Old Nov 25, 2019, 4:03 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: olm022
SPECIAL SERVICES FOR F/HON PAX

ABV (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ADD (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

ATL (status tbd)
LH ARR - HON: 2020/02 Assistant escorted from jetbridge to immigration, collected luggage for us (and before us) and helped with it up to the shuttle bus to Rental car center. Meantime gave useful information, what to do and see in Atlanta area. Purser rerquested that service during flight by telex to ATL
LH DEP - HON: 2020/02 Escort from check-in thru crews security lane to lounge (huge time saver!)
Later escort from lounge to gate and pre-pre-boarding
All that was offered by checkin agent without asking.
TRANSFER to LH - HON: tba

AUS (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

BKK (as of December 2022)
LX ARR - HON & F: Buggy to immigration (fast track) or through transfer security to TG lounge. No buggy from D-gates as they are opposite immigration.
LX DEP - HON & F: Escort through crew/diplomatic immigration to lounge and escort/buggy from lounge to gate except D-gates. F/HON board first.
TRANSFER to LX - HON & F: Minivan in case of apron position, buggy/escort to lounge/gate.
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba
OS ARR/DEP/TRANSFER - HON: as per LX above

BLR (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOG (status as of July 2023)
LH ARR - HON & F: escort walking, no fasttrack immigration (although escort may be able to get you into the shorter queue including Colombian nationals), luggage service available.
Possible personal escort to Domestic Transfer security (in this case Avianca connection).
LH DEP: escort walking to lounge, no fasttrack
TRANSFER to LH - HON & F: nothing

BOM (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOS (status 2019)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: nothing
LH DEP: PA through security and to the F lounge, pick up for boarding
TRANSFER to LH - HON & F: tba

CAI
Egypt Air agent recognized HON status at check-in. Nothing else. No F to CAI.

CPT (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DAR (status tbd)
LX ARR - HON & F: route cancelled
LX DEP - HON & F: route cancelled
TRANSFER to LX - HON & F: route cancelled
LH ARR - HON & F: no LH flights
LH DEP: no LH flights
TRANSFER to LH - HON & F: no LH flights

DEL (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: Fast track (if 'negotiated' with staff), buggy to lounge (SQ or LH SEN) and from lounge to gate
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DEN (status tbd)
LH ARR - HON & F: nothing
LH DEP: tba
TRANSFER to LH - HON & F: tba

DXB (status 2023)
LX /LH ARR - HON & F: Escort with a sign at gate. Will guide (with buggy) to the Mahaba premium immigration and then help with baggage and escort you outside the airport. (if you took advantage of the F&J free limo service they will guide you to the chauffeur waiting for you)
LX/LH DEP - HON & F: Escort from Check-In to the Immigration stand & will put you in front of the queue sometimes. After that escort to Mahaba F Lounge.
TRANSFER to LX - HON & F: tba
TRANSFER to LH - HON & F: tba

EWR (status Aug 2023)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to security; normally escort would skip the line at security but because of situation with Iran they do not skip it for now; then escort to lounge. Lounge has tables with reserved for HON and F with F dining food items and some more premium wine / champagne choices; crappy lounge compared to JFK First/HON (but very nice staff); escort from lounge to gate when flight is ready to board and priority boarding skipping zoo at the gate.
TRANSFER to LH - HON & F: tba
LX DEP: like LH departure (see above), but in the special F section of the lounge meals are served from a separate menu. Quite good!

EZE (status Nov 2019)
LX ARR - HON & F - walking to the passport control (Feb 2023)
LH ARR - HON & F: tba
LH DEP HON & F: no escort to lounge. Dedicated F seating area in lounge with servers bringing food & drinks. Escort to gate.
No escort to the lounge, no dedicated seating in the lounge, pick up from and escort to the gate (Feb 2023)
TRANSFER to LH - HON & F: tba

GIG (status tbd)
LH ARR - HON & F: no PA
LH DEP: PA escort from lounge to gate only
TRANSFER to LH - HON & F: tba

