Old Nov 25, 2019, 4:03 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: olm022
SPECIAL SERVICES FOR F/HON PAX

ABV (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ADD (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

ATL (status tbd)
LH ARR - HON: 2020/02 Assistant escorted from jetbridge to immigration, collected luggage for us (and before us) and helped with it up to the shuttle bus to Rental car center. Meantime gave useful information, what to do and see in Atlanta area. Purser rerquested that service during flight by telex to ATL
LH DEP - HON: 2020/02 Escort from check-in thru crews security lane to lounge (huge time saver!)
Later escort from lounge to gate and pre-pre-boarding
All that was offered by checkin agent without asking.
TRANSFER to LH - HON: tba

AUS (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

BKK (as of December 2022)
LX ARR - HON & F: Buggy to immigration (fast track) or through transfer security to TG lounge. No buggy from D-gates as they are opposite immigration.
LX DEP - HON & F: Escort through crew/diplomatic immigration to lounge and escort/buggy from lounge to gate except D-gates. F/HON board first.
TRANSFER to LX - HON & F: Minivan in case of apron position, buggy/escort to lounge/gate.
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba
OS ARR/DEP/TRANSFER - HON: as per LX above

BLR (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOG (status as of July 2023)
LH ARR - HON & F: escort walking, no fasttrack immigration (although escort may be able to get you into the shorter queue including Colombian nationals), luggage service available.
Possible personal escort to Domestic Transfer security (in this case Avianca connection).
LH DEP: escort walking to lounge, no fasttrack
TRANSFER to LH - HON & F: nothing

BOM (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOS (status 2019)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: nothing
LH DEP: PA through security and to the F lounge, pick up for boarding
TRANSFER to LH - HON & F: tba

CAI
Egypt Air agent recognized HON status at check-in. Nothing else. No F to CAI.

CPT (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DAR (status tbd)
LX ARR - HON & F: route cancelled
LX DEP - HON & F: route cancelled
TRANSFER to LX - HON & F: route cancelled
LH ARR - HON & F: no LH flights
LH DEP: no LH flights
TRANSFER to LH - HON & F: no LH flights

DEL (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: Fast track (if 'negotiated' with staff), buggy to lounge (SQ or LH SEN) and from lounge to gate
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DEN (status tbd)
LH ARR - HON & F: nothing
LH DEP: tba
TRANSFER to LH - HON & F: tba

DXB (status 2023)
LX /LH ARR - HON & F: Escort with a sign at gate. Will guide (with buggy) to the Mahaba premium immigration and then help with baggage and escort you outside the airport. (if you took advantage of the F&J free limo service they will guide you to the chauffeur waiting for you)
LX/LH DEP - HON & F: Escort from Check-In to the Immigration stand & will put you in front of the queue sometimes. After that escort to Mahaba F Lounge.
TRANSFER to LX - HON & F: tba
TRANSFER to LH - HON & F: tba

EWR (status Aug 2023)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to security; normally escort would skip the line at security but because of situation with Iran they do not skip it for now; then escort to lounge. Lounge has tables with reserved for HON and F with F dining food items and some more premium wine / champagne choices; crappy lounge compared to JFK First/HON (but very nice staff); escort from lounge to gate when flight is ready to board and priority boarding skipping zoo at the gate.
TRANSFER to LH - HON & F: tba
LX DEP: like LH departure (see above), but in the special F section of the lounge meals are served from a separate menu. Quite good!

