[NEWBIE LOUNGE] Ask Your Lufthansa Group Questions Here [2016-]
#1036
Join Date: Feb 2007
Location: YYC
Programs: Marriott: Gold; Aeroplan: Silver; Hertz: PC
Posts: 21
I'm not sure where to place this question about the applicability of EU261 legislation. I've been "lucky" on quite a few flights recently but never used it before.
Situation 1.
Ticket issued by Austrian Airlines, the itinerary is YYC-VIE, first leg YYC-EWR operated by Air Canada and second EWR-VIE operated by Austrian Airlines.
I spend 3 hours in the plane on tarmac in YYC because YYC first "runs out of defrosting fluid" and then "the defrosting truck breaks we need another truck", as the result I don't make the EWR-VIE flight and get rerouted EWR-DUS and DUS-VIE with 6-hour delayed arrival to VIE.
Does EU261 apply to this case?
Situation 2.
Ticket issued by Condor (DE), three passengers routing PRG-MUC-YYC.
PRG-MUC operated by LH, MUC-YYC by DE.
The PRG-MUC flight is canceled because the airplane doesn't arrive from MUC to PRG earlier that morning (some mechanical cited). Three hours in the line because the whole plane needs rebooking.
Result: 24-hour delay at departure (hotel paid), new routing PRG-YYZ-YYC by AC next day.
I think this one must fall under EU261, and that makes it 1800 EUR (600*3), correct? But who should I contact - Condor (ticketing airline) or LH (operator of just the first leg PRG-MUC that got canceled). I contacted Condor but didn't get any response so far.
BTW in both cases baggage was lost (or should I say delayed as it was recovered, in one case three days later) as well!
Thank you!
Situation 1.
Ticket issued by Austrian Airlines, the itinerary is YYC-VIE, first leg YYC-EWR operated by Air Canada and second EWR-VIE operated by Austrian Airlines.
I spend 3 hours in the plane on tarmac in YYC because YYC first "runs out of defrosting fluid" and then "the defrosting truck breaks we need another truck", as the result I don't make the EWR-VIE flight and get rerouted EWR-DUS and DUS-VIE with 6-hour delayed arrival to VIE.
Does EU261 apply to this case?
Situation 2.
Ticket issued by Condor (DE), three passengers routing PRG-MUC-YYC.
PRG-MUC operated by LH, MUC-YYC by DE.
The PRG-MUC flight is canceled because the airplane doesn't arrive from MUC to PRG earlier that morning (some mechanical cited). Three hours in the line because the whole plane needs rebooking.
Result: 24-hour delay at departure (hotel paid), new routing PRG-YYZ-YYC by AC next day.
I think this one must fall under EU261, and that makes it 1800 EUR (600*3), correct? But who should I contact - Condor (ticketing airline) or LH (operator of just the first leg PRG-MUC that got canceled). I contacted Condor but didn't get any response so far.
BTW in both cases baggage was lost (or should I say delayed as it was recovered, in one case three days later) as well!
Thank you!
Last edited by laketravis; Apr 13, 2017 at 11:06 am Reason: Improved wording for clarity
#1038
Join Date: Feb 2017
Location: RTM
Programs: TK*G, AB G ;), HH D
Posts: 87
Does anybody has an idea about lounge in the AMS when flying on LO(Nordica)? *A page shows that the LO lounge is contracted KLM business lounge. Do they mean the crown lounge upstairs, next to the usual *A lounge? Cant find any information about KLM business lounge around gate C04.
