Old Nov 25, 2019, 4:03 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: olm022
SPECIAL SERVICES FOR F/HON PAX

ABV (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ADD (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

ATL (status tbd)
LH ARR - HON: 2020/02 Assistant escorted from jetbridge to immigration, collected luggage for us (and before us) and helped with it up to the shuttle bus to Rental car center. Meantime gave useful information, what to do and see in Atlanta area. Purser rerquested that service during flight by telex to ATL
LH DEP - HON: 2020/02 Escort from check-in thru crews security lane to lounge (huge time saver!)
Later escort from lounge to gate and pre-pre-boarding
All that was offered by checkin agent without asking.
TRANSFER to LH - HON: tba

AUS (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

BKK (as of December 2022)
LX ARR - HON & F: Buggy to immigration (fast track) or through transfer security to TG lounge. No buggy from D-gates as they are opposite immigration.
LX DEP - HON & F: Escort through crew/diplomatic immigration to lounge and escort/buggy from lounge to gate except D-gates. F/HON board first.
TRANSFER to LX - HON & F: Minivan in case of apron position, buggy/escort to lounge/gate.
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba
OS ARR/DEP/TRANSFER - HON: as per LX above

BLR (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOG (status as of July 2023)
LH ARR - HON & F: escort walking, no fasttrack immigration (although escort may be able to get you into the shorter queue including Colombian nationals), luggage service available.
Possible personal escort to Domestic Transfer security (in this case Avianca connection).
LH DEP: escort walking to lounge, no fasttrack
TRANSFER to LH - HON & F: nothing

BOM (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOS (status 2019)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: nothing
LH DEP: PA through security and to the F lounge, pick up for boarding
TRANSFER to LH - HON & F: tba

CAI
Egypt Air agent recognized HON status at check-in. Nothing else. No F to CAI.

CPT (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DAR (status tbd)
LX ARR - HON & F: route cancelled
LX DEP - HON & F: route cancelled
TRANSFER to LX - HON & F: route cancelled
LH ARR - HON & F: no LH flights
LH DEP: no LH flights
TRANSFER to LH - HON & F: no LH flights

DEL (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: Fast track (if 'negotiated' with staff), buggy to lounge (SQ or LH SEN) and from lounge to gate
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DEN (status tbd)
LH ARR - HON & F: nothing
LH DEP: tba
TRANSFER to LH - HON & F: tba

DXB (status 2023)
LX /LH ARR - HON & F: Escort with a sign at gate. Will guide (with buggy) to the Mahaba premium immigration and then help with baggage and escort you outside the airport. (if you took advantage of the F&J free limo service they will guide you to the chauffeur waiting for you)
LX/LH DEP - HON & F: Escort from Check-In to the Immigration stand & will put you in front of the queue sometimes. After that escort to Mahaba F Lounge.
TRANSFER to LX - HON & F: tba
TRANSFER to LH - HON & F: tba

EWR (status Aug 2023)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to security; normally escort would skip the line at security but because of situation with Iran they do not skip it for now; then escort to lounge. Lounge has tables with “reserved for HON and F” with F dining food items and some more premium wine / champagne choices; crappy lounge compared to JFK First/HON (but very nice staff); escort from lounge to gate when flight is ready to board and priority boarding skipping zoo at the gate.
TRANSFER to LH - HON & F: tba
LX DEP: like LH departure (see above), but in the special F section of the lounge meals are served from a separate menu. Quite good!

EZE (status Nov 2019)
LX ARR - HON & F - walking to the passport control (Feb 2023)
LH ARR - HON & F: tba
LH DEP HON & F: no escort to lounge. Dedicated F seating area in lounge with servers bringing food & drinks. Escort to gate.
No escort to the lounge, no dedicated seating in the lounge, pick up from and escort to the gate (Feb 2023)
TRANSFER to LH - HON & F: tba

GIG (status tbd)
LH ARR - HON & F: no PA
LH DEP: PA escort from lounge to gate only
TRANSFER to LH - HON & F: tba

GRU (status tbd)
LX ARR - HON & F: nothing (escort walking possible no fasttrack no luggage), nothing in MAR22
LX DEP - HON & F: nothing at checkin/immigration. escort from lounge walking to gate, nothing in NOV21
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing beyond two staff members with a first class sign telling you the belt number for baggage in FEB23
LH DEP - HON & F: walking escort through fastback and regular immigration line and on to lounge and later to gate in FEB23
TRANSFER to LH - HON & F: nothing
TRANSFER to LX - HON & F escort to the lounge and after 1 hour escort to the gate. confirmed as of JAN24