GRU (status tbd)
LX ARR - HON & F: nothing (escort walking possible no fasttrack no luggage), nothing in MAR22
LX DEP - HON & F: nothing at checkin/immigration. escort from lounge walking to gate, nothing in NOV21
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing beyond two staff members with a first class sign telling you the belt number for baggage in FEB23
LH DEP - HON & F: walking escort through fastback and regular immigration line and on to lounge and later to gate in FEB23
TRANSFER to LH - HON & F: nothing
TRANSFER to LX - HON & F escort to the lounge and after 1 hour escort to the gate. confirmed as of JAN24

GVA (as of April 2023)
LX ARR - HON: normally nothing, but if the connection is below MCT, then a shuttle to join C pax if at remote position
LX/LH DEP - HON: shuttle transfer IF departure from D gates (applies for both Schengen and non Schengen departutres)

HKG (status 2023)
LX ARR - HON & F: Walking escort to the pass control and to the luggage belt
LX DEP - HON & F: Walking escort from check in to the lounge
TRANSFER to LX - HON & F: escort and buggy through security to lounge
LH ARR - HON & F: tba
LH DEP: Escort all the way from Check-In through security and immigration to teh lounge. Will pick you up at the lounge and escort you to the gate as well if you wish.
TRANSFER to LH - HON & F: no escort

HND (status 2019)
LH ARR - HON & F: walking escort & lugage service. No fast track
LH DEP: ANA F check in, fast track and escort to lounge (ANA Suites for F, *G for HON), Priority boarding
TRANSFER to LH - HON & F: tba

IAD (status Nov 2019)
LH ARR - HON & F: minivan to immigration hall, no fast track immigration
LH DEP: escort to security on request
TRANSFER to LH - HON & F: tba
SN ARR - HON: car to immigration hall but not consistent

IAH (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ICN (status tbd)
LH ARR - HON & F: PA escort, walk through passport
LH DEP: PA escort from check-in to lounge only
TRANSFER to LH - HON & F: tba

JFK (status tbd)
LX ARR - HON & F: until mid 2019: escort and cut through immigration queue. Support until in taxi/limo. December 2021: nothing. 2022: PA for HON only (not F pax) helping through immigration, very helpful.
The station manager (LH) told me, that PA service on arr. is hit and miss depending on permits through CBP.

LX DEP - HON & F: escort to front of TSA pre and to lounge. Escort from lounge to gate & priority boarding. December 2021: confirmed.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to private security "skip the line" service"; escort through security and to lounge. Wine & Dine floor at the lounge; escort to gate.
TRANSFER to LH - HON & F: tba
SN ARR - HON: walking escort to immigration but no assistance possible

JNB (status August 2023)
LX ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21, came back in Dec 2021 - walking escort. Same in June 2022: offered to escort to airport hotel (lobby )
2023: Both HON and F were greeted at the gate and escorted to fast track immigration. Help with luggage and escorted in my case to the Intercontinental hotel across the street from the airport. Passengers cionnecting to a domestic flight were escorted to the domestic terminal.
LX DEP - HON & F: tba, nothing in OCT21. Priority boarding (F and HON only) in July 2022. In Aug. 23: escort through both security and passport control (very helpful), then to Virgin lounge, later pick-up from there to pre-boarding.
TRANSFER to LX - HON & F: Nothing in Jun 2022
LH ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21. Walking escort in Aug 2022
LH DEP: walking escort, fast track security but not immigration, nothing in OCT21, Dec 2021 - walk to the lounge offered. No priority boarding (all HON, SEN, *G, F, C and whoever else wanted to scrum in Group 1 at same time) in Aug 2022. Dec 2022: HON/F collected from the SA lounge & brought to the boarding area, bypassing queue & boarded first
TRANSFER to LH - HON & F: Nothing in Aug 2022

KIX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

KWI (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

LAX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: escort to (normal) security and same PA brings you to the gate.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

MCO (status Jan 2023)
LH (4Y) ARR - HON: PA at gate asking if I had any question, but couldnt help with any immigration fast track. None was required - no queues.

