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Old Nov 25, 2019, 3:03 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: DownUnderFlyer
SPECIAL SERVICES FOR F/HON PAX

ABV (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ADD (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

ATL (status tbd)
LH ARR - HON: 2020/02 Assistant escorted from jetbridge to immigration, collected luggage for us (and before us) and helped with it up to the shuttle bus to Rental car center. Meantime gave useful information, what to do and see in Atlanta area. Purser rerquested that service during flight by telex to ATL
LH DEP - HON: 2020/02 Escort from check-in thru crews security lane to lounge (huge time saver!)
Later escort from lounge to gate and pre-pre-boarding
All that was offered by checkin agent without asking.
TRANSFER to LH - HON: tba

AUS (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

BKK
LX ARR - HON & F: Buggy to immigration (fast track) or through transfer security to TG lounge. No buggy from D-gates as they are opposite immigration.
LX DEP - HON & F: Escort through crew/diplomatic immigration to lounge and escort/buggy from lounge to gate except D-gates. F/HON board first.
TRANSFER to LX - HON & F: Minivan in case of apron position, buggy/escort to lounge/gate.
LH ARR - HON & F: Buggy to immigration (fast track) or through transfer security to TG lounge.
LH DEP: tba
TRANSFER to LH - HON & F: tba
OS ARR/DEP/TRANSFER - HON: as per LX above

BLR (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOG (status as of July 2023)
LH ARR - HON & F: escort walking, no fasttrack immigration (although escort may be able to get you into the shorter queue including Colombian nationals), luggage service available.
Possible personal escort to Domestic Transfer security (in this case Avianca connection).
LH DEP: escort walking to lounge, no fasttrack
TRANSFER to LH - HON & F: nothing

BOM (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOS (status 2019)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: nothing
LH DEP: PA through security and to the F lounge, pick up for boarding
TRANSFER to LH - HON & F: tba

CAI
Egypt Air agent recognized HON status at check-in. Nothing else. No F to CAI.

CPT (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DAR (status tbd)
LX ARR - HON & F: route cancelled
LX DEP - HON & F: route cancelled
TRANSFER to LX - HON & F: route cancelled
LH ARR - HON & F: no LH flights
LH DEP: no LH flights
TRANSFER to LH - HON & F: no LH flights

DEL (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: Fast track (if 'negotiated' with staff), buggy to lounge (SQ or LH SEN) and from lounge to gate
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DEN (status tbd)
LH ARR - HON & F: nothing
LH DEP: tba
TRANSFER to LH - HON & F: tba

DXB (status 2023)
LX /LH ARR - HON & F: Escort with a sign at gate. Will guide (with buggy) to the Mahaba premium immigration and then help with baggage and escort you outside the airport. (if you took advantage of the F&J free limo service they will guide you to the chauffeur waiting for you)
LX/LH DEP - HON & F: Escort from Check-In to the Immigration stand & will put you in front of the queue sometimes. After that escort to Mahaba F Lounge.
TRANSFER to LX - HON & F: tba
TRANSFER to LH - HON & F: tba

EWR (status Aug 2023)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to security; normally escort would skip the line at security but because of situation with Iran they do not skip it for now; then escort to lounge. Lounge has tables with “reserved for HON and F” with F dining food items and some more premium wine / champagne choices; crappy lounge compared to JFK First/HON (but very nice staff); escort from lounge to gate when flight is ready to board and priority boarding skipping zoo at the gate.
TRANSFER to LH - HON & F: tba
LX DEP: like LH departure (see above), but in the special F section of the lounge meals are served from a separate menu. Quite good!

EZE (status Nov 2019)
LX ARR - HON & F - walking to the passport control (Feb 2023)
LH ARR - HON & F: tba
LH DEP HON & F: no escort to lounge. Dedicated F seating area in lounge with servers bringing food & drinks. Escort to gate.
No escort to the lounge, no dedicated seating in the lounge, pick up from and escort to the gate (Feb 2023)
TRANSFER to LH - HON & F: tba

GIG (status tbd)
LH ARR - HON & F: no PA
LH DEP: PA escort from lounge to gate only
TRANSFER to LH - HON & F: tba

GRU (status tbd)
LX ARR - HON & F: nothing (escort walking possible no fasttrack no luggage), nothing in MAR22
LX DEP - HON & F: nothing at checkin/immigration. escort from lounge walking to gate, nothing in NOV21
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing beyond two staff members with a first class sign telling you the belt number for baggage in FEB23
LH DEP - HON & F: walking escort through fastback and regular immigration line and on to lounge and later to gate in FEB23
TRANSFER to LH - HON & F: nothing
TRANSFER to LX - HON & F escort to the lounge and after 1 hour escort to the gate. confirmed as of JAN24

