Malaysia Golden Lounge KLIA
Oct 16, 2017, 5:30 pm
#526
Suspended
Join Date: Sep 2017
Posts: 13
I flew Malaysian in J for the first time last week from Shanghai to Melbouren connecting in KL. The plane from Shanghai was hopeless (a very old 737 with terrible seats) and it was very difficult to sleep. I was looking forward to a shower...
After getting lost and confused in the satellite terminal where the signage was very confusing with the temporary lounge, I ended up at a place called the CIP lounge which has hideous. On being advised there were showers in the Regional Lounge I went there, and there seemed to be only one shower, which was accessible from the main toilet area (where the urinals are) which i found odd.
It was also filthy, with a visibly dirty floormat and black hairs in the shower. I pointed this out and a guy mopped a dirty mop over it, not hygienic at all.
I guess my expectations in a home base were higher of the lounge for an Asian airline.
Unitl reading this forum after i got home I had no idea it was a new lounge, it didnt seem new. Food was decidedly average I thought. As a OWE I was shown to the partitioned off first class area, but as other have pointed out was nothing special.
Staff were very keen to please though and friendly, but still a poor experience i thought.
For a hub airport, sufficient and clean showers are a must IMO
After getting lost and confused in the satellite terminal where the signage was very confusing with the temporary lounge, I ended up at a place called the CIP lounge which has hideous. On being advised there were showers in the Regional Lounge I went there, and there seemed to be only one shower, which was accessible from the main toilet area (where the urinals are) which i found odd.
It was also filthy, with a visibly dirty floormat and black hairs in the shower. I pointed this out and a guy mopped a dirty mop over it, not hygienic at all.
I guess my expectations in a home base were higher of the lounge for an Asian airline.
Unitl reading this forum after i got home I had no idea it was a new lounge, it didnt seem new. Food was decidedly average I thought. As a OWE I was shown to the partitioned off first class area, but as other have pointed out was nothing special.
Staff were very keen to please though and friendly, but still a poor experience i thought.
For a hub airport, sufficient and clean showers are a must IMO
It's the little things as I said that make a big difference but the people in charge do not seem to know what these little things are in taking the business class lounge up a few notch's. Just simply decorating and beautifying a lounge is not the end all-be all of upgrading and improving.
And MH seem to forget this. I blame the people handling the golden lounge for this. They are out of their depth and should have been replaced along with the lounges.
Oct 16, 2017, 8:26 pm
#527
Join Date: Sep 2012
Location: Kuching, Malaysia. Perth, Australia.
Programs: MH-Plat OWE, HH-Diamond, SPG-Plat, MR-Plat, IHG-PlatAmb
Posts: 155
I have suggested many times they invest in shower slippers but they have ignored the 4-5 suggestions I have made over the past 3 years. I got a foot fungal infection I think from one of the golden lounges as I generally always use slippers when in the shower and at home. I am very rarely walking about barefoot at home so pretty sure I got this from either the international or regional showers and it has been difficult to get rid of the fungal infection.
It's the little things as I said that make a big difference but the people in charge do not seem to know what these little things are in taking the business class lounge up a few notch's. Just simply decorating and beautifying a lounge is not the end all-be all of upgrading and improving.
And MH seem to forget this. I blame the people handling the golden lounge for this. They are out of their depth and should have been replaced along with the lounges.
It's the little things as I said that make a big difference but the people in charge do not seem to know what these little things are in taking the business class lounge up a few notch's. Just simply decorating and beautifying a lounge is not the end all-be all of upgrading and improving.
And MH seem to forget this. I blame the people handling the golden lounge for this. They are out of their depth and should have been replaced along with the lounges.
Forgive my naivety, but I'm not too sure which airlines, if any, even offer shower slippers in their lounges?
Perhaps see a doctor if you're self-medicating that fungal infection, not a good combination with "hairy legs" I reckon for the neighbouring passenger.
Oct 16, 2017, 9:15 pm
#528
Join Date: Feb 2006
Posts: 1,298
If slippers mattered so much to you and you already knew that MH won't be providing any, why would you not bring your own slippers?
Forgive my naivety, but I'm not too sure which airlines, if any, even offer shower slippers in their lounges?
Perhaps see a doctor if you're self-medicating that fungal infection, not a good combination with "hairy legs" I reckon for the neighbouring passenger.
Forgive my naivety, but I'm not too sure which airlines, if any, even offer shower slippers in their lounges?
Perhaps see a doctor if you're self-medicating that fungal infection, not a good combination with "hairy legs" I reckon for the neighbouring passenger.
I was at the regional a few days ago , the cleaners mop used to clean the shower stalls was the same one used to clean the other parts of the bathroom .
They need to relook the whole hygiene thing , not just in the bathrooms but in food section where the open foods don't have a cover and people just talk over it .