EZE (status Nov 2019)
LX ARR - HON & F - walking to the passport control (Feb 2023)
LH ARR - HON & F: tba
LH DEP HON & F: no escort to lounge. Dedicated F seating area in lounge with servers bringing food & drinks. Escort to gate.
No escort to the lounge, no dedicated seating in the lounge, pick up from and escort to the gate (Feb 2023)
TRANSFER to LH - HON & F: tba

GIG (status tbd)
LH ARR - HON & F: no PA
LH DEP: PA escort from lounge to gate only
TRANSFER to LH - HON & F: tba

GRU (status tbd)
LX ARR - HON & F: nothing (escort walking possible no fasttrack no luggage), nothing in MAR22
LX DEP - HON & F: nothing at checkin/immigration. escort from lounge walking to gate, nothing in NOV21
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing beyond two staff members with a first class sign telling you the belt number for baggage in FEB23
LH DEP - HON & F: walking escort through fastback and regular immigration line and on to lounge and later to gate in FEB23
TRANSFER to LH - HON & F: nothing
TRANSFER to LX - HON & F escort to the lounge and after 1 hour escort to the gate. confirmed as of JAN24

GVA (as of April 2023)
LX ARR - HON: normally nothing, but if the connection is below MCT, then a shuttle to join C pax if at remote position
LX/LH DEP - HON: shuttle transfer IF departure from D gates (applies for both Schengen and non Schengen departutres)

HKG (status 2023)
LX ARR - HON & F: Walking escort to the pass control and to the luggage belt
LX DEP - HON & F: Walking escort from check in to the lounge
TRANSFER to LX - HON & F: escort and buggy through security to lounge
LH ARR - HON & F: tba
LH DEP: Escort all the way from Check-In through security and immigration to teh lounge. Will pick you up at the lounge and escort you to the gate as well if you wish.
TRANSFER to LH - HON & F: no escort

HND (status 2019)
LH ARR - HON & F: walking escort & lugage service. No fast track
LH DEP: ANA F check in, fast track and escort to lounge (ANA Suites for F, *G for HON), Priority boarding
TRANSFER to LH - HON & F: tba

IAD (status Nov 2019)
LH ARR - HON & F: minivan to immigration hall, no fast track immigration
LH DEP: escort to security on request
TRANSFER to LH - HON & F: tba
SN ARR - HON: car to immigration hall but not consistent

IAH (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ICN (status tbd)
LH ARR - HON & F: PA escort, walk through passport
LH DEP: PA escort from check-in to lounge only
TRANSFER to LH - HON & F: tba

JFK (status tbd)
LX ARR - HON & F: until mid 2019: escort and cut through immigration queue. Support until in taxi/limo. December 2021: nothing. 2022: PA for HON only (not F pax) helping through immigration, very helpful.
The station manager (LH) told me, that PA service on arr. is hit and miss depending on permits through CBP.

LX DEP - HON & F: escort to front of TSA pre and to lounge. Escort from lounge to gate & priority boarding. December 2021: confirmed.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to private security "skip the line" service"; escort through security and to lounge. Wine & Dine floor at the lounge; escort to gate.
TRANSFER to LH - HON & F: tba
SN ARR - HON: walking escort to immigration but no assistance possible

JNB (status August 2023)
LX ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21, came back in Dec 2021 - walking escort. Same in June 2022: offered to escort to airport hotel (lobby )
2023: Both HON and F were greeted at the gate and escorted to fast track immigration. Help with luggage and escorted in my case to the Intercontinental hotel across the street from the airport. Passengers cionnecting to a domestic flight were escorted to the domestic terminal.
LX DEP - HON & F: tba, nothing in OCT21. Priority boarding (F and HON only) in July 2022. In Aug. 23: escort through both security and passport control (very helpful), then to Virgin lounge, later pick-up from there to pre-boarding.
TRANSFER to LX - HON & F: Nothing in Jun 2022
LH ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21. Walking escort in Aug 2022
LH DEP: walking escort, fast track security but not immigration, nothing in OCT21, Dec 2021 - walk to the lounge offered. No priority boarding (all HON, SEN, *G, F, C and whoever else wanted to scrum in Group 1 at same time) in Aug 2022. Dec 2022: HON/F collected from the SA lounge & brought to the boarding area, bypassing queue & boarded first
TRANSFER to LH - HON & F: Nothing in Aug 2022

KIX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

KWI (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

LAX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: escort to (normal) security and same PA brings you to the gate.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

MCO (status Jan 2023)
LH (4Y) ARR - HON: PA at gate asking if I had any question, but couldnt help with any immigration fast track. None was required - no queues.