GVA (as of April 2023)
LX ARR - HON: normally nothing, but if the connection is below MCT, then a shuttle to join C pax if at remote position
LX/LH DEP - HON: shuttle transfer IF departure from D gates (applies for both Schengen and non Schengen departutres)

HKG (status 2023)
LX ARR - HON & F: Walking escort to the pass control and to the luggage belt
LX DEP - HON & F: Walking escort from check in to the lounge
TRANSFER to LX - HON & F: escort and buggy through security to lounge
LH ARR - HON & F: tba
LH DEP: Escort all the way from Check-In through security and immigration to teh lounge. Will pick you up at the lounge and escort you to the gate as well if you wish.
TRANSFER to LH - HON & F: no escort

HND (status 2019)
LH ARR - HON & F: walking escort & lugage service. No fast track
LH DEP: ANA F check in, fast track and escort to lounge (ANA Suites for F, *G for HON), Priority boarding
TRANSFER to LH - HON & F: tba

IAD (status Nov 2019)
LH ARR - HON & F: minivan to immigration hall, no fast track immigration
LH DEP: escort to security on request
TRANSFER to LH - HON & F: tba
SN ARR - HON: car to immigration hall but not consistent

IAH (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ICN (status tbd)
LH ARR - HON & F: PA escort, walk through passport
LH DEP: PA escort from check-in to lounge only
TRANSFER to LH - HON & F: tba

JFK (status tbd)
LX ARR - HON & F: until mid 2019: escort and cut through immigration queue. Support until in taxi/limo. December 2021: nothing. 2022: PA for HON only (not F pax) helping through immigration, very helpful.
The station manager (LH) told me, that PA service on arr. is hit and miss depending on permits through CBP.

LX DEP - HON & F: escort to front of TSA pre and to lounge. Escort from lounge to gate & priority boarding. December 2021: confirmed.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to private security "skip the line" service"; escort through security and to lounge. Wine & Dine floor at the lounge; escort to gate.
TRANSFER to LH - HON & F: tba
SN ARR - HON: walking escort to immigration but no assistance possible

JNB (status August 2023)
LX ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21, came back in Dec 2021 - walking escort. Same in June 2022: offered to escort to airport hotel (lobby )
2023: Both HON and F were greeted at the gate and escorted to fast track immigration. Help with luggage and escorted in my case to the Intercontinental hotel across the street from the airport. Passengers cionnecting to a domestic flight were escorted to the domestic terminal.
LX DEP - HON & F: tba, nothing in OCT21. Priority boarding (F and HON only) in July 2022. In Aug. 23: escort through both security and passport control (very helpful), then to Virgin lounge, later pick-up from there to pre-boarding.
TRANSFER to LX - HON & F: Nothing in Jun 2022
LH ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21. Walking escort in Aug 2022
LH DEP: walking escort, fast track security but not immigration, nothing in OCT21, Dec 2021 - walk to the lounge offered. No priority boarding (all HON, SEN, *G, F, C and whoever else wanted to scrum in Group 1 at same time) in Aug 2022. Dec 2022: HON/F collected from the SA lounge & brought to the boarding area, bypassing queue & boarded first
TRANSFER to LH - HON & F: Nothing in Aug 2022

KIX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

KWI (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

LAX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: escort to (normal) security and same PA brings you to the gate.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

MCO (status Jan 2023)
LH (4Y) ARR - HON: PA at gate asking if I had any question, but couldn’t help with any immigration fast track. None was required - no queues.

MEX (status Nov 2021)
LH ARR - HON & F: sometimes PA who does what?
LH DEP: nothing
TRANSFER to LH - HON & F: tba

MIA (status April 2023)
LX ARR - HON & F: walking escort, no immigration priority
LX DEP - HON & F: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: walking escort no immigration priority
LH DEP: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LH - HON & F: tba

MCT (status tbd)

NBO (status tbd)
LX ARR - HON & F: tba (route cancelled)
LX DEP - HON & F: tba (route cancelled)
TRANSFER to LX - HON & F: escort to gate and bypass security queue (route cancelled)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

NGO (status tbd)
LH ARR - HON: tba
LH DEP - HON: tba
TRANSFER to LH - HON: tba

NRT (status June 2023)
LX ARR - HON & F: NOTHING
LX DEP - HON & F: ANA F check in, fast track immigration, priority boarding
TRANSFER to LX - HON & F: tba

