
Location: SAN
Programs: Stanby life since 2007
Posts: 81
Tried loading today at the kiosk and it didn't work (or I couldn't figure it out). I tried last week and got an error but today it asked for 9 digit pin after I entered my 4 digit pin#. Tried a 500 gift card from Ralphs and tried a 200 gift card from staples with the same result. No clue what to enter for the 9 digit pin#.
Feb 26, 2015, 1:31 pm
#2029
Join Date: Jan 2000
Location: fort worth, texas
Posts: 946
Tried loading today at the kiosk and it didn't work (or I couldn't figure it out). I tried last week and got an error but today it asked for 9 digit pin after I entered my 4 digit pin#. Tried a 500 gift card from Ralphs and tried a 200 gift card from staples with the same result. No clue what to enter for the 9 digit pin#.
Back on topic: please reports back on experiences on working Kates to determine if anything has changed the last few days with all the recent problems.
Feb 26, 2015, 1:50 pm
#2030
Join Date: May 2014
Posts: 191
Tried loading today at the kiosk and it didn't work (or I couldn't figure it out). I tried last week and got an error but today it asked for 9 digit pin after I entered my 4 digit pin#. Tried a 500 gift card from Ralphs and tried a 200 gift card from staples with the same result. No clue what to enter for the 9 digit pin#.
Feb 26, 2015, 2:26 pm
#2031
Join Date: Mar 2007
Location: Midwest U.S.A
Programs: Too many to list. Since the early 90's.
Posts: 1,407
This is a Amex system wide problem for BB/Serve/Red. Some suggest not loading for the next 24 hours while they fix the problem.
Feb 26, 2015, 3:40 pm
#2032
Join Date: Jul 2014
Posts: 427
You know, if you really wanted to test whether it is a system problem, or anti GC/PP loading, you could do small loads from, you know, a real debit card.
Feb 26, 2015, 6:01 pm
#2035
Join Date: Oct 2014
Location: ABE
Programs: DL, US, AA
Posts: 63
I loaded today at my local store, no issues. Time was 5pm.
Last edited by TPP; Feb 26, 2015 at 6:02 pm Reason: added time
Feb 26, 2015, 6:51 pm
#2036
Original Poster
Join Date: Sep 2012
Location: HNL
Programs: Aadvantage ExPlt, SPG Platinum 100, Alaska 75K
Posts: 372
Feb 27, 2015, 7:57 am
#2037
Join Date: Jan 2000
Location: fort worth, texas
Posts: 946
crisis averted
Went to same Kate today with same cards I had trouble with yesterday PLUS some other different branded VGC. She was good and fed all the birds this morning.
Hopefully, back to normal for all as well.
Hopefully, back to normal for all as well.
Feb 27, 2015, 1:29 pm
#2038
Join Date: Sep 2014
Posts: 6
I do not think that Visa Gift Cards sold in supermarkets and issued by Metabank are going to be shut down. On the Kate I use it has a sign on the bottom saying powered by Metabank. Why would metabank shut down their own cards when they make money on the float on the gift cards (time between purchase of gift card and unloaded to bluebird). The only people who lose money on these transactions are the credit card companies who offer the 5% or points for air miles. JMOH
Feb 28, 2015, 10:00 am
#2039
Join Date: Jul 2004
Posts: 377
I do not think that Visa Gift Cards sold in supermarkets and issued by Metabank are going to be shut down. On the Kate I use it has a sign on the bottom saying powered by Metabank. Why would metabank shut down their own cards when they make money on the float on the gift cards (time between purchase of gift card and unloaded to bluebird). The only people who lose money on these transactions are the credit card companies who offer the 5% or points for air miles. JMOH
Costs = Commission to supermarket + Cost of making the card
Revenue = Float + Swipe fees + Leftover balances on card
With an instant $500 single debit swipe, the revenue may be too low.
Feb 28, 2015, 10:11 am
#2040
Suspended
Join Date: Jul 2013
Location: LAX
Programs: VX Gold
Posts: 427
Obama shut my BB card down. Couldnt deposit anything for weeks.