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Old Nov 25, 2019, 3:03 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: DownUnderFlyer
SPECIAL SERVICES FOR F/HON PAX

ABV (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ADD (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

ATL (status tbd)
LH ARR - HON: 2020/02 Assistant escorted from jetbridge to immigration, collected luggage for us (and before us) and helped with it up to the shuttle bus to Rental car center. Meantime gave useful information, what to do and see in Atlanta area. Purser rerquested that service during flight by telex to ATL
LH DEP - HON: 2020/02 Escort from check-in thru crews security lane to lounge (huge time saver!)
Later escort from lounge to gate and pre-pre-boarding
All that was offered by checkin agent without asking.
TRANSFER to LH - HON: tba

AUS (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

BKK
LX ARR - HON & F: Buggy to immigration (fast track) or through transfer security to TG lounge. No buggy from D-gates as they are opposite immigration.
LX DEP - HON & F: Escort through crew/diplomatic immigration to lounge and escort/buggy from lounge to gate except D-gates. F/HON board first.
TRANSFER to LX - HON & F: Minivan in case of apron position, buggy/escort to lounge/gate.
LH ARR - HON & F: Buggy to immigration (fast track) or through transfer security to TG lounge.
LH DEP: tba
TRANSFER to LH - HON & F: tba
OS ARR/DEP/TRANSFER - HON: as per LX above

BLR (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOG (status as of July 2023)
LH ARR - HON & F: escort walking, no fasttrack immigration (although escort may be able to get you into the shorter queue including Colombian nationals), luggage service available.
Possible personal escort to Domestic Transfer security (in this case Avianca connection).
LH DEP: escort walking to lounge, no fasttrack
TRANSFER to LH - HON & F: nothing

BOM (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOS (status 2019)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: nothing
LH DEP: PA through security and to the F lounge, pick up for boarding
TRANSFER to LH - HON & F: tba

CAI
Egypt Air agent recognized HON status at check-in. Nothing else. No F to CAI.

CPT (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DAR (status tbd)
LX ARR - HON & F: route cancelled
LX DEP - HON & F: route cancelled
TRANSFER to LX - HON & F: route cancelled
LH ARR - HON & F: no LH flights
LH DEP: no LH flights
TRANSFER to LH - HON & F: no LH flights

DEL (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: Fast track (if 'negotiated' with staff), buggy to lounge (SQ or LH SEN) and from lounge to gate
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DEN (status tbd)
LH ARR - HON & F: nothing
LH DEP: tba
TRANSFER to LH - HON & F: tba

DXB (status 2023)
LX /LH ARR - HON & F: Escort with a sign at gate. Will guide (with buggy) to the Mahaba premium immigration and then help with baggage and escort you outside the airport. (if you took advantage of the F&J free limo service they will guide you to the chauffeur waiting for you)
LX/LH DEP - HON & F: Escort from Check-In to the Immigration stand & will put you in front of the queue sometimes. After that escort to Mahaba F Lounge.
TRANSFER to LX - HON & F: tba
TRANSFER to LH - HON & F: tba

EWR (status Aug 2023)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to security; normally escort would skip the line at security but because of situation with Iran they do not skip it for now; then escort to lounge. Lounge has tables with “reserved for HON and F” with F dining food items and some more premium wine / champagne choices; crappy lounge compared to JFK First/HON (but very nice staff); escort from lounge to gate when flight is ready to board and priority boarding skipping zoo at the gate.
TRANSFER to LH - HON & F: tba
LX DEP: like LH departure (see above), but in the special F section of the lounge meals are served from a separate menu. Quite good!

EZE (status Nov 2019)
LX ARR - HON & F - walking to the passport control (Feb 2023)
LH ARR - HON & F: tba
LH DEP HON & F: no escort to lounge. Dedicated F seating area in lounge with servers bringing food & drinks. Escort to gate.
No escort to the lounge, no dedicated seating in the lounge, pick up from and escort to the gate (Feb 2023)
TRANSFER to LH - HON & F: tba

GIG (status tbd)
LH ARR - HON & F: no PA
LH DEP: PA escort from lounge to gate only
TRANSFER to LH - HON & F: tba

GRU (status tbd)
LX ARR - HON & F: nothing (escort walking possible no fasttrack no luggage), nothing in MAR22
LX DEP - HON & F: nothing at checkin/immigration. escort from lounge walking to gate, nothing in NOV21
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing beyond two staff members with a first class sign telling you the belt number for baggage in FEB23
LH DEP - HON & F: walking escort through fastback and regular immigration line and on to lounge and later to gate in FEB23
TRANSFER to LH - HON & F: nothing
TRANSFER to LX - HON & F escort to the lounge and after 1 hour escort to the gate. confirmed as of JAN24

