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Old Nov 25, 2019, 3:03 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: DownUnderFlyer
SPECIAL SERVICES FOR F/HON PAX

ABV (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ADD (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

ATL (status tbd)
LH ARR - HON: 2020/02 Assistant escorted from jetbridge to immigration, collected luggage for us (and before us) and helped with it up to the shuttle bus to Rental car center. Meantime gave useful information, what to do and see in Atlanta area. Purser rerquested that service during flight by telex to ATL
LH DEP - HON: 2020/02 Escort from check-in thru crews security lane to lounge (huge time saver!)
Later escort from lounge to gate and pre-pre-boarding
All that was offered by checkin agent without asking.
TRANSFER to LH - HON: tba

AUS (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

BKK
LX ARR - HON & F: Buggy to immigration (fast track) or through transfer security to TG lounge. No buggy from D-gates as they are opposite immigration.
LX DEP - HON & F: Escort through crew/diplomatic immigration to lounge and escort/buggy from lounge to gate except D-gates. F/HON board first.
TRANSFER to LX - HON & F: Minivan in case of apron position, buggy/escort to lounge/gate.
LH ARR - HON & F: Buggy to immigration (fast track) or through transfer security to TG lounge.
LH DEP: tba
TRANSFER to LH - HON & F: tba
OS ARR/DEP/TRANSFER - HON: as per LX above

BLR (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOG (status as of July 2023)
LH ARR - HON & F: escort walking, no fasttrack immigration (although escort may be able to get you into the shorter queue including Colombian nationals), luggage service available.
Possible personal escort to Domestic Transfer security (in this case Avianca connection).
LH DEP: escort walking to lounge, no fasttrack
TRANSFER to LH - HON & F: nothing

BOM (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOS (status 2019)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: nothing
LH DEP: PA through security and to the F lounge, pick up for boarding
TRANSFER to LH - HON & F: tba

CAI
Egypt Air agent recognized HON status at check-in. Nothing else. No F to CAI.

CPT (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DAR (status tbd)
LX ARR - HON & F: route cancelled
LX DEP - HON & F: route cancelled
TRANSFER to LX - HON & F: route cancelled
LH ARR - HON & F: no LH flights
LH DEP: no LH flights
TRANSFER to LH - HON & F: no LH flights

DEL (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: Fast track (if 'negotiated' with staff), buggy to lounge (SQ or LH SEN) and from lounge to gate
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DEN (status tbd)
LH ARR - HON & F: nothing
LH DEP: tba
TRANSFER to LH - HON & F: tba

DXB (status 2023)
LX /LH ARR - HON & F: Escort with a sign at gate. Will guide (with buggy) to the Mahaba premium immigration and then help with baggage and escort you outside the airport. (if you took advantage of the F&J free limo service they will guide you to the chauffeur waiting for you)
LX/LH DEP - HON & F: Escort from Check-In to the Immigration stand & will put you in front of the queue sometimes. After that escort to Mahaba F Lounge.
TRANSFER to LX - HON & F: tba
TRANSFER to LH - HON & F: tba

EWR (status Aug 2023)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to security; normally escort would skip the line at security but because of situation with Iran they do not skip it for now; then escort to lounge. Lounge has tables with “reserved for HON and F” with F dining food items and some more premium wine / champagne choices; crappy lounge compared to JFK First/HON (but very nice staff); escort from lounge to gate when flight is ready to board and priority boarding skipping zoo at the gate.
TRANSFER to LH - HON & F: tba
LX DEP: like LH departure (see above), but in the special F section of the lounge meals are served from a separate menu. Quite good!

EZE (status Nov 2019)
LX ARR - HON & F - walking to the passport control (Feb 2023)
LH ARR - HON & F: tba
LH DEP HON & F: no escort to lounge. Dedicated F seating area in lounge with servers bringing food & drinks. Escort to gate.
No escort to the lounge, no dedicated seating in the lounge, pick up from and escort to the gate (Feb 2023)
TRANSFER to LH - HON & F: tba

GIG (status tbd)
LH ARR - HON & F: no PA
LH DEP: PA escort from lounge to gate only
TRANSFER to LH - HON & F: tba

GRU (status tbd)
LX ARR - HON & F: nothing (escort walking possible no fasttrack no luggage), nothing in MAR22
LX DEP - HON & F: nothing at checkin/immigration. escort from lounge walking to gate, nothing in NOV21
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing beyond two staff members with a first class sign telling you the belt number for baggage in FEB23
LH DEP - HON & F: walking escort through fastback and regular immigration line and on to lounge and later to gate in FEB23
TRANSFER to LH - HON & F: nothing
TRANSFER to LX - HON & F escort to the lounge and after 1 hour escort to the gate. confirmed as of JAN24