GVA (as of April 2023)
LX ARR - HON: normally nothing, but if the connection is below MCT, then a shuttle to join C pax if at remote position
LX/LH DEP - HON: shuttle transfer IF departure from D gates (applies for both Schengen and non Schengen departutres)

HKG (status 2023)
LX ARR - HON & F: Walking escort to the pass control and to the luggage belt
LX DEP - HON & F: Walking escort from check in to the lounge
TRANSFER to LX - HON & F: escort and buggy through security to lounge
LH ARR - HON & F: tba
LH DEP: Escort all the way from Check-In through security and immigration to teh lounge. Will pick you up at the lounge and escort you to the gate as well if you wish.
TRANSFER to LH - HON & F: no escort

HND (status 2019)
LH ARR - HON & F: walking escort & lugage service. No fast track
LH DEP: ANA F check in, fast track and escort to lounge (ANA Suites for F, *G for HON), Priority boarding
TRANSFER to LH - HON & F: tba

IAD (status Nov 2019)
LH ARR - HON & F: minivan to immigration hall, no fast track immigration
LH DEP: escort to security on request
TRANSFER to LH - HON & F: tba
SN ARR - HON: car to immigration hall but not consistent

IAH (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ICN (status tbd)
LH ARR - HON & F: PA escort, walk through passport
LH DEP: PA escort from check-in to lounge only
TRANSFER to LH - HON & F: tba

JFK (status tbd)
LX ARR - HON & F: until mid 2019: escort and cut through immigration queue. Support until in taxi/limo. December 2021: nothing. 2022: PA for HON only (not F pax) helping through immigration, very helpful.
The station manager (LH) told me, that PA service on arr. is hit and miss depending on permits through CBP.

LX DEP - HON & F: escort to front of TSA pre and to lounge. Escort from lounge to gate & priority boarding. December 2021: confirmed.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to private security "skip the line" service"; escort through security and to lounge. Wine & Dine floor at the lounge; escort to gate.
TRANSFER to LH - HON & F: tba
SN ARR - HON: walking escort to immigration but no assistance possible

JNB (status August 2023)
LX ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21, came back in Dec 2021 - walking escort. Same in June 2022: offered to escort to airport hotel (lobby )
2023: Both HON and F were greeted at the gate and escorted to fast track immigration. Help with luggage and escorted in my case to the Intercontinental hotel across the street from the airport. Passengers cionnecting to a domestic flight were escorted to the domestic terminal.
LX DEP - HON & F: tba, nothing in OCT21. Priority boarding (F and HON only) in July 2022. In Aug. 23: escort through both security and passport control (very helpful), then to Virgin lounge, later pick-up from there to pre-boarding.
TRANSFER to LX - HON & F: Nothing in Jun 2022
LH ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21. Walking escort in Aug 2022
LH DEP: walking escort, fast track security but not immigration, nothing in OCT21, Dec 2021 - walk to the lounge offered. No priority boarding (all HON, SEN, *G, F, C and whoever else wanted to scrum in Group 1 at same time) in Aug 2022. Dec 2022: HON/F collected from the SA lounge & brought to the boarding area, bypassing queue & boarded first
TRANSFER to LH - HON & F: Nothing in Aug 2022

KIX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

KWI (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

LAX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: escort to (normal) security and same PA brings you to the gate.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

MCO (status Jan 2023)
LH (4Y) ARR - HON: PA at gate asking if I had any question, but couldn’t help with any immigration fast track. None was required - no queues.

MEX (status Nov 2021)
LH ARR - HON & F: sometimes PA who does what?
LH DEP: nothing
TRANSFER to LH - HON & F: tba

MIA (status April 2023)
LX ARR - HON & F: walking escort, no immigration priority
LX DEP - HON & F: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: walking escort no immigration priority
LH DEP: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LH - HON & F: tba

MCT (status tbd)

NBO (status tbd)
LX ARR - HON & F: tba (route cancelled)
LX DEP - HON & F: tba (route cancelled)
TRANSFER to LX - HON & F: escort to gate and bypass security queue (route cancelled)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

NGO (status tbd)
LH ARR - HON: tba
LH DEP - HON: tba
TRANSFER to LH - HON: tba

NRT (status June 2023)
LX ARR - HON & F: NOTHING
LX DEP - HON & F: ANA F check in, fast track immigration, priority boarding
TRANSFER to LX - HON & F: tba

ORD (status 2018)
LX ARR - HON & F: no service at all. No pick-up, no service at the luggage belt (July 2023).
LX DEP - HON & F: no service at all (July 2023)
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PEK (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PRN (as of December 2022)
OS/LX/LH ARR - nothing for HON
OS/LX/LH DEP - nothing for HON

