Special F/HON Services at different airports

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SPECIAL SERVICES FOR F/HON PAX

ABV (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ADD (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

ATL (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

AUS (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

BKK (status tbd)
LX ARR - HON & F: Buggy to immigration (fast track) or through transfer security to TG lounge. No buggy from D-gates as they are opposite immigration.
LX DEP - HON & F: Escort through crew/diplomatic immigration to lounge and escort/buggy from lounge to gate except D-gates. F/HON board first.
TRANSFER to LX - HON & F: Minivan in case of apron position, buggy/escort to lounge/gate.
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba
OS ARR/DEP/TRANSFER - HON: as per LX above

BLR (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOG (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOM (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOS (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: nothing
LH DEP: nothing
TRANSFER to LH - HON & F: tba

CPT (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DAR (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DEL (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: Fast track (if 'negotiated' with staff), buggy to lounge (SQ or LH SEN) and from lounge to gate
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DEN (status tbd)
LH ARR - HON & F: nothing
LH DEP: tba
TRANSFER to LH - HON & F: tba

DXB (status 2019)
LX ARR - HON & F: Escort with a sign somewhere along the way to immigration. Will guide to the diplomatic immigration and then help with baggage and escort you outside the airport. (if you took advantage of the F&J free limo service they will guide you to the chauffeur waiting for you)
LX DEP - HON & F: Escort from Check-In to the Immigration stand & will put you in front of the queue sometimes. After that you'll have to find your own way to the lounge. Or: fast track through security and buggy to F lounge (Jan 2019)
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: Buggy from gate to Marhaba premium immigration
LH DEP: tba
TRANSFER to LH - HON & F: tba

EWR (status Nov 2019)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to security; normally escort would skip the line at security but because of situation with Iran they do not skip it for now (and security is SLOW); then escort to lounge. Lounge has tables with “reserved for HON and F” but no special service/dining; crappy lounge compared to JFK First/HON (but very nice staff); escort from lounge to gate when flight is ready to board and priority boarding skipping zoo at the gate.
TRANSFER to LH - HON & F: tba

EZE (status Nov 2019)
LH ARR - HON & F: tba
LH DEP HON & F: no escort to lounge. Dedicated F seating area in lounge with servers bringing food & drinks. Escort to gate.
TRANSFER to LH - HON & F: tba

GIG (status tbd)
LH ARR - HON & F: no PA
LH DEP: PA escort from lounge to gate only
TRANSFER to LH - HON & F: tba

GRU (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: nothing
LH DEP: tba
TRANSFER to LH - HON & F: tba

HKG (status 2019)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: escort and buggy through security to lounge
LH ARR - HON & F: tba
LH DEP: Escort all the way from Check-In through security and immigration to teh lounge. Will pick you up at the lounge and escort you to the gate as well if you wish.
TRANSFER to LH - HON & F: no escort

HND (status 2019)
LH ARR - HON & F: walking escort & lugage service. No fast track
LH DEP: ANA F check in, fast track and escort to lounge (ANA Suites for F, *G for HON), Priority boarding
TRANSFER to LH - HON & F: tba

IAD (status Nov 2019)
LH ARR - HON & F: minivan to immigration hall, no fast track immigration
LH DEP: escort to security on request
TRANSFER to LH - HON & F: tba
SN ARR - HON: car to immigration hall but not consistent

IAH (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ICN (status tbd)
LH ARR - HON & F: PA escort, walk through passport
LH DEP: PA escort from check-in to lounge only
TRANSFER to LH - HON & F: tba

JFK (status tbd)
LX ARR - HON & F: until mid 2019: escort and cut through immigration queue. Support until in taxi/limo
LX DEP - HON & F: escort to front of TSA pre and to lounge. Escort from lounge to gate & priority boarding
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to private security "skip the line" service"; escort through security and to lounge. Wine & Dine floor at the lounge; escort to gate.
TRANSFER to LH - HON & F: tba
SN ARR - HON: walking escort to immigration but no assistance possible

JNB (status tbd)
LX ARR - HON & F: walking escort, sometimes fast track immigration
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: walking escort, sometimes fast track immigration
LH DEP: walking escort, fast track security but not immigration
TRANSFER to LH - HON & F: tba

KIX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

KWI (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

LAX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

MEX (status Nov 2018)
LH ARR - HON & F: sometimes PA who does what?
LH DEP: tba
TRANSFER to LH - HON & F: tba

MIA (status 2019)
LX ARR - HON & F: walking escort, no immigration priority
LX DEP - HON & F: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: walking escort no immigration priority
LH DEP: tba
TRANSFER to LH - HON & F: tba

MCT (status tbd)

NBO (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: escort to gate and bypass security queue
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

NGO (status tbd)
LH ARR - HON: tba
LH DEP - HON: tba
TRANSFER to LH - HON: tba

NRT (status 2018)
LX ARR - HON & F: walking escort no immigration priority
LX DEP - HON & F: ANA F check in, fast track immigration, priority boarding
TRANSFER to LX - HON & F: tba

