Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
Jan 7, 2020, 3:54 am
#2236
Join Date: Apr 2005
Location: YYZ
Programs: Aeroplan, TD.
Posts: 467
Hello Lurker My wife and I have a business class tickets round trip booked in Feb 2020. I have been reading blogs reviews about how LH business class meals and the the cabin service has deteriorated in the last while, I am hoping this is not the case. Can you please weigh in on this please and thank you.
Jan 7, 2020, 6:23 am
#2237
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Hello Lurker My wife and I have a business class tickets round trip booked in Feb 2020. I have been reading blogs reviews about how LH business class meals and the the cabin service has deteriorated in the last while, I am hoping this is not the case. Can you please weigh in on this please and thank you.
as published on our website, personnel bottlenecks at our catering service provider currently lead to restrictions in the loading of Lufthansa domestic and European flights. Maybe that was the situation, mentioned blog reviews referred to? As for our Business class product, generally, I cannot confirm any changes.
Best, Katharina
Jan 7, 2020, 7:08 am
#2238
Join Date: Apr 2005
Location: YYZ
Programs: Aeroplan, TD.
Posts: 467
Hi Ramz,
as published on our website, personnel bottlenecks at our catering service provider currently lead to restrictions in the loading of Lufthansa domestic and European flights. Maybe that was the situation, mentioned blog reviews referred to? As for our Business class product, generally, I cannot confirm any changes.
Best, Katharina
as published on our website, personnel bottlenecks at our catering service provider currently lead to restrictions in the loading of Lufthansa domestic and European flights. Maybe that was the situation, mentioned blog reviews referred to? As for our Business class product, generally, I cannot confirm any changes.
Best, Katharina
Jan 7, 2020, 7:42 am
#2239
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Jan 7, 2020, 10:05 am
#2240
Join Date: Apr 2005
Location: YYZ
Programs: Aeroplan, TD.
Posts: 467
Jan 8, 2020, 2:50 am
#2241
Join Date: Nov 2019
Posts: 51
Hi @LufthansaGermanAirlines! I achieved HON for the first time in mid-November of last year. It's been almost two months now but I've yet to receive any information on the new status. I was expecting to receive mail with a physical card, contact information for the HON line, and so on. Does it normally take this long for that to be sent out? Thanks!
Jan 8, 2020, 5:11 am
#2242
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Hi @LufthansaGermanAirlines! I achieved HON for the first time in mid-November of last year. It's been almost two months now but I've yet to receive any information on the new status. I was expecting to receive mail with a physical card, contact information for the HON line, and so on. Does it normally take this long for that to be sent out? Thanks!
Regards, Maria
Jan 8, 2020, 5:11 am
#2243
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Hello again Ramz, I will gladly pass on your feedback internally and inquire if there have been any amendments in regards to the catering on board of our Business Class. As Katharina, I am not aware of any changes in regards to the quality of business class meals. As soon as we have received an answer, we will come back. Regards, Maria
Jan 8, 2020, 5:42 am
#2245
Join Date: Jul 2016
Location: Turin TRN, Italy
Programs: LH SEN, AZ CFA
Posts: 54
Hi LufthansaGermanAirlines , is there any problem on M&M website? I've changed the password yesterday and today it was not recognized.
I asked for a new password again, but after clicking on the link provided via e-mail and trying to write a new password, I still have a message of "A technical error has occurred."
Moreover, yesterday I couldn't change the phone number.
Could you please raise the issue or tell me how to procede?
Thanks and best regards.
I asked for a new password again, but after clicking on the link provided via e-mail and trying to write a new password, I still have a message of "A technical error has occurred."
Moreover, yesterday I couldn't change the phone number.
Could you please raise the issue or tell me how to procede?
Thanks and best regards.
Jan 8, 2020, 5:50 am
#2246
Join Date: Jan 2017
Location: LIS/OTP - LAX/TPA
Programs: LH SEN; AF/KL G
Posts: 63
Hi LufthansaGermanAirlines
I had a Latam flight SCL-IPC and return in Business and it seems I will not be getting miles for it in Miles and More because "We cannot credit your flight with our airline partner to your Miles & More account because the route or flight number is not covered by our contractual agreement."
However, I do not see this anywhere on LH/M&M/LATAM websites. It is a good chunk of miles and I would not want to lose them.
Can they be credited?
Thank you!
Laik
I had a Latam flight SCL-IPC and return in Business and it seems I will not be getting miles for it in Miles and More because "We cannot credit your flight with our airline partner to your Miles & More account because the route or flight number is not covered by our contractual agreement."
However, I do not see this anywhere on LH/M&M/LATAM websites. It is a good chunk of miles and I would not want to lose them.
Can they be credited?
Thank you!
Laik
Jan 8, 2020, 6:34 am
#2247
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Hi LufthansaGermanAirlines , is there any problem on M&M website? I've changed the password yesterday and today it was not recognized.
I asked for a new password again, but after clicking on the link provided via e-mail and trying to write a new password, I still have a message of "A technical error has occurred."
Moreover, yesterday I couldn't change the phone number.
Could you please raise the issue or tell me how to procede?
Thanks and best regards.
I asked for a new password again, but after clicking on the link provided via e-mail and trying to write a new password, I still have a message of "A technical error has occurred."
Moreover, yesterday I couldn't change the phone number.
Could you please raise the issue or tell me how to procede?
Thanks and best regards.
Please ensure that you use your current service card number when logging in.
Should you still not be able to access your data, the registration on the website will be possible again by the end of this week. Apologies for the inconvenience! Maria
Jan 8, 2020, 6:35 am
#2248
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Hi LufthansaGermanAirlines
I had a Latam flight SCL-IPC and return in Business and it seems I will not be getting miles for it in Miles and More because "We cannot credit your flight with our airline partner to your Miles & More account because the route or flight number is not covered by our contractual agreement."
However, I do not see this anywhere on LH/M&M/LATAM websites. It is a good chunk of miles and I would not want to lose them.
Can they be credited?
Thank you!
Laik
I had a Latam flight SCL-IPC and return in Business and it seems I will not be getting miles for it in Miles and More because "We cannot credit your flight with our airline partner to your Miles & More account because the route or flight number is not covered by our contractual agreement."
However, I do not see this anywhere on LH/M&M/LATAM websites. It is a good chunk of miles and I would not want to lose them.
Can they be credited?
Thank you!
Laik