ORD (status 2018)
LX ARR - HON & F: no service at all. No pick-up, no service at the luggage belt (July 2023).
LX DEP - HON & F: no service at all (July 2023)
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PEK (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PRN (as of December 2022)
OS/LX/LH ARR - nothing for HON
OS/LX/LH DEP - nothing for HON

PVG (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: Escort to Air China Business Lounge and then to gate
TRANSFER to LH - HON & F: tba

SEA (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

SFO (status Aug 2017, LH updated 2020)
LX ARR - HON & F: tba
LX DEP - HON & F: PA escort with line jump through security to lounge.
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing
LH DEP: PA boarding service, no escort through security
TRANSFER to LH - tba

SIN (status Nov 2019)
LX ARR - HON & F: (useless) PA at gate. Little stand with F and HON bags at the baggae claim.
LX DEP - HON & F: separate check-in at SATS Premier Checkin. On request, PA to lounge (SKF). PA pick-up from lounge, escort to plane with line jumping at security
TRANSFER to LX - HON & F: PA meets you at arrival flight and escorts you by foot or buggy (depends on connecting time) to SKF (SQ's First Class Lounge - F only) or to LX plane
TRANSFER from LX - HON in F: buggy to BA lounge for connecting flight (2018)
LH ARR - HON & F: same as LX
LH DEP: same as LX
TRANSFER to LH - HON & F: same as LX (2018: no escort from SQ to LH transfer, even HON in F)

YUL (status Oct 2021)
LX ARR - HON & F: PA at the gate, escort through immigration, luggage pick-up, and to the taxi gates.
LX DEP - HON & F: escort from AC lounge to aircraft door, choice whether timed for preboarding or last boarding. Also offered escort to the lounge, but declined as I know the airport well (I doubt the agent could have skipped the VIP security queue).
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

YVR (status tbd)
LH ARR - HON & F: tba
LH DEP - HON & F: tba
TRANSFER to LH - HON & F: tba






































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Special F/HON Services at different airports

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Old Jul 1, 2011, 11:53 am
  #451  
 
Join Date: Dec 2002
Location: USA, NJ
Programs: LH SEN, AA EXP, UA 1K
Posts: 430
Is HKG still providing a PA and expedited immigration?
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Old Jul 1, 2011, 1:48 pm
  #452  
 
Join Date: Sep 2004
Location: LCY/FRA
Programs: LH HON+
Posts: 570
Originally Posted by duncfly
Is HKG still providing a PA and expedited immigration?
Yes. Arrived there on both LX and LH in may. LH as good as always, LX uses Cathay staff who didn't have a clue. Be warned.
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Old Jul 2, 2011, 7:43 am
  #453  
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
 
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,516
Originally Posted by dre_techie
According to post on M&M website on 01.07.2011, it is available on LH/LX/OS.
Yes, I've seen the announcement as well. But don't get too excited. There's nothing special apart from the trap doors which allow you to have your luggage weighed without having to unload it from a trolley (what is meant by "check in your baggage in peace and quiet" ) and a slightly shorter queue for security. After coming through security you still have to go downstairs and join exit passport control queues.

The use of the ANA First Class Lounge(s) regardless of the class of travel seems to be limited to HONs travelling on LX only.

Arrival services also seem to vary between the three airlines. LH PAs will accompany you through customs if needed, LX PAs don't seem to be able to go through customs with you and neither can take you through fast track immigration. szg reported some time ago that HONs arriving on OS could be taken through diplomatic channel for immigration.

P.S. The use of the ANA/United First Class Lounges regardless of the class of travel on LX is no longer possible.

Last edited by NewbieRunner; Jul 5, 2011 at 6:15 pm
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Old Jul 19, 2011, 7:24 am
  #454  
 
Join Date: Sep 2008
Location: BEG/DUS/FCO - YYZ/MRY
Programs: LH G, CO G, BA B, HH G, PC P, SW G, Sixt P, Hertz G and YES A|Club G :)
Posts: 800
Originally Posted by Fredl-VIE
Hi!

I can chose between LH456 FRA-LAX or LH440 FRA-IAH for my next USA-Flight. Which option would you recommend in terms of possible HON-Benefits at arrival (or, if no fast-track is possible/allowed, where would you think immigration would be quicker after arrival on one of those two flights?)

Thank you very much!

Fredl
IAH since LAX is a zoo no matter what time of the day...
sindjic is offline  
Old Jul 25, 2011, 2:33 pm
  #455  
 
Join Date: Dec 2002
Location: USA, NJ
Programs: LH SEN, AA EXP, UA 1K
Posts: 430
And to keep this thread fresh;

HKG arrival service was excellent - met at the door and fast tracked through immigration to baggage.
PEK departure also had a PA for fast track through passport and security (and on to the horrible lounge).