ORD (status 2018)
LX ARR - HON & F: walking escort no immigration priority
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PEK (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PVG (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

SEA (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

SFO (status Aug 2017)
LX ARR - HON & F: tba
LX DEP - HON & F: PA escort with line jump through security to lounge.
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: tba
LH DEP: same as LX
TRANSFER to LH - tba

SIN (status Nov 2019)
LX ARR - HON & F: (useless) PA at gate. Little stand with F and HON bags at the baggae claim.
LX DEP - HON & F: separate check-in at SATS Premier Checkin. On request, PA to lounge (SKF). PA pick-up from lounge, escort to plane with line jumping at security
TRANSFER to LX - HON & F: PA meets you at arrival flight and escorts you by foot or buggy (depends on connecting time) to SKF (SQ's First Class Lounge - F only) or to LX plane
LH ARR - HON & F: same as LX
LH DEP: same as LX
TRANSFER to LH - HON & F: same as LX (2018: no escort from SQ to LH transfer, even HON in F)

YUL (status Jan 2020)
LX ARR - HON & F: tba
LX DEP - HON & F: escort from AC lounge to aircraft door, choice whether timed for preboarding or last boarding. Also offered escort to the lounge, but declined as I know the airport well (I doubt the agent could have skipped the VIP security queue).
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

YVR (status tbd)
LH ARR - HON & F: tba
LH DEP - HON & F: tba
TRANSFER to LH - HON & F: tba
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Old Feb 4, 05, 5:28 am
  #1  
Original Poster
 
Join Date: Nov 2004
Location: bella italia
Programs: LH HON, AF FB Platinum
Posts: 633
Post Special F/HON Services at different airports

I've just experienced the new service for HON Circle members in DXB:
Nice young ladies in yellow uniforms are waiting for you directely at the arrival gate and are guiding you (incl. caddy) via fast tracks to the exit. Very friendly and quick.
Same procedure when departing vom DXB. Personal escort, caddies and choice of lounges.

Are there similar experiences from other int'l. airports?
sophialite likes this.
SenAOI is offline  
Old Feb 4, 05, 7:09 am
  #2  
 
Join Date: Jul 2004
Programs: LH HON, Marriott Platinum, Priority Club Platinum, Sixt, Hertz, Europcar
Posts: 182
At JFK they also had a personal assistant. No real fasttrack, though, as you had to queue with everybody else at immigrations. But they helped with the luggage and everything.

Same would have been available when departing.

For the transfer from A to B or v.v. at FRA they told me a service would be available from March. I dread the tunnel....
berenike is offline  
Old Feb 4, 05, 11:07 am
  #3  
 
Join Date: Dec 2003
Location: IST - NYC
Posts: 776
At BKK they also had an assitant plus someone for the cabin luggage.
Immigration is fast track - but this is also standard for F pax - was however suprised to get the treatment upon arrival from MUC in C - they will come with you to your limousine / taxi outside the terminal. Simply wonderful !
vivamuci is offline  
Old Feb 4, 05, 11:10 am
  #4  
 
Join Date: May 2003
Location: LH HON Circle, SQ PPS, BA Gold, Hyatt Diamond, ShangriLa Elite
Posts: 72
arrival NRT and BKK: personal assistance helped through immigration and assisted during/after baggage delivery.

departure HKG: personal escort through immigration. I was a bit late but I think I would also have managed 2 go 2 the gates alone and be there on time. Anyway, I appreciated the help (maybe LH wanted 2 ensure that I go directly 2 the gate and don't stop 4 shopping ...).
TanteKaethe is offline  
Old Feb 6, 05, 1:15 am
  #5  
Original Poster
 
Join Date: Nov 2004
Location: bella italia
Programs: LH HON, AF FB Platinum
Posts: 633
Thumbs up

Originally Posted by berenike
At JFK they also had a personal assistant. No real fasttrack, though, as you had to queue with everybody else at immigrations. But they helped with the luggage and everything.

Same would have been available when departing.

For the transfer from A to B or v.v. at FRA they told me a service would be available from March. I dread the tunnel....
That would be absolutely great. I hate the way from A to B by tunnel as well.
If that comes: LH
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Old Feb 6, 05, 4:15 am
  #6  
 
Join Date: Nov 2002
Location: CH / D
Programs: Amex, Avis, BA, BD, CX, FS, Hertz, HH, IC, LH, NH, RC, RCCL, Sixt, SPG, SQ, UA
Posts: 7,050
The dreaded tunnel - walkway in my direction was not working last time I was there and I was still have asleep at 6:15 AM and had a 6:35 AM flight to DUS to catch...Morning exercise, that's why they do not need a gym with treadmills iin the new F lounges...
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Old Feb 6, 05, 9:48 am
  #7  
Uli
 
Join Date: Jan 2002
Location: FRA
Posts: 2,169
HON Service at HKG

on arrival and depature guidance by an indiviual HON assistant.
caddy service on arrival if requested in advance, on departure if you ask at check-in
VIP channel at immigrations, no waiting at all.
Uli is offline  
Old Feb 6, 05, 12:09 pm
  #8  
 
Join Date: Apr 2002
Programs: BA,Amex,Hilton,Hyatt,SPG
Posts: 584
Arrival in VIE:
PA walked with me (and gave me a hand with my luggage) to the departure gate of my next connection flight.