MEX (status Nov 2021)
LH ARR - HON & F: sometimes PA who does what?
LH DEP: nothing
TRANSFER to LH - HON & F: tba

MIA (status April 2023)
LX ARR - HON & F: walking escort, no immigration priority
LX DEP - HON & F: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: walking escort no immigration priority
LH DEP: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LH - HON & F: tba

MCT (status tbd)

NBO (status tbd)
LX ARR - HON & F: tba (route cancelled)
LX DEP - HON & F: tba (route cancelled)
TRANSFER to LX - HON & F: escort to gate and bypass security queue (route cancelled)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

NGO (status tbd)
LH ARR - HON: tba
LH DEP - HON: tba
TRANSFER to LH - HON: tba

NRT (status June 2023)
LX ARR - HON & F: NOTHING
LX DEP - HON & F: ANA F check in, fast track immigration, priority boarding
TRANSFER to LX - HON & F: tba

ORD (status 2018)
LX ARR - HON & F: no service at all. No pick-up, no service at the luggage belt (July 2023).
LX DEP - HON & F: no service at all (July 2023)
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PEK (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PRN (as of December 2022)
OS/LX/LH ARR - nothing for HON
OS/LX/LH DEP - nothing for HON

PVG (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

SEA (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

SFO (status Aug 2017, LH updated 2020)
LX ARR - HON & F: tba
LX DEP - HON & F: PA escort with line jump through security to lounge.
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing
LH DEP: PA boarding service, no escort through security
TRANSFER to LH - tba

SIN (status Nov 2019)
LX ARR - HON & F: (useless) PA at gate. Little stand with F and HON bags at the baggae claim.
LX DEP - HON & F: separate check-in at SATS Premier Checkin. On request, PA to lounge (SKF). PA pick-up from lounge, escort to plane with line jumping at security
TRANSFER to LX - HON & F: PA meets you at arrival flight and escorts you by foot or buggy (depends on connecting time) to SKF (SQ's First Class Lounge - F only) or to LX plane
TRANSFER from LX - HON in F: buggy to BA lounge for connecting flight (2018)
LH ARR - HON & F: same as LX
LH DEP: same as LX
TRANSFER to LH - HON & F: same as LX (2018: no escort from SQ to LH transfer, even HON in F)

YUL (status Oct 2021)
LX ARR - HON & F: PA at the gate, escort through immigration, luggage pick-up, and to the taxi gates.
LX DEP - HON & F: escort from AC lounge to aircraft door, choice whether timed for preboarding or last boarding. Also offered escort to the lounge, but declined as I know the airport well (I doubt the agent could have skipped the VIP security queue).
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

YVR (status tbd)
LH ARR - HON & F: tba
LH DEP - HON & F: tba
TRANSFER to LH - HON & F: tba





































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Special F/HON Services at different airports

Old Jan 17, 2009, 3:45 am
  #151  
 
Join Date: Nov 2000
Posts: 1,938
Often there is only one HON pickup lady for all HONs on board. If you travel F/C, you will wait for the HONs in Eco before progressing to immigration. By that time, the whole plane is in front of you. And also possibly the two planes from China that arrive at approximately the same time. Immigration wil then take easily two hours.

So what I do is tell the HON lady I do not need her services and rush immediately to immigration. Typically, I will be one of the first in line and be done in 10 min or so.

HON arrival service LAX = useless!

HON departure service LAX = helpful, since they allow you to jump the security screening line.
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Old Jan 17, 2009, 5:29 am
  #152  
 
Join Date: Dec 2005
Location: FRA
Programs: LH, Avis, Hyatt, ...
Posts: 4,213
Originally Posted by CalFlyer
HON arrival service LAX = useless!

HON departure service LAX = helpful, since they allow you to jump the security screening line.
I tend to agree. However, I always got a dedicated PA upon arrival, while other PAs waited for other HONs. They are not allowed using fast lanes through immigration anymore (This feature has been killed by the airport a good year from now). PA tries to bring me to a immigration lane, that looks fastest going and then walks through in order to get my checked luggage. Once I'm through immigration PA just has my luggage and walks me out. Not as good as it could be (or is even at other US airports), but they try to help as much as they can. Happened at least for my 2 arrivals at LAX (both on LH456) in 2nd half 2008.
SleepOverGreenland is offline  
Old Jan 17, 2009, 9:25 am
  #153  
 
Join Date: Aug 2005
Programs: LH, SPG
Posts: 296
It's not just LAX, it's all US destinations. At least the ones I've had the fortune to. They simply don't allow priority treatment at immigration anymore. I don't think it's the airports themselves making the call, it seems like more of a USCIS rule.