MEX (status Nov 2021)
LH ARR - HON & F: sometimes PA who does what?
LH DEP: nothing
TRANSFER to LH - HON & F: tba

MIA (status April 2023)
LX ARR - HON & F: walking escort, no immigration priority
LX DEP - HON & F: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: walking escort no immigration priority
LH DEP: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LH - HON & F: tba

MCT (status tbd)

NBO (status tbd)
LX ARR - HON & F: tba (route cancelled)
LX DEP - HON & F: tba (route cancelled)
TRANSFER to LX - HON & F: escort to gate and bypass security queue (route cancelled)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

NGO (status tbd)
LH ARR - HON: tba
LH DEP - HON: tba
TRANSFER to LH - HON: tba

NRT (status June 2023)
LX ARR - HON & F: NOTHING
LX DEP - HON & F: ANA F check in, fast track immigration, priority boarding
TRANSFER to LX - HON & F: tba

ORD (status 2018)
LX ARR - HON & F: no service at all. No pick-up, no service at the luggage belt (July 2023).
LX DEP - HON & F: no service at all (July 2023)
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PEK (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PRN (as of December 2022)
OS/LX/LH ARR - nothing for HON
OS/LX/LH DEP - nothing for HON

PVG (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

SEA (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

SFO (status Aug 2017, LH updated 2020)
LX ARR - HON & F: tba
LX DEP - HON & F: PA escort with line jump through security to lounge.
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing
LH DEP: PA boarding service, no escort through security
TRANSFER to LH - tba

SIN (status Nov 2019)
LX ARR - HON & F: (useless) PA at gate. Little stand with F and HON bags at the baggae claim.
LX DEP - HON & F: separate check-in at SATS Premier Checkin. On request, PA to lounge (SKF). PA pick-up from lounge, escort to plane with line jumping at security
TRANSFER to LX - HON & F: PA meets you at arrival flight and escorts you by foot or buggy (depends on connecting time) to SKF (SQ's First Class Lounge - F only) or to LX plane
TRANSFER from LX - HON in F: buggy to BA lounge for connecting flight (2018)
LH ARR - HON & F: same as LX
LH DEP: same as LX
TRANSFER to LH - HON & F: same as LX (2018: no escort from SQ to LH transfer, even HON in F)

YUL (status Oct 2021)
LX ARR - HON & F: PA at the gate, escort through immigration, luggage pick-up, and to the taxi gates.
LX DEP - HON & F: escort from AC lounge to aircraft door, choice whether timed for preboarding or last boarding. Also offered escort to the lounge, but declined as I know the airport well (I doubt the agent could have skipped the VIP security queue).
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

YVR (status tbd)
LH ARR - HON & F: tba
LH DEP - HON & F: tba
TRANSFER to LH - HON & F: tba





































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Special F/HON Services at different airports

Old May 3, 2008, 6:46 am
  #61  
 
Join Date: Apr 2005
Programs: Eurostar Carte Blanche, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 7,821
Before I forget: what's the situation leaving from EWR? Leaving tomorrow (Sunday) on the MUC flight.

Any PA for HONs? Is it worth it? What are lines like usually at this time?

Also: what is the situation at CKI? Do HONs get to bypass even the First/SEN CKI line? If not, is there typically a long wait at the First/SEN CKI counter? Just need to know in order to figure how much time before departure I should arrive at the airport. CKI deadline is 45 mins, right?

Thanks

Last edited by San Gottardo; May 3, 2008 at 12:43 pm
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Old May 3, 2008, 8:56 am
  #62  
 
Join Date: Mar 2006
Location: BOS
Programs: M&M: HON/*GOLD
Posts: 75
Originally Posted by creber
Before I forget: what's the situation at EWR? Leaving tomorrow (Sunday) on the MUC flight.

