M&M Flight Award Booking - FAQ and Help Thread
Apr 10, 2019, 10:33 am
#826
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
You won't see availability on UA or any other partners as LH doesn't typically release First Class award seats to partners until inside 14 days at the earliest.
Apr 10, 2019, 2:20 pm
#827
Join Date: Dec 2001
Location: Zurich
Programs: M&M FTL, HHonors Diamond, Langham Elite, SPG Corporate Preferred
Posts: 470
Tried everything: different computer, Safari/Internet explorer/Chrome, deleting cache/cookies/browser history and i still don't see the flights that you're seeing...
Something is extremely fishy here...
Something is extremely fishy here...
Apr 10, 2019, 2:35 pm
#828
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
Apr 11, 2019, 6:01 am
#829
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662
Just call the FT line, you might need to do that more than once to find a competent agent but they can sometimes see inventory that’s not online anyway.
Apr 11, 2019, 6:10 pm
#831
Join Date: Oct 2018
Location: Antwerp
Programs: Quite a few...
Posts: 72
Wow - new UI and I can't find any award inventory for direct AV flights in South America. Was there a few days ago and still available on United. Hope they fix this problem soon.
Also searched for Copenhagen-Stockholm and I only get routings via FRA or MUC with LH. Same with BRU-CDG - everything gets routed through Germany.
Also searched for Copenhagen-Stockholm and I only get routings via FRA or MUC with LH. Same with BRU-CDG - everything gets routed through Germany.
Apr 11, 2019, 6:18 pm
#832
Join Date: Dec 2009
Location: BRU-ZRH
Programs: LX HON, BA Gold, Marriott Bonvoy Titanium Elite
Posts: 764
It's almost always better to call in. Somehow the inventory online is often quite different from what agents are able to see. Also, HUACA is very much recommended. Try Basel, try Frankfurt. Often completely different results.
Apr 11, 2019, 11:24 pm
#833
Join Date: Dec 2001
Location: Zurich
Programs: M&M FTL, HHonors Diamond, Langham Elite, SPG Corporate Preferred
Posts: 470
When we changed the domicile from Switzerland to something else, all of a sudden we were able to see the First Awards... Not sure if this is a glitch or deliberate discrimination...
Apr 11, 2019, 11:57 pm
#834
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662
Since you asked the Lurkers let’s see their opinion.
Did you find what you were looking for though ?
Apr 19, 2019, 12:37 am
#835
Join Date: Sep 2017
Programs: TK E+, RJ S, AZ E
Posts: 1,869
Anyone has these award charts (old and new)? The links don’t seem to work anymore.
Apr 19, 2019, 5:24 am
#836
Join Date: Dec 2017
Location: WAW
Programs: LH SEN *
Posts: 1,153
Until 8 May 2019:
https://www.miles-and-more.com/conte...lle_EN_ALT.pdf
From 9 May 2019:
https://www.miles-and-more.com/conte...N_NEU_0419.pdf
https://www.miles-and-more.com/conte...lle_EN_ALT.pdf
From 9 May 2019:
https://www.miles-and-more.com/conte...N_NEU_0419.pdf
Apr 21, 2019, 2:48 pm
#837
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,624
So what zone does China and Japan fit into? If it is Central Asia / Far East, then the award I am looking at should cost less than before. On the other hand, that can't be right, because a ticket starting in BKK (or SIN) would be starting in Southeast Asia, which is a different zone, and I am looking to fly to Japan from BKK (or SIN, not sure yet). It shows 70,000 for a round trip in the new table:
https://www.miles-and-more.com/conte...N_NEU_0419.pdf
So that would mean there is no change to the price of a one way award between Thailand/Singapore and Japan. But knowing the Beschiss that the new M&M website is, it is difficult to be sure.
https://www.miles-and-more.com/conte...N_NEU_0419.pdf
So that would mean there is no change to the price of a one way award between Thailand/Singapore and Japan. But knowing the Beschiss that the new M&M website is, it is difficult to be sure.
Apr 21, 2019, 3:09 pm
#838
Join Date: Sep 2006
Location: ZRH
Programs: M&M SEN (*G), HH Diamond
Posts: 2,418
China and Japan are both in Central Asia / Far East. An award Central Asia / Far East to Southeast Asia is 70kin C today and will still be 70k in the new table. Why do you think "it should cost less than before"?
For the old (working) homepage, I could have sent you a link with all the countries and regions, but of course, on the new (not working) homepage I can't find it anymore. But there is still a list on VFT.
For the old (working) homepage, I could have sent you a link with all the countries and regions, but of course, on the new (not working) homepage I can't find it anymore. But there is still a list on VFT.
Apr 22, 2019, 5:40 am
#839
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,624
I misunderstood Asia, thinking for a moment that the whole of Asia was the Southeast Asia zone. That's what comes of being brought up in Hong Kong in the old days and have a Hong Kong centric vision of things. It was a bit surprise to me that Asia was divided into 2 zones and I had to change all my carefully researched plans for award tickets when the agent told me so. No harm done, you learn as you're going along, even with quite a bit of experience behind you. With the M&M program, it is a story of constant adaptation to their restrictions. But somehow we make it work and there are definitely a number of sweetspots in there.
But thank you for clarifying above that the award amount of 70,000 (or 35,000 one way) does not change within Asia overall. That means I don't have to rush and do it before 8th May.
But thank you for clarifying above that the award amount of 70,000 (or 35,000 one way) does not change within Asia overall. That means I don't have to rush and do it before 8th May.
Apr 23, 2019, 5:07 am
#840
Join Date: Sep 2017
Programs: TK E+, RJ S, AZ E
Posts: 1,869
I got 2 OW X class award tickets PVG-PEK. I ordered on the website for 12K miles each.
Then I decided to change to I class and talked over the phone with LH. They made the changes and I was expecting to add another 5K miles per ticket.
But to my surprise, I add only 4,500 miles for my ticket and 3,375 miles for my child’s >12y ticket.
Anyone understands why?
Then I decided to change to I class and talked over the phone with LH. They made the changes and I was expecting to add another 5K miles per ticket.
But to my surprise, I add only 4,500 miles for my ticket and 3,375 miles for my child’s >12y ticket.
Anyone understands why?
Last edited by flyerby; Apr 23, 2019 at 6:18 am