And recently it's one PA per plane, at least from my experience. Getting in to BOS on Privatair in December she was holding a sign with 8 names.... which means 20% of the plane was HON.
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Old Jan 17, 2009, 10:52 am
  #154  
 
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,643
Originally Posted by CalFlyer
Often there is only one HON pickup lady for all HONs on board. If you travel F/C, you will wait for the HONs in Eco before progressing to immigration. By that time, the whole plane is in front of you. And also possibly the two planes from China that arrive at approximately the same time. Immigration wil then take easily two hours.

So what I do is tell the HON lady I do not need her services and rush immediately to immigration. Typically, I will be one of the first in line and be done in 10 min or so.

HON arrival service LAX = useless!
I second that. BTW this is what I do also
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Old Jan 17, 2009, 11:33 am
  #155  
 
Join Date: Dec 2005
Location: FRA
Programs: LH, Avis, Hyatt, ...
Posts: 4,213
Originally Posted by martona
It's not just LAX, it's all US destinations.

And recently it's one PA per plane, at least from my experience.
On my last visits to SFO, MIA, ATL last year there was still the fast track possibility. It is per airport per my information and my experiences.

On my last arrival at SFO there were 3 PAs for whatever number of HONs. One just came with me since she told me immigration was full. So she helped me very fast through a US citizens lane (since crew lane was full too).
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Old Jan 17, 2009, 12:12 pm
  #156  
 
Join Date: May 2005
Location: JNB / HEL
Programs: too many...
Posts: 327
Originally Posted by SleepOverGreenland
On my last arrival at SFO there were 3 PAs for whatever number of HONs. One just came with me since she told me immigration was full. So she helped me very fast through a US citizens lane (since crew lane was full too).
On my last arrival at SFO last Sunday from MUC there was abolutely nobody, and it took 45 minutes to get through immigration. Luggage was going round on the belt already... Not impressed...

FRA-bound departure however was a breeze...

JNBHEL
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Old Jan 17, 2009, 9:43 pm
  #157  
hch
 
Join Date: Jun 2006
Location: INN
Posts: 2,866
Originally Posted by SleepOverGreenland
I tend to agree. However, I always got a dedicated PA upon arrival, while other PAs waited for other HONs. They are not allowed using fast lanes through immigration anymore (This feature has been killed by the airport a good year from now).
Today there was one PA waiting for us two HONs. I skipped the PA quickly and went to a very short immigration line, which unfortunately had immigrant workers in front of me that took forever to process.. (but the only other Visitors line had such a long queue that it probably took longer anyway)
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Old Feb 3, 2009, 1:31 am
  #158  
 
Join Date: Apr 2007
Location: DUS
Programs: LH HON
Posts: 755
HON service in BOM and BLR

Has anybody experiences with HON arr. service in BOM and dep. service in BLR? My search of the forum for a lounge in BLR shows "no lounges at all", but that was in 2004. Any recent experiences?
Thank you very much in advance.
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Old Feb 3, 2009, 1:48 am
  #159  
hch
 
Join Date: Jun 2006
Location: INN
Posts: 2,866
Originally Posted by shipsmail
Has anybody experiences with HON arr. service in BOM and dep. service in BLR? My search of the forum for a lounge in BLR shows "no lounges at all", but that was in 2004. Any recent experiences?
Thank you very much in advance.
In BLR you get PA guarding you to the lounge. For me it didn't help much at the immigration because the agents there didn't seem to like that service. I decided to just skip the lounge which is there now and sat at the Kingfisher sportsbar - much to the confusion and the station manager who popped by a few times to ask if everything is allright..
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Old Feb 3, 2009, 4:02 am
  #160  
 
Join Date: Apr 2008
Posts: 1,063
BLR has a PA guiding you through immigration and an assistant to the personal assistant picking up your bags from the belt. Immigration anyway is very friendly and hazzle free. They even say: Welcome to India, Sir! ( The US TSA morons should really spend some time there ). Plane to driver is done in less than 10 mins.