Thanks
The last time I was met by a PA at the plane and she brought me towards the front of the immigration line. And then she left... luggage took quite a while but mine did come out among the first.
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Old May 3, 2008, 12:45 pm
  #63  
 
Join Date: Apr 2005
Programs: Eurostar Carte Blanche, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 7,821
Originally Posted by anewsenator
The last time I was met by a PA at the plane and she brought me towards the front of the immigration line. And then she left... luggage took quite a while but mine did come out among the first.
@anewsenator, thanks for the hint!

... and my apologies, I wasn't quite clear in my post, as I wanted to know about services upon departure from EWR. I edited my post now.

Still, as I'll be coming back to EWR soon, good to know what it's like upon arrival.

Thanks again.
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Old May 3, 2008, 5:50 pm
  #64  
 
Join Date: Oct 2007
Location: Home sweet home
Programs: AA, LH FTL, BA, US, DL, UA, AF, Hilton, Priority Pass, Priority Club
Posts: 298
I have to say PA was one of my more enjoyed positions at my old station. Every now and then one of my passengers would decline escort, but many enjoyed the escort, and I liked working with them. One of my trademark habits (out of my station, I mean) was I would run ahead for the bags and wait at the bottom of the escalator from passport control (which proved to be very popular and well accepted), and obtaining bag carts for families traveling with the HON passenger (although it lead to the skycaps complaining whenever they saw me do it!). Granted our lounge was not the best. Overall I enjoyed working PA, and to all those HONs who frequent here who I may have seen at some point, thank you, and I hope to see you again one day (once I find a new position, but its only a matter of time!).
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Old May 4, 2008, 4:18 am
  #65  
 
Join Date: Apr 2002
Location: london, uk
Programs: some blue some silver some gold
Posts: 550
Anybody know if there are any services/PAs for First Class (but not HON) passengers arriving in BOS from FRA?

Thanks
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Old May 4, 2008, 5:52 am
  #66  
 
Join Date: Apr 2005
Programs: Eurostar Carte Blanche, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 7,821
A question to the moderators: couldn't we make this a sticky to list the different services provided for HONs / F-Class at the different airports. People could contribute to it, mention when it's been updated (to give readers an idea whether still likely to be correct).

I can make a start:

EUROPE

London Heathrow

Departure
  • LH: PA service for HON and F-pax leaving from LHR. Escorted through security and to lounge.
  • LX: not offered
  • OS: ?
Arrival
  • No service upon arrival


NORTH AMERICA

New York JFK

Departure
  • ?
Arrival
  • LH: PA escort for HONs through immigration and on to baggage claim. However, dependent upon daily mood swings of immigration agents.
  • LX: ?
  • OS: ?


Los Angeles

Departure
  • LH: PA escort to bag X-ray and drop-off, through security and on to lounge.
  • LX: ?
Arrival
  • ?


Mexico City

Departure
  • ?
Arrival
  • PA escort through immigration and on to bag carousel.


SOUTH AMERICA

Buenos Aires

Departure
  • PA escort through immigration and security and on to lounge. PA pick-up from lounge.
Arrival
  • PA escort through immigration and on to bag carousel. However, doesn't have change to get bag trolley.

FAR EAST

Tokyo NRT

Departure
  • LH and LX: PA escort through immigration and on to lounge
Arrival
  • LH and LX: PA escort through immigration and on to bag carousel.

Hong Kong

Departure
  • LH and LX: PA escort through immigration and on to lounge
Arrival
  • LH and LX: PA escort through immigration and on to bag carousel.

Shanghai

Departure
  • LH: PA escort through immigration and on to lounge
  • LX: ?
Arrival
  • LH: PA escort through immigration and on to bag carousel.
  • LX: ?


