M&M Flight Award Booking - FAQ and Help Thread
Mar 28, 2019, 9:17 pm
#811
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662
Well, I did manage to find a very competent agent who helped me the other day to make a really interesting miles redemption. So there still are some good staff about. I'll write about that in the Business and First Class redemptions thread if I don't forget.. scarily busy at the moment (in music there comes a moment when, if you're doing too much, you just don't play well enough any more and you can't give it all your energy).
Mar 29, 2019, 9:53 pm
#813
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662
Mar 30, 2019, 3:45 pm
#814
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,624
I think it's probably a thankless task, dealing with often disgruntled frequent flyers on the phone. I really did a lot of research for my last redemption and on some routes there was absolutely no miles tickets available in any class. Some countries and regions had nothing whatsoever. I'm sure people get fed up with the lack of availability, along with the ridiculous surcharges. So I think a lot of agents just can't be bothered, just preferring to hang up at the sign of even a slightly complex request, just to avoid conflict if nothing else. I had three agents who somehow got cut off from me. Another one gave me the impression she was just doing nothing, just keeping the line open to let the time pass (and the phone bill mount up). Another one was nyet, nyet, nyet, as the Russians would say, one way tickets were not possible, business class is not possible, you name it. No worries, you just have to keep trying, you need to be hartknäckig, as the Germans would say. It's a bit like the water off a duck's back, you've just got to keep going, you'll get somebody good in the end.
I was looking for 3 seats in Business and I want to feed back that I often saw those 3 seats and the agent couldn't. Then sometimes the agent could see availability and I couldn't. In one case, I could see availability on myAustrian into Vienna and on to Düsseldorf. But when I looked for flights only to Vienna there was no availability, married segments issues, probably. So it's a bit of a lottery getting seats for complex itineraries. I have to say, I managed it though: it's not easy to get 3 seats in the Business cabin and I managed it. I will post about it over in the Business class miles tickets thread.
I was looking for 3 seats in Business and I want to feed back that I often saw those 3 seats and the agent couldn't. Then sometimes the agent could see availability and I couldn't. In one case, I could see availability on myAustrian into Vienna and on to Düsseldorf. But when I looked for flights only to Vienna there was no availability, married segments issues, probably. So it's a bit of a lottery getting seats for complex itineraries. I have to say, I managed it though: it's not easy to get 3 seats in the Business cabin and I managed it. I will post about it over in the Business class miles tickets thread.
Apr 9, 2019, 3:56 pm
#815
Join Date: Nov 2011
Location: LON, BOM
Programs: BAEC Gold, LH SEN, Vistara Platinum
Posts: 177
Another head scratcher your way @:-)
I'm considering an alternative routing TYO-CDG (SQ currently) week after and I'd like your opinion.
TG NRT-BKK-CDG (J/J) both A380 priced at ~€1,900
First is open on both sectors and I have miles/evouchers to burn.
I'm considering an alternative routing TYO-CDG (SQ currently) week after and I'd like your opinion.
TG NRT-BKK-CDG (J/J) both A380 priced at ~€1,900
First is open on both sectors and I have miles/evouchers to burn.
Apr 9, 2019, 4:06 pm
#816
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
Apr 9, 2019, 8:16 pm
#817
Join Date: Nov 2011
Location: LON, BOM
Programs: BAEC Gold, LH SEN, Vistara Platinum
Posts: 177
Apr 10, 2019, 7:24 am
#818
Join Date: Dec 2001
Location: Zurich
Programs: M&M FTL, HHonors Diamond, Langham Elite, SPG Corporate Preferred
Posts: 470
F from ZRH
Maybe I'm doing something completely wrong, but I have been searching for 2 F seats from ZRH to ANYWHERE in the first week of November 2019. Absolutely nothing. Can this really be, or have they not yet added the seats to the inventory, or am I doing something wrong ?
Apr 10, 2019, 7:43 am
#819
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662
On LH 2 seats is not an easy find, BOG is one of the best usually
Apr 10, 2019, 9:14 am
#820
Join Date: Dec 2001
Location: Zurich
Programs: M&M FTL, HHonors Diamond, Langham Elite, SPG Corporate Preferred
Posts: 470
I knew about LX, but was surprised to find absolutely nothing on LH (not even to Bogota, and who wants to go there anyway....) or any other of the Airlines which can be booked on the M&M website. I had quite some luck in the past, but I guess that has changed.
Apr 10, 2019, 9:37 am
#821
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
Apr 10, 2019, 10:19 am
#824
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
One of the stupid quirks is that every time you Modify Search, First disappears. You have to reset the Class field by clicking on another class and then clicking back to First. Then First will appear. LH IT at its finest.
Last edited by SFO777; Apr 10, 2019 at 10:27 am