GVA (as of April 2023)
LX ARR - HON: normally nothing, but if the connection is below MCT, then a shuttle to join C pax if at remote position
LX/LH DEP - HON: shuttle transfer IF departure from D gates (applies for both Schengen and non Schengen departutres)

HKG (status 2023)
LX ARR - HON & F: Walking escort to the pass control and to the luggage belt
LX DEP - HON & F: Walking escort from check in to the lounge
TRANSFER to LX - HON & F: escort and buggy through security to lounge
LH ARR - HON & F: tba
LH DEP: Escort all the way from Check-In through security and immigration to teh lounge. Will pick you up at the lounge and escort you to the gate as well if you wish.
TRANSFER to LH - HON & F: no escort

HND (status 2019)
LH ARR - HON & F: walking escort & lugage service. No fast track
LH DEP: ANA F check in, fast track and escort to lounge (ANA Suites for F, *G for HON), Priority boarding
TRANSFER to LH - HON & F: tba

IAD (status Nov 2019)
LH ARR - HON & F: minivan to immigration hall, no fast track immigration
LH DEP: escort to security on request
TRANSFER to LH - HON & F: tba
SN ARR - HON: car to immigration hall but not consistent

IAH (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ICN (status tbd)
LH ARR - HON & F: PA escort, walk through passport
LH DEP: PA escort from check-in to lounge only
TRANSFER to LH - HON & F: tba

JFK (status tbd)
LX ARR - HON & F: until mid 2019: escort and cut through immigration queue. Support until in taxi/limo. December 2021: nothing. 2022: PA for HON only (not F pax) helping through immigration, very helpful.
The station manager (LH) told me, that PA service on arr. is hit and miss depending on permits through CBP.

LX DEP - HON & F: escort to front of TSA pre and to lounge. Escort from lounge to gate & priority boarding. December 2021: confirmed.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to private security "skip the line" service"; escort through security and to lounge. Wine & Dine floor at the lounge; escort to gate.
TRANSFER to LH - HON & F: tba
SN ARR - HON: walking escort to immigration but no assistance possible

JNB (status August 2023)
LX ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21, came back in Dec 2021 - walking escort. Same in June 2022: offered to escort to airport hotel (lobby )
2023: Both HON and F were greeted at the gate and escorted to fast track immigration. Help with luggage and escorted in my case to the Intercontinental hotel across the street from the airport. Passengers cionnecting to a domestic flight were escorted to the domestic terminal.
LX DEP - HON & F: tba, nothing in OCT21. Priority boarding (F and HON only) in July 2022. In Aug. 23: escort through both security and passport control (very helpful), then to Virgin lounge, later pick-up from there to pre-boarding.
TRANSFER to LX - HON & F: Nothing in Jun 2022
LH ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21. Walking escort in Aug 2022
LH DEP: walking escort, fast track security but not immigration, nothing in OCT21, Dec 2021 - walk to the lounge offered. No priority boarding (all HON, SEN, *G, F, C and whoever else wanted to scrum in Group 1 at same time) in Aug 2022. Dec 2022: HON/F collected from the SA lounge & brought to the boarding area, bypassing queue & boarded first
TRANSFER to LH - HON & F: Nothing in Aug 2022

KIX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

KWI (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

LAX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: escort to (normal) security and same PA brings you to the gate.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

MCO (status Jan 2023)
LH (4Y) ARR - HON: PA at gate asking if I had any question, but couldn’t help with any immigration fast track. None was required - no queues.

MEX (status Nov 2021)
LH ARR - HON & F: sometimes PA who does what?
LH DEP: nothing
TRANSFER to LH - HON & F: tba

MIA (status April 2023)
LX ARR - HON & F: walking escort, no immigration priority
LX DEP - HON & F: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: walking escort no immigration priority
LH DEP: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LH - HON & F: tba

MCT (status tbd)

NBO (status tbd)
LX ARR - HON & F: tba (route cancelled)
LX DEP - HON & F: tba (route cancelled)
TRANSFER to LX - HON & F: escort to gate and bypass security queue (route cancelled)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

NGO (status tbd)
LH ARR - HON: tba
LH DEP - HON: tba
TRANSFER to LH - HON: tba

NRT (status June 2023)
LX ARR - HON & F: NOTHING
LX DEP - HON & F: ANA F check in, fast track immigration, priority boarding
TRANSFER to LX - HON & F: tba

ORD (status 2018)
LX ARR - HON & F: no service at all. No pick-up, no service at the luggage belt (July 2023).
LX DEP - HON & F: no service at all (July 2023)
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PEK (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PRN (as of December 2022)
OS/LX/LH ARR - nothing for HON
OS/LX/LH DEP - nothing for HON

