Lufthansa business class [merged] experience reports
Mar 22, 2018, 3:04 am
#316
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,659
Three days ago I flew UA new Polaris seat from SFO to FRA on the 77W and then connecting to LH FRA to DXB in business class on a 744.
I have to admit that LH has everything good except the hard product. The seat in J class is terrible and it feels like sitting on a bus seat not a business class seat.
I have to admit that LH has everything good except the hard product. The seat in J class is terrible and it feels like sitting on a bus seat not a business class seat.
Mar 22, 2018, 3:32 pm
#317
Join Date: Jul 2013
Location: LAS/DXB
Programs: LH HON
Posts: 1,193
Unfortunately had to fly Lufthansa a couple of times in the past weeks. Frankly speaking nothing has changed compared to my last intensive journeys (when we were still going with *A) with the Germans. Hard product is laughable, service is alright; yet I agree with the robotic, cold but efficient service methods. Meal service takes forever and is pathetic in it's execution. There wasn't a single flight (YYZ-FRA) that took less than 3.5 hours for dinner. AC managed to do this within 120 minutes after takeoff. Meal quality itself seemed to be alright from what my colleagues have told me.
I would actually consider it to be borderline okay for a TATL business class offer, if LH wouldn't have to deal with the inexcusable pathetic dumpster of an airport called Frankfurt. MUC is so much better in every single way.
I would actually consider it to be borderline okay for a TATL business class offer, if LH wouldn't have to deal with the inexcusable pathetic dumpster of an airport called Frankfurt. MUC is so much better in every single way.
Mar 25, 2018, 11:05 am
#318
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,187
This is very good to know. Thanks!
On a related note, do you know how LH prioritizes meal orders? As a *G but not M&M member, I presume I won't get any "special treatment" and am concerned about running out of options (as I'm a somewhat picky eater but generally haven't been impressed by airline SPMLs). Does LH take orders front to back or back to front? Trying to decide between the smaller (but further back) cabin vs. the larger (and less private) cabin on the A359.
On a related note, do you know how LH prioritizes meal orders? As a *G but not M&M member, I presume I won't get any "special treatment" and am concerned about running out of options (as I'm a somewhat picky eater but generally haven't been impressed by airline SPMLs). Does LH take orders front to back or back to front? Trying to decide between the smaller (but further back) cabin vs. the larger (and less private) cabin on the A359.
Mar 25, 2018, 11:07 am
#319
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,187
Mar 28, 2018, 12:44 am
#321
Join Date: Jul 2013
Location: LAS/DXB
Programs: LH HON
Posts: 1,193
Oh ze mighty defender iz here! I've actually had a chat with a male purser on the most recent flight. Restaurant service has not yet been announced on the YYZ flights, so the only other option is to have the express meal. I've just returned from YYZ-FRA again; it took 2 hours and 48 minutes to complete dinner service on the lower deck this time. Improvement, whoa!
Mar 28, 2018, 10:44 am
#322
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
Oh ze mighty defender iz here! I've actually had a chat with a male purser on the most recent flight. Restaurant service has not yet been announced on the YYZ flights, so the only other option is to have the express meal. I've just returned from YYZ-FRA again; it took 2 hours and 48 minutes to complete dinner service on the lower deck this time. Improvement, whoa!
Mar 28, 2018, 2:21 pm
#323
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,187
Pardon me. This week we flew to PEK and a very leisurely service took 2h total. 3+h Is absurd. Not even Delta or SAS crew manage to be that slow.
Mar 28, 2018, 9:02 pm
#324
Join Date: Jul 2013
Location: LAS/DXB
Programs: LH HON
Posts: 1,193
Oh. He's been on my flights? You guys realize I'm talking about the time it took after takeoff, to finish dinner service - not the courses itself taking three hours, right?
3/24 on time departure - dinner service was finished (as in last majority of desserts were cleared and cabin went quiet) a bit after 9pm. That leaves you with a remaining flight time of approx. five hours - with 4:30h time to sleep properly. Same thing (or a tad longer) on all other YYZ-FRA flights with Lufthansa. AC manages this way better - and there's a freaking difference in between less than five hours of sleep and more than five hours of sleep.
3/24 on time departure - dinner service was finished (as in last majority of desserts were cleared and cabin went quiet) a bit after 9pm. That leaves you with a remaining flight time of approx. five hours - with 4:30h time to sleep properly. Same thing (or a tad longer) on all other YYZ-FRA flights with Lufthansa. AC manages this way better - and there's a freaking difference in between less than five hours of sleep and more than five hours of sleep.
Last edited by ckx2; Mar 28, 2018 at 9:12 pm
Apr 18, 2018, 2:05 pm
#326
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,187
The new soft products will be rolled out in May, but only on night flights ex Germany with >10h flying time.
Apr 18, 2018, 2:22 pm
#327
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Apr 19, 2018, 7:37 pm
#329
Join Date: Jun 2012
Posts: 133
The 'dinner' service on a redeye was finished in 2 hours 48 minutes after takeoff.
Apr 19, 2018, 11:36 pm
#330
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,732
I see why you would have certain local catering only from your own hubs, but a sweater?