PVG (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

SEA (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

SFO (status Aug 2017, LH updated 2020)
LX ARR - HON & F: tba
LX DEP - HON & F: PA escort with line jump through security to lounge.
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing
LH DEP: PA boarding service, no escort through security
TRANSFER to LH - tba

SIN (status Nov 2019)
LX ARR - HON & F: (useless) PA at gate. Little stand with F and HON bags at the baggae claim.
LX DEP - HON & F: separate check-in at SATS Premier Checkin. On request, PA to lounge (SKF). PA pick-up from lounge, escort to plane with line jumping at security
TRANSFER to LX - HON & F: PA meets you at arrival flight and escorts you by foot or buggy (depends on connecting time) to SKF (SQ's First Class Lounge - F only) or to LX plane
TRANSFER from LX - HON in F: buggy to BA lounge for connecting flight (2018)
LH ARR - HON & F: same as LX
LH DEP: same as LX
TRANSFER to LH - HON & F: same as LX (2018: no escort from SQ to LH transfer, even HON in F)

YUL (status Oct 2021)
LX ARR - HON & F: PA at the gate, escort through immigration, luggage pick-up, and to the taxi gates.
LX DEP - HON & F: escort from AC lounge to aircraft door, choice whether timed for preboarding or last boarding. Also offered escort to the lounge, but declined as I know the airport well (I doubt the agent could have skipped the VIP security queue).
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

YVR (status tbd)
LH ARR - HON & F: tba
LH DEP - HON & F: tba
TRANSFER to LH - HON & F: tba





































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Special F/HON Services at different airports

Old May 20, 2008, 7:00 am
  #76  
hch
 
Join Date: Jun 2006
Location: INN
Posts: 2,866
Originally Posted by szg
It´s not because he had a hot connection. HONs gets always a limousine transfer at VIE from the outside position.
Yeah. And just like FRA it's rather useless. Managed to get in after the bus once again on Monday ;-)
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Old May 20, 2008, 7:03 am
  #77  
 
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Posts: 298
gimme a break ...I'm a M&M+...I'm nowhere near my black card yet!...
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Old May 20, 2008, 7:05 am
  #78  
szg
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Join Date: Nov 2006
Location: SZG, Austria
Programs: LH(OS) HON, IC RA
Posts: 33,194
Originally Posted by hch
Yeah. And just like FRA it's rather useless. Managed to get in after the bus once again on Monday ;-)
Now I understand, why the poor guy, which is holding a HON sign, is waiting for HONs and they take the bus instead of the limousine.
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Old May 24, 2008, 9:15 am
  #79  
ym1
 
Join Date: May 2008
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Connection in MUC

Hi,
I'm HON and has a connection flight BRU-MUC-BOM, connection time is 35minutes. Is it enough time? What is the minimum time that I can still reach the connection flight? (I'm arriving with ARJ aircraft BRU-MUC). Thanks
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Old May 25, 2008, 2:59 am
  #80  
 
Join Date: Apr 2002
Location: Tübingen, Germany
Posts: 2,732
Originally Posted by ym1
Hi,
I'm HON and has a connection flight BRU-MUC-BOM, connection time is 35minutes. Is it enough time? What is the minimum time that I can still reach the connection flight? (I'm arriving with ARJ aircraft BRU-MUC). Thanks
Welcome to FT ^
baring fro delays - it would normally be no problem - as you would be picked up if on apron position and dropped at the FCL - where LH will take care of the formalities for Schengen to Non Schengen and you will on your way (feet) on H level to your flight.

Cheers

Thomas
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Old May 25, 2008, 3:49 am
  #81  
 
Join Date: Jan 2005
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Posts: 5,461
Originally Posted by neo16287
The only reason I thought it was hot was because he was talking to the f/a at the door about missing his connection.
No, that's because she was hot
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Old Jun 26, 2008, 1:28 pm
  #82  
 
Join Date: Oct 2007
Programs: LH HON
Posts: 18
HON services in Seoul/ICN

Originally Posted by pokeshot
After having enjoyed the personal assistant in DXB two weeks ago (which saves a lot of time if you arrive there at night) I was wondering if LH/LX have similar services at other airports. I'm flying to SVO next week and at this airport it would be most appreciated. :-(

Any ideas, I couldn't find anything on the HON pages
Having passed through ICN yesterday, I can say that there is a PA for arriving HON passengers, with escort through immigration. Similar service for departure, with escort through immigration and security to the Asiana Lounge (LH partner lounge).
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Old Jun 26, 2008, 3:36 pm
  #83  
 