Arrival KUL:
PA walked with me (and gave me a hand with my luggage) to the Skytrain and made the ride to the next terminal where he went with me through Immigration (with fast track!).
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Old Sep 26, 07, 4:17 pm
  #9  
 
Join Date: Aug 2006
Location: NUE
Programs: LH SEN (I miss my HON days), Sixt Diamond, everything else is silver by now
Posts: 139
Special HON Services at different airports

After having enjoyed the personal assistant in DXB two weeks ago (which saves a lot of time if you arrive there at night) I was wondering if LH/LX have similar services at other airports. I'm flying to SVO next week and at this airport it would be most appreciated. :-(

Any ideas, I couldn't find anything on the HON pages
pokeshot is offline  
Old Sep 27, 07, 11:55 am
  #10  
 
Join Date: Jun 2004
Posts: 1,523
Originally Posted by pokeshot View Post
After having enjoyed the personal assistant in DXB two weeks ago (which saves a lot of time if you arrive there at night) I was wondering if LH/LX have similar services at other airports. I'm flying to SVO next week and at this airport it would be most appreciated. :-(

Any ideas, I couldn't find anything on the HON pages

My experience:

TLV - personal escort on arrival and departure, access to first class lounge
LHR - NEW FROM 1ST SEPTEMBER - on departure escort to security and fasttrack through security (amazing)
YVR - personal escort on arrival and departure, luggage unloaded immediately, out within 5 mins including luggage!
JFK - personal escort
CLT - personal escort and security fastrack
probably some others I forgot


All other (inc most Europe outside of FRA/MUC/VIE/ZRH/GVA) - not much.
2035 is offline  
Old Sep 27, 07, 12:47 pm
  #11  
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Join Date: Mar 2006
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Programs: LH HON, Marriott Platinum, ...
Posts: 731
Originally Posted by 2035 View Post
My experience:

TLV - personal escort on arrival and departure, access to first class lounge
LHR - NEW FROM 1ST SEPTEMBER - on departure escort to security and fasttrack through security (amazing)
YVR - personal escort on arrival and departure, luggage unloaded immediately, out within 5 mins including luggage!
JFK - personal escort
CLT - personal escort and security fastrack
probably some others I forgot


All other (inc most Europe outside of FRA/MUC/VIE/ZRH/GVA) - not much.
some additions

JNB - personal escort on arrival and departure, access to virgin lounge
RUH - personal escort on arrival and departure, access to crappy lounge
AOI - Fiat service to the plane
alfahund is offline  
Old Sep 27, 07, 11:48 pm
  #12  
 
Join Date: Aug 2001
Location: UK countryside
Posts: 1,028
Well my experiences so far (HON for a couple months) involve escort on departure in LAX, ZRH, JNB but no departure service in LHR, SVO or GVA.

No arrival service ANYWHERE so far. This includes at least 5 arrivals on both LH and LX in Moscow (SVO and DME) so it can't just be a one-off.
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Old Sep 28, 07, 5:01 am
  #13  
 
Join Date: Nov 2006
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Originally Posted by 2035 View Post

All other (inc most Europe outside of FRA/MUC/VIE/ZRH/GVA) - not much.
Can confirm VIE. Arrived in C from MUC last Saturday after flying SFO-MUC in F, and was told the car pickup on tarmac is for HONs only and not F pax. Got on the bus and after coming to the luggage belt I saw the 2 HONs waiting there for their suitcases (it took another 15-20 minutes for the belt to start rolling), so no fasttrack for HONs in VIE definitely.
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Old Sep 29, 07, 4:33 am
  #14  
 
Join Date: Oct 2005
Location: MUC
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Originally Posted by AndrewC View Post
Well my experiences so far (HON for a couple months) involve escort on departure in LAX, ZRH, JNB but no departure service in LHR, SVO or GVA.
Well at least in GVA they do the departure service (escorting to limo, direct to a/c) for the JFK-flight. enjoyed that last week.
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Old Sep 29, 07, 5:30 am
  #15  
szg
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Join Date: Nov 2006
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Programs: LH(OS) HON, IC RA
Posts: 33,194
Originally Posted by whiskey_sk View Post
Can confirm VIE. Arrived in C from MUC last Saturday after flying SFO-MUC in F, and was told the car pickup on tarmac is for HONs only and not F pax. Got on the bus and after coming to the luggage belt I saw the 2 HONs waiting there for their suitcases (it took another 15-20 minutes for the belt to start rolling), so no fasttrack for HONs in VIE definitely.
VIE is not really ready for HONs. I know an HON, wich is based at Salzburg and he was on the same way SZG-VIE-BRU as I. The HON got a limousine transfer to the Bus arrival gate and I got a direct transfer to the gate/plane !! When the HON boarded the plane, we both looked surprised, because I got the direct transfer and the HON not.
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