GVA (as of April 2023)
LX ARR - HON: normally nothing, but if the connection is below MCT, then a shuttle to join C pax if at remote position
LX/LH DEP - HON: shuttle transfer IF departure from D gates (applies for both Schengen and non Schengen departutres)

HKG (status 2023)
LX ARR - HON & F: Walking escort to the pass control and to the luggage belt
LX DEP - HON & F: Walking escort from check in to the lounge
TRANSFER to LX - HON & F: escort and buggy through security to lounge
LH ARR - HON & F: tba
LH DEP: Escort all the way from Check-In through security and immigration to teh lounge. Will pick you up at the lounge and escort you to the gate as well if you wish.
TRANSFER to LH - HON & F: no escort

HND (status 2019)
LH ARR - HON & F: walking escort & lugage service. No fast track
LH DEP: ANA F check in, fast track and escort to lounge (ANA Suites for F, *G for HON), Priority boarding
TRANSFER to LH - HON & F: tba

IAD (status Nov 2019)
LH ARR - HON & F: minivan to immigration hall, no fast track immigration
LH DEP: escort to security on request
TRANSFER to LH - HON & F: tba
SN ARR - HON: car to immigration hall but not consistent

IAH (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ICN (status tbd)
LH ARR - HON & F: PA escort, walk through passport
LH DEP: PA escort from check-in to lounge only
TRANSFER to LH - HON & F: tba

JFK (status tbd)
LX ARR - HON & F: until mid 2019: escort and cut through immigration queue. Support until in taxi/limo. December 2021: nothing. 2022: PA for HON only (not F pax) helping through immigration, very helpful.
The station manager (LH) told me, that PA service on arr. is hit and miss depending on permits through CBP.

LX DEP - HON & F: escort to front of TSA pre and to lounge. Escort from lounge to gate & priority boarding. December 2021: confirmed.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to private security "skip the line" service"; escort through security and to lounge. Wine & Dine floor at the lounge; escort to gate.
TRANSFER to LH - HON & F: tba
SN ARR - HON: walking escort to immigration but no assistance possible

JNB (status August 2023)
LX ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21, came back in Dec 2021 - walking escort. Same in June 2022: offered to escort to airport hotel (lobby )
2023: Both HON and F were greeted at the gate and escorted to fast track immigration. Help with luggage and escorted in my case to the Intercontinental hotel across the street from the airport. Passengers cionnecting to a domestic flight were escorted to the domestic terminal.
LX DEP - HON & F: tba, nothing in OCT21. Priority boarding (F and HON only) in July 2022. In Aug. 23: escort through both security and passport control (very helpful), then to Virgin lounge, later pick-up from there to pre-boarding.
TRANSFER to LX - HON & F: Nothing in Jun 2022
LH ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21. Walking escort in Aug 2022
LH DEP: walking escort, fast track security but not immigration, nothing in OCT21, Dec 2021 - walk to the lounge offered. No priority boarding (all HON, SEN, *G, F, C and whoever else wanted to scrum in Group 1 at same time) in Aug 2022. Dec 2022: HON/F collected from the SA lounge & brought to the boarding area, bypassing queue & boarded first
TRANSFER to LH - HON & F: Nothing in Aug 2022

KIX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

KWI (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

LAX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: escort to (normal) security and same PA brings you to the gate.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

MCO (status Jan 2023)
LH (4Y) ARR - HON: PA at gate asking if I had any question, but couldn’t help with any immigration fast track. None was required - no queues.

MEX (status Nov 2021)
LH ARR - HON & F: sometimes PA who does what?
LH DEP: nothing
TRANSFER to LH - HON & F: tba

MIA (status April 2023)
LX ARR - HON & F: walking escort, no immigration priority
LX DEP - HON & F: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: walking escort no immigration priority
LH DEP: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LH - HON & F: tba

MCT (status tbd)

NBO (status tbd)
LX ARR - HON & F: tba (route cancelled)
LX DEP - HON & F: tba (route cancelled)
TRANSFER to LX - HON & F: escort to gate and bypass security queue (route cancelled)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

NGO (status tbd)
LH ARR - HON: tba
LH DEP - HON: tba
TRANSFER to LH - HON: tba

NRT (status June 2023)
LX ARR - HON & F: NOTHING
LX DEP - HON & F: ANA F check in, fast track immigration, priority boarding
TRANSFER to LX - HON & F: tba

ORD (status 2018)
LX ARR - HON & F: no service at all. No pick-up, no service at the luggage belt (July 2023).
LX DEP - HON & F: no service at all (July 2023)
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PEK (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PRN (as of December 2022)
OS/LX/LH ARR - nothing for HON
OS/LX/LH DEP - nothing for HON

