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Old Mar 8, 2013, 4:49 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: NewbieRunner
Basics about the evoucher:

Number of eVouchers needed per segment:
- Upgrade a shorthaul segment = 1 eVoucher
- Upgrade a longhaul segment (Longhaul= LH400-799)
- From Economy Class (other than K, L, T) to Business Class = 2 eVouchers
- From Economy Class K, L, T to Business Class = 3 eVouchers
- From Economy Class (other than K, L, T) to Premium Economy Class = 1 eVoucher
- From Economy Class K, L, T to Premium Economy Class = 2 eVouchers
- From Premium Economy G, E to Business Class = 1 eVoucher
- From Premium Economy N to Business Class = 2 eVouchers
- From Business Class to First Class = 2 eVouchers (although the website says 3 eVouchers, it will be corrected in due course)

Upgrade awards may be booked online with LH, OS, LX, SN, LO and Discover, or you can call to upgrade.
Alternatively, you can book at the check-in counter. Not all airlines offer immediate upgrades at the airport.
Evouchers can be used on any ticketed PNR, even if the flight operates after the date of expiry of the evoucher.
Evouchers can be redeemed with all Star Alliance partners - depending on the destination, airline, travel class and booking class.
For a list of award regions go to https://www.miles-and-more.com/row/e...formation.html and scroll down to select Your worldwide flight destinations with Miles & More.


How long do eVouchers remain valid?
- All eVouchers are valid for 24 months.
- none of your eVouchers will expire until 31.03.2024. This also applies to eVouchers that were re-credited after the cancellation of a flight.

With an eVoucher, you travel one class higher [link to general eVoucher information]
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Miles & More eVoucher upgrade Questions [merged Q&A]

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Old Sep 29, 2022, 7:49 am
  #1096  
 
Join Date: May 2018
Location: FRA
Programs: LH SEN
Posts: 1,506
Originally Posted by Yony
I have 2 evouchers available and a Premium Economy G flight booked. I want to upgrade to Business. My understanding from the rules is that I could upgrade using 1 voucher.

I can see that I can use vouchers on other legs of the return trip but not that one.

Anyone have an idea of what the issue might be please?
I presume you mean that there is no offer to upgrade if you check your booking on LH.com ?

Call and request the upgrade anyway, see if you can get it done or at least waitlisted.
supine is online now  
Old Sep 29, 2022, 8:08 am
  #1097  
 
Join Date: Sep 2011
Programs: Flying Blue Gold. Miles and More SEN.
Posts: 191
Originally Posted by supine
I presume you mean that there is no offer to upgrade if you check your booking on LH.com ?

Call and request the upgrade anyway, see if you can get it done or at least waitlisted.
There's an offer to upgrade with cash but not with miles or vouchers.
I'll give them a call.
Yony is offline  
Old Oct 7, 2022, 2:24 am
  #1098  
 
Join Date: Jun 2006
Programs: SQ PPS - M&M SEN - QR Platinum - ITA Executive - IC Diamond Ambassador
Posts: 304
Is the SAUA website still functional? I receive a technical error page after completing my details, tried a couple of times the last days, but still the same.
I assume this is the only way to do evoucher upgrades for someone else (apart from calling)
janvdr is offline  
Old Oct 7, 2022, 3:15 am
  #1099  
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
 
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,190
Sadly you have to call in, no more online tools.
oliver2002 is online now  
Old Oct 7, 2022, 3:26 am
  #1100  
 
Join Date: Aug 2009
Location: between DM464 and DM463 on the NAPSA26 RNAV TRANS in EDDM
Programs: this and that
Posts: 1,731
Originally Posted by oliver2002
Sadly you have to call in, no more online tools.
Not that the SAUA page is to be missed. It was horrible.
cas_de is offline  
Old Oct 7, 2022, 3:27 am
  #1101  
 
Join Date: Jun 2006
Programs: SQ PPS - M&M SEN - QR Platinum - ITA Executive - IC Diamond Ambassador
Posts: 304
Thx for feedback - so far online self servicing :-)

I assume the upgrade availability is still the same as what I see online in the award booking engine (Y to PE or Y to C)?
janvdr is offline  
Old Oct 7, 2022, 4:57 am
  #1102  
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
 