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Originally Posted by creber
Where it's badly needed:

CDG - nothing, neither at Terminal 1 for LH (badly needed at rush hours), Terminal 2B for LX (needed at all times in order to respect human rights),

Terminal 2D for Austrian (possibly needed at morning rush hours on certain days - but CKI is done by Air France)
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Old Jun 27, 2008, 1:14 pm
  #84  
 
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Originally Posted by anewsenator
.
always wondered what FT people do that have their status in their screen name -- are you going to change it ??
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Old Jun 27, 2008, 5:38 pm
  #85  
 
Join Date: Dec 2004
Location: SZG
Posts: 3,936
Originally Posted by roundtheworld
always wondered what FT people do that have their status in their screen name -- are you going to change it ??
nope, are you going to change your's to "stuckinIAD" once you dont travel roundtheworld anymore?
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Old Jun 28, 2008, 9:09 am
  #86  
 
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OS arriving in BKK

Arrived with OS in BKK. Immigration with Priority Channel (Diplomats etc.), then collected all our baggage and they even escorted us to the taxi - best service so far... (compared to MEX, SAO, SCL).
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Old Aug 18, 2008, 1:06 am
  #87  
 
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Originally Posted by creber
EUROPE

London Heathrow

Departure
  • LH: PA service for HON and F-pax leaving from LHR. Escorted through security and to lounge.
  • LX: not offered
  • OS: ?
Arrival
  • No service upon arrival
Bump. The PA service at LHR is also offered to F and HON pax on arrival, through immigration to the baggage carousel. If you hold a Swiss or EU passport, it's usually faster to make your own way through.

For LHR departures, I've always been offered an escort through security but never to the lounge.
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Old Aug 18, 2008, 3:03 am
  #88  
 
Join Date: Aug 2005
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Programs: LX HON Circle
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Originally Posted by Rambuster
Guess I was just unlucky then at BKK.
TG however drives you around in those fancy carts which is good as the walks can be quite long in Survanabhumi...
And they also provide this service for LX F pax (and HON I guess) since LX182/3 is codeshared with TG.
Last year I was also connecting once from TG F to SQ F and got the PA before and after my lounge visit.
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Old Aug 18, 2008, 4:27 am
  #89  
 
Join Date: Apr 2002
Location: Tübingen, Germany
Posts: 2,732
Hong Kong

on a side note:
came into HKG on MU week before last from PVG. I was picked up by a LH PA who was waiting at the flight with a HON Circle sign and my name on it.

The flight was tucked into my LH itin - only reason how LH could have known of my arrival. Great service as it saved me an hour at immigration - long lines otherwise.^

Cheers

Thomas
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Old Aug 18, 2008, 11:02 am
  #90  
 
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Originally Posted by tcswede
on a side note:
came into HKG on MU week before last from PVG. I was picked up by a LH PA who was waiting at the flight with a HON Circle sign and my name on it.

The flight was tucked into my LH itin - only reason how LH could have known of my arrival. Great service as it saved me an hour at immigration - long lines otherwise.^

Cheers

Thomas
Very neat! ^^


As for myself, I experienced an interesting version of the FRA PA service this morning:

Came in on delayed BEY-FRA, with about 40 mins to spare before continuing FRA-MUC. The outgoing plane to MUC actually happened to be the one I was on coming in from BEY. Arriving at stand A13, but since it's been an international flight, pax were carried away on buses (why they wouldn't disembark pax to the upper level of the A pier I don't know. That upper level is non-Schengen). I didn't expect a limo service since arriving at the terminal would not be a "tarmac position" justifying a limo pickup. And the prospect of taking a bus to Arrival B and then to walk back to the same gate A13 I had just arrived at didn't thrill me either.

And indeed I was right, arriving on a plane that parks at the terminal does not get you a limo service, even if disembarking is by bus rather than into the terminal: two other HONs in front of me walked down to the bus, whereas I was awaited by a PA! Reason: short connex.

However, they also wanted to first get me to Terminal B, pass immigration and security there, and then drive back to A13. I convinced them to rather walk up to the upper level of the A pier, use immigration and security check at the end of the pier, and drop me at the FCL right after.

Lessons learned:
  1. Limo service is not to replace any bus ride . Limo service is to replace bus ride only if plane not parked at a terminal.
  2. They love to drive. Rather than walk a couple of steps to a pleasant waiting area (i.e. FCL) they take you on a round trip and dump you at a stupid gate where waiting is boring and unpleasant.
  3. They do a good job in pushing people aside at immigration and security, truly speeding up the way to the lounge.
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