FRA transfer service was ^Excellent^ when delays meant we had 17 mins to make a connection. Car collected us, through security and passport control then to the aircraft steps. LH were magnificent!
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Old Jul 25, 2011, 2:35 pm
  #456  
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Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
Originally Posted by duncfly
And to keep this thread fresh;

HKG arrival service was excellent - met at the door and fast tracked through immigration to baggage.
PEK departure also had a PA for fast track through passport and security (and on to the horrible lounge).

FRA transfer service was ^Excellent^ when delays meant we had 17 mins to make a connection. Car collected us, through security and passport control then to the aircraft steps. LH were magnificent!
This is what LH HON is all about .... and not which vehicle is used at the FCT.
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Old Jul 26, 2011, 9:33 am
  #457  
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Join Date: Jan 2005
Location: VCE
Posts: 14,165
Originally Posted by duncfly
FRA transfer service was ^Excellent^ when delays meant we had 17 mins to make a connection. Car collected us, through security and passport control then to the aircraft steps. LH were magnificent!
Excellent- glad to hear this worked out well.
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Old Aug 1, 2011, 6:30 am
  #458  
 
Join Date: Oct 2009
Programs: LH SEN, SPG Gold, HH Diamond
Posts: 1,021
Any recent experience for priority immigration at JFK, arriving on LH?

I'm arriving from MUC on LH410, is it usually busy when this flight arrives? I assume it will be, being a Friday in August.
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Old Aug 1, 2011, 6:40 am
  #459  
ym1
 
Join Date: May 2008
Location: All around
Programs: M&M, AVIS, HH, GP ...
Posts: 325
Originally Posted by Togo001
PEK has the standard HON service. Pickup at the plane by arrival, fast lane for immigration (PA has to clarify first with the immigration officers to bring you to the diplomat counter). They bring you until the entrance. And you have to sign a paper, that they did their job....
Same procedure when you depart. Pickup at checkin counter. Your boarding pass is prepared in advance. Fast immigration. They bring you to the Air China 1st class lounge, pickup you up for boarding.
Does it still the same service on arrival in PEK? For depart from Shanghai is it the same as depart from PEK)?
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Old Aug 1, 2011, 9:52 am
  #460  
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Join Date: Jan 2005
Location: VCE
Posts: 14,165
Originally Posted by ym1
Does it still the same service on arrival in PEK? For depart from Shanghai is it the same as depart from PEK)?
PVG is good. Escort to security fastlane etc as described.
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Old Aug 1, 2011, 11:27 am
  #461  
 
Join Date: Mar 2006
Location: NYC
Posts: 945
Originally Posted by dre_techie
Any recent experience for priority immigration at JFK, arriving on LH?

I'm arriving from MUC on LH410, is it usually busy when this flight arrives? I assume it will be, being a Friday in August.
There should be a PA waiting as you exit....if it is a young guy he will have some connections at the diplomatic counters...i have seen him in action at least 3 times in the past 3 months...max 10min to clear with the HONs that he was escorting....and boy will you benefit from this service....your arrival time causes some serious delays at the immigration counters......there is LH, TK, OS, KA, AZ, CA and MU ..it can be easily 60min wait to clear ( i wold estimate at last 2k people waiting for immigration)
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Old Aug 1, 2011, 11:51 am
  #462  
 
Join Date: Apr 2007
Location: DUS
Programs: LH HON
Posts: 764
LH still has god connections to the immigration people at JFK. My recommandation is, insist on an escort by the PA at arrival. Otherwse they will send you to immigration alone and you will end up in a long waiting line. This is my experience during the last two months.
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Old Aug 1, 2011, 1:01 pm
  #463  
 
Join Date: Oct 2009
Programs: LH SEN, SPG Gold, HH Diamond
Posts: 1,021
Thank you for the good news divjan & shipsmail!

Looking forward to replicate the fast track experience. I'll report back.
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Old Aug 5, 2011, 1:24 pm
  #464  
 
Join Date: Oct 2009
Programs: LH SEN, SPG Gold, HH Diamond
Posts: 1,021
Just landed an hour ago. No HON PA, just someone to meet some "UN people".

I'll write LH a thank you note. Immigration took about 20-25 min, not bad.
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Old Aug 5, 2011, 2:55 pm
  #465  
 
Join Date: Dec 2004
Location: SZG
Posts: 3,936
Originally Posted by dre_techie
I'll write LH a thank you note...
do that! but almost everyone here knows that us immigration is depending on who is working that day... that for once isn't LHs fault...
sentom is offline  


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