PVG (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: Escort to Air China Business Lounge and then to gate
TRANSFER to LH - HON & F: tba

SEA (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

SFO (status Aug 2017, LH updated 2020)
LX ARR - HON & F: tba
LX DEP - HON & F: PA escort with line jump through security to lounge.
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing
LH DEP: PA boarding service, no escort through security
TRANSFER to LH - tba

SIN (status Nov 2019)
LX ARR - HON & F: (useless) PA at gate. Little stand with F and HON bags at the baggae claim.
LX DEP - HON & F: separate check-in at SATS Premier Checkin. On request, PA to lounge (SKF). PA pick-up from lounge, escort to plane with line jumping at security
TRANSFER to LX - HON & F: PA meets you at arrival flight and escorts you by foot or buggy (depends on connecting time) to SKF (SQ's First Class Lounge - F only) or to LX plane
TRANSFER from LX - HON in F: buggy to BA lounge for connecting flight (2018)
LH ARR - HON & F: same as LX
LH DEP: same as LX
TRANSFER to LH - HON & F: same as LX (2018: no escort from SQ to LH transfer, even HON in F)

YUL (status Oct 2021)
LX ARR - HON & F: PA at the gate, escort through immigration, luggage pick-up, and to the taxi gates.
LX DEP - HON & F: escort from AC lounge to aircraft door, choice whether timed for preboarding or last boarding. Also offered escort to the lounge, but declined as I know the airport well (I doubt the agent could have skipped the VIP security queue).
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

YVR (status tbd)
LH ARR - HON & F: tba
LH DEP - HON & F: tba
TRANSFER to LH - HON & F: tba






































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Special F/HON Services at different airports

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Old Aug 21, 2010, 12:09 pm
  #301  
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
 
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,517
Originally Posted by Diobear
When I flew from NRT a couple of months ago as a HON in C, the PA took me to the UA first class lounge. She spoke with the woman behind the counter in Japanese and then said she was embarressed, but I wasn't allowed in that lounge. We went back down to the business lounge. Seems like it's not so clear at NRT either.

It wasn't a problem for me. Especially since when I went to board the plane, the GA switched my boarding pass to a first class one.
The PA must have been embarrassed. I'm glad to hear you had an op-up in compensation.

Originally Posted by hch
As HON travelling in C on OS I was only allowed into the NH C lounge (haven't tried the UA lounges). Maybe you're lucky and this is one of the stations where LX provides better beneftis than LH/OS.
Yes, if it's true it sounds like another example of better lounge access that LX provides. I remember as FTL travelling in Y, I could use the NH C lounge if I was flying on LX but not if I was flying on LH.

Then again there's no point in beeing at NRT early given how frequently the airport trains run.
Since I have to travel quite a distance to the airport I get on an earlier train than absolutely necessary just in case.

I'm unlikely to fly out of NRT on LX C (or Y!) until the A343 with new Business seats starts serving the ZRH-NRT route, but it doesn't look as if information on LX's website is accurate or lounge staff at NRT are aware of the arrangement. First Class Lounges in NRT are not the FCT/FCLs in FRA/MUC but at least the ANA First Class Lounge is quieter and has a "better" view than the Business Lounge close to gates 40s.

Perhaps a question and a request for clarification to the SWISS Lurker is in order?
NewbieRunner is offline  
Old Aug 22, 2010, 11:59 pm
  #302  
 
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
OMG, FT HON shuttle from BKK
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Old Aug 23, 2010, 11:44 pm
  #303  
szg
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Join Date: Nov 2006
Location: SZG, Austria
Programs: LH(OS) HON, IC RA
Posts: 33,194
Originally Posted by szg
Nothing at KRK International and domestic Terminal.
But full service at WAW Airport, PA (pick up at the lounge) and Limo Transfer to Apron Position flights.
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Old Aug 24, 2010, 12:25 am
  #304  
 
Join Date: Apr 2007
Location: DUS
Programs: LH HON
Posts: 764
Is there a HON service at WAW? I arrived from Germany on a APRON position, no pick-up, at the departure the same. At the lounge, when having a guest with me in Eco they told me, that I would need a *A Gold card to invite a guest. My BP clearly said HON. After quite a discussion they accepted the HON status, not without writing the number from my card in a lengthy process.
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Old Aug 24, 2010, 1:42 am
  #305  
 
Join Date: Apr 2002
Location: Tübingen, Germany
Posts: 2,732
Q on PVG with LX

Have always arrived with LH into PVG - this Saturday it will a first on LX - is there a PA service for immigration offered.
Am pondering to connect to a domestic flight at 8:00 - should land at 6:35 ?