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,190
Roughly, yes.
oliver2002 is online now  
Old Oct 7, 2022, 9:11 am
  #1103  
 
Join Date: Sep 2011
Programs: Flying Blue Gold. Miles and More SEN.
Posts: 191
Originally Posted by Yony
There's an offer to upgrade with cash but not with miles or vouchers.
I'll give them a call.
Update: I'm waitlisted.
Yony is offline  
Old Oct 10, 2022, 4:18 am
  #1104  
 
Join Date: Oct 2018
Programs: LH FTL, FB Gold
Posts: 132
Originally Posted by oliver2002
Sadly you have to call in, no more online tools.
We have to call M&M service line or is there a particular number ? Just got off the phone with them, their system is down, "call back in 2hours, should be back online".
hugolover likes this.
Mr.Potato is offline  
Old Oct 10, 2022, 2:06 pm
  #1105  
 
Join Date: Oct 2018
Programs: LH FTL, FB Gold
Posts: 132
After 50min (!!) waiting time, I was finally able to use my evoucher and got a seat in PremiumEco, not even on waitlist.

It's crazy how I miss AF and FB though, I'm obviously Gold there so can't compare phone call, but the customer experience online is a thousand miles better than LH group (FF#, ticket change, upgrade, etc.) without having to do a damn call that cost every time a shitload of money.
Mr.Potato is offline  
Old Oct 10, 2022, 2:30 pm
  #1106  
 
Join Date: Aug 2011
Location: CDG
Programs: SK Gold, AF Gold, Marriott Platinum
Posts: 3,730
Use Skype. Doesn't resolve any of the above issues, but at least it saves you money.
Mr.Potato likes this.
gojko88 is online now  
Old Oct 11, 2022, 2:34 pm
  #1107  
 
Join Date: Aug 2018
Location: LON
Programs: SK*D
Posts: 73
Am I correct in assuming that on LX metal (booked on LX.com, no codeshares), to use eVouchers to upgrade from Y/PE to J availability is required in the I fare class, and to upgrade from J to F, availability is required in A booking class?

Thanks in advance.
RanChin is online now  
Old Oct 11, 2022, 10:49 pm
  #1108  
 
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,741
Originally Posted by RanChin
Am I correct in assuming that on LX metal (booked on LX.com, no codeshares), to use eVouchers to upgrade from Y/PE to J availability is required in the I fare class, and to upgrade from J to F, availability is required in A booking class?

Thanks in advance.
I was under the impression that for Biz --> First upgrade you need O inventory, but then last time I had (and used) eVouchers has been quite a while ago. Let some of the gurus chime in as well.
demue is offline  
Old Oct 12, 2022, 2:00 am
  #1109  
 
Join Date: Oct 2021
Location: MUC/PAR/MIA
Programs: LH SEN; DL PM; Hertz PC; Bonvoy Gold
Posts: 197
Originally Posted by demue
I was under the impression that for Biz --> First upgrade you need O inventory, but then last time I had (and used) eVouchers has been quite a while ago. Let some of the gurus chime in as well.
On LX, as opposed to LH, upgrades can go into A as well. It's some sort of "special A" though, because it's not always 1:1 with classic A availability.
demue and RanChin like this.
pdeut is offline  
Old Oct 12, 2022, 12:05 pm
  #1110  
 
Join Date: Apr 2016
Location: NRW / Germany
Programs: LH FTL
Posts: 186
Hello all,

I moved jobs in 2020 and since then my travel has significantly dropped (... not only due to convid...).
I reached SEN in 2019 and my 2 eVouchers expire Dec22, so I am wondering if anyone has any tipps how I may be able to make use of them?
My dream would be to get into First Class ("once in a lifetime"), but I have no idea on which routes there is reasonable availability of upgrade inventory.
There is a sale AMS - DXB which routes via ZRH - I was wondering if there is any chance to grab a FC seat here?
Would you still check expertflyer availability in class A (?) before booking the P fare?
Any other recommended routes with affordable P fares ex EU for this year?
Thanks for any hints :-)
FlyDUS is offline  


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