Outbound your PA escorts you through security and brings you to the First Class lounge. They have some food and a basic selection of drinks. Nothing to write home about, but quite ok. The airport is not really crowded at 2:00 am. Last week we had repeared power outages which killed the icemaker. The PA picks you up and let's you board first bypassing the queue at the gate.

BTW: You don't have to pay the airport fee any more for international flights.
I agree with HCH that the Kingfisher sports bar is more fun, as their TV sets normally work and they have good beer on tap and a nice selection of snacks.
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Old Feb 3, 2009, 5:35 pm
  #161  
 
Join Date: Jan 2004
Location: Up in the air
Programs: LH HON, BA LT Gold, AFKL ULTI, WOH Lifetime Globalist, Bonvoy Ambassador
Posts: 385
Wink

In BOM you have a PA when arriving that takes you through a special line at arrival and helps you locate your bag and a PA when departing that takes you through security to the Lounge, which is very helpful as the queue for the 03.25 departure is always huge (lots of int flights at this time). The new Lounge (Oberoi) by the way has now alos a First Class section. Last saturday they had a mosquito attack there and only half of the Lounge was to be used because "too many mosquitos over there sir"....I had a lough until I started scratching all the bites....so be careful...
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Old Feb 4, 2009, 1:21 am
  #162  
 
Join Date: Apr 2007
Location: DUS
Programs: LH HON
Posts: 755
Thank you very much for the helpful information. I look forward to my first experience with BOM airport. BTW I will leave to MUC on my return flight as the dep. time is a little bit more convenient (01:40 h) than the FRA flight.
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Old Apr 1, 2009, 5:13 pm
  #163  
 
Join Date: Aug 2008
Location: Switzerland
Programs: LX HON, Emirates Skywards Gold, HH diamond, Hyatt plat
Posts: 282
Do HON PAs slow you down?

OK folks here is another unhappy HON story, but since threads on the palatability of HON perks (or lack thereof) are mounting, here is my two cents worth.

I flew to LAX from ZRH three times this year and the same thing happened, namely I was picked up by the same lady who immediately told me she could not help me skip the immigration line and began walking soooo slowly that half of the plane's passengers overtook us. So when I got to immigration I had to wait for at least 20 minutes.

The day before yesterday the scene started to repeat itself, so I politely said good bye to her and zoomed ahead and quickly passed customs.

Tonight I am flying back and if I see the LX station manager I will jokingly ask him to subsidize her the purchase of a pair of sneakers.

Any similar experience anyone?

Still I am happy with the services provided by HON and by LX, but those who read my posts (few and far between) know this already.
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Old Apr 1, 2009, 5:31 pm
  #164  
 
Join Date: Dec 2004
Location: SZG
Posts: 3,936
Originally Posted by SwissHON
...namely I was picked up by the same lady who immediately told me she could not help me skip the immigration line and began walking soooo slowly that half of the plane's passengers overtook us.
i think this is the key here. as long as they tell me that they cant help, i usually just walk by myself then.

in jan i was in JNB for the first time, didnt know the airport so i was happy have someone showing me the way but when we got to immigration they wouldnt allow me to use the crew/diplomat/whatever counter, so i ended up standing in line as well. i think BKK is the only station for me where arrival PAs always come thru 100%. it usually takes me 15-20 minutes from planedoor to car outside, sometimes even including checked lugagge... ^

in general i prefer PAs on depature to jump security lines and guide me to the lounge and gate in case i dont know the airport, always appreciated...
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Old Apr 1, 2009, 5:39 pm
  #165  
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Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,504
BKK is pretty good now that the new premium immigration station is operational.

F and HON pax get an access voucher for these desks. PAs are always waiting for the 4-5 F pax (the rest of the cabin is usually full of non-rev friends&family )
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