M&M Flight Award Booking - FAQ and Help Thread

Reply Subscribe

Thread Tools

Search this Thread

Jul 5, 2019, 1:22 pm

#886

Concerto

FlyerTalk Evangelist

Join Date: Feb 2002

Location: Montreux CH

Programs: FB Platinum, M&M FTL, BA Blue

Posts: 11,624

Seems to be working normally again. Wonder how long that will last.

Jul 11, 2019, 3:02 pm

#887

purch

Join Date: Jun 2014

Location: FRA (formerly JNB)

Programs: LH M&M

Posts: 169

Pool miles problem

FYI - there is currently a problem where the website/app shows your pooled miles correctly but when you try book it says you don't have enough miles (even if you have enough pooled miles).

Long story - Had the above problem last night. Called M&M this morning, they couldn't see the same availability as I could and advised me to phone the tech line, which I did and they told me the same thing and that nothing was wrong with the website. I tried booking per website and app again this evening and had the same problem. Phoned the tech line and the lady immediately confirmed there is a problem with pooled miles. She could see the availability and booked it for me immediately.

PS: The lady could unfortunately not say when it might be fixed, but if the error occurs then just call in.

Jul 19, 2019, 4:20 am

#888

mario_s

Join Date: Jan 2010

Programs: LO

Posts: 150

Has anyone ever (better recently

seen NZ C availability? I checked e.g. KIX-AKL and only Y was available.

Last edited by mario_s; Jul 19, 2019 at 4:31 am

Jul 19, 2019, 4:48 am

#889

goliath

Join Date: Sep 2006

Location: ZRH

Programs: M&M SEN (*G), HH Diamond

Posts: 2,418

Yes, I searched for and found availability for AKL-NRT-AKL and AKL-PVG-AKL this year in March.

Jul 19, 2019, 6:33 am

#890

mario_s

Join Date: Jan 2010

Programs: LO

Posts: 150

You're lucky. I checked also AKL-NRT-AKL and PVG and only Y available. Air New Zealand C is really hard to book.

Aug 12, 2019, 10:06 am

#891

alinghi90

Join Date: Apr 2010

Programs: LX SEN

Posts: 313

I would like to book HKG to MEL via SYD. Does this really cause a 3 region award (that's what the hotline tells me)?

Aug 12, 2019, 10:41 am

#892

goliath

Join Date: Sep 2006

Location: ZRH

Programs: M&M SEN (*G), HH Diamond

Posts: 2,418

Can you list all cities in between (if any)? Let's say, you fly HKG-SIN-SYD, then yes, that's 3 regions.

Which *A airline is bookable SYD to MEL?

Aug 12, 2019, 11:14 am

#893

MichielR

Join Date: Aug 2008

Location: Geneva

Programs: LX SEN, AFKL Platinum, BA Bronze,

Posts: 5,642

Quote:

Originally Posted by goliath

Can you list all cities in between (if any)? Let's say, you fly HKG-SIN-SYD, then yes, that's 3 regions.

Which *A airline is bookable SYD to MEL?

Would become something like HKG-HND-SYD-SIN-MEL, as there are indeed no *A options & in any case these MEL-SYD flights can be purchased on other airlines for 100$ R/T...

Book direct to MEL (OJ if doing a R/T) and a stand-alone domestic flight instead.

Aug 12, 2019, 11:40 am

#894

alinghi90

Join Date: Apr 2010

Programs: LX SEN

Posts: 313

Quote:

Originally Posted by goliath

Can you list all cities in between (if any)? Let's say, you fly HKG-SIN-SYD, then yes, that's 3 regions.

Which *A airline is bookable SYD to MEL?

Ah I had a typo. I mean HKG-MEL via SIN... which then means a 3-zone award as

Aug 12, 2019, 11:42 am

#895

mario_s

Join Date: Jan 2010

Programs: LO

Posts: 150

recently I have checked similar routes. To MEL you would be able to go via AKL by NZ but I was not able to find C. Only Y.

HKG-AKL-MEL

Last edited by mario_s; Aug 12, 2019 at 11:48 am

Aug 12, 2019, 11:47 am

#896

goliath

Join Date: Sep 2006

Location: ZRH

Programs: M&M SEN (*G), HH Diamond

Posts: 2,418

Quote:

Originally Posted by alinghi90

Ah I had a typo. I mean HKG-MEL via SIN... which then means a 3-zone award as

If you route through another city in Japan (NRT, HND) or China, you will only be charged the regular "2 zones award".

Aug 12, 2019, 11:57 am

#897

alinghi90

Join Date: Apr 2010

Programs: LX SEN

Posts: 313

Quote:

Originally Posted by goliath

If you route through another city in Japan (NRT, HND) or China, you will only be charged the regular "2 zones award".

Unfortunately 0 availability for my range of dates in late Oct

Aug 12, 2019, 2:28 pm

#898

goliath

Join Date: Sep 2006

Location: ZRH

Programs: M&M SEN (*G), HH Diamond

Posts: 2,418

Define "late October". Here's just one of some options via China with availability on m&m.com in Business Class:

25OCT HKG-CTU CA428 1945 - 2215
26OCT CTU-SYD CA429 0150 - 1540

Oct 30, 2019, 4:02 am

#899

lacoca

Join Date: Oct 2005

Location: Italy

Programs: LH SEN, AF gold, HHdiamond

Posts: 104

looking now at M&M award from Europe to North america.... availability seems pretty good and open in C for JAN / FEB 2020...
I have noted that taxes fees and airlined surcharges for LH metal have increased just a little now at 650€ for round trip and astronomic fee 640$ for one way north america to europe!!!!

did i miss something here? last time i booked one of similar flts fees were around 400€...now looks like at least a +25% in fees with operated LH flts on C awards ?

Oct 30, 2019, 4:45 am

#900

goliath

Join Date: Sep 2006

Location: ZRH

Programs: M&M SEN (*G), HH Diamond

Posts: 2,418

Your last booking must have been many years ago - or not on LX/LH/OS operated flights.

The surcharges you quote have been around for quite a while.