PVG (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: Escort to Air China Business Lounge and then to gate
TRANSFER to LH - HON & F: tba

SEA (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

SFO (status Aug 2017, LH updated 2020)
LX ARR - HON & F: tba
LX DEP - HON & F: PA escort with line jump through security to lounge.
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing
LH DEP: PA boarding service, no escort through security
TRANSFER to LH - tba

SIN (status Nov 2019)
LX ARR - HON & F: (useless) PA at gate. Little stand with F and HON bags at the baggae claim.
LX DEP - HON & F: separate check-in at SATS Premier Checkin. On request, PA to lounge (SKF). PA pick-up from lounge, escort to plane with line jumping at security
TRANSFER to LX - HON & F: PA meets you at arrival flight and escorts you by foot or buggy (depends on connecting time) to SKF (SQ's First Class Lounge - F only) or to LX plane
TRANSFER from LX - HON in F: buggy to BA lounge for connecting flight (2018)
LH ARR - HON & F: same as LX
LH DEP: same as LX
TRANSFER to LH - HON & F: same as LX (2018: no escort from SQ to LH transfer, even HON in F)

YUL (status Oct 2021)
LX ARR - HON & F: PA at the gate, escort through immigration, luggage pick-up, and to the taxi gates.
LX DEP - HON & F: escort from AC lounge to aircraft door, choice whether timed for preboarding or last boarding. Also offered escort to the lounge, but declined as I know the airport well (I doubt the agent could have skipped the VIP security queue).
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

YVR (status tbd)
LH ARR - HON & F: tba
LH DEP - HON & F: tba
TRANSFER to LH - HON & F: tba






































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Special F/HON Services at different airports

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Old Oct 28, 2009, 4:00 pm
  #226  
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Originally Posted by Rambuster
He needs to be registered as your HOC.
In my experience it is OK- the PA will wait unless they have something else urgent to do.
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Old Oct 31, 2009, 5:03 am
  #227  
 
Join Date: Oct 2004
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GRU improving?

Originally Posted by tcswede
It is still a fantastic perk in most corners of the world apart from the US and GRU.
Arrived last week in GRU, and for the first time the PA was useful: I was expected by a lady who knew that I was transferring to LAN / TAM even though it was on a different PNR. Probably because the baggage was checked through.

Anyways, she escorted me to the gate, made sure that all was OK, and would also have helped me to the lounge if I had wanted - which could have been difficult, considering the "friendliness" of the Varig lounge staff there and given that my onward flight was in Y and on LAN paper where I have no status.

So it seems that the HON service in some places does also improve...
Hardy is offline  
Old Oct 31, 2009, 5:40 am
  #228  
 
Join Date: Oct 2008
Location: FMO, YVR
Programs: LH HON
Posts: 430
Originally Posted by Rambuster
He needs to be registered as your HOC.
I had the HOC for my companion a few weeks ago. Works perfectly fine and his name even showed up on the board that the limo drivers hold up.
mh492 is offline  
Old Nov 2, 2009, 11:11 am
  #229  
 
Join Date: Feb 2008
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Posts: 70
Just some feedback on my trip to JFK: it worked really well - my HOC's name was on the board and we were helped through immigration too .
Thanks everyone!
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Old Nov 3, 2009, 5:15 pm
  #230  
 
Join Date: Oct 2004
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Posts: 195
EZE lounges

just a hint for those departing in Buenos Aires (EZE / BUE):

Was invited to the Amex Centurion lounge ("HON Special treatment"). Totally overfilled, warm beer, lousy choices.

Now sitting in the "regular" RCC. Nice canapés, drinks OK, better reception, all as it should be. It is full too, but no way comparing with the hassle, noise and lack of space at Amex. So LH, please save the money for the "special" and give it to RCC!
Hardy is offline  
Old Nov 5, 2009, 7:28 pm
  #231  
 
Join Date: Oct 2008
Location: FMO, YVR
Programs: LH HON
Posts: 430
So my first experience with HON service in NRT is that you get no special treatment when it comes to immigration handling. So either you take the ZRH, VIE or MUC and get no queues in front of you or suffer through the early arrival of the FRA flight. Escort service works on arrival and departure.