MIDDLE EAST

Dubai

Departure
  • LH and LX: PA escort through immigration
  • OS: ?
Arrival
  • LH and LX: PA escort, first on foot then on buggy through tunnel, through immigration and on to bag carousel.
  • OS: ?


AFRICA

Johannesburg

Departure
  • ?
Arrival
  • LH: PA escort through immigration and on to bag carousel. PA escort also to domestic terminal check-in upon request
  • LX: ?

Cape Town

Departure
  • PA escort through security and on to lounge.
Arrival
  • ?


Just need some more people to fill the question marks as well as more airports, otherwise my idea is
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Old May 4, 2008, 10:48 am
  #67  
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
 
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 47,850
We only have 10-15 HONs on FT, so a sticky would not make sense... totti could add a link to the guide thread
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Old May 4, 2008, 11:06 am
  #68  
 
Join Date: Dec 2004
Location: SZG
Posts: 3,936
Tunis

Departure
  • LH: PA escort through security and on to lounge.
Arrival
  • LH: PA escort through immigration and all the way to the exit.
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Old May 4, 2008, 12:04 pm
  #69  
hch
 
Join Date: Jun 2006
Location: INN
Posts: 2,866
Hmm, guess I don't have much to contribute here, except getting the most clueless check-in agent in DEN, a 15 minute waiting time in the F check-in line in LAX, and a screaming ticket agent on the phone at the LHR transfer desk..

I'll better hide in my HON- cave again
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Old May 5, 2008, 4:31 am
  #70  
 
Join Date: Dec 2005
Location: FRA
Programs: LH, Avis, Hyatt, ...
Posts: 4,213
Originally Posted by dhoward
Anybody know if there are any services/PAs for First Class (but not HON) passengers arriving in BOS from FRA?

Thanks
No, only HONs get a PA and even this does not help a lot for immigration. Departure is a different story for BOS (^), but again only for HONs IIRC.
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Old May 5, 2008, 10:57 pm
  #71  
 
Join Date: Sep 2007
Programs: BAEC, M&L, Bonvoy
Posts: 1,339
Originally Posted by dhoward
Anybody know if there are any services/PAs for First Class (but not HON) passengers arriving in BOS from FRA?

Thanks
I know some ground crew in BOS and from what they tell me no. Also I never saw PA picking up more then 1 or 2 passengers (persume HONs)
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Old May 20, 2008, 12:47 am
  #72  
szg
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Join Date: Nov 2006
Location: SZG, Austria
Programs: LH(OS) HON, IC RA
Posts: 33,194
WAW - at arrival a BMW limousine is waiting for a personal HON transfer, if you arrive on an outside position.
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Old May 20, 2008, 6:41 am
  #73  
 
Join Date: Oct 2007
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Posts: 298
I saw yesterday at VIE when we arrived from TLV a HON had a hot connection and they had a car waiting for him on the ground (bus gate). (How did I know? He was standing right in front of me and when he opened his wallet to stow his boarding card I saw his plastic).
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Old May 20, 2008, 6:52 am
  #74  
szg
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Join Date: Nov 2006
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Programs: LH(OS) HON, IC RA
Posts: 33,194
Originally Posted by neo16287
I saw yesterday at VIE when we arrived from TLV a HON had a hot connection and they had a car waiting for him on the ground (bus gate). (How did I know? He was standing right in front of me and when he opened his wallet to stow his boarding card I saw his plastic).
It´s not because he had a hot connection. HONs gets always a limousine transfer at VIE from the outside position.
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Old May 20, 2008, 6:56 am
  #75  
 
Join Date: Oct 2007
Location: Home sweet home
Programs: AA, LH FTL, BA, US, DL, UA, AF, Hilton, Priority Pass, Priority Club
Posts: 298
Originally Posted by szg
Its not because he had a hot connection. HONs gets always a limousine transfer at VIE from the outside position.
Oh sorry. The only reason I thought it was hot was because he was talking to the f/a at the door about missing his connection.
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