TYIA

Cheers

Thomas
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Old Aug 24, 2010, 11:00 am
  #306  
 
Join Date: Oct 2007
Posts: 2,069
Originally Posted by shipsmail
At the lounge, when having a guest with me in Eco they told me, that I would need a *A Gold card to invite a guest. My BP clearly said HON. After quite a discussion they accepted the HON status, not without writing the number from my card in a lengthy process.
It feels great with status recognition
seat 1a is offline  
Old Aug 26, 2010, 8:08 pm
  #307  
 
Join Date: Dec 2009
Location: Near Bern, CH
Programs: LH HON
Posts: 25
Change in service at ICN

It seems there has been a change in ICN. This morning, when the PA took me to the side door of the special security screening, she was stopped by the gaurd and told I needed to go through standard security. She was confused and made a phone call. Seems it just changed. She apologized and explained that she's always gone through there and that it worked this morning with some CX passengers. I guess it's a LH thing.

It wasn't really a big deal today because there weren't many people in the standard line, but sometimes it can be very helpful. Becaue I've flown ICN to MUC or FRA every month for the past year and a half, I know my way around quite well and only accepted a PA for the 'special' security treatment. Although she was a sweet and interesting young woman and I enjoyed our conversation, I think I'll make my own way in the months to come.
Diobear is offline  
Old Sep 5, 2010, 10:05 am
  #308  
 
Join Date: Mar 2005
Programs: LH HON
Posts: 159
HON Arrival Service in DME with OS?

Is there an arrival service in DME for HONs, when arriving with OS? I found there is on LH, there is non of LX, but what about OS?

Thx
JetSet101 is offline  
Old Sep 13, 2010, 5:14 am
  #309  
 
Join Date: Apr 2008
Posts: 1,063
Flew DUS -ORDeal last weekend, no HON service at arrival , no PA in sight
Fendant is offline  
Old Sep 13, 2010, 5:37 am
  #310  
 
Join Date: Jun 2008
Location: MCT
Programs: LH HON; EK Plat; QR G; IC-RA; HH D; WoH Glob
Posts: 149
Originally Posted by JetSet101
Is there an arrival service in DME for HONs, when arriving with OS? I found there is on LH, there is non of LX, but what about OS?

Thx
None on OS either
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Old Sep 13, 2010, 7:23 am
  #311  
 
Join Date: Dec 2004
Location: SZG
Posts: 3,936
Originally Posted by Fendant
Flew DUS -ORDeal last weekend, no HON service at arrival , no PA in sight
ORD has only departure service as they are not allowed to jump immigration lines anymore...
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Old Sep 13, 2010, 9:49 am
  #312  
 
Join Date: Dec 2005
Location: FRA
Programs: LH, Avis, Hyatt, ...
Posts: 4,213
Originally Posted by Fendant
Flew DUS -ORDeal last weekend, no HON service at arrival , no PA in sight
Well, a PA that would only slow down your way to immigration in order to show the end of the line is not really usefull. Unfortunately US immigration did not like the PA service getting fast track for HONs upon arrival. So it has been shutdown on most airports. The only airport with consistent reports that it still works is JFK.
SleepOverGreenland is offline  
Old Sep 14, 2010, 1:57 am
  #313  
 
Join Date: Aug 2008
Location: Switzerland
Programs: LX HON, Emirates Skywards Gold, HH diamond, Hyatt plat
Posts: 282
Landed at JFK on LX yesterday. Impeccable HON service with expedited immigration AND customs. I was in the Taxi 15 minutes after getting off the plane.
SwissHON is offline  
Old Sep 15, 2010, 3:46 am
  #314  
 
Join Date: Mar 2006
Location: FRA
Posts: 582
May I ask what kind of service is currently provided in DXB at arrival on LH or LX, and what kind of service is provided on departure on LH or LX?

Is there any difference between LH and LX?

Are there any other lounge options than LH lounge?

How is PA service on departure provided, given the flight is an apron position?

Thanks a lot for any input!

SebFra
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Old Sep 15, 2010, 4:13 am
  #315  
 
Join Date: Nov 2002
Location: CH / D
Programs: Amex, Avis, BA, BD, CX, FS, Hertz, HH, IC, LH, NH, RC, RCCL, Sixt, SPG, SQ, UA
Posts: 7,050
The local service provider (forgot the name, but it is also used by Jumeirah Hotels) will escort you upon arrival from gate to taxis/limo and when departing from the check-in desk to the lounge. You will be driven in a cart to avoid the endless walks at DXB.

The lounge is bad, small Star Alliance Lounge. Always full at night.
flamboyant 1 is offline  


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