Oct 17, 2017, 7:04 am
#529
Suspended
Join Date: Jul 2012
Location: Here
Programs: HHonors Diamond, AA EXP
Posts: 1,496
Malaysia is the only country in the region moving backward as reflective of the airline and even the refurbished lounge.
Oct 17, 2017, 8:25 am
#530
Join Date: May 2017
Programs: MH Gold, AC Super Elite, UA Platinum, Accor All Gold, Marriott Titanium Elite
Posts: 497
As much as I'd like to join you in criticizing MH , because they deserve it, your comment on Malaysia going backwards as only country in the region is nonsense. Definitely Thailand is running backwards, same can be said for Indonesia. I think Malaysia is developing slowly but definitely.
Oct 17, 2017, 6:53 pm
#531
Join Date: Jun 2001
Location: Bangkok/Singapore
Programs: Frantic Hilton/Marriott runs
Posts: 927
Instead of Malaysia bashing, can we please get back to the topic of the lounge?
Sounds like the regional lounge isn't worth a detour. What are our other OW options at the Satellite wing?
Sounds like the regional lounge isn't worth a detour. What are our other OW options at the Satellite wing?
Oct 17, 2017, 7:23 pm
#532
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Join Date: Jul 2012
Location: Here
Programs: HHonors Diamond, AA EXP
Posts: 1,496
CX only ..which might be capacity controlled if most shun the MH regional lounge.
Oct 17, 2017, 10:56 pm
#533
Join Date: Jul 2005
Location: Here
Posts: 1,908
Not sure why all the MH bashing. I get the feeling the expectation here was the refurbishment was meant as to rival the FRA LH FCT or something. Nothing will ever please some people.
No. It’s not like the al-safwa. No it’s not like the pier first. No it’s not like the SYD QF F. No, it’s not like the [insert whatever super luxe lounge you’re comparing it to] - but it is a decent effort and for the kind of fares they charge, it works well enough. Worth a visit ? Well it’s either that or the 1901 hot dog stand if you’ve got a G/H gate departure.
No. It’s not like the al-safwa. No it’s not like the pier first. No it’s not like the SYD QF F. No, it’s not like the [insert whatever super luxe lounge you’re comparing it to] - but it is a decent effort and for the kind of fares they charge, it works well enough. Worth a visit ? Well it’s either that or the 1901 hot dog stand if you’ve got a G/H gate departure.
Oct 18, 2017, 3:39 am
#534
Join Date: Feb 2004
Location: Netherlands
Posts: 4,296
Not sure why all the MH bashing. I get the feeling the expectation here was the refurbishment was meant as to rival the FRA LH FCT or something. Nothing will ever please some people.
No. It’s not like the al-safwa. No it’s not like the pier first. No it’s not like the SYD QF F. No, it’s not like the [insert whatever super luxe lounge you’re comparing it to] - but it is a decent effort and for the kind of fares they charge, it works well enough. Worth a visit ? Well it’s either that or the 1901 hot dog stand if you’ve got a G/H gate departure.
No. It’s not like the al-safwa. No it’s not like the pier first. No it’s not like the SYD QF F. No, it’s not like the [insert whatever super luxe lounge you’re comparing it to] - but it is a decent effort and for the kind of fares they charge, it works well enough. Worth a visit ? Well it’s either that or the 1901 hot dog stand if you’ve got a G/H gate departure.
On a serious note, am a bit concern on the shower facilities...they could have kept it basic but clean/sanitary. If you look at the showers at the SilverKris lounges of SQ, they are simple but yet functional and clean. This should at least be the standard to keep if they don't want anything fancy.
Hope someone here that uses/visits/know some insider in MH will bring this message to them so that the on-going renovation at the satellite lounge will take this into account.
Cheers!
Oct 18, 2017, 4:45 am
#535
Suspended
Join Date: Jul 2012
Location: Here
Programs: HHonors Diamond, AA EXP
Posts: 1,496
Jz a clean, simple and efficient lounge like CX KUL will do for regional flights.Not sure whats the need for the pseudo live station with unedible food options at the buffet. Lot of space not put to good use. and there is no excuse for dirty toilets, [removed by moderator]
Last edited by Prospero; Oct 18, 2017 at 8:50 am Reason: To comply with rule 12.2
Oct 18, 2017, 2:54 pm
#536
Join Date: Feb 2006
Posts: 1,298
Not sure why all the MH bashing. I get the feeling the expectation here was the refurbishment was meant as to rival the FRA LH FCT or something. Nothing will ever please some people.
No. It’s not like the al-safwa. No it’s not like the pier first. No it’s not like the SYD QF F. No, it’s not like the [insert whatever super luxe lounge you’re comparing it to] - but it is a decent effort and for the kind of fares they charge, it works well enough. Worth a visit ? Well it’s either that or the 1901 hot dog stand if you’ve got a G/H gate departure.