KLM Business Class Lounge
Contracted (Business)
Terminal 1, Departure Hall 1, Pier D
Mezzanine level,close to gate C04
after security control
04.45 - 21.00
Contracted (Business)
Terminal 1, Departure Hall 1, Pier D
Mezzanine level,close to gate C04
after security control
04.45 - 21.00
#1039
Join Date: Aug 2008
Location: Geneva
Programs: LX SEN, AFKL Platinum, BA Bronze,
Posts: 5,641
Does anybody has an idea about lounge in the AMS when flying on LO(Nordica)? *A page shows that the LO lounge is contracted KLM business lounge. Do they mean the crown lounge upstairs, next to the usual *A lounge? Cant find any information about KLM business lounge around gate C04.
https://www.schiphol.nl/en/airline/lot-polish-airlines/
#1040
Join Date: Feb 2017
Location: RTM
Programs: TK*G, AB G ;), HH D
Posts: 87
LO uses the Aspire lounge at AMS, along with LH, LX and a host of others.
https://www.schiphol.nl/en/airline/lot-polish-airlines/
https://www.schiphol.nl/en/airline/lot-polish-airlines/
Interesting that the http://www.staralliance.com/en/web/s.../lounge-finder page gives another answer.
#1041
Flying in from non-schengen and out on LH F international - how do I get to the LH FCT? Will someone from LH pick me up after my first leg at the jet bridge or do I need to find my way to the FCT?
#1043
#1044
Join Date: Jul 2013
Location: AMS/RTM
Posts: 2,827
#1045
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,455
For the "novelty", the FCT certainly is great. But I doubt someone flying through FRA a lot would head there every single time, when the FCL offers pretty much the same (minus the limo drive, in SOME cases..)
#1046
Join Date: Jun 2012
Posts: 249
I am waiting for SFO-GVA availability using miles on LX (via the SFO-ZRH route) to open up on June 12th. For now, as Senator, they were able to override a lack of availability and at least book me on LH.
What are the key date "milestones" during which I should check for LX availability? Is it 60, 30, 14 days before travel date? Any tips/advice to understand the system would be much appreciated.
Thank you!!
What are the key date "milestones" during which I should check for LX availability? Is it 60, 30, 14 days before travel date? Any tips/advice to understand the system would be much appreciated.
Thank you!!
#1047
Join Date: Dec 2010
Location: DEN
Programs: UA Plat
Posts: 754
LH M&M v MP *A Award
I wish to book a LH r/t economy award to Europe originating in the US. There is not currently any availability using MP miles for a *A ticket. Is there any advantage of opening a M&M account and transferring SPG Starpoints over other than the fact that the award is 10,000 miles cheaper?
#1048
Join Date: Jul 2013
Location: AMS/RTM
Posts: 2,827
I wish to book a LH r/t economy award to Europe originating in the US. There is not currently any availability using MP miles for a *A ticket. Is there any advantage of opening a M&M account and transferring SPG Starpoints over other than the fact that the award is 10,000 miles cheaper?
#1049
Join Date: Dec 2010
Location: DEN
Programs: UA Plat
Posts: 754
"As a new member, it is important to know that you cannot use our online services, e.g. to check your mileage account balance or book flight awards, until you have received your personal PIN.
Your five-digit PIN will automatically be sent to you by post along with your regular Miles & More plastic card as soon as you have earned one award mile with one of our Miles & More partners and this has been credited to your mileage account."
So looks like I can't check award space by signing up.
#1050
Join Date: Jul 2013
Location: AMS/RTM
Posts: 2,827
I signed up but am getting the following:
"As a new member, it is important to know that you cannot use our online services, e.g. to check your mileage account balance or book flight awards, until you have received your personal PIN.
Your five-digit PIN will automatically be sent to you by post along with your regular Miles & More plastic card as soon as you have earned one award mile with one of our Miles & More partners and this has been credited to your mileage account."
So looks like I can't check award space by signing up.
"As a new member, it is important to know that you cannot use our online services, e.g. to check your mileage account balance or book flight awards, until you have received your personal PIN.
Your five-digit PIN will automatically be sent to you by post along with your regular Miles & More plastic card as soon as you have earned one award mile with one of our Miles & More partners and this has been credited to your mileage account."
So looks like I can't check award space by signing up.
In the meantime, if you have a routing in mind and a few dates, we can help you.
(I forgot about the snail mail with the PIN. That's quite German.)