Flying in LH C or Y you get as HON only access to the ANA business class lounge and not the first class lounge. If you fly LH F then you get access to the first class lounge. It would be a nice touch if LH would arrange access to the F lounge for their HONs. However in return ANA Diamond members don't get access to FCL and FCT either.
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Old Nov 6, 2009, 12:37 am
  #232  
 
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Originally Posted by mh492

Flying in LH C or Y you get as HON only access to the ANA business class lounge and not the first class lounge. If you fly LH F then you get access to the first class lounge. It would be a nice touch if LH would arrange access to the F lounge for their HONs. However in return ANA Diamond members don't get access to FCL and FCT either.
Is the ANA First Class Lounge a Star lounge? Or is access arranged under a separate LH/LX/OS-ANA "bilateral"?
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Old Nov 6, 2009, 12:44 am
  #233  
 
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Location: ZRH
Programs: LX HON Circle
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Originally Posted by creber
Originally Posted by mh492

Flying in LH C or Y you get as HON only access to the ANA business class lounge and not the first class lounge. If you fly LH F then you get access to the first class lounge. It would be a nice touch if LH would arrange access to the F lounge for their HONs. However in return ANA Diamond members don't get access to FCL and FCT either.
Is the ANA First Class Lounge a Star lounge? Or is access arranged under a separate LH/LX/OS-ANA "bilateral"?
it's a star lounge. All *A F pax get acces. Tried myself .
f4freeJunior is offline  
Old Nov 6, 2009, 9:10 am
  #234  
 
Join Date: Dec 2004
Location: SZG
Posts: 3,936
Originally Posted by f4freeJunior
it's a star lounge. All *A F pax get acces. Tried myself .
since you tried it with a LX BP i wouldn't be so sure about this!

god forbid one might need to try with a UA F BP...
sentom is offline  
Old Nov 7, 2009, 12:31 pm
  #235  
 
Join Date: Aug 2008
Location: Switzerland
Programs: LX HON, Emirates Skywards Gold, HH diamond, Hyatt plat
Posts: 282
Originally Posted by sentom
since you tried it with a LX BP i wouldn't be so sure about this!

God forbid one might need to try with a UA F BP...
I always fly out of Narita on LX in F. I am given the choice between the United F lounge (whose only asset is that it is totally empty) or the ANA lounge.

I always choose the latter.
SwissHON is offline  
Old Nov 7, 2009, 1:07 pm
  #236  
 
Join Date: Dec 2004
Location: SZG
Posts: 3,936
Originally Posted by SwissHON
I always fly out of Narita on LX in F. I am given the choice between the United F lounge (whose only asset is that it is totally empty) or the ANA lounge.

I always choose the latter.
i agree the NH F lounge is nice, but it still doesn't confirm that the NH F lounge is the official *A F lounge as LH/LX/OS might have a special agreement for their F pax/HONs...
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Old Nov 7, 2009, 1:12 pm
  #237  
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Originally Posted by sentom
i agree the NH F lounge is nice, but it still doesn't confirm that the NH F lounge is the official *A F lounge as LH/LX/OS might have a special agreement for their F pax/HONs...
I've used the NH F lounge several times while on a UA F flight to LAX. The NH lounge usually too busy and the UA F lounge, while not great in terms of amenities, at least takes very good care of their F pax should there be a problem.
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Old Dec 5, 2009, 9:28 pm
  #238  
 
Join Date: Nov 2008
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Hi there,

wondering what LH TLV as one of the HON hotspots is offering to arriving and departing HONs.
mamb0 is offline  
Old Dec 5, 2009, 11:15 pm
  #239  
 
Join Date: Jun 2004
Posts: 1,556
Originally Posted by mamb0
Hi there,

wondering what LH TLV as one of the HON hotspots is offering to arriving and departing HONs.
On arrival - PA to give you a lift (by van) and take you through passport control. But many of us don't bother using it, as there can be up to 20 HONs per flight (especially on Thursday and Friday..) and they wait for all the HONs to arrive. Probably worthwhile if you don't have an Israeli passport as you get to use the crew lanes for passport control.

On departure - PA to take you through the formalities. I normally refuse it, but if you are not familiar then it can help. There is also a special check-in counter for HON only. They also give you an invite for the first class DAN lounge, instead of the regular one, but that is a waste of time as the room has no extra facilities. You will be offered the PA at check-in, or you can ask when you arrive.
2035 is offline  
Old Feb 17, 2010, 3:11 pm
  #240  
 
Join Date: Aug 2005
Location: ZRH
Programs: LX HON Circle
Posts: 3,254
Originally Posted by capitol
Having passed through ICN yesterday, I can say that there is a PA for arriving HON passengers, with escort through immigration. Similar service for departure, with escort through immigration and security to the Asiana Lounge (LH partner lounge).
guess this is just for HONs arriving/departing on LH metal right? Not if you arrive on OZ even though you've LX and LH segments in your itinerary?
f4freeJunior is offline  


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