No. It’s not like the al-safwa. No it’s not like the pier first. No it’s not like the SYD QF F. No, it’s not like the [insert whatever super luxe lounge you’re comparing it to] - but it is a decent effort and for the kind of fares they charge, it works well enough. Worth a visit ? Well it’s either that or the 1901 hot dog stand if you’ve got a G/H gate departure.
No one here I suspect is talking QF F etc .... you are being overly unrealistic .
Oct 18, 2017, 4:32 pm
#537
Join Date: Jul 2005
Location: Here
Posts: 1,908
For some perhaps. For Malaysians (who the lounge arguably primarily caters to) it's business as usual. Cue 400 dollar J fares to PER, 300 to DEL for example (in the present), 50 dollar one way J domestic fares (some 5-7 weeks ago)
Not sure what the link is between an FFP and lounge is - besides, no one is forced to Enrich. It may have been gutted, but the earn ratios crediting to most (if not all) other major OW FFPs remain unchanged since that event (for now).
Fair enough - that was for emphasis. Even if i take down the rhetoric a notch, to the Bridge or HND lounge you speak of, I grant you this new MH regional refurbishment can't compete with the Bridge (not been to the HND one you mention), but then again, MH isn't charging CX money.
Fair enough - that was for emphasis. Even if i take down the rhetoric a notch, to the Bridge or HND lounge you speak of, I grant you this new MH regional refurbishment can't compete with the Bridge (not been to the HND one you mention), but then again, MH isn't charging CX money.
Oct 18, 2017, 8:07 pm
#538
Join Date: Jun 2014
Programs: Honors Diamond, Bonvoy Gold, Accor Gold, OW Emerald, SIXT Diamond
Posts: 834
IMHO the sentiment is that the Regional lounge was OK before the renovation. Hence closing it for a couple of months for an "Upgrade" hypes up our expectation.
I have yet to visit it, and from the pictures it looks nice ... but not really nicer than what it was before.
Still missing what MH used to offer before 2011 ... well stocked and self serviced alcohol, live station by Noodles (restaurant in KLIA) with table service and branded toilet amenities.
Can't really be that expensive to put those services back compared to a renovation right ?
I have yet to visit it, and from the pictures it looks nice ... but not really nicer than what it was before.
Still missing what MH used to offer before 2011 ... well stocked and self serviced alcohol, live station by Noodles (restaurant in KLIA) with table service and branded toilet amenities.
Can't really be that expensive to put those services back compared to a renovation right ?
Oct 18, 2017, 11:49 pm
#539
Join Date: Feb 2006
Posts: 1,298
For some perhaps. For Malaysians (who the lounge arguably primarily caters to) it's business as usual. Cue 400 dollar J fares to PER, 300 to DEL for example (in the present), 50 dollar one way J domestic fares (some 5-7 weeks ago)
Not sure what the link is between an FFP and lounge is - besides, no one is forced to Enrich. It may have been gutted, but the earn ratios crediting to most (if not all) other major OW FFPs remain unchanged since that event (for now).
Fair enough - that was for emphasis. Even if i take down the rhetoric a notch, to the Bridge or HND lounge you speak of, I grant you this new MH regional refurbishment can't compete with the Bridge (not been to the HND one you mention), but then again, MH isn't charging CX money.
Not sure what the link is between an FFP and lounge is - besides, no one is forced to Enrich. It may have been gutted, but the earn ratios crediting to most (if not all) other major OW FFPs remain unchanged since that event (for now).
Fair enough - that was for emphasis. Even if i take down the rhetoric a notch, to the Bridge or HND lounge you speak of, I grant you this new MH regional refurbishment can't compete with the Bridge (not been to the HND one you mention), but then again, MH isn't charging CX money.
Earnings ratio on enrich is not the issue , it's the redeeming .
Irregardless of those points above , a " renovation" or update of such a premise should be more aspirational and generally better overall . Bridge , TYO are well well designed and thoughtfully planned . Not just about leather seats or molteni tables - CX and indeed JL prices can also be very good some times ...moreover with a business class ticket on MH I can also use these very lounge by CX ( not HND of course )
Re enrich , its relevant because as higher tiered members can gain entry .
We can't always be too general and those who are not eligible now would probably logically want to aspire to such status in future otherwise why bother to enrol .
MH needs ,if they are listening and have the wherewithal to do anything about it , genuine and objective input to improve.
Oct 23, 2017, 6:53 am
#540
Join Date: Dec 2002
Location: Tokyo, Japan
Programs: JAL Global Club & oneworld Sapphire, ANA SFC & Star Alliance Gold
Posts: 3,750
So is the regional lounge the only option while the satellite lounge is being renovated? Someone upthread mentioned a temporary lounge in the satellite, but I didn't see any details. If there is a temporary lounge, what's it like?